La Valencia Hotel

Be very very careful -they overcharge. Illfor extra days and so the hotel doesn’t do a nose dive into hell,they need to get rid of William ,the professed manager who is horribly rude. The good news is there are so many crest hotels nearby

Our stay at the La Valencia Hotel in La Jolla was extremely disappointing, especially given that we were in town for our child’s medical treatment. The most frustrating part was the complete lack of customer service. Over the last two weeks, I have repeatedly requested to speak with a supervisor regarding multiple concerns, yet no one has ever returned my calls. Each time I contact the hotel, I am told no one is available to assist me, and my issues remain unresolved. We also experienced repeated billing discrepancies, including being charged for multiple vehicles when we only had one. In addition, we were given inconsistent information regarding room rates and pricing. The condition of the room was also concerning. There was a persistent mold and mildew smell, visible green buildup on the shower heads, and housekeeping entered the room to clean while I was still in the shower, which felt like a serious invasion of privacy. For a property that markets itself as a luxury hotel, the level of service, communication, cleanliness, and guest care fell far below expectations. Unfortunately, what should have been a supportive stay during a difficult time became an added source of stress.

I really can’t say enough great things about this hotel and my stay. I was especially blown away by the service from the front desk and bell teams. Also need to recognize Mike at the pool who was extremely attentive. Will definitely be coming back!

This was our first stay at La Valencia Hotel, and it exceeded our expectations! The hotel is beautiful, impeccably maintained and perfectly located. The highlight of our stay was the exceptional staff. From the moment we arrived, someone was there to assist with our luggage, the front desk check-in process was seamless and our bags were promptly delivered to our beautiful ocean-view room. The restaurants offered amazing food! Every staff member we encountered was friendly and attentive! A special thank you to Shraddha Carlin, the concierge, who truly made our stay memorable. Her professionalism, extensive knowledge of the area, attention to detail, and wonderful sense of humor did not go unnoticed! She created us every morning and was always available throughout the day with recommendations, assistance, and a smile! We had an amazing experience and will definitely be returning to La Valencia Hotel on our next visit to La Jolla. Highly recommended!!

⭐⭐⭐⭐⭐ Our stay at La Valencia was nothing short of incredible. The hotel itself is absolutely stunning and had a timeless charm that made our weekend feel truly special. What really set this experience apart was the outstanding service. Every member of the team went above and beyond to make us feel welcomed. I want to give a BIG SHOUTOUT to Mark, Shraddha, and the entire concierge team. They helped coordinate my proposal and put so much care into every detail. The room was beautifully decorated and they made our milestone even more memorable than we could have imagined. They helped create a moment that my fiancée and I will remember for the rest of our lives. We will absolutely be back and will always have a special place in our hearts for La Valencia.