Crazy Bad Experience! Got bumped from Horseshoe, having reserved well in advance with Diamond Status. After a 12 hour drive from Texas with a 3 year old in tow, having unloaded at Valet, I was told my room "request" (which is total BS, it's a reservation, NOT a request) was unavailable. Packed back up the car & toddler - now crying - drove over to the Cromwell. VALET - CLOSED, BELL DESK - CLOSED.... They would not accommodate our 3 night reservation at Cromwell & just move us there, but that turned out to be for the BEST. After LUGGING all our bags up, self-parking at a fee, & pushing a crying baby through a Casino I would NEVER take a child into, we finally got into the room. ahhhh...the room!!! Dropped a cup on the floor, rolled under the bed...nudged the bed over to get it easier and saw about 2 years worth of dust, garbage, & a joint. Good thing the baby was asleep & didn't wake up and grab that before I saw it. Housekeeping brought extra towels and helped me clean it up, but it still smelled funky in the room. My baby coughed throughout the night and then vomited on my in the morning - having not been sick at all. SERIOUSLY disgusting room - yes, I have pics and video. Will NEVER book at HORSESHOE or CROMWELL & may just move over to MGM in light of this experience. Caesars clearly wanted to make more $$$ on my reservation for the first night and saw fit to bump me out. Also, was charged $62 for who knows what and I have to go deal with that tomorrow. I was told I could put my meds in the fridge, but maybe a soda moved and charged my CC...or maybe they think all the dirty towels was my fault and charged me...NOPE, your fault CW. :/ Even when I spoke to the Diamond desk they offered no compensation and no resolution. If I make a reservation CAESARS ENTERTAINMENT, honor it!!

We Love to see Angelina at the Interlude in The Cromwell every time we visit! She is fabulous at her job and super friendly! We go to Cromwell just to see her to visit and play poker at the bar :). Don’t underestimate quality employees, she IS the reason we stop in, and after many years consider her a friend ❤️

The vibe and location of this place are the two highest redeeming qualities amidst several awful ones. I honestly really liked a few certain aspects of this place, but so many bad things overall just really outweighed the good in the end. I would consider coming back again under different circumstances. I will start with my pluses: The romantic noir theme is really fantastic, the decor is really beautiful and I really loved my room, plus the view of the bellagio’s fountain was an epic bonus. I loved the script on the carpeting and the romantic feel of the hotel itself. I wish the balcony was an actual balcony and not just for show. Location, is central to several of the biggest draws of the strip (fountain, high roller wheel, Eiffel Tower etc) so the walks to these places are not bad at all, and it’s very easy to go sightseeing. This was a bonus. The bad things: The room felt dingy despite being very cute, and I questioned whether the sheets had actually been changed which was a major ick for me. The rain shower head was very difficult to work and the toilet flusher was nearly non functional requiring several tries to get it to function. The WiFi never worked for me and even on the brightest function the room is impossibly dim all the time. The mini fridge was missing a bottle on the evening of my second day, (I don’t drink I have recovering alcoholics I live with) I brought it to their attention immediately and they charged me anyways but I believe the maid took it), the ice machine on our floor didn’t work, and while I was making trips to my room, a security guard was returning from a call for someone stuck in the elevators during which the person on the other end of the speaker call told her not to use the elevators for a while as they were working on a problem. The parking lot is self parking requiring you to take a filthy elevator to the floor level and then you walk through part of the casino to the hotel elevators, down another hall to your room. If you only have a few bags and Are staying only a night or two this wouldn’t be bad, I had tools and work equipment and was staying many days. It was not a great experience and the valet was sketchy and rude. The parking structure itself was filthy also, felt dangerous, and on Saturday when I parked there were many scantily clad people headed to a beach club within the hotel, I’m not a prude by any means but it would’ve been nice to be able to walk to my car and back without a contact high. Security was not present and did nothing about the parties pregaming in their vehicles throughout the entire lot. There are blackout curtains in the room but it didn’t stop the neon sign across the way from flashing through them all night long. Noise from the street was also still quite loud. When it was time to check out I asked about a valet and was very rudely told they didn’t start until much later in the morning, when I asked to use the cart for my things to make one trip instead of five, I was very rudely told they don’t offer that. When I asked if I could move my car closer into the empty valet spots (valet is closed on the weekend and it was 6 am) to make the trip half what it would be otherwise, I was extremely rudely told that I would be towed if I even thought about it. Any time I spoke with any of the front desk staff they were dismissive and rude/ cold. One woman in particular was just awful. Moving out of this hotel was miserable, took me four trips to the car and just about an hours worth of time, which would have been done in one trip and maybe twenty minutes if the lady hadn’t been a Royal B about all of it. 0/10 customer service for my entire stay. Overall if you’re coming with a romantic partner, have only a small rolling bag or two and are only staying for a couple days then this place I’m sure is wonderful. It is NOT child friendly, and I absolutely do not recommend it for any other circumstance than a couple day Romantic escape. I ended up moving to another hotel to finish my stay because of my trash experience here and it was worlds of difference.

Angelina at the Interlude made our stay at the Cromwell spectacular! She was incredibly helpful and delivered amazing service. She was the bright start to every day during our stay!

Large spacious rooms and bathroom. Hotel is not as big as some on the strip and for us this was great. From the hustle and bustle of some of them it was great to come back and relax and have some space. The hotel smell was fantastic with fragrances being pumped into the hall ways Some things for improvement would be the lighting in the rooms. Felt it was a little dark and some of the furniture did show some signs of wear. But really wasn’t a big deal. If we were staying longer (then 3 nights) we perhaps gone for somewhere with its own pool. However you do get access to the Caesars pool so not end of the world