Fairmont Chateau Lake Louise

Just GO! Hotel staff is just BEYOND! Views and hiking trails!!! Basin Glacier Spa was fantastic! Breakfast at Loiusa's was superb! Beds were awesome. No complaints what so ever! Can get pricey but put it on a bucket list!

First class experience from reservations through check out! Worked with an outstanding reservation specialist (thank you Fernaldy), who found us the perfect room for our 46th wedding anniversary. Valet service, check in, and luggage service was flawless, efficient, and extremely friendly. We were acknowledged by name and congratulated on our anniversary by numerous staff. There was a special gift waiting for us in the room upon arrival. Room 849 was wonderful with an awesome view of the lake and mountains. We ate at four different restaurants with our favorite being the Walliser Stube. The food, service, and wine selection was superb! Another highlight was the afternoon tea service at the Fairview restaurant...delicious and thoroughly enjoyable. I could go on much longer with so many great people and experiences....but to summarize...it was outstanding and made for a special and memorable anniversary! Thank you!!!

Having stayed in summer previously, Lake Louise was just as beautiful in winter. We were too early for the ice sculptures on the lake but the light displays in front of the hotel, and ice bar were gorgeous. We stayed on the gold floor and service in the lounge was excellent. The view from our room was spectacular and the room itself was very spacious. Canapés in the evening were a little underwhelming, but breakfast was good and the lounge itself is a lovely relaxing environment. The hotel was quite crowded on a Sunday with visitors, however many areas including restaurants were restricted to guests only. We had afternoon tea in the Fairview lounge, with friendly and attentive service from Emily. The scones were more of a cake texture and fell apart, however the savoury and sweet selections were perfect. We stayed in early January, and with record snowfall in December it meant that the lake was still not yet frozen enough for ice-skating. We participated in other resort activities including the snowshoe experience and hotel history talk, both of which we really enjoyed. As with every Fairmont we have stayed at, service throughout the hotel was wonderful.

Recently stayed for two nights. Usually we've stayed in Banff and just gone up for a short visit. Opted to stay this time so as to fully experience the hotel and take in the view. Our stay was just after the Christmas/New Year period and prior to the main ski season so low numbers within the hotel which helped. Upgraded to a Lakeview room and which gave a stunning view of Lake Louise. Slightly overcast on the night of arrival and cloudy/misty the next day so didn't the full view experience until our final morning, Nothing the hotel could do about that. Had a sumptuous afternoon tea when we arrived. Good food and nice selection. Tea topped up and extra sandwiches brought to us. The breakfast fare was fantastic. Great buffet selection and which constantly refreshed. This was followed by your choice from the al la carte menu. One of the best breakfast offerings I've had and which includes numerous other Fairmonts. You were then reminded various times to select some bakery/patisserie items and take them with you! The highlight of the stay was The Basin and the whole thermal experience, particularly the Aufguss Ritual. Capacity of 298 (would hate to see it with over 100) but only circa 30 people when we were there. Calm, relaxed and no phone area. The Aufguss Ritual was something to experience. Would love to do again. Shame that the main pool section of The Basin was closed. All staff were excellent (excluding the gent who checked us in), especially the breakfast crew and their food/beverage manager (sorry, didn't get his name). Good sized bedroom with living area. Bathroom a bit tight, but given it's a 100+ year old hotel was adequate.

We paid $70 US dollar to take a bus to the hotel and then $200 for a sleigh ride only to find out if you are not staying at the hotel you are not welcome. We arrived early to see the hotel and have a lite lunch and drinks only to find our hotel was covered in signage stopping anyone not staying there to see anything past the left or right of the lobby foyer. You can’t eat in the restaurant’s or use their bathrooms. In the hall to the left of the lobby there is a quick snack grab and go place that you can sit on a window seal ledge if room available. We were going to be here 3 1/2 hours and couldn’t even use any restrooms as only for guests. There are some public bathrooms outside in the parking lot away from the hotel is all. Why would you allow people to book sleigh rides here if they are not welcome. Shame on you for treating people this way.