Banyan Tree Lang Co

Our stay at Banyan Tree Lang Co was deeply disappointing. While the resort enjoys an absolutely stunning location and the villas are beautifully designed, the overall experience falls far below what anyone would expect from a luxury resort. The biggest issue was the lack of hygiene. The carpet in the breakfast area was visibly dirty, the windows in our villa had not been properly cleaned, the balcony floor was covered with dirt, there was dust inside the wardrobes, and dirty glasses regularly remained on restaurant tables for long periods. This level of cleanliness is simply unacceptable for a resort of this category. Service was equally disappointing. The resort is clearly understaffed, and the few employees available often seemed inexperienced, poorly trained, and unfortunately not very welcoming. Dirty plates and glasses were left uncleared, ordering food or drinks at the pool or beach required endless waiting, and even finding someone to take an order was often difficult. The lifeguard was nowhere to be seen most of the time. Access to drinking water was another major frustration. Throughout our trip in Vietnam, every hotel continuously offered complimentary chilled drinking water. At Banyan Tree Lang Co, bottled water was provided only in very limited quantities, and ordering additional water was often impossible because there was simply no staff available or the waiting time was excessively long. The distance between the villas and the main facilities is too great to walk comfortably, making the buggy service essential. Unfortunately, waiting for a buggy frequently took far too long, adding unnecessary frustration throughout our stay. The breakfast and overall food quality were also noticeably below the standard of other luxury hotels we visited in Vietnam. Combined with the slow service, dining became an unpleasant experience rather than something to look forward to. Overall, the resort feels like a former luxury destination that has lost its standards. It is a case of faded glory: an idyllic setting and spectacular villas are overshadowed by poor maintenance, insufficient cleanliness, inadequate staffing, and disappointing service. It is truly a shame to see such a beautiful property and exceptional location undermined by poor hygiene, lack of maintenance, and a level of service that is nowhere near what a Banyan Tree resort should deliver. We left wondering how the resort can generate revenue when guests have so few opportunities to order food or drinks, and when every request involves such long waiting times. With proper investment in staff, maintenance, cleanliness, and guest service, this resort could once again become exceptional. In its current state, however, it falls far short of the luxury experience its reputation and price suggest.

We had an absolutely wonderful stay at this beautiful resort. Our Villa host Jade could not have been more amazing and was so helpful in arranging activities for us. We loved the coffee making session, and the birdwatching, and our villa was absolutely beautiful with everything we could need. We also enjoyed some excellent meals on the resort, with the wonderful dinner at Saffron a particular highlight. I would also like to say a big thank you to our driver Tom (Tuyen) who took us to My Son and Hoi An. Tom was not only an excellent driver but a wonderful and entertaining guide, giving us considerable local knowledge and insights into the places we were visiting. It was a very hot day (for us!) and we really appreciated how Tom ensured we were staying cool. On reflection after our return home, this was the best day of our entire trip, and it would not have been as great if Tom hadn’t been so helpful. I would recommend this resort to anyone wanting a wonderful relaxing holiday, and we are already planning our next visit.

Beautiful views, clean rooms, very comfortable beds, very helpful and friendly staff, great extras like afternoon tea and massages. The staff in the Buffett were very accomodating to our vegetarian needs. And the saffron restaurant was very good quality with a stunning view. Lastly the rooms were very spacious. The only thing I’d say is that the food taste is more mild in sweet and salty than Australian food so maybe not the best we’ve had in Vietnam

We just had a divine stay at Banyan Tree. I've always wanted to stay at a Banyan Tree and this property did not disappoint. We found absolutely everything to be 5 star luxury, barely any fault to be had. The staff could not be more attentive, friendly and helpful, they fell over themselves to make sure we had anything we desired, organising things at the last minute, surprising us with some lovely freebies and little gifts, they were amazing. Special shout-out to Man and Jennie and the lovely people in the bar, the cocktails were the best! The location is remote, but we found that peaceful and incredibly beautiful. There were not too many kids about, so its great for couples. Next door is more kid oriented so that kept Banyan reasonably quiet. It was expensive to eat and drink, however there is the more economical Angsana next door as an option if the budget does not stretch. The Banyan is situated in a quiet ocean bay; most days there were minimal waves and the water is nice and warm for swimming. Beach service too, drinks, including cocktails and food. We had a beachfront villa and while its not absolute beachfront, that kept it nice and private. Well worth the price; the private pool was huge and there were multiple seating options as well as an outdoor shower and a jacuzzi. The buffet breakfast was one of the biggest and best quality we have ever seen, and their fancy Saffron Thai Restaurant was excellent. The Italian was super noisy, not a place for a romantic dinner, but the food was good, as was the food at Water Court. Room service was of excellent quality, always arrived hot and with full table settings so it still felt fancy. The gardens and grounds are beautiful and there are bikes to ride around the property if you aren't walking or on a buggy. The Spa was lovely too, we were lucky to have a massage included in our package, it is quite expensive otherwise. It really was a very special place and we will be talking about it for a long time.

This beautiful hotel is located on the lovely and quiet Lang Co beach. It's a wonderful place to relax and unwind. The rooms are cozy and offer stunning beach views. The staff are very friendly.