Cascade Wellness Resort

We expected a five star hotel and stayed in a 3 star. The hotel looks very tired with pool areas that are uninviting. There is need of renovations and maintenance of grounds and buildings. Our terrace faces the carpark, which was unusual! I have to say the staff are delightful, but they need to be more proactive, and the cleaners make a real effort. The soft furnishings are stained and one corner of a cushion had blood on it. Quality of linen is good. Unfortunately I would not recommend this hotel. The apartment itself was very comfortable and the beds/bedding superb. Overall, very disappointing. The spa did not appeal as the treatments were extortionate.

We came here for vacation in August. Everything was fine until my girlfriend went to the spa.Before the massage, she filled out their mandatory medical disclosure form. She clearly documented that she'd recently had ankle surgery and wrote down the specific area that should NOT be touched. It was right there on their form in black and white.The therapist massaged that exact area anyway. My girlfriend experienced immediate, intense pain and could barely walk. We had to cut our vacation short, drive back to Lisbon instead of taking the train, and get emergency medical care.Three months later: Still in physical therapy multiple times per week Over €3,000 in medical expenses not covered by insurance Can't walk normally or work properly Constant daily pain Her orthopedic specialist and physiotherapist both confirmed IN WRITING that the spa treatment directly caused the deterioration The hotel's response:We provided all medical documentation. We tried to resolve this privately for THREE MONTHS. They conducted an insurance investigation - we thought they were taking it seriously.Then their lawyer sends us one sentence: "We assume no responsibility whatsoever."Even though THEY HAVE THE MEDICAL FORM in their own files proving she explicitly warned them not to touch that area.What gets me the most:This isn't some random accident. This is a form that THEY make you fill out supposedly "for your safety." She took the time to fill it out properly, to warn them, to protect herself.And they just... ignored it. And when their staff's mistake caused real harm? Lawyers and denial.Warning to other guests:If you have ANY medical condition, be extremely careful with their spa. Even if you fill out their medical form and clearly document what they shouldn't do, there's no guarantee they'll follow it.And if they injure you? You'll be on your own with months of rehab, thousands in medical bills, and a hotel that categorically refuses to take responsibility despite having written proof.My girlfriend has been in pain every single day for 3 months. She still can't walk properly. We just wanted a relaxing vacation.The saddest part? They had multiple chances to do the right thing. They chose lawyers over accountability.

The hotel has a good location because it’s close to some really cool walking trails. However, I would not recommend staying here. We booked a one bedroom suite with a pool view but none of their suites have a shower. It is a bathtub. Which normally I would be fine with. However, the bathtub is so high that getting in and out of it is an absolute safety hazard. It is an actually a Jacuzzi tub with a hand held shower wand, which slants forward so you cannot even get under the showerhead. It’s a very small handheld shower and the water sprays everywhere so the floor of the entire bathroom becomes wet and both me and my husband slipped numerous times trying to get in and out. I would highly recommend not staying at this place, because management does nothing to resolve the issue. They basically said I have to pay extra for a two bedroom suite which has a shower. And we already spent an arm and a leg on this one bedroom suite. I have travelled all around the world and never have I received service is poor is this with no resolution available. They were completely rude. And basically said the shower was constructed to their standards. When I invited them to try and step into it, they refused to do so.

Very well located, very clean, employées are so kind, very nice spa, restaurants are very good, breakfast buffet is a 10. In summary, Imwould give a solid 9 overall

My wife and I drove and visited numerous Algarve cities/towns during the course of a recent 5-day visit and were extremely pleased with our choice of Cascade Wellness Resort and the city of Lagos. Cascade provided outstanding service, food and facilities. Of the Algarve places we visited, Lagos provided the perfect mix of quiet/small, while still affording great restaurant and cultural options. We'd have no hesitation in recommending both.