Mandalay Bay Resort & Casino

Review of Mandalay Bay & W Las Vegas I have been staying at Mandalay Bay for years, and now the W Las Vegas, and after what happened this trip I felt compelled to write a review because the staff showed a level of honesty and professionalism that truly impressed me. I was playing video poker at one of the bars and got distracted because people kept coming up to take pictures with my parrot Bella (she’s become somewhat of a regular around the property). In the middle of all the excitement I accidentally left $1,000 in the machine and walked away. A bartender noticed it, cashed out the ticket, and made sure it got to the high-limit room so it could be returned to me. Later that evening, it happened again when I got distracted talking to people and taking pictures with Bella. Once again, staff members noticed and came to find me to return the ticket. Over the course of the night multiple bartenders and security staff tracked me down and returned the money I had left behind. They absolutely did not have to do that. With thousands of people coming through a casino every day, it would have been very easy for someone to ignore it. Instead, they chose honesty and integrity and made sure it got back to me. Later in the evening two security officers even walked me back to my room just to make sure I got there safely after a long night. They were professional, kind, and clearly looking out for me as a guest. I travel often and stay in many hotels and casinos, but I have never experienced this level of honesty and care anywhere else. The bartenders and security team at Mandalay Bay and the W Las Vegas truly went above and beyond, and I am incredibly grateful for the way they looked out for me. This experience is exactly why I keep coming back here year after year. Thank you to the amazing staff who showed such integrity and kindness. It meant more than you know. — Kathleen

Large hotel with everything under one roof. Further down the strip from all the main action. The property is a bit out dated but on an overall not bad. Rooms are big. This is an expensive hotel if you are budget minded. For the price of the room ( this is not a cheap motel ) I didn’t expect to be nickel and dimed for everything from water and coffee in the room ( monitored by sensors ) $16 for a coffee .. don’t make a mistake and touch any of the items .. it’s automatically added to your bill . $50 charge to use the refrigerator in the room for personal items! Everything very very overpriced ! The pool and beach area very beautiful. The season begins 3/14 so it wasn’t open during my visit. On an overall, the property offers lots to do casino, bar and entertainment. Just be prepared to be price gouged.

Mandalay Bay was exactly as we expected - big, bright, stylish & well appointed casiono. Rooms were very big either overlooking the airport & pools or the Las Vegas Strip. So many different food & dining choices from simple like Subway to expensive like 5 star restaurants. 15min walk to Allegiant Stadium, 15min walk to Excalibur & Luxor (or take the free monorail). Check-in was simple. Staff all polite. Really enjoyed our stay.

I did not get my connecting room reservation in the wellness suites and things went down hill from there. I did the pre check in so i could just use the self directed kiosk to get my two connecting room keys and found out that they had only checked me into one of the connecting rooms. How do you miss that when checking someone in? it's all in the reservation. I had issues with check in, valet, housekeeping, room was not clean and we only asked them to clean the rooms one day out of the 7 we were there and they did not clean the floors or change the sheets on the bed. There was an odor in the room and I left smelling like that odor. Just seems like they don't think they all have to collectively pay attention to the details at this hotel. i don't think I would choose to stay there again.

Mandalay Bay Resort and Casino, Las Vegas Mandalay Bay is exactly what you expect from a big Strip resort — flashy, expansive, and dripping in Vegas energy. The rooms are genuinely large and well-appointed, the beds comfortable, and all the amenities you'd want are present and accounted for. The casino floor delivers that classic over-the-top spectacle that Las Vegas does better than anywhere in the world. The Catch: Everything comes at a price — and that price is steep. Then steeper again. A drink, a snack, parking, a resort fee, a bottle of water — it all adds up at a pace that would make your eyes water. This isn't unique to Mandalay Bay, but even by Strip standards it's noticeable. You'll need to budget generously just to exist here comfortably. If you're splashing out for a big Vegas experience and cost isn't a concern, Mandalay Bay delivers the goods. But if you're watching your spend, the inflated pricing on virtually everything can take the shine off an otherwise impressive property. Great resort — just go in with your eyes open and your wallet well padded.