La Quinta Resort & Club

This was our 6th visit to the resort since 2020. It’s always been our favorite place to go and we were incredibly excited about our long weekend away. Our pasts visits even when the resort has been busy, it has been clean and enjoyable. There have always been families with young kids but they were always polite and well mannered, as this is considered a luxury resort. Not anymore… I felt like I was at an overpriced Chuck E Cheese the entire trip. It was completely overrun by 30 something parents with their young kids who did not care about anyone but themselves. There are signs all around the main area stating no scooters and yet they were everywhere. We were nearly hit by kids recklessly riding them multiple times with no parents in sight. The night we ate at 26 we watched young kids roll down the side of the hill and pull themselves up with an electrical cord. Again no parents anywhere stopping this behavior, instead they appeared to be encouraging it. But the worst part was staff said absolutely nothing. They watched all of this happen and didn’t say two words to the parents or try to stop the kids. We purposefully got a room near the pool so we could relax but instead there were two large groups of families also in the area who just overtook the pools the entire time. They were out drinking together being super loud and the kids were screaming and riding the scooters all around the paths outside the guest rooms and pools, while their parents ignored them. Then at night these parents wouldn’t pick anything up and hotel staff never came to clean. I understand the resort is kid friendly but if this is the atmosphere they are going to encourage and allow, then stop promoting it as a luxury resort geared towards adults and couples. We pay just as much to be there, and there is absolutely nothing wrong with telling these parents to control their children and follow safety rules and guidelines that are clearly stated by the resort. You are going to lose long standing guests because of your allowing this behavior. Even Disneyland Resorts doesn’t allow this level of entitlement.

I've been going here since I was a little girl every year since the 60's. Love this resort but I do not like it since Hilton has taken over. Dirty at the main pool, AC didn't work...76 max ...it was 117 outside but we shouldn't have to suffer...Fridge was 63 degrees and the door outside of the fridge was super hot..no ventilation...known of the bathroom outlets work...the ADU room 610 had a shower curtain that was too small for the shower so the water ran into the sloping bathroom. Our TV did not work so I call FD and they stated it would take 1-2 hours to wait for Engineering...117 degrees and we just wanted to jump in the pool before the sunset. My husband fixed the TV in about 30 minutes..but why does my husband have to do any of this kind of BS? $25.00 parking fee PER DAY.. Martha at the Front Desk did take off $75.00 as a goodwill gesture which I did feel was great but I would of asked for the $50 for my parking for one night.

Huge roach in room had to check out at 10pm because the manager was not helpful. It was a water bug that crawled under the bed. My daughter was already sleeping. They didn't even offer any compensation. They advertise they have a game/arcade room - they do not it's apparently seasonal (not in the summer ) also the kids club is seasonal (not in the summer ). Apparently on weekends their room cleaning starts late and ends at 5. We left our room at 9 am and came back at 230 room was not cleaned and I was told of I wanted earlier cleaning it needs to be requested. We were there in mid August and seems like their summer season is over and hospitality went out the window. Very unpleasant experience. Robert the manager was very unpleasant to work with. When I called about the roach and said we will be checking out his response was "wonderful". Definitely never staying here again.

Great place! Peaceful atmosphere with very friendly staff. Pools are heated to a perfect temperature. Breakfast was very tasteful full of flavor and extremely accommodating staff, attentive. Had a great stay! And am so excited to come back !

This place definitely transports you to a different world. The property is absolutely massive. 40+ pools and 60+ hot tubs. The staff is consistently all over tending to the landscaping and keeping towels stocked all over and trash picked up. Very few flaws at this property. Rooms have some very small signs of wear. Had the Starlight Casita, which was great as it had a private enclosed patio with fireplace. Biggest flaw, if I had to name one, is the hard-to-navigate layout. Place is also very dark once the sun goes down, making it even harder. They do provide a few directories throughout the property, and the online map/guide is a lifesaver as it can see your location. It is definitely a resort, which comes with resort-like prices. The on-site market has some reasonable prices, but the room service charges are steep and the in-room dining guides are not updated with the prices they show when you go to place an order. Definitely recommend (for reference, this used to be a Waldorf property)