ARIA Resort & Casino

Vegas once again for another one of my friend’s 21st Birthday. This time we were at the Aria and words cannot describe the view and the structure. It was beautiful. One benefit was a monorail that took people from one casino to another which was convenient especially if it rained. Had a blast What happens in Vegas stays in Vegas

Enjoyed my stay at this large, very nice up-market property, well located on the strip with access to Vdara and the Bellagio. Upscale décor and style; and, thankfully, sans dark windowless casino vibe and tacky amusement park theme. There are a casino, several bars and restaurants and direct access to both Convention Center and upmarket Crystal shopping area (with Starbucks, nice boutiques, including a very good two floor Ermenegildo Zena boutique – see Jason for bespoke and tailored suits). The set back of the entrance to the property away from the Strip also added to upscale feel and quiet. Stayed in Tower suite. Well sized, tastefully decorated, with guest ½ bath, dining, living area, separate bedroom with large King, very good linens; but, not so great (artificial fill, yechh) pillows caused some sleep trouble. Two nice robes, slippers, shelves and caddy, and safe in closet. Spacious bath with television, two sinks, free standing tub, separate well sized shower with bench seat, and separate water closet with nice toilet (wash, dry, bidet, etc.), good linens, good cotton waffle texture robes, good sundries / toiletries. Curtains and sheers in living, bed and bath areas are all automated and controlled from wall switches – nice touch. Television in living room, in bedroom and in bath with good entertainment options. Living room had good sized couch, large desk, credenza, dining room table and four chairs. The room was clean, in good shape. Room service was mixed. Food quality generally fine – though I did have to reorder an entrée that came horribly prepared on the first attempt (and on second, they neglected to bring sides). The biggest challenges were: a) timing – no quicker than 40 minutes, with as much a 90 minute delay in delivering, b) ordering system – poorly designed tablet based system to order (you do not call to place order), is more work than it should be and, in biggest miss, does not let you check when an order was placed or how long it had been – which, when waiting an hour for a meal, can make the wait seem interminable. So, room service need some work. Bars were fine. Restaurants, likewise, fine. Club / lounge for tower suite guests was nice. Service was fine, professional and friendly, if not exemplary – though understandable given number of guests, turnover, and size of property. Of the hotels (Mirage, Mandalay, Ceasars, Venetian) I have sampled in Vegas, my preferred so far.

I come to LV every six months. Las Vegas has experienced a dramatic drop in gambling so the changes going on in this city to increase revenue is affecting this hotel as well Although this is a very good hotel with good service there are a number of issues you should know 1) the Resort Fee is really a “fee� the hotels implemented a few years ago. A few years earlier this charge never existed The daily fee is $44+ for free internet ! After three days charged to credit card $142!! You could enjoy a nice dinner instead 2) No more complimentary waters in room. This is a very dry climate and water is imperative to keep hydrated $6.50 per medium size bottle Tip buy water at stores outside hotel 3) parking is expensive unless your an M Life member which I am. Most hotels now charge parking with prices rivaling NYC Bottom line be prepared to add 25-30% added to room rate for increased city taxes

My husband and I wanted to have a quick getaway trip and decided to stay at Aria for the 1st time. We are used to staying at Encore and Cosmo but thought we would give Aria a try. Huge mistake!! We were given free tickets to their night club "Jewel" and thought it would be fun. My husband and I got there at 11:30 and went onto the dance floor. I had a cross body handbag on and there were a lot of ghetto looking people dancing around us. As soon as we left the crowded dance floor to get a drink I immediately felt my wallet was not in my purse. We searched the area of the dance floor we were in and nothing. The shady people left as soon as they saw us coming back. We notified security who sent us to front desk who had us wait for Aria security. Took forever! Christopher the Aria security officer had me fill out one of his reports and promised me up and down that they would be in touch the whole investigation and that they would be watching all of the security footage of the club. I heard nothing from them and it has been over a week. I had over 3,000 in my wallet from winnings that evening plus all of my credit cards and ID. We continued going out to dinner at Aria, using their spa, gambling and shopping with my husbands money. I tried following up with Anthony a hotel Manager at Aria and he said they were doing everything they could, reviewing video surveillance and that someone would definitely be in touch ASAP. He also did ABSOLUTELY NOTHING to help or make us want to come back to that sketchy hotel. When I called security yesterday they said they don't have and video surveillance cameras!!!!! Just a bunch of liars working there! They transferred me to Loss Management where I left a message and of course no call back. I will be sure to share this nightmare with everyone planning their trip to Vegas and make sure they stay clear of this place. Customer service is awful!

We stayed at the Aria for 4 days, the hotel is beautiful, service is great and the pools are amazing (wish we could have used them... the airline lost our luggage - 3 days without it). It was very very hot in Vegas, but it was an amazing time, would probably go back in the fall not in the summer time....