Bellagio

Paid for a 5 star hotel and received only an average service.

I used to be platinum MGM rewards for many years and exclusively stayed at the Bellagio. I left after noticing things were declining about 2 years ago and now stay at the Wynn. Our friends wanted to stay at the Bellagio so we agreed. It is even worse than it was 2 years ago. No running water in our room at check in. They moved us to a room on the 4th floor with a view of the roof. The key didn't work so I had to go to the front desk AGAIN to finally get access. The hallways are hot and humid and dirty. Despite the fact the redecorated, nothing is fixed. The curtains didn't work. The bathroom has cracked and peeling paint. The lights didn't even work. There is also no daily housekeeping so you have to call daily and request items. No self park was available so we were forced to valet or park at Ceasars. (They actually told me this.) Valet took forever to take my car. Bellman took forever to bring us our bags because he was the ONLY ONE WORKING. We ate at many restaurants and all were just okay. The pool restaurant Como had the most disgusting chicken we had ever had and two small skewers of chicken was $34 and it was rubber chicken. Dealers are unfriendly. Most main areas are dirty or in need of fresh paint. For the price, skip Bellagio and stay at the Wynn or Encore. MGM is doomed.

Great food, staff, very clean great pools great location

We booked through a travel advisor at a fantastic price and were very, very happy. I prefer staying in the Spa Tower, and we received a nice Strip view. The pool area is beautiful, and the location is ideal if you want to stay in the middle of the Strip. The rooms feel luxurious, and the only things I can complain about are the somewhat weak water pressure, the spotty Wi-Fi and the fact that room service cannot be ordered online. I want to give a special shout-out to Gianpaul at the front desk, who was truly amazing and provided the best service recovery I have ever experienced anywhere in the world. At the right price, Bellagio is a bargain, and I cannot recommend it highly enough.

Had a lovely stay here with my husband in July. A lovely lady Jaz checked us in and when we told her we were celebrating a birthday and our wedding anniversary she went above and beyond for us. She secured us into a high floor room, gave us two teddies to take home to our children and a $300 voucher to use in any restaurant at the hotel. The room was lovely and spacious, it had everything we needed. My only negative would be the water pressure which wasn’t great. Plus the mini fridge which had extortionate prices but there is a shelf for your own things so we just left everything else well alone. We had a nice experience in the casino, pool area and bars. It’s not a cheap venue but everything was very up together and clean. Can’t fault anything else, I’d 100% recommend to others.