beautiful, clean, professional, knowledgable, helpful, efficient, relaxing, just overall amazing. I have traveled many places and have many to go, and do not plan on repeating any particular places, but Cascade Wellness in the Algarve is an exception!

The Resort is beautifully located and for us our absolute favorite place. The amenities and the staff, the surroundings, the rooms and the spa - perfect! We have been here 5 times and come back every year. If you are looking for a luxurious and peaceful setting at one of the Algarve's top nature trails, this is the place to be.

I will start by saying the Cascade Wellness Resort is absolutely fantastic and fully deserves the 5 star grading. I booked with Jet2 holidays for ten nights – Half Board stay during April 2024. I was happy to be placed in a room in the Portugal Wing, having emailed my request a few weeks prior to my arrival to be placed in this area to the hotel. I want to personally thank the hotel for accomodating my request, as I know that such requests cannot always be guaranteed, due to occupancy/room allocation etc. The room was tastefully decorated with colours of light tones and blue/orange chairs and cushions, pictures on the walls, tv with european channels, tea and coffee facilities, mini-bar, adequate storage, drawer space, clothes hangers and a safe also provided. The bed was large and very comfortable. The bathroom was spacious, this included a bath with shower attachment, a separate large walk in shower, twin sink with L'occitane beauty products, a large mirror, a separate shaving mirror, ample sized towels and 2 bath robes, but my most favourite item was the tasteful blue and white portuguese tiled area above the bath, it was so beautifully done and felt very bespoke. I have to congratulate the person/company who designed the Portugal Rooms, because from a design/colour/detail aspect it all came together so very well. It was such a lovely room to stay in, I didn't want to leave. My room was a terrace room, so I had a garden/pool view with a glimpse of the sea, this terrace also had 2 chairs, 2 sunloungers and a table. It was a pleasant area to relax in and walk out onto each morning. The Cascade Wellness is extremely clean and well maintained and the scent in reception and corridors is just divine. Again, I will talk about the details and design, the beautiful staircase in reception which leads down to the lower floors and the chandelier hanging above, makes you feel you are somewhere special and you really are! The main pool was heated and not deep at all and was very clean in the most beautiful relaxed setting, the red parosol umbrellas for shade, alongside the lawn, plants and shrubs and the different coloured accomodation buildings, again pleasing to the eye, so many colours to see, the detail of the grounds is incredible. Another heated pool by the spa with a jacuzzi and decking, another quiet place to relax and have privacy. The sandy pool for the children is a nice touch, I can imagine this being a popular spot in the summertime, for families this is perfect and especially for the very younger children who just want to sit in the sand area by the shallow end. It was clear to me, this hotel caters for everyone. And not forgetting the small ice cream truck that is near to the pool, to grab a scoop of ice cream or sorbet in the Algarve sunshine. This hotel has wonderful staff, they are polite, helpful, provide good conversation, have excellent customer service skills and most of all are interested in you as the guest and giving you the best experience possible. I was travelling solo and had many conversations with the staff, they are such friendly people. The breakfast food in the buffet was excellent quality and had variety, all types of cold and hot food. I especially liked the Omelettes that were freshly made. If I had to make one criticism about the buffet, it was that there was no hot plate station readily available, there was no warm/hot plate to place your food on. All of the plates available were cold. And when you have hot food, I do not wish to plate it on a cold plate. This was quickly remedied by me, I asked the kitchen staff to place a plate in the microwave to warm it for me, I did ask for this every morning, but I think for a 5 Star hotel, a warm/hot plates station does need to be made available to guests and really should already be in place. This is such an easy request to fix, I do challenge the Management to investigate and implement this suggestion as this would improve the guest experience in the buffet. The evening meal was provided as part of a menu selection which changed daily in the Gastropub upstairs. All meals cooked to a high standard and the presentation on the plate was splendid as were the flavours, I particularly enjoyed the Vegetable Curry, compliments to the chef on their culinary skills. I would love to return one day and experience the evening buffet selection, I understand this is available when a higher guest occupancy is in the hotel. I also had the opportunity of viewing other room designs, the Asia, South America and Africa, all individual and tastefully done, as I intend to holiday with family members when I return next time and I was interested in what the other rooms have to offer in colour/design/feel. Thank you to the staff for showing me the available vacant rooms. The location of this resort is by some beautiful coastal walks to many different beaches, along wooden boardwalks. The Sea views are wonderful. The birdsong, the nature, the flowers and trees, the peace and quiet, the beauty of this place. I came to relax and unwind, everything surpassed my expectations. The town of Lagos, so interesting, plenty of shops, history and culture to explore. The beaches in the area are accessible by walks or bus - Meia Praia, Luz, Porto De Mos, Camillo, Dona Ana. - All special in their own way. And not forgetting the wonders of the Ponta Da Piedade, such a wonderful place, a walk of about 25 minutes from Cascade and you make it here! Thank you Cascade for a wonderful holiday, I am already planning my return, it was one of the best hotel resorts I have ever stayed in and so worthy of your 5 Stars, something very unique and individual about the resort and not like anywhere else I have ever stayed at before.

Mixed bag. Resort pretends to be five star, but accommodation really does not live up to expectations. Rooms need to be renovated. Ants in bed, floor had water damage, walls damaged as well. Several days no warm water. One day brown dirty water instead of clean water. When we reported that to the front desk, the first reaction was that the government was to blame. Which was quite a strange reaction, considering that the cold water was clean. Major disappointment was that the football pitches the resort shows on the website could not be used by our sons, who were really looking forward to playing. Instead the resort arranged that they could play on a different pitch in town, at the cost of 32 Euro per hour. The sidewalks in the resort should also be renovated. They are dangerous, especially for people who have trouble walking. The building the gym is in, looks rather dirty and needs an overhaul, it’s pool is empty. Gym is also closed during weekends. Was everything negative? Certainly not. The pool is beautiful, as is the location in general. Breakfast was excellent (broad choice and very good quality). Staff also friendly, although the F&B department seems slightly understaffed leading to a long wait for lunch (1 hour). All in all the experience was one of insufficient value for the money you pay. The compensation we received, upon our complaint, was very limited (ca 250 euro for a stay of two weeks).

We thoroughly enjoyed our stay at Cascade Wellness resort. Great location, 5 minutes to town center; access to walkway along cliffs in front of resort; all staff were friendly, efficient and professional. Wonderful daily buffet breakfast. Three separate pools, beautifully maintained grounds. Comfortable rooms and beds, nice, spacious balcony.