Bellagio

My first time staying at the Bellagio and I must say I will stay again. Location is right central strip, surrounded by lots of stores, food options, and easy access to the Deuce.

When you pay $450/night for 3 nights for a basic room you at leat expect comfort. My bed was a little old, so I sank when I laid down. And smelly water came out of the sink when brushing my teeth. That is something you expect when you book a $50/night hotel, not when you think Bellagio. Good stay overall, I guess I had bigger expectations.

Appalling level of service. I booked two rooms; I received the first at 6:00 PM and the second at 8:00 PM. On the second day, they "forgot" to clean the room, and there was no "Do Not Disturb" sign on the door that would have prevented the cleaning. Ordering a pot of tea to the room in the morning meant a 50-minute wait. The hotel restaurants were full, with no space available for breakfast or dinner. The hotel is packed to capacity; there is no personal attention despite the high price, and wait times are extremely long. In short, we won't be coming back here. It is important to note that I have no complaints about the hotel staff, who are genuinely trying to get the chaos under control.

Rosemary the desk agent could not have been any more professional and friendly. She worked extra hard to get us an extraordinary room. She put a fabulous start on a wonderful trip.

I had a $250 credit to use. I was only there 18 hours. I called Customer Service to confirm I could use the credit on in room snacks. They confirmed. I purchased four items totaling $76. I came nowhere close to using the full 250. Bellagio charged me the full $76 with no credit applied. After I emailed billing, they also did not fix it. Not a huge amount of money and not worth any more headaches but does show that Bellagio Customer Service failed.