Mandalay Bay Resort & Casino
Las Vegas, Nevada
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About the Hotel
Mandalay Bay is a unique destination resort set on 120 lush acres of Las Vegas Blvd. with an 11-acre pool paradise featuring real sand and a wave pool. Created by the MGM Resorts International Design Group, each of the designs for the rooms and suites feature vibrant colors and bold statement pieces, exuding a confident and inviting atmosphere. Bask in ultimate aquatic relaxation at the unforgettable Mandalay Bay Beach. Touch the wildlife at Shark Reef Aquarium. See extraordinary entertainment at the Mandalay Bay Events Center. Taste the tantalizing at some of The Strip's finest restaurants including RIVEA and SKYFALL LOUNGE by internationally celebrated Chef Alain Ducasse just steps away at adjacent resort DELANO LAS VEGAS. And spend endless nights admiring stunning views of The Strip from our rooftop lounges..
Location
Mandalay Bay Resort & Casino
3950 Las Vegas Boulevard South
Las Vegas, Nevada
89119
Nearest Airport: LAS
Amenities & Services
- Concierge
- Fitness Center
- Bar/Lounge
- Hot Tub
Reviews for Mandalay Bay Resort & Casino
A++ Customer Service
Great staff - the customer service is just amazing, great rooms, VIP is outstanding, just feel at home here!
Amy F
Disappointing
4 day stay that was disapointing. I realize it is a HUGE hotel but it was a herculean task to speak to anyone about problems with the room or questions on bill. They rely too much on computer-driven chats and VRU automated assistance. Make it EASIER to speak with a human. Some metrics...20 minute hold queues to get past a VRU and get a person when calling from the room phone. Room phones whose batteries die after 20 minutes on hold. Mis-information or complete lack of concern from staff in the lobby when asked questions directly. Staff (some wonderful exceptions) generally do NOT htink customer first as they walk thru the lobby. These conditions result in even normal small issues that would take a quick call and engineer to fix (LOUD squeaky bathroom hinges that wake the room during the night should you move the door) being ignored by guests who do not want to spend 20 minutes getting to a person to report them. Have stayed at MGM and other locations, and doubt I would return to Mandalay.
JonathanP4227 - New York
Nothing but issues here. Save your money and stay elsewhere.
Nothing but issues here. Save your money and stay elsewhere.
Colton D
Everything about the hotel is a wonderful experience. Clean and accommodating.
Great location; clean; large and inviting rooms and bathrooms; manageable noise level
John G - Belvedere, California
Did not feel welcome. Would not recommend.
Guess I'm the idiot for expecting a minifridge and coffee included in a $300/night stay. $14 for coffee. $35/day for a minifridge. Breakfast not included. No early check in. I usually stay at cheaper hotels and these are things usually offered for free, in my experience. This might be the norm for vegas but it does not make me feel welcome. Expect noise as there is basically no noise reduction from the doors. The room was comfortable so you might like it if you don't mind getting squeezed at every opportunity and paying double regular prices. The staff was really nice (though limited in what they can do for you), so they have that going at least. I was here for a conference (the hotel is half a mile from the conference center), will do my best to never stay at this hotel again. Would not recommend.
superchordate
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