Mandalay Bay Resort & Casino

This place is soo impersonal. Its huge, most of the interactions you will have are with a computer as opposed to a staff person. The staff people you do meet seem crabby and not happy to work there. The pool is too crowded. No matter how great a pool is built, if you cant swim because there's too many people.....If I spend a lot I dont like feeling mistreated.

Clean and quiet room with a great view. Very expensive water and mini bar in the room

It is ridiculous. They charge you for instant coffee in room. Walls super thin and terribly noisy

Well there was blood all over my sheets and when I talked to the front desk, I was met with disdain and absolutely no sympathy. Gross.

The service in this place is the worst. We chose the hotel thinking it would be more fun for the kids than the places we usually stay on the other end of the strip, but that was a huge mistake. I tried calling guest services and concierge with questions and it said there was a 20 min wait time. You can’t go to the front desk to ask b/c it’s over a 20 min wait time. I sat on the phone for room service for 15 min b/c the online ordering doesn’t allow you to get a half and half pizza and the kids don’t like the same things. When they finally answered the phone got disconnected or she just hung up b4 I could say anything and they didn’t call me back. We went to the pool on a sunny afternoon when it was almost 80 degrees. It felt really warm outside but the water in the wave pool, regular pools, and lazy river is so cold my son made it 5 minutes b4 demanding I take him to the hot tub b/c he was freezing and my daughters made it ten minutes. A lifeguard warned me we wouldn’t be able to get into the hot tub b/c all the freezing kids were in there and he was right. I can see it being hard to heat a wave pool that big, but even the smaller pools were really cold. The kids did the lazy river once b/c that was too cold. And if you want to float the river it’s $50 for a regular sized intertube. And $30 for the little ones. No rentals. Why would I pay $150 for 3 kids when it’s too cold to stay in there? Also, the location stinks for most things and our view was mediocre. Thankfully we went to great shows elsewhere so the kids had a good time. I’ve stayed at The Wynn, Venetian, and Bellagio and had great experiences. The rooms may be a little pricier but Mandalay overcharges for everything and nothing is included so doesn’t even feel like we saved anything. We will never stay here again.