Fairmont Chateau Lake Louise

We had an absolutely amazing vacation at the Fairmont in Lake Louise. The views are truly stunning, and the entire experience exceeded our expectations!! The staff was outstanding, and we would especially like to recognize Jenny from the Gold team. She is an exceptional employee—handling all of our reservations seamlessly and ensuring that every detail of our stay was taken care of with efficiency and care. She never missed a beat and truly elevated our experience. The Gold room breakfast was fantastic as well Romeo the omelette chef who went out of his way to make us a beautiful breakfast!! We will absolutely be planning more vacations and look forward to staying at the Fairmont again. We only wish more properties were run with the same level of excellence, efficiency, and hospitality.

This resort is very nice with updated rooms and common areas. The location is also very scenic and relaxing. The food was generally good and there is a nice choice of onsite restaurants to suit various tastes and levels of formality. There is a 24h coffee shop which is convenient and appreciated. The gym and pool are disappointing. They are small and outdated and not adequate for this calibre of establishment. The hotel seems to have spent a lot of money on the “Basin Glacial Water” spa experience which costs $275 per person for three hours. I imagine most guests would prefer a nice, regular pool with a view (maybe indoor/outdoor as is done at other mountain resorts). The primary shortcoming of this resort is the variable level of service. Some staff were extremely helpful and pleasant such as the waitstaff at breakfast. Other times, there were multiple misses. For example, when we checked-in, we were told that despite reserving and paying the fee to guarantee connecting rooms, this was not available until the next day so we had to move our stuff from one room after the first night. They offer a text service to communicate with the hotel staff but I estimate I never received a response 25% of the time. The ski valet does not work well. They store equipment in two different places, one of which is often not attended to by staff. Walking back and forth between these two locations in ski boots is annoying. Also, there is no room where guests can put on their boots and store shoes to avoid having to walk in ski boots from their room, which can be a long way. At the Fairmont in Banff, guests’ boots and skis are kept in a large room - you arrive and are given your boots, skis, and poles and leave your regular shoes. The exit to the ski shuttle is directly outside this room. I wish they could replicate this at the Lake Louise property. On one occasion, I asked the concierge for some information and was handed a pamphlet and told to “check the website” without any further offer of assistance. I’m quite sure I got food poisoning from a room service dinner. You can never know for sure but I’m a physician so I’m quite sure that’s what happened. I let the hotel know what occurred and what I ate (via text), not expecting any type compensation but as a courtesy to the kitchen and other guests. No response was received. While checking out I called for our car to be brought from the valet parking. We waited about 30 minutes and when it hadn’t arrived, the valet staff told me “sorry, we forgot”. It also took 30 minutes for bell staff to collect our bags. I was only sent the invoice for one room, necessitating a follow-up email to get the second one. Overall, the checkout process took an hour. Lastly, I asked for a late checkout and was told it was not possible. I am a Platinum ALL member and booked via an Accor STEP/preferred partner which is supposed to provide priority for late checkouts. I know late checkouts are not guaranteed (except through Amex FHR) but I think extending checkout by at least an hour would not have been too much to accommodate. Overall, the resort could be great but with the issues above, it barely meets a “good” rating.

We had a great stay at the hotel! The valet team was very welcoming, especially Jayant and Simone. At the front desk, AJ and Roshan were absolutely fantastic. Roshan truly made our stay special with thoughtful surprises and amenities as we celebrated our anniversary. He even offered us coffee vouchers when he noticed we were cold and took the time to learn more about what brought us to the hotel—such a personal touch. Nate provided great service at the restaurant, and the morning breakfast had lots of fresh options with very friendly staff. Kaitlyn took great care of us and made sure we thoroughly enjoyed our breakfast experience. A big thank you as well to the health club attendant for keeping fruit-infused water and fresh fruits available—our kids loved that! Lastly, special thanks to their manager, Nelson, for the wonderful hospitality. Overall, a memorable and delightful experience thanks to an outstanding team!

We were super happy with our experience at Fairmont Lake Louise.  The facility is clearly wonderful, however the genuine care of the team made it a very warm and genuine experience. Thank you from all of my family

Seriously? Small room with a ridiculously small bathroom. I’m here now and I have to get ready for an event tommorrow and there’s no place to put my makeup kit/curling iron at the same time? And either one may fall in the toilet as there’s absolutely no room beside the sink. All this for $600+ a night?? Save your money. I’ve stayed in 2* motels with better bathrooms.