ARIA Resort & Casino

Beautiful yet quaint hotel in a perfect location on the strip with easy access to Bellagio and Planet Hollywood. Very comfortable and modernly luxurious rooms with automated blinds. The only thing is that this hotel is quite big so it was a long walk to our rooms depending on the room#, even with 3 elevator sections for the various floors.

Its my first time staying at Aria and everything was pretty good until our first night. My girlfriend and I woke up in the morning around 830am feeling itchy so we got up and turn on the light and found a bug in our bed. We aren't sure if it's bed bug or not but the little guy does looked it a bed bug. We freaked and call front desk to have someone to come and help. The lady was rude and like ok someone from housekeeping will come. After 20 mins , no one showed up so I called again and another guy name Anthony answered the phone and I told him the situation and we had waited 20mins and no one had showed up. He gave me a big *sigh* and said well the request was only put in 4 minutes ago so someone will be there shortly. I was like wtf as I've called about 20mins ago and he argue back and said no the log on shows you only called 4 mins ago..blah blah blah. I was like just send someone up asap pls. Then I waited another 20mins ...no one came so I called front desk again and spoke to Anthony and I was piss off this time and he put me on hold and transfer me to a front desk manager (Lenard), he was nice and apologize for the way how his staff was not giving good service but I said I've waited over an hour now and I cannot sleep and can't leave the room as I've been waiting for their team to show up . He quickly said he will send someone up right away. I then waited another 30 mins and still no one show up. At the end I've waited over 2 hours for security to come up so I can file a statement about a bug on my bed. After all that problem that ruin my whole morning, all Aria did was give me $50 credit, I mean how insulting !!! I thought Aria was a nice reputable hotel and would treat guest better than just give you $50 for a bed bug issue. The day after, I was trying to talk to the front desk manager again (Lenard) and he never return my calls, I left couple of memos with his staff to ask him to give me a call. He never once return my call at all. Then when I checked out...the $50 credit was not even in there and i asked the lady and she said there were no notes left in the account that there is a credit. What a way to treat your guest Aria with a bug issues!!! Really bad experience with the service at Aria probably won't stay here again because of their service and the way they treated their guess.

We stayed in a corner tower suite at the Aria hotel & casino. The stay was FANTASTIC but a heads up everything is expensive it's Vegas. The hotel was very clean and a safe environment to be in. The staff was friendly and very helpful in every area of the hotel. Our suite was cleaned twice a day and towels replaced as well. Our view was amazing at night you could see the whole strip lit up from your windows. We were on a corner suite where you could see so many different things. Everything in this hotel is costly. If you open the mini fridge and hold an item for longer than so many seconds you will be charged for that item. Room service was delicious but very expensive one tab was $75. The food was well worth it because it was definitely not cheap food. We loved the stay at the Aria and would return if we ever went back.

This hotel is a little hidden but it still considered to be on the strip. Each room uses to control lights, tv, etc. Which makes it easy because you don't have to get out of bed to turn off lights. The rooms are quite large as is the bathroom. This hotel has all of the amenities that you are looking for.

Stayed here for 4 nights in May and I was very impressed. Great sized rooms, buffet was amazing, gym was great, amenities spot on. Could not fault this hotel or its staff in any way. Re my previous Cosmopolitan review, this confirms my review even more from my perspective. I paid less for the Aria and got a better all round experience.