La Quinta Resort & Club

We booked our room through a third party. Per our booking, we should have had a deluxe room with a private garden. When we checked in, the room was neither deluxe, nor did we have a private anything. We checked out the restaraunts prior to our trip, and due to health restrictions, felt that they had tons of food options. Unfortunately there was a "large group" so menus were limited. The room was comfortable, the pillows great, with an electric fireplace. The shower in the room got close to hot, the water pressure was non-existent. If you are here and have to wash your hair, so sorry. The property is great, but the food and the shopping is really overpriced, even for a resort. My husband planned this trip for our anniversary, and literally from the moment we stepped on property he was disappointed. It felt like the staff didn't really care about our experience. We would love to come back, but have already examined our other resort options.

Review: A Rough Start but an Outstanding Recovery I have been visiting La Quinta Resort for nearly 40 years and have spent a significant number of paid nights at this beautiful property, especially in recent years with my girlfriend, sometimes with our dogs. Over the decades, I have come to know many wonderful employees who consistently go out of their way to make guests feel welcome and at home. Unfortunately, this stay began with a very disappointing experience due to several customer service failures. Check-in was problematic from the start, including issues with room readiness and communication. The problems continued when we discovered the air conditioning in our room was not functioning—especially concerning given the desert temperatures. What made matters more frustrating was the lack of follow-through from several staff members. We experienced repeated delays, missed follow-ups, and interactions with employees who did not seem properly empowered or trained to resolve issues efficiently. Too often, we found ourselves having to repeatedly follow up rather than receiving proactive communication or solutions. Thankfully, after several difficult days, Alberico, the Resort Manager, stepped in and completely changed the trajectory of our stay. He listened carefully, communicated clearly, followed through on commitments, and worked hard to resolve the problems. His professionalism, accountability, and genuine care restored much of our confidence in the resort and significantly improved the remainder of our visit. His leadership made a meaningful difference. I also want to recognize several employees who stood out during this stay: Arturo in Valet – consistently polite, professional, and highly competent. After several visits over the years, he continues to provide exceptional service. Matthew, Head of Housekeeping – someone who clearly knows how to take charge and get things done. He followed through, communicated effectively, and demonstrated strong leadership. Juan Lopez, Housekeeping – exceptional in every respect. He was genuine, courteous, professional, and meticulous. I cannot remember experiencing a more thorough or thoughtful housekeeping service. His attention to detail genuinely enhanced our stay. La Quinta Resort remains a beautiful property with much to offer. While the beginning of this stay was disappointing, I want to recognize the outstanding recovery effort once the right leadership became involved. Alberico’s handling of a difficult situation is exactly the kind of service recovery that builds guest loyalty and keeps people coming back. — RK

Had the best 80 minute massage at the Spa from Garry Leath. Afterwards I could feel a complete reset of my nervous system. The spa also had a great lounge area outside that was super peaceful that I sat at until the spa closed at 6. 10/10 would recommend, and I will be requesting the same masseuse next time for sure!

Wrote this to management and never heard back, which is telling: I travel frequently for both work and personal reasons and have never felt compelled to write a complaint email to a hotel before. Unfortunately, our recent stay at La Quinta Resort was easily the most unsanitary and poorly managed hotel experience I have ever had. The issues included: My wife and I woke up covered in bug bites after sleeping in the room. The bathroom counter was covered in ants. Arguably the most disgusting part of the trip was the pool areas. Multiple pool areas were completely trashed. Things I saw: overflowing garbage cans, towels from the prior day left on chairs, spilled popcorn, half-eaten burritos, spilled fruit, empty beer cans, liquor bottles, glassware, and food debris throughout the area. I should’ve taken pictures because it was truly disgusting and made several pools completely unusable throughout our trip - which was the main point of coming. Even after finding a somewhat cleaner pool area, there were no towels available. We called the front desk requesting towels and no one ever came despite being there for 2 hours. Prior to arrival, we specifically called to confirm a crib would be available for our infant son and were assured there would be one. Upon check-in, we were told the hotel was out of cribs and instead delivered a clearly broken pack and play, which was both unacceptable and a serious safety/liability concern. Our son is 10 weeks old. During dinner, a child at the neighboring table projectile vomited nearby. The vomit was never cleaned up, forcing us to finish our meal sitting next to vomit on the floor. Other issues that reflected poor service Check-in took approximately 30 minutes, likely due to understaffing at the front desk. Parking availability was completely inadequate for the size of the property. There were not nearly enough pool chairs to accommodate guests.

The experience at the spa felt very welcoming and relaxing, Elizabeth at the front desk was very cheerful and helpful. The staff customer service was warm, professional and attentive from start to finish. Damaritz was absolutely incredible and one of the most relaxing treatments I've had. Highly recommend the spa for anyone looking for outstanding service and peaceful experience.