Mandalay Bay Resort & Casino

For the price Mandalay Bay is a great place to stay. Pool is completely overcrowded. Line for check in was no joke 200 people deep and the line for elevator took 30 min at least.

Do not go for the pool, we just left and it was a zoo, extreme chaos at the pool. People were arguing over chairs and others just put towels anywhere on the floor and laid there because theres not space. The lazy river was packed, so not fun and relaxing. The wave pool was so cold my kids stayed for 5 minutes at which time the lifeguard kept telling us to come in deeper or get out. The small hot tub ( sign says max of 15) had 40 kids in there! So not hygienic. We left the pool area within 20 minutes. I give 0 stars for the pool but 5 stars for the W room

The check in experience? Horrible. If you want to skip the hours and hours long line to check in you will need to download and install an app for digital key (none of your confirmation emails will tell you this nor anyone on the reservations help line). Once you figure out the app don't try to share the key with other members of your party, because everyone at the hotel (except you) knows it doesn't work. Instead head down and wait in an equally long line to create your own room keys for your party. If you want to sepak with a human being at this hotel you will spend hours on hold. You will likely never see one without waiting in a long line or waiting on hold because they have replaced them with ridiciulous self-serve "technology" Don't bother calling the main reservations line for help because they are not familiar with how the app works, and even they can't reach the hotel front desk. WARNING do not try to put anything in the mini fridge or use it at all for yourself. They packed it full of $16 sodas and beers with no room for leftovers or healthy snacks - instead if you move anything in the fridge it will show up on your bill AND THEY WILL NOT FULLY REFUND YOU. They made $120 of erroneous charges on my bill, and after speaking with two concierge/front desk reps (after an hour hold each) they promised they would look into it and issue a refund. Nope. Stay away.

I paid $6800 for two nights in the Orchid Suite. Looks great on paper, video reviews of the three bedroom suite are amazing. The reality is different. We paid for and were charged for early check in. Not only were we not able to check in early, we weren't able to check in on time. My family and I sat on the hotel floor for thirty minutes while they scrambled to get the suite ready. Once in the suite, we noticed there were no dressers or anywhere to unpack, so the suite cases stayed on the floors so we could access our stuff. There were two platters with ice buckets and wine glasses. No other drinkware, plates, silverware, etc. Two fridges, one microwave, nothing to make food or drinks. Some of the lights didn't work and the ones that did were dim. Lighting was terrible. The TVs were so slow and unresponsive my kids opted out of watching TV. Some of the drapes and shades didn't work. The AC in my sons room was constantly blowing cold, so we had to turn it off. There was no ice machine on the 61st floor. We were told that was because we were in a luxury suite and the butler service handles ice. Strangest thing, we never saw a butler. No one come to introduce themselves. Trying to order ice with guest services, we were left on hold for 20 minutes, then transferred to room service, where we were able to order ice and waited another 30 minutes for the ice to come in paper buckets and the ice was already melting. Tried to call the concierge, again left on hold so long I hung up and went downstairs to ask for help. Ordered room service on Sunday morning. Waited 30 minutes on hold, then ordered pancakes for my son and iced tea for me. An hour later my sons food arrived and I got a bottle of store bought iced tea. What luxury hotel doesn't make fresh iced tea? Last day, time to check out. Requested a bell hop at 10:45, he arrived at 10:35. Luckily I was ready. Checked out and went about my morning. When we were ready to leave, I took my bell desk ticket and valet ticket to the pick up area, scanned them, and waited another hour for my car and luggage to be brought out. I have received better service and better in room amenities at a Springhill Suites.

My stays are always top-tier at Mandalay Bay Resort and Casino. Clean, fun, and full of entertainment for both adults and the entire family. Hands down, my number one hotel and casino every time!