Mandalay Bay Resort & Casino

Mandalay Bay = AMAZING!! We will stay there again and again!!

We recently worked with Karen Ly, the Manager of Events & Catering at Mandalay Bay, to host a coffee bar at our exhibit booth for the International Franchise Association Annual Convention. She was very helpful in explaining the options to us and getting everything set up, and the onsite staff were punctual for the day of setup. At the end of the shift we booked the coffee bar for, there were two glaring problems: There was a line of people still waiting for coffee that the onsite baristas decided not to serve because our allotted time was up. No communication was made to cut off the line at any point. If you walk into a café 5–10 minutes before closing, they still serve you. The only time they won't is if supplies have run out. This leads into our second problem: Mandalay Bay requires renting a coffee bar package with a minimum of 250 cups. Our rental was for 2 hours, and only around 70 cups had been served, so the remaining line at our coffee bar was left with no coffee even though there were still ample supplies. It is also a MASSIVE pricing problem to be charged for 250 cups of coffee when they know that many cannot be served in that time frame. The whole setup cost us more than $5,000. Given Las Vegas conference prices, we were willing to invest in having something special at our booth. We were naïve to think their catering team wouldn't quote us something they couldn't actually deliver. We wanted to leave this review for other event planners or sponsors of future events at Mandalay Bay — you might be better off not booking catering for your booth. We set out to resolve the issues with our contact, and she said she had limited availability. She then failed to respond to my multiple voicemails asking to debrief on our experience with the rental coffee bar.

10/10 experience with the Front desk and maintenance! We had AC issues in our room and they came the very next morning to help. Moreno H. Came to our room and was very polite, kind and extremely helpful! He was able to fix the issue quickly and we immediately felt the ac working again. I want to again say he was very kind to my family and kids while working on the issue. We appreciate Moreno H and made our hotel experience a great one!

Upon arrival, the whole experience started going downhill. The parking ramp escalators and elevators were out of service. Mandalay even charges their hotel guests for parking. Checking in at 3pm found the lobby looking like a flop house; long lines and people just laying on the floor with kids throwing beach balls all over the place. The desk clerk was not very helpful, told me my room wasn’t ready and that I’d receive a text when it was; this turned out to not be true as I found out after waiting for several hours. After being heavily solicited for a tip at the bell stand, we waited a few hours for our text that was supposed to let us that our room was ready. Finally I called and I found out that it was ready. After waiting another 20 minutes for our bags and being solicited again for tips from the bell stand we finally got to our room. Upon entering, the room was clean except for a single used Kleenex on the floor (gross). Finally, on the way out, the hotel key card didn’t work on the parking ramp meter so I got to pay another $20 just to leave. This was on top of the $40 our hotel clerk already charged me for parking.

Nice rooms, nice hotel. Issue with bathroom privacy, no shade at the pool (bit issue), and costs were inflated times 4. Kids enjoyed pools but I struggled to read or relax in direct sun all day. Too tired to enjoy evenings.