Bellagio

Bellagio is undoubtedly an iconic property with beautiful facilities and an excellent location. Unfortunately, our arrival experience was far below the standard I would expect from a hotel of this caliber. At check-in, we were assisted by an employee named NORI. We were kept waiting for more than 20 minutes while being told that the system was down. What made the situation frustrating was that all of the surrounding check-in counters appeared to be operating normally and were processing guests without delays. When I politely asked to speak with a manager, NORI's attitude became noticeably dismissive and unprofessional. She then called her supervisor, MACEE. Instead of listening to our concerns and attempting to resolve the situation, he immediately took a defensive stance and appeared more interested in protecting his employee than understanding the guest experience. The interaction felt disrespectful, and at one point he even threatened to call security, despite the fact that I was simply expressing concerns about the service we had received. Fortunately, after moving to another counter, we were assisted by ROSE MARIE. She was professional, courteous, and efficient. She completed our check-in in less than two minutes and demonstrated the level of customer service I would expect from a luxury resort like Bellagio. I want to recognize ROSE MARIE for turning an unpleasant situation into a positive one. However, the behavior and attitude displayed by NORI and manager MACEE left a lasting negative impression. For a property with Bellagio's reputation, guest concerns should be handled with far more professionalism, respect, and courtesy.

I love that soooo mush lovly time

Stayed at the Bellagio for a 4 night stay over the Memorial Day weekend. The good and the bad. The good: Beautiful hotel and excellent service at the breakfast restaurants (specifically Como) The bad: Went over the Memorial Day weekend and it was very crowded with wall to wall people. The lounge chairs by the pools are incredibly uncomfortable as they have no cushions. But, you can always reserve a lounge chair that has a cushion for a measly $125.00 per chair. Limited number of umbrellas and no attendants that walk the pool areas to help with any setup. When cashing casino winnings (hehe), the automatic machines do not dispense change. Certainly a mechanism for the hotel to get additional revenue if you consider the sheer number of people who likely use these machines over the year. Breakfast for two will cost you over $80 per person (including tip). Did enjoy the food, but the price is ridiculous, although I assume this is Las Vegas prices. The check-in person at the front desk promised us $20 off daily breakfast. When we checked out, the person at the front desk recanted and said that we did not qualify for the discount. Chose not to escalate the issue, but the hotel lost a forever customer that goes to Las Vegas every year. In summary, albeit the hotel is beautiful, the negatives far out shine the positives and we so much prefer the Venetian hotel (Palazzo building).

Wonderful stay at the Bellagio! We enjoyed a three night stay in a beautiful suite and the accommodations were fantastic! I also want to thank Virgie (the hotel gift shop) - I was making a mad dash to catch a ride to the airport and had lost the lock for my suitcase. She helped me find exactly what I needed and had me checked out in plenty of time to catch my ride. Thank you for great service!

Our check-in experience was absolutely horrific our suite was not ready at 3 o’clock check-in time. Of course we were told check-in starts at three but that’s not when the room is going to be readybut we were told it would be expedited. We came back 2 1/2 hours later and the room still wasn’t ready at which point we werepromised $550 in food credits and a comp first night to make up for our troubles. A suite then became available. The room was beautiful. The bed was comfortable. The toilets were amazing but when I come when it came to checkout time, they didn’t have any note of the comp or food credits that we were promised and I quote they said they were not inclined to honor that arrangement. I said I would dispute that I had a discussion with upper management.we spent hours negotiating with them at check-in and check out and at this point I would never go back to this hotel, regardless of how nice the room was the service is not customer focused, absolutely horrific. it added much unneeded stress to what was supposed to be a fun vacation avoid it all costs.