Bellagio

Positives: Wow - what a hotel and for your money you get a lot of room! Clean modern rooms and the pools were a great size so you never struggled for a bed! Negative: Quite expensive for food in the hotel, obviously. Always on the go, but that is to be expected in this hotel!

After numerous stays at Bellagio dating back to its opening year, this most recent visit made the property’s decline in upkeep and service difficult to ignore. It use to be such an opulent gem of places to stay. It was unique, sophisticated and offering the best of the best. Now it’s become a sad shadow of what it once was. Guest-room furnishings look dated, with noticeable dings and scratches. Carpets throughout the hotel appear worn and outdated, and linen quality has fallen off compared with earlier visits. Water pressure in the room wasn’t good, and on two mornings it took a long time to get hot water. Housekeeping was inconsistent. The room was cleaned beautifully the first two days; on the third, not much more than the bed being made and towels replaced. Check-in was understaffed. Elevator attendants were often absent, and when they were present they did not consistently check room keys. We had a young man follow us into an elevator and he asked us to hit a floor number. We explained we were unable to because of how the elevator worked with the room key. He laughed and said he would just ride it back down and figure it out. The casino was much more smokier than in past years even though it seemed less crowded. Ashtrays were not emptied promptly, and trash and used drink glasses were left sitting throughout. Many guests sat at machines scrolling on their phones rather than playing; one man, who was playing, had his bare feet up and resting on a machine. The lobby bar has long been a favorite of ours. On this visit the cabinets behind the bar showed heavy wear—dings and chips that need replacement or refinishing—and the mirrors were dirty with water spots. Food was served on dishes that were heavily chipped/damaged. Staff, overall, wasn’t friendly —no eye contact, or a simple hello while walking by. We also toured the Wynn, Fontainebleau, and several other properties. Bellagio is no longer setting the pace for Las Vegas’s other upscale hotels as it once was. It’s not even keeping the pace and it’s fallen so far behind I doubt it will catch up. Unfortunately, as much as we have loved the Bellagio in the past, we will probably look elsewhere for our next stay.

Excellent facility and services. Great customer service by all staff members. Overall a great experience.

Bellagio once offered an elegant, sophisticated and distinctly adult Las Vegas experience. Much of that character is disappearing. Meetings with casino hosts once took place in a comfortable sitting room; now the hosts work out of little closets. They have also become increasingly unhelpful, while the gaming floor is being filled with worse games for players. Triple-zero roulette raises the casino's house advantage to approximately 150 percent of that found in double-zero roulette. Crapless craps is even worse: on the basic Pass Line bet, the house advantage is approximately 380 percent of that in traditional craps. These are not cosmetic changes; both substantially worsen the game for the player. Dining has also been cheapened. The loss of Picasso and Le Cirque eliminated two restaurants that helped define Bellagio as a first-class resort. The rooms increasingly lack a coherent style, with 1930s-looking sconces and ottomans clashing with contemporary furnishings. The Conservatory has become increasingly cartoonish, while a boat paddling around the lake feels more kitschy than sophisticated. The pattern is unmistakable: less elegance, less distinctive dining, worse gambling and more gimmicks. Bellagio needs to remember what made people want to stay there in the first place. If you are looking for the sophisticated experience Bellagio once offered, look to the resor

I can focus on the positives , bakery was amazing, pool and staff was amazing as always.