ARIA Resort & Casino

The weight-monitored minibar is NOT REFRIDGERATED. They are stored in a cabinet that appears to be refridgerated, but it is not. When I called about it, they confirmed multiple times (in case i wasn't understanding) that it is NOT a refridgerator. As a result, the alcohol an other items in the minibar are warm. IF YOU WANT chilled/cold items, you need to call and request to have a refrigerator delivered to your room (possible cost), then you buy the minibar items and then transfer them to the fridge, and wait for them to be cold. I literally explained that process back to the service personell on the phone, and they confirmed (twice) that that was the process to get chilled items from the minibar. CRAZY for a high-end resort on the strip.

Terrible room, Room was dirty especially the bathroom, bathtub was filled with hair -- when we went to complain no one acknowledged it AC wasnt working asked for a room they said they cannot change that right now and to wait until morning staff came in then at 2am AC management came in he thankfully fixed it abit but the room wasnt cooling enough for the heat in vegas

Very nice Resort and Staff is exceptionnel

Promised special floor, was the base level with poor views and farthest from elevator for a preferred category? Never again, totally dishonest promises.

Just returned from a week's stay in a Tower Suite (room 23246). The room was lovely and kept very clean by our super friendly housekeeper Dixie. We had originally been allocated a room on the 3rd floor which was noisy with traffic from the street, had a broken mechanism on the TOTO toilet and the view from the bedroom was a rooftop across from Cosmo. We had arrived a bit later than expected and the Tower Suites lounge was already closed (it is only open from 8am until 7pm) and the VIP desk had only one person working, who was busy with someone else. We therefore went to the general check-in and the guy seemed really disinterested and quite clearly gave us the worst suite in the hotel. After travelling from Scotland via London and having been awake for 24 hours, it wasn't really what we wanted. I was pretty upset, having looked forward to the suite for several months so my husband returned to the check in desk and we were reallocated a gorgeous and very quiet room with amazing views. We stay at Aria on every trip so I'd like to think that our loyalty was taken into account. We were a bit disappointed with the lounge, having stayed at the Sky Suites the past 3 times. As I mentioned, it was only open for 11 hours each day and anyone and everyone had access to it. This meant long lines for drinks and often empty fridges with very little food on offer. Guests were grabbing everything they could and we witnessed one guy fill a flask of about 4 drinks from the coffee machine. It took ages to dispense one drinks so having to wait for him to select 4 coffees, resulted in a very long queue. I would have thought access to the lounge should have been by Tower Suite key only!! Another negative for us, was the casino. There was a poker tournament on the whole time we were there (26th June to 3rd July) so a significant amount of slot machines had been removed from the back area towards the parking lot. There were also carpet renovations close to the reception area which resulted in the removal of more slot machines so we had a lot less choice than normal. Also felt the remaining ones had been tightened due to the others being out of commission. On a positive note we could play video poker at the Gem bar where our favourite bartender Jose is located and it was nice to catch up with him and experience his exceptional service. Will we return? Probably.....but think we will try Bellagio on our next trip as the lounge/slot selection had quite a negative impact on our vacation.