Surf & Sand Laguna Beach

I cannot say enough wonderful things about the staff at this hotel. They made our stay an amazing experience. They were friendly and efficient. Every single person that worked there acknowledged us with a smile and went out of there way to make us feel seen and welcome. From everyone at the front desk, to the concierge (Laurie!), to the gentlemen polishing the floors. The rooms were gorgeous and clean (I recommend the soaking tub). We had a room overlooking the ocean in the main tower and the sunsets were spectacular. Splashes Bar was a beautiful spot to have a cocktail. Splashes restaurant was delicious! And again, great service. It was an easy to walk to other local cafes, restaurants, and shops. Next time we will take advantage of the trolley. We will be back!!

I am writing this review to help others be aware of the safety and security that this hotel has in placed for guests. And the horrible service we received after the incident. I booked this hotel to celebrate my husband's birthday. It was an overnight stay as the rooms are very pricey. I booked the Oceanview King and additional celebratory add ons like the wine/chocolates (w/ an additional fee of course!) to get the best possible stay and experience. We arrived on the 6th of November last year. Right after we checked in we headed to Splashes restaurant an early dinner celebration. After the dinner we are heading back to our room, we are kind of lost because the way the hotel was constructed we are supposed to be on the other side of the building. As we are trying to look for our room, we are in the middle of 4th and 5th floor, and realized we need to go back where we came from as we are in the wrong building. My husband went first and as soon as he turned back and go down the stairs he slipped and he never get the chance to grab the railings. There is a smooth silver metal on each step and that caused him to slip, the railings are also damp and wet. He fell down as soon as he turned and move his leg from top to bottom stairs. There is 7 steps coming down the stairway, his cellphone was on his back pocket and after the incident his phone is warped and bent. I yelled and a housekeeper/ worker came in rushing. He also mentioned a lot fell down on the same stair esp his co-workers. He called the security and a guy came to check my husband at the scene of the accident. He asked questions and headed us back to our room. We were given ice bucket in our room instead of ice packets to tend his bruises. The security guy came with another guy ( that looks like head of security) and brought the ice packets, They asked us again a lot of questions and asked us to sign paper which they mentioned part of the incident report. They checked the shoes we wore and even the head of the security made a remark that we had good shoes.It has grip on it. When my husband mentioned his phone and what can we do about it, the other guy mentioned that if we have insurance Apple can replace it for us. They did not offer to bring my husband to the emergency or medical attention ( aside from the ice packet). Before the two security left they mentioned they will check back on him before checking out or leaving tomorrow. We stayed all night on our bed, tending my husband and we were not able to view the sun set. The day came and we checked out. No one came to our room to check on my husband. I even received a message that I can check out thru the app but we decided to come down and personally check out and talk to someone. When we were at the reception the lady who checked us out asked about our stay and I looked at my husband and he told the lady about our experience. The lady at the reception said "sorry about that and that is why you need to grab the railings" We did not appreciate that remark esp if we already told her that my husband slipped as soon as he turned .The railings are wet and damp even the stairs.. There was no sign for "WET FLOORS" NOTHING! Please take note we paid in full for our bills during check out. We even mentioned someone should be making a follow up check up with my husband but no one came. NO manager on duty came, and no follow up. As to this writing, my husband has been doing treatments, he had CT scan and MRI on his legs, elbow and back. I regret booking this hotel instead of having a wonderful experience it costs my husband's health and our money. The way the hotel handled this incident is nothing but SHORT.. I would have given this 0 star. Please be aware in going and coming down the stairs or even walking in the facility. They don't care about safety. And as long as I have the voice I will tell anyone I know not to come to this place. I hope this review is helpful to people who are thinking to book in this resort/hotel. Our experience is something to be learnt and a lesson we will take for the rest of our lives.

Had an amazing stay here. From arrival to departure the staff were fantastic, personable and attentive. Views from the room and patio make it feel like you’re literally on the water. The room we had was perfect and the spa treatment was fabulous. Highly recommend staying here. We didn’t leave the hotel during our stay; they have everything you need.

This property is gold! I have been here several times over the last 6 months and I give them 100 stars all day, everyday! From the moment you get out of your car you are treated like a VIP. Food is excellent, rooms are amazing and the staff...I just can't say enough about the staff! All of my trips have been for on property meetings, but their team has made everything so seamless it doesn't feel like work at all. I would rather keep this place all to myself, but they deserve the attention. Love Surf and Sand Resort!!

Amazing Dinner at Splash. Jacob was an amazing waiter. The hotel was amazing as well. The refreshed rooms now match the cost charged.