Mandalay Bay Resort & Casino

Mandalay Bay should be ashamed of themselves for charging almost $400 a night considering the disgusting conditions of the hotel. The glass shower door was detaching from the ceiling and would sway each time you opened it. Housekeeping left our trash overflowing; there was literally a second bag of trash sitting next to the overflowing trash can. I attempted to address the cleanliness issues with the front desk manager but was treated like I was the problem and was overreacting. She refused to look at the pictures taken, instead continually shutting me down and flatly offered to exchange rooms or check out before walking away. I wish I could have checked out, as I explained to her the issue is clearly systematic but due to booking on hotels.com, I could not receive a refund for the $800 I spent for two nights-trust me, by this point, I was deeply contemplating it. I chose this particular hotel for the beach and aquarium to enjoy with my daughter and grandbabies, so after checking into the disgusting room, changing 2 toddlers, and a 4-year-old, and walking to the beach, we were informed it was closed for a sound check and all other pools were adult only. The aquarium was closed as well. When the beach was accessible the following morning, the little ones weren't able to enjoy the beach anyway, except one small corner. The rest was empty with lifeguards standing around. The last issue was asking for directions. Due to having a double stroller and not being able to use the escalators, we had to rely on assistance for directions to valet and other areas of the hotel. The first morning it took 45 minutes; after asking several employees and being directed to every corner of the hotel, we were FINALLY informed the elevator we needed was the elevator we were ORIGINALLY on - the one we were directed away from by security sitting next to it. The hotel finally did attempt to make up for the issues when I checked out by comping resort fees and other fees, BUT, they did not comp the entirety as they assured me they would. I ended up paying an extra $115 for that experience on top of the original $800. Travelers be ware, there are plenty of other options where you will not have to deal with all this AND be treated as if you are the issue.

For two years in a row, Maria who works in lobby support at Mandalay Bay made my experience excellent. She is compassionate and attentive at all guests, going above and beyond to address each concern. Most importantly, she is uncommonly patience and kind. She made an indelible impression the last year, and once again this year her support was most appreciated!

Back at the Mandalay Bay hotel, which seems to have lost its way a bit. The long hallways to the room had carpet which was uneven and bubbling in some areas. The room was dark with only a sliver vertical window looking out onto a rooftop. The towels were pretty worn, despite the bathroom attendants putting them in festive bow folds. The water took forever to get warm in temperature. The best new part was the remote checkin which allowed you to then print your own room key in the lobby, avoiding the horrible queue to check in and get one's key. That was a huge upgrade. Mandalay Bay Casino looked a little dead relative to prior stays in Las Vegas. I hope they still work to invest in this property and bring it back to its former shine.

Stayed at Mandalabay for one night as went to Santana concert. Arrived at 4:30 pm. Had dinner at Noodles which was fabulous and then off to concert. It was the best experience. Definitely will do this again.

Unfortunately, my stay was extremely disappointing. During my visit, sewage came up through the shower, and the smell in the room was horrible. It was not only unpleasant, but also made the room feel unsanitary and uncomfortable. After reporting the issue, I was given a new room, but I had to call downstairs myself to get the information. No one came to assist me with moving my belongings, and no one followed up afterward to make sure the new room was okay or that the situation had been resolved. The hotel did provide a food credit, which I appreciated, but after dealing with a sewage issue and the smell, eating at the hotel was honestly the last thing I wanted to do. The bigger issue was the lack of care and follow-up after something that serious happened. I understand that issues can happen, but the way it was handled made the experience feel even worse. I expected more support, communication, and concern from the hotel staff.