La Quinta Resort & Club

Our experience was a reminder of the need to feel great and enjoy life together.

We enjoyed an end of season work dinner celebration at Adobe grill. The drinks were refreshing and the guacamole was out of this world! We all enjoyed our appetizers and the entrees were top notch! We kept Maria & Victor busy enjoying a festive celebration. They were very attentive to our every need and very friendly and engaging. Almost forgot! What’s for dessert?? Delicious bread pudding with a generous scoop of vanilla ice cream. Really tasty! Victor & Maria’s great service only enhanced an already great evening!

We love La Quinta resort so much! Our family and friend group go two to three times per year for the last 20 years and still look forward to every trip. It is a beautiful property and has an incredible spa. I'd be remiss if I didn't give a shout out to Martin Romero as he has been helping me with my reservations for over ten years and I appreciate his help so much! Thank you La Quinta and Martin!!

We booked our room through a third party. Per our booking, we should have had a deluxe room with a private garden. When we checked in, the room was neither deluxe, nor did we have a private anything. We checked out the restaraunts prior to our trip, and due to health restrictions, felt that they had tons of food options. Unfortunately there was a "large group" so menus were limited. The room was comfortable, the pillows great, with an electric fireplace. The shower in the room got close to hot, the water pressure was non-existent. If you are here and have to wash your hair, so sorry. The property is great, but the food and the shopping is really overpriced, even for a resort. My husband planned this trip for our anniversary, and literally from the moment we stepped on property he was disappointed. It felt like the staff didn't really care about our experience. We would love to come back, but have already examined our other resort options.

Review: A Rough Start but an Outstanding Recovery I have been visiting La Quinta Resort for nearly 40 years and have spent a significant number of paid nights at this beautiful property, especially in recent years with my girlfriend, sometimes with our dogs. Over the decades, I have come to know many wonderful employees who consistently go out of their way to make guests feel welcome and at home. Unfortunately, this stay began with a very disappointing experience due to several customer service failures. Check-in was problematic from the start, including issues with room readiness and communication. The problems continued when we discovered the air conditioning in our room was not functioning—especially concerning given the desert temperatures. What made matters more frustrating was the lack of follow-through from several staff members. We experienced repeated delays, missed follow-ups, and interactions with employees who did not seem properly empowered or trained to resolve issues efficiently. Too often, we found ourselves having to repeatedly follow up rather than receiving proactive communication or solutions. Thankfully, after several difficult days, Alberico, the Resort Manager, stepped in and completely changed the trajectory of our stay. He listened carefully, communicated clearly, followed through on commitments, and worked hard to resolve the problems. His professionalism, accountability, and genuine care restored much of our confidence in the resort and significantly improved the remainder of our visit. His leadership made a meaningful difference. I also want to recognize several employees who stood out during this stay: Arturo in Valet – consistently polite, professional, and highly competent. After several visits over the years, he continues to provide exceptional service. Matthew, Head of Housekeeping – someone who clearly knows how to take charge and get things done. He followed through, communicated effectively, and demonstrated strong leadership. Juan Lopez, Housekeeping – exceptional in every respect. He was genuine, courteous, professional, and meticulous. I cannot remember experiencing a more thorough or thoughtful housekeeping service. His attention to detail genuinely enhanced our stay. La Quinta Resort remains a beautiful property with much to offer. While the beginning of this stay was disappointing, I want to recognize the outstanding recovery effort once the right leadership became involved. Alberico’s handling of a difficult situation is exactly the kind of service recovery that builds guest loyalty and keeps people coming back. — RK