Surf & Sand Resort

We have stayed at this resort several times and just when we think we had the best visit ever, they kick it up a notch and blow us away! From the moment we checked in to the moment we left, we were treated with fabulous service. This was the first time that I have had a spa treatment there but it will NOT be the last! A darling gal named Chelsea checked us in and out. She was so sweet and made us feel very comfortable and relaxed. She showed us all of the amenities, and even came back to check on a us when she walked over new guests, just to make sure we were having a nice time and did not need anything. When we checked out she gave us some great recommendations of products in the spa gift shop to take home with us. My masseuse Annette was absolutely amazing! She was so thorough and went above and beyond to make me feel comfortable and to hit all of my target areas. I have never in my life had a better massage and I think I will be very disappointed if I go anywhere else! We topped the night off by dining at Splashes! We could not be happier with our experience there! The service was impeccable! The manager Ante took us to our table and told us his recommendations. He was so professional, and made us feel welcome and well taken care of. His passion for what he does clearly shows in the way he describes the food and his advice of what to order was spot on! What a great guy! Our server was wonderful too and I am kicking myself for not remembering his name. He took such great care of us, and when we ordered our dessert he offered to bring it up to our room for us. WOW! What a wonderful touch! We sat on our balcony and enjoyed our dessert listening to the waves crash. A perfectly romantic end to an amazing dining experience! Everyone that we met at the hotel was so friendly and helpful. I wish I had all of their names so that they could get the praise that they deserve! One person that stands out was an employee named Eleazar. He helped us out on a couple different occasions finding our way around and followed up to make sure we were doing great and enjoying ourselves. The two gals that work in the coffee and gift shot were adorable and friendly too. I went back several times for coffee and to chat with Tiffany because she was so much fun! All in all it was apparent to us that these people all have one thing in common, they love their job, they are proud of the hotel, and they have the desire to make the guests feel special and happy. Kudos to the general manager! This is a well run establishment and the ambiance and beauty speaks for itself!

Rundown motel grunge marketed as a resort. Felt truly sorry for the other guests, suckered at $$$ rates. For the price, we should have stayed at nearby lovely, luxury hotel -- Montage Laguna Beach. Photos best tell the story, but in our $600+ a night room, the paint was peeling, the glass table-top horribly scratched, the shower grout blackened, the toilet paper roll corroded, the shutters jammed blocking our ocean view. In public spaces, the hallway was littered, the elevator door scraped black, the pool water murky, the plantings interspersed with candy wrappers and garbage. A promised roll-away bed took multiple follow up calls and pleading. The one oasis -- the restaurant, where service was polite and the food, good. Although even here, a clumsy busboy flipped the lid on a tea urn and splashed hot water on my daughter, scalding forehead and cheek. Check in customer service varied from smirky front desk Terry to the truly rude manager Misty. After confirming three times with Surf and Sand employees that breakfast was included in our rate, we were told by Misty that she would have to listen to a voice-recording of our reservation to verify. Terry had confirmed breakfast fifteen minutes earlier, but he had also wrongly informed us that we could extend our late check out. Guest beware: no such principle at Surf and Sand as "we stand by our word. " Spoiler alert: Misty called back and reported that the tapes concluded that indeed breakfast was included! Yuck. All in all, a poorly managed, harried place, overpriced with a seedy vibe.

If you want o stay at a resort "on the beach" this is the place for you! You are right on the beach at this resort and the servers and staff who attend to you on the beach are the best, they are so friendly and take care of your every need.

Beautiful Hotel great view. Rooms were very nice. I would highly recommend the hotel. The bar was incredible because of the server Kimmey. She was exceptional with a great attitude, great help. Pool, view and location were great.

If you are a real beach person you don't want to simply look at it but you want to be at it. This is the perfect place to do that. I cannot say enough good things about how casual, comfortable and accomodating this place is. The staff is friendly, the rooms are perfect and the pool and beach service is terrific. I can't wait to go back!