Bellagio

Room is clean and it appears new.

If your expectation is cleanliness of rooms and hospitality, do not stay here. I am Marriott Titanium and my experience with the Bellagio was a total failure of the most basic expectations of hospitality. I arrived late at night, around 11pm local time which was 2am in my departure city. A tired traveler ready to put his head down. Check in was professional and smooth, there was an inebriated male guest antagonizing other males who were within women in the line and security responded right away. At check in, I was told Marriott Titanium members should use a different line…there is no signage indicating this in a way that is visible to those entering the hotel from the main entrance, this kind of stuff does not matter to me, so if it’s important to you, just know you have to walk beyond the check in counter to see the lone pedestal with the sign. The primary reason for my rating is that I was sent to a room that wasn’t cleaned. I thought it was just poor housekeeping and I was really tired. The bed smelled like a flowery shampoo and I thought maybe they scented the pillows given how powerful the scent was in the lobby. I was tired and needed sleep. In the morning, in proper light, there was dark hair throughout the bed, food crumbs and stains. I was in fact sent to a room that had not been cleaned. I waiting on hold with housekeeping for 15 minutes and no one would answer. When I heard activity in the hall; I found a housekeeper and asking I could have the entire bed stripped. She openly admitted to me she did not clean the room. I was polite and thanked her for being willing to strip the bed, and proceeded to the front desk to let their operations people know. If I was tasked with the stewardship of running a hotel and this occurred, i would want to know. I did not ask for consideration, however they did offer to have me change rooms, but I didn’t want the burden. I just wanted a clean room for which I paid, After returning and seeing the furniture arrangement changed and the towel and amenities arrangement in the bathroom had materially changed, I realized that it was not just the bed that hadn’t been changed, but the entire room was not cleaned or sanitized. This is the most basic and reasonable expectation between a guest and hotel. It is the primary exchange of value and I was not provided that. The employee knowingly and falsely marked a room as sanitized. There was no oversight or accountability to prevent this. It’s totally unacceptable. To compound this issue, when I went to workout, afterwords I went to the coffee shop across the hall right as they opened to get a juice, water and coffee to take back to the room. I’m in running shorts and a shirt, working out from 5am to approximately 6am and arriving just before they opened on Tuesday morning. I’m the second in line with a rapidly forming line, I place my order and she refuses to process it unless I show her my ID. A cashier asked me to present highly personal information, my birthday; home address and drivers license to buy a coffee. The answer would have been “no” even if I had it on me. A totally inappropriate request. I’m a 41 year old man, wearing appropriate workout gear, clearly a patron of the hotel utilizing the amenities early in the morning. My only words were could I have a black coffee in addition to me placing a juice and water onto the counter. I cannot imagine what she perceived, only that for some reason I was discriminated against. I am not unkempt in appearance, hygiene or professionalism in my demeanor or interactions. Later, it occurred to me that maybe it was a security precaution to prevent room charges…however I now firmly believe it was discrimination from a female employee applied towards a male guest due to whatever personal history or political or racial influences dominated her professional responsibilities to a patron. I spent $700 at your steak house with only my last name and room number. I spent $300 at your Cypress private pool with only my last name and room number. It is entirely unacceptable for a retail coffee shop cashier to make a scene of a hotel patron, and demand presentation of protected personal information. I am there to spend money with you, my expectation is dignity and respect.

Large rooms and bathrooms, the view from my room was exceptional overlooking the entire garden pool Tge garden safari was exceptional and I enjoyed every minute of it, loved the pool and the fountains and I will definitely be back, highly recommended!!

Jenny Luna at the Bellagio pool was absolutely exceptional. If you’re someone who values a great pool experience, you’ll understand why she stood out. She was attentive, incredibly quick, and always seemed to anticipate what we needed. Her service was even better than cabana service we’ve received at Bellagio and other resorts. She genuinely cared about making our pool day enjoyable and made us feel like a priority, even during a busy shift. She was friendly, professional, and consistently attentive from the moment we arrived. If you’re visiting the Bellagio pool, hopefully Jenny Luna will be your server. You’ll be in excellent hands, and she absolutely deserves to be recognized for her outstanding service.

Most comfortable mattress I have slept on and love the bathrobes in the room