Mandalay Bay Resort & Casino

Came to Vegas with my 7-year old for a Spring Break trip. We stayed at the Mandalay for the first few nights, before we headed to the Grand Canyon. The hotel is beautiful and we quite enjoyed it. We had a room with 2 queen beds on floor 53. The room was HUGE, my 7-year old was especially impressed with the size of the bathroom - we had a nice full sized tub and a separate shower. The room had a view of the pool complex, and my kiddo enjoyed pointing out all the different pools & hot-tubs she could see. Overall the room was very comfortable and quiet. No noise complaints, we slept well. Even the mini bar, which I had been worried about reading reviews, wasn't an issue. I was worried with a kiddo we would for sure end up with charges for touching something - but we left the fridge alone and the 'on top' portion was smaller than people had made it sound. Easy enough to avoid, at least with just two of us in the room. We had no charges for it (and the staff at the front desk was able to confirm that at check-out, so no surprises). I will say having no fridge on vacation is kind of a bummer. And as others have complained, at 4pm on a Tuesday we still waited a good 40 mins at check in. The line to check-in moves slooooow, and they dont ever seem to fully staff the front desk. But those are my biggest complaints. Anytime we needed to be pointed in the right direction to find something, there was someone around to ask who worked there. Elevators always seemed to be open and running quickly. The pool complex was really nice - my kiddo loved playing in the sand, the wave pool, and especially the lazy river. We had read the hotel sells tubes at an insane price for the lazy river, so we brought our own ordered from Amazon. The air station was easy to use (located in front of the towels right next to the lazy river). The hot tubs got WAY too crowded, but the rest of the pools never felt too crowded. And there are several to choose from so I think even if one had, it would be easy to find somewhere else to hang out. I will say - I found the lazy river to be VERY cold in April, but my kiddo (and all the other kids in there) didn't seem to notice or mind lol. This was my first trip to Vegas, and it sounds like most hotels are similar - but I loved how easy it was to wander from our hotel into an adjacent/adjoining hotel to check out what they had to offer. We also quite enjoyed the "The Shoppes" area - got breakfast and some cute souvenirs there. Saw complaints that the rooms don't have water - we were given 4 small bottles at check in to take up with us, so I feel like that makes up for it. Also had no issues watching tv (I saw someone reporting there wasn't tv...) Overall I would def stay here again & we found it quite kid friendly (we didn't even make it to the aquarium!)

A rip off. Worst stay out of all hotels across our travels. No coffee in the room. Well, strictly speaking it’s available in the mini bar but it’s $18 for one (!). Also, as soon as you move an item you get charged for it as mini bar is sensor based. We had things fall out if mini fridge when you open - all of which were charged. Reception sorted it, but a but annoying given we didn’t take anything. No tv, unless you want to rent a movie (back to the 90s?). Lots of cafes but all overpriced and must queue. Facilities are nice, but again - given the volume of people there is not enough cleaning during the day with pools/beach looking a bit dirty as the day goes on. Oh, and bring your own floatie as no hotel ones provided for the lazy river. Pools quite cold. Massive queues at check in… All in all quite disappointing given it was a premium price so you’d expect premium service. However it felt like they were trying to catch you out every single step. Recommend you stay elsewhere because at least you’d be able to enjoy a properly heated pool. We fooled ourselves thinking the beach is worth it. But it’s just sand full of guest rubbish and cold water. Staff are doing their best, but management should be ashamed.

Watched MJ one at Mandalay Bay. Sadly had 2 guests being very disrespectful. Management quickly intervened and offered us 2 drinks vouchers. We didn’t complain but the level of service exceeded our expectations.

For the price Mandalay Bay is a great place to stay. Pool is completely overcrowded. Line for check in was no joke 200 people deep and the line for elevator took 30 min at least.

Do not go for the pool, we just left and it was a zoo, extreme chaos at the pool. People were arguing over chairs and others just put towels anywhere on the floor and laid there because theres not space. The lazy river was packed, so not fun and relaxing. The wave pool was so cold my kids stayed for 5 minutes at which time the lifeguard kept telling us to come in deeper or get out. The small hot tub ( sign says max of 15) had 40 kids in there! So not hygienic. We left the pool area within 20 minutes. I give 0 stars for the pool but 5 stars for the W room