Hotel Indigo La Paz Puerta Cortes

I’ve been to indigo several times. Actually twice before this current visit. My wife and I have generally enjoyed our trips here so this time we decided to bring my mother and children to visit for the first time. It unfortunately has not been the same experience. We arrived at 11:30 am and checked in. Understandably we know that there is no guarantee that our room would be ready before 3 pm which is the normal check-in time however after waiting around and trying to pass the time until 3 pm, our room is still not ready and they tried downgrading our room in order to get us into a room faster. Not ok. This is not a great start to a weekend trip with the family.

We were told they had day pool passes we showed up with our kiddos ready to swim all excited, and they were not at all accommodating, said “oh nope we use to but we don’t anymore.” Then literally went silent and wouldn’t answer any other questions. Talk about rude. We’ve spent thousands at the marina for our super cat and am shocked this is how they treat us. We won’t be using their services in the future. For being in the hospitality business they sure missed the mark, and this is not how we’ve found any other parts of Mexico. I’d suggest going elsewhere.

The hotel is out of town center about 15 min. It's a pretty area with a golf course, marinas, beach clubs and restaurants. The staff was friendly. If you want ice, you have to request it (no ice machines) and sometimes they bring it ... most times they don't. Housekeeping service is very good. The hotel itself is very basic. No bar. There is a restaurant "next door". The pool is yucky - murky water and filled with kids. No quiet place for adults only.

Six nights in room 401. Wonderful balcony over looking the marina and part of the sea. The room had a great little kitchen , small family room and bedroom with comfy bed. Three sets of patio doors which we kept open all night for a wonderful breeze. The resort was incredibly clean with very friendly staff, who had any request filled in seconds. We ate some meals at the Barco restaurant. A little pricey and food was just good, but the wait staff made up for that. Such amazing fun people. I can’t remember all the names, Ernesto, the guy who loves chocolate, the guy with the Olympic tattoo and the one guy who couldn’t speak any English were so much fun. Pool and beach were clean and again with friendly staff. The one BAD thing was the large white floaters in the water off the beach. Full of stinky bird poo, scum, and algae. Should be cleaned more often. Love that the hotel was right next to the marine where we could eat other places and do evening walks.

Away from the hustle of LaPaz. Perfect convenient access to the marina which is why we stayed. Do note, currently there is a lot of building construction in the area around the marina so it is not particularly quiet (daytime). Settles down at night. Cost of Food/Dining was quite high, so we chose to go elsewhere for dining, but the hotel was clean and comfortable and staff were great.