Bellagio

Normally we stay at Caesars property. First time staying at MGM properties and I have to say, Bellagio is really nice. The self check in kiosk is located on the table. You feed the machine with a blank card and it spits your room key card! When you enter the elevator, there’s a line, you’ll need to tap your room card to trigger the elevator then tap again once you’re in the elevator to press your floor button. The rooms were quite large. Wide entry way, huge bathroom with double sink and the shower was so long. The negative would be the sensor fridge. I would rather have an empty mini fridge to store items than to have the fridge full of unusable items. Vegas gets so hot and all you have is an ice bin. Also lack of outlets. The clock on the dresser has a type c and usb plug. However, we found hidden wall outlets on the side of the bed behind the wall accents and around the room. The curtains/drapes are with a touch of a button and all electric. The safe is inside the closet. The closet is deep with motion sensor. The air quality is clean in this casino, lots to do and the conservatory is a must see every season.

Choose the Bellagio for my son’s birthday weekend and could not have been more disappointed! The customer service fell below minimum standards! I wouldn’t recommend anyone staying at the Bellagio! If you decide to book at the Bellagio bring your own towel and be prepared to clean your own room at check in! Don’t expect staff to meet your needs or requests!

My host Alba has was awesome and Fatima from Giardini has was amazing- she made my birthday week by being so kind, welcoming and generous with the gift certificate! I appreciate you guys. Service is top tier :)

Bellagio is undoubtedly an iconic property with beautiful facilities and an excellent location. Unfortunately, our arrival experience was far below the standard I would expect from a hotel of this caliber. At check-in, we were assisted by an employee named NORI. We were kept waiting for more than 20 minutes while being told that the system was down. What made the situation frustrating was that all of the surrounding check-in counters appeared to be operating normally and were processing guests without delays. When I politely asked to speak with a manager, NORI's attitude became noticeably dismissive and unprofessional. She then called her supervisor, MACEE. Instead of listening to our concerns and attempting to resolve the situation, he immediately took a defensive stance and appeared more interested in protecting his employee than understanding the guest experience. The interaction felt disrespectful, and at one point he even threatened to call security, despite the fact that I was simply expressing concerns about the service we had received. Fortunately, after moving to another counter, we were assisted by ROSE MARIE. She was professional, courteous, and efficient. She completed our check-in in less than two minutes and demonstrated the level of customer service I would expect from a luxury resort like Bellagio. I want to recognize ROSE MARIE for turning an unpleasant situation into a positive one. However, the behavior and attitude displayed by NORI and manager MACEE left a lasting negative impression. For a property with Bellagio's reputation, guest concerns should be handled with far more professionalism, respect, and courtesy.

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