Mandalay Bay Resort & Casino

For a structure built in 1999, and 27 years later, it is a very pleasant and welcoming environment, especially the style of the rooms. However, it could be clearer regarding the options for purchasing items, particularly beverages. Arriving at the hotel thirsty and having to pay $16 for the first cold bottle of water feels excessive. Other than that, everything is fine; this is my second time staying here, and I really like how close it is to the airport. It is a very peaceful place, thank you.

Avoid the tailgate pool, over priced and terrible service!

Clean, friendly, and easy to grt to any sporting event! The tram is nice too for the exploring parts of the trip!

This hotel was one of the more expensive hotels on the strip, given its location. However, my family chose to stay here for the use of the pool, lazy river complex. The lazy river was the dirtiest lazy river I had ever been in not to mention overly crowded. The wave pool would send a wave every five minutes and the lifeguards made everyone stand in between two lines. It was the most ridiculous wave pool we had ever been in. We arrived at the hotel at 8 AM the morning of check-in. While we didn’t expect to be checked in at that time. We did expect to be checked in between 1 and 2 PM. Never did we expect to be checked in after four when check-in time is 3 PM being platinum Marriott members. Customer service was horrible. Even at the bell Desk you use the self kiosk to check in and out your bags and tag them all yourself and then add them on to the luggage rack. The bell attendant literally scanned my receipt and had the audacity to demand a tip after we did all the work and lifting of our bags onto the carts. Once we finally got our hotel room, it was dirty. The bathroom had hair all over it. The shower had not been cleaned. The tub had not been cleaned. The next two nights we stayed at the Venetian for half the price much better location and absolutely fantastic rooms. I would stay anywhere BUT Mandalay Bay, you can only go up from here in your hotel choice.

Bad experience. Not to happy this time.