Mandalay Bay Resort & Casino

My recent stay at Mandalay Bay was one of the most disappointing hotel experiences I have had in many years of visiting Las Vegas. Before the trip, an MGM online host told me that four tickets to “O” would be comped. At will call, however, I was charged approximately $1,100. I was directed to resolve the matter with my the Mandalay Bay “host”, His demeanor was threatening, bizarre, and inflammatory. He refused to honor the comp and wanted me to pay $1100 for the pre-comped tickets. He escalated the conversation to the point that security was called and I, my wife and guests wer threatened with removal from the property. I later learned that a security notation had apparently been placed on my account. This whole experience was very frustrating – a customer service issue was converted into a security issue by a host who could not find a comp an dwanted me to pay $1100 instead. There were also serious billing problems. A $350 marketing resort credit was used for eligible restaurant charges, and Mandalay Bay later confirmed in writing that those charges had been settled. Nevertheless, a $350 charge subsequently appeared on my American Express account after checkout. I have repeatedly asked MGM to review what happened. Although I received an apology from the online host and a promotional credit, the underlying issues have never been satisfactorily explained or resolved. Mandalay Bay is an impressive property, and I had enjoyed staying there previously. Unfortunately, based on this experience and MGM's handling of my complaints, I strongly recommend one of the many other Las Vegas properties – Caesars and the northern strip casinos. They treat visitors like valued guests.

We love Mandalay Bay, the staff, cleanliness, and pools!!

The room I was given was dark and depressing. The toilet was stained with feces and urine. I called to ask for someone to come clean it, but no one ever came so I had to leave in disgust.

Much needed quick getaway. The service was exceptional.

If you are going with kids its okay. Pool was extremely crowded. The hotel allows families that are not hotel guests to use the pool for a $20 fee. Rooms are nice but the A.C. never lowered the room below 72 degrees. Drinks at the bar are expensive but pretty much everywhere. The room fridge is stocked up but $10 for a can of soda, $18 for a large water and $20 for a bag of nuts is nuts!!!