Bellagio

Having stayed at Bellagio numerous times it was our first choice again for this vacation, but it’s not the Bellagio we knew, given the prices they charge. The biggest issue was their customer service, my CC was at its limit for guaranteed amount for the stay plus the additional $600 they add for extras. They informed me so I offered another card, they said it was okay as long as I didn’t add more onto the room, this was discussed with two people at reception. When we get back to the room tonight the door card didn’t work, had to wait almost an hour in the long queue for registration (why not have a separate person for queries?) before I spoke to an administrator, she discusses with her boss who then advised it was MY FAULT that the transaction was declined. I explains that I have spoken to two staff members about this and offered a different card, both said not to bother. He (Tye) was his abbreviated name, didn’t believe me even though the second person said they were going to make a note on the system. Then he said that I owed $800 which I pointed out I owed nothing until I check out, the amount being added to the card is just a guarantee, also I explained that I am going to use a debit card to pay the final amount not the CC. I asked for an apology which his refused to give, when I said that I have never had such bad service for this hotel during the 12+ times I have stayed here and would probably not return, his response was SO BE IT. So that is Bellagio you will not be having my business again SO BE IT.

Overbilled despite bei ng assured 3 separate times that the matter was resolved. Ambassador member with Marriott and was locked out of room for over an hour in a swimsuit and couldn’t get assistance. Zero consideration for huge loyalty within Marriott group. Bellagio was known for an exceptional experience but you can not stay a premier property by relying on the past and ignoring actual service needs today. Each experience like this from Marriott-affiliated properties makes me re-evaluate my 5-6 month annual stay commitment within the Bonvoy program. When in Vegas, stay somewhere that is hungry to prove themselves and their service. PERIODB

The Bellagio is absolutely gorgeous. Fantastic experience. Valerio in the Giardini Garden store was personable, helpful and informative. The fountain show at night is spectacular. Will return!

I have visited this hotel in the past but this visit was just a disgrace. I had to line up for almost an hour to check in for a hotel stay for 3 nights that I am spending over $2000 for this visit. The lifts up to the room were filthy with some food in the corner. As I got out of the lift I seen rubbish on the ground glasses on the floor empty plastic bottles it was like skid row. The room was nice and plenty of space but there were no amenities in bath room no shower cap, Cotten buds, toothbrush, anything at all. The room was clean but at $700 a night that is fairly basic. I had a rest and left the room for dinner amazingly there was even more rubbish so I spoke to staff. I had dinner in the hotel it was very nice but over $4000 for 5 people felt expensive. The next day I left the room at 8am with a request my room be cleaned early. I returned to the hotel at 4pm, later than I anticipated room was not clean. I called front desk and left room at another hotel returned at 8.45pm room still not cleaned, and again rubbish in hallway, garbage in lift finger marks everywhere in lift. This experience was just shocking. I understand its a big hotel but at this price point you need to have more staff. Clearly MGM is just making fun of guests charging these amounts for this product. I will not be back!

The room was awesome and the pool couldn’t have been in better shape. We were there for a conference but still loved the amenities. Linda in essentials store was a sweet and kind as can be.