Bellagio

We have stayed here quite a few times over the past 25 years and we always enjoyed it, despite the size. However on this stay we noticed a distinct decline in customer service and how customers are treated. Even if you valet you have to pay at a machine every time you take your car. Check in was bad. I booked via my Bonvoy APP but that doesn’t allow to check in on line. You need the MGM APP to do that and for non US citizens/residents it’s a pain. A young lady, Valentina, said should could help but all she did was insult me and threatened to put me at the end of the line. It was 4.15pm so when I pointed out that check-in was 3pm, she replied ‘we start accepting check-in from 3pm. She added that the suite wasn’t ready and she had no idea when it would be so I should go away and come back when I got a text. I asked again what was the point of a 3pm check-in when at (now) 4.30pm I was still waiting. She said my constant arguing was going to get me in trouble. I called a manager and she disappeared. I was given compensation as a ‘valued’ customer and at 5.15pm I had our suite but my day was ruined. Wonderful suite, as always, but during our time at the Bellagio it’s clear that they try to cram more and more into less time. You hardly have time to enjoy your appetiser and the entrée is there. Once we sent them back because this isn’t ‘fast food’! They do nothing to improve air quality with better ventilation and cigar/cigarette smoke is pervasive. We were saddened by the direction business is going with the feeling that ROI is by far the priority and that the customer should just be happy to be allowed to pay

My Husband and I went to the Bellagio for Our 44th wedding anniversary! It was a wonderful visit ! Food, Atmosphere was Beautiful , The Pools were gorgeous !

This hotel is just not what it used to be. The rooms are faded, and the service isn't the TQM I expect from you.

BWhat a stunning view! The service was top-notch, and the rooms were absolutely gorgeous. And don't even get me started on how cozy the beds were!

A six-hour wait for our room, a ruined birthday surprise, and a disappointing dinner at Prime Steakhouse made what should have been a special celebration an extremely disappointing experience.