Bellagio

We stayed in Bellagio second time and have nothing to say except, excellent job. Keep it top notch like you did. We love staying at Bellagio and hoping one day we can hit a big jackpot so we can come back there again and try all the fancy restaurants 😉

Check in and check out was horrible! Two hours to check in. Then one of the two i booked did not have a fountain view despite my booking it.

Debated between a 2-3 star. Ultimately I chose 2 because for the price you pay you expect a lot more. I have been A past guest of the Bellagio many times. Last year, I brought my husband for his first Vegas experience and insisted on the Bellagio. He FELL IN LOVE. Everything was so amazing that he chose here to book for my 40th birthday. Except this time it was such a disaster that I doubt we will ever stay again :( we arrived in Vegas and at the hotel early at 2 pm. Check in was supposed to be at 3, which we totally understood.. except we waited and waited. Our room took FOREVER - that we had to lose money on dinner reservations bc there was not enough time and e had to push them back. 2+ hours later we were in a SMOKING room- to which I’m still asthmatically recovering from- and we booked non smoking. Apparently according to my husband they also bungled champagne service that my husband had set up, and the champagne and dessert went to waste bc it had been sitting there all night while we were gone since it wasn’t there when it was supposed to be. I was heartbroken to see my husband so frustrated and upset bc he took so much time meticulously planning every detail to surprise me and he thinks it went to poop. I know it was a busy weekend- but it very much seems the hotels priority is now volume of people over quality - and now their service is severely lacking. We are bummed and although I’d like to give it another shot, I don’t think my husband never will. It’s sad that this place costs SO MUCH hundreds of dollars per night- thousands per trip- plus hotel fees to severely lack what made it special in the first place. On a positive note(s): the room view was absolutely stunning. And concierge did end up comping the bungled champagne + a 250 food and bev comp- but my husband felt like that wasn’t enough for how much he planned and paid.

***READ BEFORE BOOKING*** I planned this trip months in advance for my wife’s 40th birthday party. 3 months ago I ordered flowers, champagne, and balloons to be setup in the room to surprise my wife. We arrived 30 mins early to check in, and had to wait in the lobby with our luggage for 2 and a half hours until our room was ready. We weren’t offered a chair, a water, a voucher to gamble, nothing. It was bs excuse after excuse. We missed our dinner reservation that took us months to get, and even after we got the room, the champagne wasn’t ready. My only compensation was a $250 food and beverage credit that I had to ask for. Oh and to make it better they put us in a smoking room, so my wife who’s allergic to cigarette smoke, was miserable and sneezing the entire time. For the amount of money it costs to stay at this place, and the reputation of the bellagio, we expected so much better. We will never stay in this hotel again. The staff is disorganized and lacking the customer service that one if accustomed to when staying at a property of this level. We were severely disappointed because we’ve stayed her before and it was amazing. Now it’s become a zoo who’s only motive is profit and the cycle in and out as many people as possible.

The best hotel to get your things missing. People go there to steal other people's bags in the casino. Worst hotel, security ignored me and was told to let lost and found deal with it. Kept talking to employees about my property and all said the same, "people come here to steal bags all the time". I lost over $5000 in property. This hotel is the best place for thieves.. its a free for all. Go stay anywhere else.. it will be safer! This place is becoming ghetto fabulous!! They do not care what happens or wanted to check the cameras. The cameras are there so you dont cheat them! Its ok to take anything you see!! What a joke this place turned into!! Stay away!!