ARIA Resort & Casino

I cannot express how wonderful this hotel and their staff is. I’m ashamed to say, I behaved very badly. Like - I was an idiot, y’all. Had way too much to drink. Fell and hit my head. Was crying. I was just a mess. But this staff rallied around me to make sure I was okay (when I honestly deserved to be in trouble) and got back to my room. The hotel is beautiful. The staff goes above and beyond. Honestly - If you’re looking for a place for a girl’s trip, this is THE PLACE. The entire staff are ‘girl’s girls’ and will have your back. ❤️

This is a 2-star motel at best. Linens were stained. Room appeared clean until you looked closely and noticed the dust on the bathroom fixtures and the mess under the desk. They don't have the large bottles of toiletries, just individual bottles and when we arrived, the seals were all broken and the shower gel was all but empty. Had to call for more and they charged us. I had this charge removed but will certainly never stay here again. In addiiton, the only way in or out of the rooms is through the casino. You can't avoid smelling like cigarettes - disgusting.

Extremely rude and unprofessional staff running this hotel, was discriminated by a valet parking worker because I asked directions and couldn’t understand (English is not my first language). Tried to speak to a manager and nobody could point me in the right direction. Photo of the person for reference since he refused to give me his name

ARIA is a GREAT hotel stay in Vegas. The lobby alone is unbelievable. Every time I walk in, I just stop and take it in. The themes they do are over the top in the best way — creative, beautiful, and honestly some of the coolest displays I’ve ever seen in a hotel anywhere. It really sets the tone for the whole trip. The hotel is super clean and very well kept. The rooms feel high-end, modern, and comfortable. You can tell they pay attention to details. It’s easy to relax there after a long day (or night) in Vegas. Another big plus is the restaurants. There are so many great upscale options right inside the hotel, which makes everything easy. You don’t have to go far to have an amazing meal. If I had to mention one small thing, the showerhead doesn’t have a lot of pressure, so showers take a little longer and you can get cold waiting on it. Not a huge deal, just something I noticed. Overall, it’s a beautiful property, incredible atmosphere, and I’ll absolutely keep coming back.

The bell-boy spilled my daughter's water on her macbook on our way to the airport. We were advised we would be taken care of and not to worry. ZERO resolution or customer service from concierge or J. Fernandez. Quite simply we were ghosted and I guess it's not important to a big hotel/chain to worry about something like this, even though it's pocket change for them and we are out $2000 for a macbook which cost more than our vacation. Disappointing.