Mandalay Bay Resort & Casino

I never take the time to write reviews unless the experience it top notch or the opposite. In this case, it is the latter. When we arrived and checked in, we left our vehicle at valet and went to the receptionist. Mind you, it was 2:30pm and our room was not available yet, despite the website saying check in is at 3pm. Which is fine. We were told we’d receive a text once our room was ready. Then, they proceeded to tell us that we’d be staying at the W, next door, and if we want to move our vehicle, we can take it there ourselves. The receptionist also told us we can leave our luggage at bell hop right next to them, and that the would take out luggage to our room once we have that available. We did just that. Instead of moving our car, we decided to take a walk since it had been a long trip. Hours passed and no text message. We finally called the hotel (which I’ll tell you is an undertaking in itself to get a hold of someone) and they mentioned our room was ready and a text had been sent. No text was received. When we finally got to the room, at the W (which is where they switched us to from my original Mandalay Bay reservation), I called bell hop. The W bell hop had never received my items from the Mandalay bell hop and i would have to wait 30 minutes until my items arrived. The entire check in process was a nightmare and the most complex process I’ve experienced. The room itself was basic. Two of the phones in the room - one didn’t work at all; and the other you could barely hear out of, and when you used speaker, it just made a bunch of noise. The hotels alright, but the service needs some vast improvement. I personally would have stayed elsewhere, but I heard this was really one of the only ones that were kid friendly. So choices were limited.

Great stay! The room was spacious and the staff was helpful! Thank you to Michael who helped us and even upgraded our room! The wave pool was a blast for my nieces and we had a wonderful time exploring. Would definitely stay here again!

Great Location on the strip. Huge hotel with so much inside including a large aquarium

It’s a great hotel ! Service is really good rooms very roomy Im a scent person I did not like the body wash luckily because I’m a smell person I bring my own . Do not smell the towels they did not have a good smell but definitely not a deal breaker . Beds are good. Room was nice and clean . The pool is really nice we were there for kids spring break so was busy . FYI we do not have kids. We couldn’t get into hot tub wayyyyyy too many little kids. Unfortunately the adult pool was not open . I think all in all I would stay there again like everywhere in the strip there prices for anything are double the price than Freemont .

Review of Mandalay Bay & W Las Vegas I have been staying at Mandalay Bay for years, and now the W Las Vegas, and after what happened this trip I felt compelled to write a review because the staff showed a level of honesty and professionalism that truly impressed me. I was playing video poker at one of the bars and got distracted because people kept coming up to take pictures with my parrot Bella (she’s become somewhat of a regular around the property). In the middle of all the excitement I accidentally left $1,000 in the machine and walked away. A bartender noticed it, cashed out the ticket, and made sure it got to the high-limit room so it could be returned to me. Later that evening, it happened again when I got distracted talking to people and taking pictures with Bella. Once again, staff members noticed and came to find me to return the ticket. Over the course of the night multiple bartenders and security staff tracked me down and returned the money I had left behind. They absolutely did not have to do that. With thousands of people coming through a casino every day, it would have been very easy for someone to ignore it. Instead, they chose honesty and integrity and made sure it got back to me. Later in the evening two security officers even walked me back to my room just to make sure I got there safely after a long night. They were professional, kind, and clearly looking out for me as a guest. I travel often and stay in many hotels and casinos, but I have never experienced this level of honesty and care anywhere else. The bartenders and security team at Mandalay Bay and the W Las Vegas truly went above and beyond, and I am incredibly grateful for the way they looked out for me. This experience is exactly why I keep coming back here year after year. Thank you to the amazing staff who showed such integrity and kindness. It meant more than you know. — Kathleen