The hotel is beautiful, has amazing Customer Service at the front desk and Valet, but it needs a miracle to improve all that’s lacking. The room had no water, even for purchase, when I asked where was the water in the room, I was told to drink from the tap, because it was filtered. Very disappointing given the “luxury” designation. Actually, there’s nothing to drink or snack for free/purchase in the room. The walls from the room were paper thin, you could hear the room next door, including their toilet flush, conversation and tv. The door had its bottom cover ripped out and it just looked dirty. After a day at the park we wanted to watch a Disney movie, but instead of having Disney plus available or a full catalog of Disney movies for free; they advertise to get Disney plus. The night show outside the window they do with some barges looked like an Atari game, something expected at a Super 8 than at a billion dollar resort. My room was extremely hot and I couldn’t sleep, the AC won’t go lower than 68, a little after midnight I called and I asked for assistance, engineering came up and she was super great and explained that the hot water was left on through the coils and it should be fixed; it never got cold. The resort died down at 10, and by midnight good luck finding something other than vending machines. I went to their quick service restaurant after placing a mobile order, when I got to my room they forgot to give me utensils. So I had to use coffee sticks to eat my Mac and cheese. The automated system on the phone is excruciating. Spent 5 minutes answering prompts and survey crap to reach someone only to be transferred to another person, which then restarted more prompts. The breakfast was phenomenal and had great customer service. I recommend staying somewhere else. The location is the best advantage to this hotel, but comfort and amenities are way more important, and the greediness that seems to take hold from the resort/Disney just leaves a sour taste.

We recently stayed at the Grand Floridian with a check in on Saturday, April 20th and check out on Sunday, April 21st. We had stayed at multiple Disney properties over the years, but never at the Grand Floridian. This hotel is supposed to be the top Disney World hotel on the property, with prices for rooms around $900 a night; comparable to a night at the Ritz or even the Four Seasons. Unfortunately, there was no comparison. We arrived early and had our luggage stored. Upon receipt of our room being ready at 3:00, we proceeded to our room. After 3 phone calls to the bell service and guest relations, we finally spoke to someone, who informed us that the wait time for luggage was anywhere between 30 and 60 minutes. We proceeded to go back to the entrance of the hotel to retrieve our luggage ourselves. When we were getting acquainted with our room my husband called down to find out about water for the coffee machine in our room. He was informed that we needed to fill the coffee machine with the bathroom sink water. That is totally unacceptable again for a $900 a night room. We proceeded to the pool and waitied 45 minutes watching a server spend the time with one family and then disappeared. We ended up getting our own drinks. The next morning we proceeded to Citrius for breakfast. My husband ordered steak, over easy eggs and toast for a cost of $21.00. The breakfast arrived with one hard flat egg and an over easy egg, steak and no toast. It took about 10 minutes for us to notify someone, at which time I already had finished my breakfast and his was cold. We did speak to Vicky, a manager of the hotel about our concerns before we checked out. Again, this hotel does not reflect the service a guest should get at a premium hotel but that of a budget hotel. Even a Super 8 gives water for a coffee machine. As a Florida resident and a Disney stockholder, we were very disappointed and definitely not book this hotel again, when there are many better options. As of today it has been over 2 weeks and we still have not heard from anyone at Disney even though we emailed corporate customer service

My fiancé and I got the privilege of experiencing the Grand Floridian Spa last week. Upon entering the Grand Floridian resort, you take the first right hand turn. There is a parking lot right behind the building and a very short walk to the front entrance. We were pleasantly greeted by the front staff. Since we were getting a couples massage, they had us each pick a stone that called out to us and place it in a small greenhouse in the lobby. They explained which each stone we chose meant. My fiancé was a bit concerned because the day prior he had almost thrown his back out and was in quite a bit of pain. He didn't want to skip the massage, but he also didn't want his back to be more messed up because of one. We voiced our concerns about it, and they were very accommodating. They also added on a soothing balm service that he really enjoyed and said help with the pain of his lower back. He liked it so much, he wanted to purchase some, but sadly they didn't sell that particular product. Wendy and Robert were our masseuse, and they were amazing. They knew this was our very first massage ever, so they were especially excited for us. Throughout the massage they kept checking in to make sure the conditions were right and there weren't any issues with pressure, etc. I especially liked the use of hot towels throughout the process. I loved the other amenities that were included at the spa. They had a waiting area with spa water and a few light snacks to munch on. They also had a sauna, hot tub and heated lounge chairs to use. The locker room and bathroom were also fully stocked with towels, shampoo/conditioner, soap, mouth wash, etc. When they give you the tour in the beginning, they make sure you know that should you need anything that you cannot find to please reach out. You are given a plush robe and slippers to use during your stay, as well. The service and amenities here were absolutely top notch. I don't have one negative thing to say about the space or my experience, in general. My fiancé and I have decided that every trip going forward is going to include time at the spa. I am so excited to continue to try more of what is offered at the spa.

This is the worst service and relacionshipma hotel has with the heat I fave a diaabiliyu son and they don’t care AA thing this is dis eu where dreams come true really desapointed with the staff and they only work like robots are not people any more they lost the love that Disney represented I come to this hotel since 1987

Out of all the Disney resorts, it’s definitely the nicest. It would be the equivalent of a 3 star resort anywhere else in the world. Rooms are spacious and newly refurbished, still pretty basic but very comfy and everything you need. Proximity to magic kingdom is what you are really paying for here. Guest services all really helpful (except if you ask them to book a non-Disney restaurant!) We enjoyed out stay but just don’t expect it to be like the four seasons despite the price being similar.