Mandalay Bay Resort & Casino

Mandalay does not hire temp staff when a convention is going on with 30,000 people for 1 week. Rooms not available until 5-6pm & luggage not brought to room until 3 hrs after you get your room at 5pm. Several restaurants don’t open until 5pm. No reservations not likely to be seated. Food court has long lines & over priced. Hamburger & fries cost $26. Take a Taxi they are honest on rate. Uber over charge. Ex: Taxi to airport $22.50 & Uber/Lift $40.00.

Only positive attribute of my stay was the indoor access to their convention center.

The checkin lines were an hour wait. I noticed the same during my departure. Only 3-4 people working. All the other areas like the bell desk, resteraunt, food court had the sam number of people working. No one picks up the phone when calling from the room. I used the online QR code for the concierge to contact housekeeping for the lightbulb being out in the bathroom, which is a water closet. I then had to stand on the registration line again for hour to just speak with someone to request that the lightbulb be changed.. They said that they would escalate the request and three hours later the lightbulb was changed. A total of 12 hours of darkness in the water closet bathroom. One would think a convention hotel would have staff. They were short staffed in the entire Mandalay Bay hotel and convention area where the food court is. They consistently had three maybe four people working at any section at any time of the day.

Hotel room was great. However they lacked enough staff to handle the number of guests so wait periods for bell assistance was over 2 hours.

Our stay was extremely disappointing. The room was not clean upon arrival. Greasy hand prints all over the windows. A old empty water bottle under the night stand. There were crumbs on the floor and even inside the sofa bed on the sheets, making it obvious that the room had not been properly cleaned before we checked in. To make matters worse, the air conditioner did not work, which made the room very uncomfortable. We requested to have someone come check it out and nobody ever did. We also requested assistance from the bell desk to bring out our luggage at check out, but it took over an hour for someone to bring our luggage to our car. Overall, the lack of cleanliness, the broken air conditioning, and the poor customer service made for a frustrating experience. I expected much better and hope the hotel takes these issues seriously so future guests don’t have the same experience. The only positive thing I can say about this hotel was our experience at the pool!