Mandalay Bay Resort & Casino

I have typically stayed at Mandalay Bay because I enjoy the pool areas, the location, spacious rooms and comfortable beds. I have stayed at other strip hotels but always come back to this one for those reasons. Having said that, I believe my most recent stay will be my last one unfortunately. Why I will not be back: 1. The check in experience has become so impersonal. While I appreciate the convenience of having contactless check-in, it doesn't offer any personal touch and proves to be quite taxing when you actually need to speak to a human. You cannot get anyone at the front desk on the phone and the line is insanely long no matter what time of day. I sat on the phone for 30 minutes waiting for front desk to pick up and they never did so I went downstairs and waited in line forever for an issue that was of the hotel's making. 2. EVERYTHING in the hotel is offensively expensive, from the mini bar items, resort fee, ALL FOOD ($10.00 for a cold brew, be so for real), a bottle of water in the downstairs market that would be $0.79 at the grocery store was $6.99 for small bottle. I felt like even the most basic of cheaper meals was always $30 and for poor quality food. Nothing I ate was even remotely worth the price. Every single restaurant is astronomical for mid-food. Every time I put down my card it felt like I was being robbed. Not to mention the $11.99 ATM Fee as well?!?!?! 3. The casino area is uninspired and boring. They have a million versions of the same old games and the payout is atrociously bad. You might as well throw money into the landfill. In addition, the layout is confusing and easy to get lost even with signage. 4. The pool is my favorite part but the area lacks polite staff, shade, had crazy expensive food and cheap inner tubes for the lazy river are $30. I literally burned the bottom of my feet on the sand at the pool area. A very small and unattractive cabana costs at least $350 to start. Also the wave pool is roped off halfway for some reason so there is less room to swim. The lazy river is elbow to elbow as well. Also, it's only open 9am - 6pm!!! At least keep it open till 9pm so people can swim without getting burned to a crisp. 5. The Room. The room I was assigned to was so far down the hall it took forever to get to. I was pleased with the size of the room and the view but I was in the center of two rooms with screaming children that wouldn't stop being disruptive at any time of day. Forget about calling downstairs to complain about the kids banging on the walls and door cause no one will answer the phone and they have 5 staff for a line of 40+ guests in line. I think I have outgrown this property as this is a place for people who are naive to the hustle and offensively high prices. The chaos and frenzy of the kids running around the pool areas make it impossible to enjoy oneself as parents aren't watching their children. If I ever come back to Vegas again (I'm really that sick of it), I will stay at a boutique hotel or way way off strip. But seriously with all of the great casino resorts in my State and neighboring states providing a way better experience, better prices, excellent amenities, concerts, activities, better reward programs, better food, etc, Las Vegas is really not needed as a travel destination anymore , for myself anyway. After this trip, I felt scammed out of a good time because everything was so disgustingly overpriced to a point it feels criminal in a way. Gone are the days where I looked forward to my visits here. Not again at least until something changes which it won't, the palpable greed is too strong. This is a place that has lost its way a long time ago. There used to be affordable good food, bargains, fun... Now it's just a template for corporate greed and unoriginality. When it costs less to vacation in Hawaii than Las Vegas, or fly internationally, we know there is a problem. Farewell Mandalay Bay, I will NEVER spend a single dime in your ridiculous resort ever again

What a rip off. 14 dollars to make coffee in the room. 35 dollars a day for fridge if you want it. The cost is just not reasonable at all. Front desk is short staffed. Feel free to gamble and enjoy the pools be prepared for more charges to use any pool other than main pool. Do not stay there unless you want to spend your kids college fund. We will never go back

Had to change rooms three times to find a clean one. And then our third room was not technically clean, but we decided to just avoid that part of the carpet because it was bordering on ridiculous. No credits were given and the front desk staff was boarding from one person that was rude to the other one who was tolerant, but they give side eye when we asked that our bags be moved to our third room. I feel embarrassed that I even suggested coming to this hotel. We haven’t been in a while, but it used to be our favorite place to go. I’m sure there are still some gems. The cleaning stuff in the halls was very friendly and nice. The girls at the spa were exceptionally kind. But I’ve had better experience experiences in lesser places for less money and less effort. Just see an idea. The first room had greasy cup rings and greasy fingerprints on the bedside table between the beds. They did not want to move us, but I didn’t feel like the room was cleaned so I did request that they move us. The second room had trash on the floor, including party cups and wrappers. The third room was missing some of the basic amenities, not the end of the world. But had stiff carpet and the shape of a puddle next to the bed as if they had not cleaned it properly after. At that point because it was our third room and it was now going on 2 PM and we were only there for one day. We decided we would just avoid that side of the bed. I’m pretty even killed, but this was bordering on ridiculous.

Had phone stolen from lazy river but got it back at least. Staff was amazing at helping but wasted from 3:30pm-8pm our last day saturday august 29th 2026 so most likely won’t be back again now

Poor customer service, infrastructure needs routine maintenance, pool area is hot and will roast your feet because it's all cemented which is a poor choice in a area that's known to get profoundly hot. Location is too far south of strip to see everything that's worth seeing