ARIA Resort & Casino

Emailed the hotel ahead of arrival requesting a fridge for our room as the hotels fridge is full of extremely expensive items and no room for guests own drinks, no response to my email ever received. Arrived at the hotel around 9pm and checked in, wasn’t a very welcoming experience. Asked for glasses to be delivered to our room, was advised they would arrive within 30 mins. 24hrs later no glasses. The next day Reception was extremely busy with queues so took the initiative to ask a bartender for glasses, was told he didn’t have enough for himself!!! Manage to catch the eye of one of the front desk managers whilst waiting to be seen, she kindly arranged for a fridge to be delivered to our room with glasses. Please note, a delivery of any kind including glasses, drinks, any food will all incur a delivery charge. In our room, (we are well travelled) there are no cups, no coffee making facilities, no wine glasses, no vanity kit, no sanitary bags, no shower cap, it’s extremely basic in terms of their amenities. They then charge you a daily service charge and taxes which some of that is for the WiFi costs according to their website yet any one off the street can walk in at anytime and access their WiFi free of charge. Our room was only serviced three times during the 7 days we were there. One of those times I had to walk along corridor to find a cleaner as no one was coming. On our penultimate day before checkout our room wasn’t serviced again, we arrived back to our room at 22:45 to find our carpet was flooded. Also the room lights were no longer working. Facilities were called and responded in 20mins. Around 23:15 we were told that we would need to move rooms, we were shattered ahead of checking out next day and decided to stay put, using bath sheets to soak up the water. The leak was coming from air conditioning unit next door. As the electric wasn’t working our bedroom curtains had to be closed manually by the facility employee. Lights were eventually restored centrally and remotely. I compiled an email that evening expecting a call first thing to check if we were ok, absolutely nothing. I complained at the desk on checkout but to be honest I am not confident it will make a difference. It is such a busy hotel, and not somewhere I would visit again. Vegas is a great and surreal place, the Canyon, mesmerising, unfortunately this hotel falls short of the basic service and amenities. Nearby restaurants and service were excellent, however.

Sink clogged all 4 days we were here. Noone ever can to fix it. Huge electrical hazard as well as very unsanitary. We will never be back.

We stayed room 4-109 , room furniture was old, cleaning was so poor, the bathroom was so old and out of century. It was difficult to take shower because they equipments were not working proper. Location of hotel : that is excellent Restaurants : they are good

My wife and I have gone to the Aria Las Vegas for Thanksgiving for the last couple of years. on our 11/2024 visit, when leaving the room we were sure we had all our belongings. I was wrong I had left a gold ring on the end table. By the time I realized it we were home. I called the aria lost and found the lady that answered put me on hold to check. When she came back to the phone she told me nothing was turn in and the room was occupied. She did not offer to do anything else, like taking my contact information or to do a more thorough investigation. When I recived the E-Mail for rating my stay I added the story about my ring, I Never recived any response. I know this is a year later but we are going to Las Vegas for thanksgiving (this came to mind) This year 2025 will be staying at Caesars Place. If things end up missing I will comment as soon as we get home.

Great friendly professional clean. I would recommend this hotel to all my friends. Cleaning staff very good. Getting Ubers and taxi cabs no long waits. Room views amazing. We have been there twice and definitely will be back again