La Quinta Resort & Club, Curio Collection by Hilton

We have stayed at La Quinta Resort many times over the last 20 years. This was the most disappointing trip. It used to be a Waldorf Astoria Hotel under Hilton which is very high end. It is now a Curio Collection under Hilton which is a very different management structure than Waldorf Astoria. This is what we experienced this past week: We reserved the Starlight Casita which has a large room with a very large balcony/patio that includes a sectional couch and a patio dining table to seat 4 people. It has a beautiful gas fireplace as well. Evening arrived and we could not find any lights for the patio. We called and were told there were no lights, then another person said they are on a timer. They sent an engineer and he couldn't find the lights. How do you have a patio with no lights? On the 3rd night, an engineer arrived and found the light behind the patio door that blocked it that had a loose light bulb. So he tightened it up and we had light which was on a timer set to go on at dusk and off at dawn. Then the engineer discovered our patio door's battery needed replacing so he sent security who fixed it. When we checked into our room I noticed there weren't any drawers for our clothes. The room sleeps 4 people since it has a sleeper/sofa. I told the "new" guest services manager and he agreed that you shouldn't have to live out of your suitcase and he would get back to me. Never heard from him the whole stay even after calling for him. I texted guest services and was told it's a historic hotel (which didn't make sense to me) for no dresser as other rooms have dressers. Then I was told it would be difficult to move a dresser up to our stairs. They seemed to be able to get all the other furniture in the room with no problem. They offered no resolution for us. Most of the communication was done through texting as I wanted to document everything. I tried calling one of the restaurants, Morgan's and it went to voicemail regarding my reservation. They never called me back. When we showed up to Morgan's, I asked if they checked their voicemails and they said we're too busy. Why is everyone too busy in hospitality everywhere? There was full staff there working. Dinner was delicious at Morgan's and had the Tomahawk steak for the 4 of us. We had lunch at 26 and after 45 minutes of waiting for our food, we asked the waiter and he forgot to put the order in. He gave us 20% off; where he should have compted the whole lunch for his mistake! We were surprised Adobe Grill was only open for lunch Friday - Sunday. Dinner was open all the other nights. People love to eat Mexican food for lunch. We enjoyed The Marketplace which had coffee, tea, breakfast, lunch and grab n go items. They have an app where you can order ahead and pick it up...but check it before you leave as they got it wrong on our order as we discovered back at our room. They kindly replaced the food. We kept finding bags of trash from Housekeeping at the bottom of our stairs outside. We told maintenance as we saw them and it was never picked up. We had to text several times. The pool towels by the pool were not stocked and used towels were not picked up from the chairs. It took 2 hours to get towels restocked and it was dark by then. I was also told a manager would call me from all the problems and not one manager reached out to us. Bathroom glasses were not replenished after housekeeping cleaned the room. The housekeep kept taking away our bath rugs and not returning every time she cleaned the room. I had to text again and again. We had enjoyable spa treatments. They were out of hot water on both sides (mens and womens) for tea which they served; had to wait for it. They do not serve napkins with the snacks or tea. Water had spilled on the floor with nothing to cover it up to prevent slippage so I threw a magazine down until someone came. Everytime I would text with an issue, they would replay back I'm sorry and hope you enjoy your stay and return. All the names of the personnel are on the texts and just didn't seem to care. I was tired of the "I'm sorry" from everyone with no action taken. It's a beautiful property and they are celebrating their 100th year. I hope they get it together as it was stressful and not relaxing which is why we go on vacation. I'm still waiting for a manger to call me back!

La Quinta is awesome! The hotel waterfall was awesome, the restaurants were nice, and sliding down the hill was fun! The room was nice. It felt like a house, and I want to live there! I recommend this hotel.

We had a great experience at La Quinta Resort, thanks in large part to Martha C. at the front desk. She struck the perfect balance between being professional and personable — warm, attentive, and efficient without ever feeling rushed or scripted. Check-in was smooth, and she made us feel genuinely welcomed. Front desk interactions really set the tone for a stay, and Martha absolutely delivered. She’s a true asset to the resort, and we look forward to returning.

La Quinta Resort & Club has an interesting history. It went thru a lot of ownership changes/management changes and is currently Curio Collection by Hilton. It was very briefly branded a Waldorf Astoria but that was short lived. I imagine this is because to maintain this sprawling property to those standards would be insanely cost prohibitive. I stayed here for three days: here is my experience. I was here mid-week in December and very happy that the resort was relatively quiet. I was there for an industry event. The event was awesome, the staff was great. The grounds are quite beautiful and lovingly maintained. Every resort employee I encountered was attentive and kind and caring. The space is beautiful- all the meeting rooms were relatively easy to find and I had zero problems getting around. You can call a golf cart to take you where you need to go, or ask anyone that works there and they will walk you to your destination on property. I Loved Morgan's, the bartenders are great and they make the best drinks! Now for the rooms, the rooms are not why you stay here. Im sure as an older property, the infrastructure is a challenge to maintain but it's noticeable to guests. The rooms are all different, you never know exactly what your room will have or how large it will be in any given room type. My friend had a fireplace in her room and I had no fireplace but I had a huge walk in closet - that was great. The bathrooms are nice and large with separate tub/shower which I always appreciate. the bed was comfortable and I slept well. I used the pool and jacuzzi on the first day and it was great. Nobody there. The rooms are in no way luxurious unless you are staying in a suite. I likened my room to a motel with a super nice bathroom. The AC works but you won't be able to get it below 67 degrees- I tried. AC smells like the vents have not been cleaned in a long time and it always seemed to smell like high humidity. Again aging infrastructure. I was just thankful it didn't shut off in the middle of the night. Here are the three things I did not like: 1. Yes, the hotel has bugs. You cannot escape this if you bring one crumb of food into your room. If you don't see bugs you are lucky, I was here three days and on day one saw a few very tiny bugs but they didn't really bother me - there were only a couple of them and they came in thru drains /AC vents. It was on the second day that I found a pile of them on my bed! they were definitely ants, but smaller than a standard ant. I was perplexed as to how they would get in there but it seems that the AC vents /drains are the entryways. I would recommend taking any used teabags, spoons, any thing that touches food and drink and dispose of them outside the room. That is what I did and that seemed to work. Also - shoutout to housekeeping who came right away to change out the bedding - Bugs are going to be around any property that is constantly watering on the ground floor- landscaping like this, ground level rooms and old infrastructure equals bug factor. (but still, gross) 2. There are burrs in the carpeting that vacuuming doesn't always get so watch out if your room has carpeting and you walk bare feet in the room. I got poked by two of them and finally put my slippers on so as to avoid that. 3. The TV never worked properly. I would dial in a channel and it would buffer and stop working after a few minutes. The most basic three star hotels can figure out their TVs so this is super annoying. I just gave up trying to use the TV and used my laptop to watch . Another minor quibble- the hotel took out the ice machines so save yourself a hunting expedition and go to the pool and get your ice there, the staff is more than happy to help. Other than those three things I had a pretty nice overall stay. I am not sure I would stay here again but I am glad I did, it really is a beautiful resort.

I recently stayed at La Quinta resort for a milestone birthday celebration tohat combined my passions of wellness, tennis and luxury. I recommend staying at the spa villa with a balcony closer to the tennis court with the proximity to the spa, tennis, pools and awesome mountain top views. I celebrated with multiple days of liveball and private lessons. The tennis staff, including Kevin, Jose, Ian, Cesar, Randy, Marcus, Ernie and Rod were all welcoming and accommodated my friends and family for both pickleball and tennis. I also visited the spa for a 80 minute massage. Kevin and team ensured my birthday celebration and tennis experience was a memorable one not only for me, but also my family and friends.