ARIA Resort & Casino

Location was great Atmosphere was energetic Rooms dirty and worn Decent value Cleanliness worn and dirty Service nothing special

The Aria itself was great. The Salt & Ivy was poorly run, badly managed and the serving staff was overloaded. The bus staff was great, the serving assistants were great but our server was terrible. He forgot to put in our coffee order. Pretty sure he forgot our actual order as well. We were served cold food and we were ignored for so long that my husband became beyond upset. The manager was informed by the server and he walked past us several time without comment.

Very dirty room @ very bad services

Aria Resort is by far the most overpriced and disappointing hotel I have ever stayed at. We arrived at noon after a long, exhausting flight with two young children. Naturally, our room wasn't ready yet, which was fine. We asked if we could access the pool while we waited. We walked all the way through the noisy casino to reach the elevators, where our room key successfully scanned at the main security check, allowing us up to the pool floor. However, when we scanned the same key at the pool entrance, it didn't work. Instead of being helpful, the staff member at the pool entrance treated us like thieves trying to sneak in. When we explained that front desk staff had sent us up with these cards, he literally scolded us, saying, "I don't care, you need a pool pass," completely dismissing us. We had no choice but to walk all the way back with two tired kids. We reported this terrible attitude to the front desk team, but they brushed it off as if it were totally normal and couldn't have cared less. Extremely frustrated, we gave up on the pool altogether. Once our room was finally ready, we asked to grab our bags from luggage storage ourselves so we could head up immediately. They refused, claiming, "It's against our policy, we have to deliver them to your room." So we went up and had to sit around waiting for our bags to arrive. To top it all off, when we finally got into the room, there was no complimentary water, coffee, or tea. A basic bottle of water is $18, and the minibar uses movement sensors—if you so much as touch or move an item, it automatically charges your account. These were just our experiences upon checking in. I will be updating this review as our stay continues.

Wonderful stay! The room was very clean, the bed was comfortable, and the front desk staff made check-in fast and easy. Great location