Bellagio

Beautiful place but no coffee in the room and only 1 working hot tub. We spent an hour each morning trying to get coffee. You have two choices for coffee, wait in line for 30 minutes or longer, or walk to the other end of the resort and go to Starbucks. I will stay at the Venetian next time.

Unfortunately, our experience at the Bellagio was disappointing due to the poor housekeeping service. It felt as if guests are being subtly pressured to opt out of daily room cleaning, which is not acceptable for a hotel of this category. At check-in, I specifically requested full daily housekeeping service. However, on the very first day, by 3:00 pm the room had still not been serviced, and I had to call and request it myself. Later, I went to the front desk to express my concern and was told that everything had been “taken care of.” Sadly, the same issue happened again on another day. This time, we only realized it very late at night when we returned to the room, making it too late to request service. For a hotel that positions itself as a luxury experience, this level of service is unacceptable and frustrating. Attention to detail and consistency are essential, and unfortunately, that was missing during our stay.

Very poor communication with check in staff. Mattress needs to be updated. I expected 5 star treatment. It was not close.

Hotel is amazing, beautiful views, rooms and casino are very clean and the food is delicious. Great selection of restaurants. If you haven’t seen the Show O already I recommend you watch as well!

Check-in was smooth but the early check-in I was charged for was not worth the money. There needs to be more clarification on the 24 hour restaurant and what they serve at a certain time. We never received the food we ordered but they still took the tip we left on the order. Checkout day felt rushed. I started receiving text messages and emails to checkout at 5am the day of. Multiple emails and text messages “reminding” me to check out. They also cut the TV channels off a few hours before checkout. I have never dealt with a checkout process like that. It felt like staying in a cheesy motel. Then I get home and have a nasty foot fungus that I know I received from walking in the room without shoes which means they are not properly cleaning the carpet or floors. I would never stay here again. It was a major disappointment.