Surf & Sand Resort

Love this place....So beautiful, peaceful and just a great place for some get away time. We have been coming here for 15 years!!!!!!! The Surf and Sand never disappoints. The staff is so accommodating and friendly. Ali North the concierge is the Best and always willing to help, she is an angel!!!!! April and Brian - Check in and Check out Irene - Housekeeping Phil - Bellman This by far is our favorite place to stay!!!!!!!!!!!!

Okay----let me be clear, this is a lovely place. The service is wonderful, restaurant is delicious, our room had a gorgeous view, but......( no air conditioning) in the rooms. I know it's California and lots of places do not have AC, but when you're playing $800 a night for a room, you'd like the basics. If you go, don't go when it's hot or during peak season. It's was 82 degrees outside when we were there and we decided to leave after the first night because it was too hot in our room. (Even with windows open and box fans running) Happy traveling!

We made the mistake of trying to stay in Laguna Beach during Pageant of the Masters. Even booking 4 months in advance the prices were outrageous and everything was either sold out or required a 2-night minimum. So Surf & Sand was the only option. For $800/night - it should be luxurious in every way. It was not. The pool was extremely overcrowded, due in large part to the resort offering day passes to non-hotel guests. We couldn't find a place to sit. We originally booked a room with a full ocean view, but a few days before check-in learned that our room was not air conditioned. Given the summer heat, that was unacceptable, so we were switched to a room with air conditioning and no ocean view. The room was clean and spacious, but very dated. And the shower was so small that you could not wash your hair without banging your elbows on the walls or shower door. And the shampoo and conditioner bottles were so small, there was barely enough for two people to take two showers.

We've been coming to the Surf and Sand for many years and always have a wonderful time. The ocean front rooms on the lower side wing (not the tower) are the way to go. Our view plus sunsets conveniently located near pool and beach stairs was a plus. Beach service with chairs, unlimited towels and umbrellas without feeling like you have to "check them out" like in other hotels. Food on the beach was actually very good too. Our room was great but the bathroom is in need of some repair and extra cleaning. Shower was terrific though. Can't beat the sound of the waves crashing all night long and wow those sunsets! Staff is very good and accommodating especially to repeat guests even if a while ago they remember. That's a nice touch. In addition to the Mauna Kea on the Big Island Surf and Sand is our favorite beach hotel.

I booked a trip for my "birthday" through Preferred Hotels & Resorts, a 3rd party promoting luxury hotels and resorts worldwide. For Phase 1 of my birthday trip we stayed a few nights at Surf & Sand Resort. Upon arrival at the hotel, my stay started off a little rocky. My room was directly above the pool which during summer vacation can be very noisy. I was seeking rest and relaxation and something a little quieter for a birthday celebration with my sisters. The hotel staff went above and beyond to accommodate my request for a room away from the pool area, due to my request for quietness. The staff quickly accommodated my request with professionalism and excellence. I was pleasantly surprised of the proximity of the property on the ocean. As a result of the awesome location, we experienced breathtaking views of the ocean with crashing waves directly beneath the terrace where my room was located. In fact, the view was amazing and the highlight of my visit at this property. Throughout my stay I found the property comfortable and enjoyed the awesome views above all. The top feature of this property is "location, location, location" directly on the ocean with breathtaking ocean views. At check out there was a little confusion with billing; however, the manager quickly resolved the problem with kindness and excellence. I would highly recommend this property if you are seeking "location directly on the ocean with dynamic views."