Bellagio

I can focus on the positives , bakery was amazing, pool and staff was amazing as always.

Agoda are very clever, you can’t find them on trip advisor so in order to review them you have to select the hotel and make it about Agoda I booked the holiday a year in advance and have confirmation emails from Agoda that everything was paid in advance including resort tax and any surcharges. I constantly asked for confirmation by way of a receipt that they did not provide and always made and excuse. No matter when you ring, if it’s the second they open or not, it always takes about 40 minutes for someone to answer and pretend they can’t hear you then hang up. When you actually get to speak to someone who will answer you, If the questions get too difficult they will transfer you and cut you off. The customer service is shocking and they don’t care. Anyway, back to the issue. Despite assuring me via a reply to my emails that all was paid up front and not to worry, I was charged over $400 resort tax by the hotel and was told they the booking agent AGODA is not able to pay this upfront. So basically despite my numerous calls and email contact to AGODA, they lied to me about the resort tax on the phone and in writing. Stay away from this company they tell lies and just want the booking fee and when they got it they don’t care. I wouldn’t book a taxi with them. Bellagio …… sorry for your name on the title, please bring this to the attention of AGODA.

We stayed at the Bellagio Resort & Casino for one night before beginning our family RV trip through the Southwest, and it was a great way to kick off the vacation. The Bellagio is simply a classic Las Vegas resort. The location on the Strip is excellent, making it easy to walk around and experience Vegas without needing to go far. We especially enjoyed the pool complex. The pools and surrounding grounds are beautiful and provide a surprisingly relaxing escape from the energy of the Strip. Even with only one night at the resort, we made sure to spend some time there. And of course, there are the Bellagio Fountains. No matter how many times you’ve seen them, they’re still a treat. Watching the fountains with the Bellagio as the backdrop is one of those experiences that just feels like Las Vegas. Our stay was short, but everything about the resort—from the pools and location to the atmosphere and fountains—made it a memorable start to our trip. A beautiful resort in one of the best locations on the Strip. We would happily stay at the Bellagio again.

Staff has no clue what hospitality is. Average and overpriced- the entire stay. The room was nice, but that’s it. Casino floor staff and servers seemed very unhappy.

So,I've been away for 36 years. In that time ,I'd seen both Oceans Eleven movies ( Sinatra &Clooney).I'd promised myself, when I finally make it home, I'd do the work and save up,to stand looking at the fountain, as the later actors had done.I finally achieved this only to be snubbed by the staff on the gaming floor, when we'd asked four different serving staff for water in the 109 degree heat. It wasn't so much about suffering from the heat and thirst we endured, but the condescending demeanor we received from every server we'd asked. We finally had to leave the casino,missing the fountain show, to buy water from a casino shop across the street, killing what I had hoped to be a landmark event to experience. Bad form,Bellagio.I expected better of you.