Banyan Tree Lang Co

service is oerall good, but not excellent. villa and facilities is excellent. I love banyantree pool villa and atmosphere. But service level is a little under facilities. I hope so upgrade service when staff are busy.

I am so happy we spent 10 days at this beautiful resort. We stayed in a two bedroom villa overlooking the sea and it was worth every cent. The villa was divine and immaculate in every way. The service was outstanding. The villa management team checked in every day to see if there was anything we needed. They arranged our restaurant bookings, day trips and more. The whole team were so friendly and I loved that you also got to see some real personalities - not just sterile impersonal service. There are lots of places to eat as you can access the Angsana resort next door. The Saffron restaurant was a highlight as was the the in-house BBQ with the lovely Tai. The location of Banyan Tree is more suited to people wanting to get away from it all but it's easy to access neighbouring hot -spots via the hotel mini-bus and private cars. I would recommend families visit the neighbouring school to teach English. Perhaps take some pencils and other supplies with you for the kids as they don't have a lot of teaching resources. If there were one thing I had to stay in terms of improvement it would be to fix the speedboat at the watersports centre - it didn't seem to be a priority and over the holidays there were lots of kids who would have loved to participate in the activities involving it. Next time we need to crash out and re-charge we will be back. Special thanks to Lam and Win and to Phil for always saying hi as he passed. Brilliant work Banyan Tree I am now a convert of your hotel.

The resort location, service, villa, activities and dining are exceptional and cannot be faulted. We spent 9 nights in a Beach Villa and would highly recommend this type of Villa. To enjoy your private pool overlooking the beach at any time of day or night is amazing. The entire setting of the villa and the resort is private and relaxing. So many things made our stay at the resort very special. From the time we arrived our Hosts (Mr. Thinh, Ms. Win and the team leader Ms. Hong) made sure every detail of our stay was perfect. Their approach of taking care of guests and following up with them daily really allowed us to make the most of the resort. The Dining Options, without fault, are fine quality food with excellent service. We dined at all (with the exception of one…having double dined at many, did we say how good it was?) the restaurants in both Banyan and the adjacent Angsana and would recommend them all. The daily breakfast at the Water Court, was an excellent wake up to a wonderful day ahead (was champagne mentioned?) with the morning team that kept our bellies happy (thanking Ms. Thuan, Mr. Thao and the others with their morning smiles and service). We would highly recommend their signature restaurant Saffron with Chef Natcha delivering excellent Thai food combined with quality service (thanking Ms. Ngoc and we apologise for not mentioning the wonderful service from another Ms. during our first visit). The resort has a great timetable of scheduled activities as well as the option to schedule activities as you like. We participated in many activities and some of the memorable activities that we would recommend include the Village Cycling Tour with Mr. Tin and Mr. Duy, Cooking Lessons with Ms. Phuong (and another young chef Mr.), Kayaking in the sea and on the canal with Mr. Tam and English lessons at the local school with Ms. Trang. The resort has an exceptional warm and friendly atmosphere. The larger service team including Housekeeping, Bellmen, Front Desk, Room Service, Gallery, Spa and others always greeted us with a glorious smile everyday and made us feel very special. To the Banyan Team – Thank you and see you sometime sooner than later.

Overall, It was wonderful until i saw couple of cockroaches in front of our villa during having in dining BBQ. Private pool was good enough for our couple. If you want to get some souvenir, the gallery cannot help you. There are only banyan tree bathroom articles that you can see in your room.

The lagoon view villa I stayed is excellent and my 3 days in hotel experience is wonderful. The beach is large and free of people. All the staff are very caring and attentive to details, for instance, the staff by the beach/pool notices residents who go to the beach and serves the towels with some fruits and cold water actively and promptly. All these details are really impressive to me. For the recommendation, I think it is better to add a phone at the terrace/outdoor area inside the villa. There are quite a few times we have missed the phone call when we were sunbathing by the pool inside the villa with "do not disturb" button on. Hence, the staff said we have missed the afternoon tea delivery. Thanks Chau for the hospitality.