Bellagio

The location of the Bellagio is fantastic. Typical casino, noisy, Smoky. This review is specific to the hotel. As a Marriott Bonvoy Platinum member, I would expect exceptional service and high quality rooms. Not the case. The first morning we were there we heard a gurgling from the bathroom followed by a strong sewage smell. We called down and had maintenance come up. We waited about 3 hours for them to arrive. When maintenance arrived, he told us this is a known problem with the hotel and the lower floors are much worse than the higher floors. We asked to switch rooms immediately. They were able to accommodate us on a slightly higher floor that smelled better, and generously offered $150 in reparations to be applied to food and beverage in the hotel. As an aside, part of our rate included a $75/night credit for food and beverage and we opted to receive $20 in food and beverage in lieu of points. When we went to check out, there was no indication that the $75/night or the $150 additional was applied. The receptionist was very reluctant to show us the where the money was removed. She could show us no evidence that the $75 was removed other than to say that it was taken off the bill and that the price that we showed was with the credit(not very transparent and no way to verify that the money was deducted). The $150 credit was not credited and she later credited us. However, she then stated that we owed more money and that the amount we owed was more than we would have owed even with the credits. We eventually convinced her that what she was doing was inappropriate, that the original room sewage issue was a known problem and that she should honor the lower price as it was their mistake. The lesson here is that you need to save every receipt and verify any deductions at checkout. Also, the sewage issue is known by all of the staff and has been an issue “since it was built”. I’m not saying the receptionist is dishonest, but clearly there is room for corruption on the part of the hotel. We later found out that our friends on a higher floor had an even worse sewage issue. Disgusting hotel, and dishonest practices, or if not dishonest, not transparent enough to allow you to verify their integrity. We won’t be staying here again.

From room accommodations to world renowned entertainment to exquisite dining in the finest restaurants, the Bellagio experience is the most satisfying and breathtaking in Las Vegas.

It was a great place to stay all the way around

Huge hotel with first class service and was located right in the middle of all the entertainment. Rooms were clean. Very busy hotel area

Excellent accommodations and courteous and efficient staff