La Quinta Resort & Club

I was super excited to stay at this famed property for our one year anniversary. And I must say there are lovely parts to it - some areas are beautifully kept with lots of flowers and flowing bougainvillea. All of the different casitas spread out throughout the resort are whitewashed and unique. We had above average food at Morgan’s ( The high-end restaurant) and then also add Adobe (a more casual Mexican themed restaurant). Ambience was nice and live music at both places was a great touch. The hotel room was nice - we were in a spa room near the lap pool. Not luxurious but traditional in style and older furniture. Bathroom was large but dated. So why average rating? I think because one) it’s a Waldorf Astoria. To me that’s on a level of a Ritz Carlton or a St. Regis, a property that would offer gracious, attentive service and spotless facilities and landscape. Upon check in, there was a line of several people yet only three people checking guests in....to me this was unusual as there seemed to be six check in stations and on a Friday afternoon, many people coming in. From there check in was rushed so the agent could attend to the other guests. I explained It was our first time to the property and could they give us a map to show us around. He said hold on one second. He Put together our key card pack, stuck a map up in there and said here you go and your room is that way pointing behind us. This is where I think a Waldorf Property would distinguish itself from a regular Hilton resort — Taking that obvious next step to assist a guest who is new to your resort. It is a large resort and we had no idea whether to drive to our room or valet. So once we drove to our room (valet is free by the way) we spent ten minutes walking around trying to locate our room. Once we got settled in, we decided to hit the pool. As we began our walk, we pulled out our map to figure out where to go. Unfortunate we ended up in the area where dirty laundry goes and trash dumpsters. Luckily we ran into someone on a shuttle and asked for a ride to the pool since we were lost, and he said he couldn’t because he was clocking out. Well ok then, sorry to bother you. Again, just not the level of service I’d expect here. So we found the plunge pool, an adults only pool, chosen for peaceful relaxation. I’d read in the property guide that we needed to bring our headphones as amplified music isn’t allowed. Cool, no problem, and that’s what we came for. So we were surprised to find a full on party going on with a group of about a dozen guests with their music blaring. While we don’t mind loud music (we are in our 40s and love music) their music type (hip hop, rap) isn’t our preference so what could’ve been a nice quiet afternoon at the pool became an amped up two hours in the sun. We didn’t say anything to the employees because the other guests were enjoying themselves, but the property should’ve taken it on themselves to reinforce the rules of a public space, especially when others like ourselves are following the stated guidelines. Upon our return to our room, we found some other pool areas. And I was honestly shocked that we were on the same property. The pool and spa area was dirty and not well kept. And the grass was brown and muddy. See attached pics. To conclude, we had a disappointing stay at what could be an incredible property. Poorly trained staff, poorly kept public spaces and poorly enforced rules....bummer :-(

We stayed here for an anniversary trip/babymoon and loved it! We highly recommend getting a starlight casita- it was so nice spending evenings relaxing outside under the stars. The room was spacious and comfortable. We found that chairs by any pool were easy to get and we had the pool outside our room to ourselves most days. We ate at the Mexican restaurant twice and Morgans once- enjoyed great food and service every time. We did get services at the spa. My husband enjoyed his massage but my prenatal massage was not enjoyable at all. I did get a facial as well and loved it, so the bad massage was probably due to the individual practitioner. All in all, it was a great stay and we hope to be back soon!

The La Quinta Resort is a gem for everyone. From lovebirds, families, dog owners with an abundance of pools and amenities. I have been going there for 40 years and it gets better and better. We celebrate all family outings and holidays there. Spring Break is wonderful for the grandkids there.

I would first like to recognize the people who made this a 5-Star Experience Eli, Esteban, Ana, Armando, Ed, Bonnie, Brandon, Larry, & Manny. With these people on your team, how can you lose? They each deserve recognition for their own talents and service. I thank each and every one of you for your amazing service and kindness. I was here on a couples retreat. We had a great time. With the surrounding mountains, it felt as if we were in a world of our own. Service staff was on point and friendly. I will definitely be coming back to stay again. Next time I will bring my family.

Amazing resort with impeccable service. Staff truly seems happy to be of assistance. It is a beautiful resort. Absolutely no complaints. Comfy beds, good food and great service. What more can you ask for!