Mandalay Bay Resort & Casino

Some members of the staff in the VIP lounge appeared indifferent to whether guests were enjoying their stay. Maintenance was prompt in repairing an electrical fixture that was broken upon our arrival; however, they were unable to fix the automatic shade that would not close completely in one of the bedrooms. Additionally, the windows were so dirty that they ruined the view, which was one of the main reasons for choosing the room.

We stayed here for 3 nights, 20th floor facing the pool areas. First night was fine, second night loud music from the pool Area continued till midnight, third night even louder music continued on past midnight. It was so loud you could hear the music easily on the 20th floor through the windows. The windows were even vibrating. I would not recommend anyone stay here if there are concerts scheduled at night for the pool area.

Step out of the Vegas heat and into the cool exotic world of Mandalay Bay. Feel the cool breath of an ocean beach air, see the underwater sea life around you, dive into the casino cove and search for hidden treasures,,, then rejuvinate in your personal bath vessel and melt away,,,

Check in was over 1.5 hours. After trying to check in with digital check in over 20 minutes the system kept giving error message. So, we stood in line for over 40 minutes to be told the room was not ready and the associate took another 15-20 minutes to find one ready room for us. Despite adding the parking for both days she did not programmed our key so while leaving the parking and re entering it took almost 10-15 minutes each time. We had to go on check in counter again to get the key programmed which the earlier person had forgotten- had to wait in line for 10-15 minutes again! There is a mini fridge in the room which you cannot use as it’s locked and just to use it you have to pay $25 plus taxes. I was advised to check out on counter by other people who were staying at Choice convention/ friends attending the same event as multiple fake charges were on their bill too! At check out- there were $28 plus taxes were added for water bottles which we did not use. As soon as I informed she immediately removed that charge so she was aware that this was fake! Once again the wait of over 45 minutes to check out. And everyone in the front was asking to remove fake charges from their final bill. I would not stay here again. I do not recommend this place. For paying over $700 you can stay at Venetian/ Caesar’s Palace.

Tanisha at the W at Mandalay Bay made our stay incredible. She was warm, professional, and went above and beyond to make sure everything was perfect. Exceptional service and such a positive attitude — truly one of the highlights of our trip to Las Vegas. Thank you, Tanisha!