Mandalay Bay Resort & Casino

Back at the Mandalay Bay hotel, which seems to have lost its way a bit. The long hallways to the room had carpet which was uneven and bubbling in some areas. The room was dark with only a sliver vertical window looking out onto a rooftop. The towels were pretty worn, despite the bathroom attendants putting them in festive bow folds. The water took forever to get warm in temperature. The best new part was the remote checkin which allowed you to then print your own room key in the lobby, avoiding the horrible queue to check in and get one's key. That was a huge upgrade. Mandalay Bay Casino looked a little dead relative to prior stays in Las Vegas. I hope they still work to invest in this property and bring it back to its former shine.

Stayed at Mandalabay for one night as went to Santana concert. Arrived at 4:30 pm. Had dinner at Noodles which was fabulous and then off to concert. It was the best experience. Definitely will do this again.

Unfortunately, my stay was extremely disappointing. During my visit, sewage came up through the shower, and the smell in the room was horrible. It was not only unpleasant, but also made the room feel unsanitary and uncomfortable. After reporting the issue, I was given a new room, but I had to call downstairs myself to get the information. No one came to assist me with moving my belongings, and no one followed up afterward to make sure the new room was okay or that the situation had been resolved. The hotel did provide a food credit, which I appreciated, but after dealing with a sewage issue and the smell, eating at the hotel was honestly the last thing I wanted to do. The bigger issue was the lack of care and follow-up after something that serious happened. I understand that issues can happen, but the way it was handled made the experience feel even worse. I expected more support, communication, and concern from the hotel staff.

Loud pool music filling room late after 9pm and later. Too cheap to even provide as couple of free bottles of water upon entering room. Beds too soft. Housekeeping failed to clean our room even though we mentioned to a housekeeper in hallway that we were leaving shortly (he responded "I'm not assigned to your room." One nice thing was the Lazy River.

Some members of the staff in the VIP lounge appeared indifferent to whether guests were enjoying their stay. Maintenance was prompt in repairing an electrical fixture that was broken upon our arrival; however, they were unable to fix the automatic shade that would not close completely in one of the bedrooms. Additionally, the windows were so dirty that they ruined the view, which was one of the main reasons for choosing the room.