PlumpJack Squaw Valley Inn

We were frustrated by a number of issues during our stay, one after the other. We stayed in the penthouse suite over the 4th of July weekend. 1. We had significant issues accessing our room. I had to go to the front desk no fewer than 4 times to ask for a new room key, as none of our room keys could open the door reliably. I really mean it, we had 3 people try 3 different keys, swiping the key slow, swiping fast, slow then fast, you name it, it didn't work. Sometimes we could open it after 30-40 tries, sometimes not at all. One front desk worker said not to keep the key next to a cell phone. I made absolutely sure to keep that new key in a pocket by itself, and it still had the same issue. This annoyance was magnified by having to go up and down 2 flights of stairs, (there's no elevator here FYI), about half the time we wanted to enter our room. 2. On arrival, the A/C in the penthouse suite was stuck blowing cold air. The thermostat would not turn off the A/C no matter what you did, even turning it off completely, or turning it to heat mode, etc - it was 67F and still blowing more cold air. They sent up a maintenance person, who spent the first 5 minutes assuming I was an idiot who didn't know how to use a thermostat. Then while I was standing in a stream of cold air waiting for his diagnosis, he felt for cold air using his hand... in the wrong spot, when I tried to tell him where to feel for the air, he cut me off and said nope it wasn't blowing. I couldn't get a word in edgewise with him. It took him a while, but he finally realized for himself there was a true malfunction of the system and he ultimately fixed it, but afterward the A/C could no longer be set colder than 72F, which was above my comfort level in the evenings. 3. Some of the staff was very friendly and accommodating, some were a bit short with us, borderline dismissive. One front desk worker was happy to fill up water bottles, another sorta refused and directed me to fill up at a dispenser which I felt had gone bitter from lemons floating it it for too long. One ignored my son completely when he went to ask for water. 4. The room cleaning service was very poor. They quickly came in and made the bed, gave us towels, but neglected just about anything else. They ignored pretty significant stuff like a dirty toilet used by 4 people, they didn't refill the coffee pods, didn't provide clean water glasses, wine glasses, or mugs, didn't refill the empty tissue dispenser. Then I politely asked for those things specifically. One lady took down a note, but those tasks still weren't done. I later asked a second time, mentioning that these things weren't done despite 2 days going by and my asking specifically. Finally, to make a show of it as if to say "will you please stop bothering us", they left us 4 extra coffee mugs and a whole bunch of unwanted decaf coffee and a crazy amount of sugar. Meanwhile, they still would not clear the dirty cups or give us tissues, did not provide clean water or wine glasses. The list goes on, the carpet looked and felt filthy and was pulling up in the middle of the living room, it needed to be replaced ages ago. There were beer cans haphazardly thrown into the bin in the fridge, covered with sticky goo from a previous drink leaking on them. 5. This is a dog friendly hotel and I received what I believe to be several flea bites on my leg. I grew up with dogs and have had enough flea bites to easily identify them, super itchy little red bumps in little semi-linear tracks on my leg. The location was very good and some of the staff were truly lovely. However I don't think we will be staying here again.

This place is trash, strongly recommend finding another option. The “hidden gem” reviews here must be bogus. It is very outdated, super loud/noisy, musty smelling, and uncomfortable linens and beds. You can do better in the area!! The cost is way over the top for what is an old, very basic hotel.

Upon checking in we were greeted by such friendly and professional staff. Andrea was so helpful in accommodating our needs. We stayed in The Penthouse Suite. It had such a rustic feel to it, clean and comfortable. Although the carpets could use an update they were none the less clean. Every staff member that we met went above and beyond. The pool is older but clean, with plenty of comfortable lounge chairs. The Plumpjack Cafe was a great dining experience for both lunch and dinner. The bar is a great place to have a cocktail before dinner. We cannot wait to return. Special thanks to Jeff who knows the meaning of hospitality, also Blair and Elena at the bar, Emma the hostess at the restaurant and the wait staff Alicia and Haley!

I am not a complainer (look at my prior reviews for proof). But..... CONS: Odor-Halls/rooms have strong, sharp ODOR of mold/mildew (previous reviewers are correct). No exaggeration. DANGEROUS, especially for anyone with respiratory issues/young children. Front desk manager-truly rudest hotel employee I, or anyone in my family, have ever encountered. Ever Encountered. Like ever. No elevator for bags-zero offer of help from front desk, as they watched us. Really no big deal, however just a weird blasé employee attitude. Housekeeping-erratic, do not clean glassware, do not refill soap and we returned to our suite door unlocked & door AJAR. I kid you not. Dated-not rustic, just in disrepair, dank & smelly. Prior reviewers are correct. Keycards-we had to have them reprogrammed daily. Their explanation: “We know, just come back again tomorrow”. PROS: Location-especially if you are a skier/snowboarder. Really good restaurant-if you want only dinner Wed-Sun. No breakfast. Pool-small, but pretty. Parking-ample and free!

The room and amenities were great! Their ski rental shop was top notch and the best service I've had. I was in and out in about 10 minutes and the guys were very knowledgeable. I would definitely stay here again. Easy access to the slopes as well ass dining and shopping.