Mandalay Bay Resort & Casino

Room was okay. Comfortable beds. Plenty of space. Nothing exceptional. Somewhat noisy and lacking in luxury (towels were threadbare, no robe, no extra amenities in the bathroom, in room water and coffee all charged at extortionate rates via the mini bar. Room service unusable unless you can wait 60+ minutes for the “express” menu. The pool area is great and I would say the only decent reason to stay here. Food and refreshment options are lacking, especially in the afternoon lull. Staff are very big on pushing being tipped and while friendly service is slow. Whole stay we felt very nickel and dimed. Casino is fine but you wouldn’t know it from any other strip casino, especially not another MGM one. WiFi is under resourced. Very slow connections. Digital key and app annoying and unreliable, not designed with user experience as the priority. Had billing issues. Still not resolved. There are far too many decent hotels in Vegas to waste your time and on this one unless the pool is your main focus (and you can always pay for day entry).

I wandered into MB Life style store and Yordanos was the cashier who helped me. She was very sweet and friendly to my needs. I purchased a LV bag even though I am not a fan of LV. While I was there she helped a number of customers with a unique style. She is an excellent customer service representative and an asset to the store. Because of her I will return yearly. This girl is going places. Don't ever let her go. I wish only good things for her future.

Very expensive. Ice medicine didn't work had to go down 3 floor to get ice for 4 days.Room was dirty i had to call up house keeping i had to wait 45 to a hour to get ahold of someone at front desk fare off strip had to take taxi every time to go to strip

Super clean and relax, friendly staff. My family enjoy the trip and will come back more

upon arrival we parked in Garage. onlu one elevator was working one gentleman said the other elevator had been down for 3 days! It was over 90 degrees and a half hour wait. we stood in line and at 4:00 we got a room key but nothing available for an hour I know this is typical , but when we went back to get our key the key machine was not working properly and I asked 2 attendands to help. They both said they were busy and would be back- never happened. And they wonder why people aren’t coming to Vegas!