Bellagio

nice stay, beautiful place, fantastic experience and fabulous food

Our trip at bellagio was wonderful. Everyone in resort were very helpful starting at hotel lobby to sales in gift shops To harvest restaurant to Buffet helpers. I want to say thank you to Monica in guest services for finding and explaining the $200 credit that I did not see on bill. The show was breathtaking and magical Great seats and performance to all cast members. We stayed at bellagio because of the O’ show and we are very happy to be treated with such kindness from all of the staff Thank you for giving us a great 4 days

I loved the bellagio BUT giving a 4 because there is smoke everywhere!! Wish they had designated smoking areas. My room was fabulous, Carbone riviera, O was excellent and access to shops is great however I couldn’t walk through the resort without smelling smoke. Waking up and walking for coffee I am greeted with smoke - ugh! For an upscale resort, it’s expected that they should have clean air areas or better it filtering system or no smoking in common areas.

The total experience was beyond expectations, even for Las Vegas!! From serving us a glass of wine while waiting to register, to our housekeeper asking us what else she could do for us...everyone met you with a smile and a heartfelt greeting! They truly understand what hospitality means and they practice it in everything they do!

We used the MGM Rewards app to check into our room and, unbeknownst to us, were assigned a smoking room on the 19th floor. We did not request a smoking room, were never asked if we wanted one, and there was no warning in the app that we were being assigned one. There also did not appear to be any place in the app to select a non-smoking preference. By the time we realized it was a smoking room, we had already brought all of our luggage up, unpacked, showered, and settled in. We initially thought the odor was something else, and it was the HEPA air purifier running in the room that finally made us realize what was going on. To MGM’s credit, they moved us to another room and the rest of our stay was fine. What was frustrating was being repeatedly asked whether we had checked the app, almost as though we had done something wrong. We had. The problem was that the app never clearly told us we were being assigned a smoking room. This really seems like a flaw in the digital check-in process. A guest should never be assigned a smoking room unless they specifically request one or, at the very least, are clearly warned and asked to accept it before completing check-in. Very disappointing way to start an otherwise good stay.