Mandalay Bay Resort & Casino

This hotel should be renamed garbage Bay since our stay was garbage. The check-in process was fine but our room was terrible. The housekeepers on the 27th floor are the laziest, sloppiest, dirtiest, worst in the whole world. When we checked into our room 27-219 on Thursday Aug 6th everything looked fine. But, when my youngest son was getting something from the floor, there was like a rectangular Brown mark or skid mark on our box springs for our bed. We called housekeeping up and they took forever! Then at 7:00pm housekeeping told us that they do not have a lot of people that were still on the clock, but on Friday, they would pull out the bed and change the box spring. Friday came and went, housekeeping did come in and make up the room but those lazy pieces of garbage did nothing. The job of housekeeping is to maintain the room and the cleanliness but they did not do anything about it! So Friday evening, we got switched into room 29215 and it was really gross too. The bathroom sinks had green stuff growing out of the faucets. This hotel is so lazy, they can't even get cover things for the faucet so you don't see like the green rings around where the faucet is. But, they didn't and our shower faucet turn on knob was partially out of the wall. I cannot believe the status of both our rooms for our stay. Absolutely disgusting and unforgivable! I did email the hotel manager or whoever Janel, and she gave me 350 resort credits. I did not expect it and I did not ask for it but she gave them to me which was fine. Then, on saturday, when we went down to the pool, I got an umbrella with my resort credits. The umbrella was fine and so were the chairs, but $300 for one umbrella and two chairs, ridiculous! Then, the hotel charged me for the umbrella, even though I repeatedly said to use my resort credits. This hotel should be sued for saying that they have a wave pool because it's not a wave pool. At this hotel, you get one wave every 2 minutes or 3 minutes and it is terrible. It should be called half a wave pool because they don't have a lot of waves at once only intermittently and it's ridiculous and not worth the money. Getting the umbrella was a really good idea because this hotel is very very money hungry. There are regular beach chairs out but they are so far from the beach and the wave pool and most are in the sun. I believe this is done purposefully just so people have to get umbrellas because it was way too hot to be right under the sun for the day. The wave pool was supposed to open at 9:00 on Saturday but, guess what, the hotel did not have enough lifeguards at 9:00, so everyone had to wait until almost 11:00 to get into the wave pool. How can a hotel not have enough lifeguards especially for a Saturday? Another massive fail! The wave pool is fine but if you do not buy yourself a raft before coming, the hotel expects you to pay 30 or 40 bucks to buy one to use for the lazy river. Again, another money hungry cheap way to make people pay more for dirty rooms and terrible terrible housekeeping services!! Also, for a hotel as big as this one, their room service menu was so small. This hotel cannot even have regular pizza they have to have pizza that's on like a piece of bread. If you want pizza made from a piece of bread then you can go home for that. My VIP check-in experience was great. Although, they were stingy when I wanted to use my resort credits to buy anything. Like this hotel needs any more money, probably does because I cannot hire competent housekeepers for the rooms. All in all this was my son's birthday and nothing in the hotel was a good experience. Do not stay here and do not waste your money. This hotel is garbage and don't go here! They also lie on Google and they say they are five stars but nothing is five stars about this place maybe two and a half but that's being generous.

Room was run down , couch was sagging . Bed was sagging. Desk was chipped and desk chair had a metal rod sticking out.

Who couldn’t be impressed with the Mandalay Bay hotel which once inside, is like a mini city with loads going on. It’s so big it took us about 15 minutes to find the actual lobby so we could check in. The check-in staff were helpful and friendly, even giving us complimentary parking however we had 2 rooms (same family, same surname and booked at the same time) but somehow ended up 8 floors from each other on different sides of the hotel. It then meant we could get to each other’s rooms as your key card only allows you access to your own floor!! The room itself was amazing and the view was spectacular however no free tea/coffee in the room and we were advised not to touch anything as we would end up paying for something. A spectacular hotel in an amazing place but a couple of little tweaks would have made all the difference. And yes, I know we could have asked for closer rooms but for a hotel told big and part of a massive chain, should I really have to?

Check in line over 2 hours in the middle of the night after extreme flight delays. Now I realize I have to do combat with mgm to make it right. Room only was nice. Won’t return.

I was disappointed with several aspects of my stay at Mandalay Bay. First, when I asked for an extra towel, a female employee responded in an annoyed manner and told me that we were only allowed one towel. I’m not sure if that is actually hotel policy, but the way the request was handled made me feel like I was inconveniencing the employee simply by asking. Second, valet charges were incorrectly added to my room even though I never used valet parking. When I went to the front desk at checkout to have the charges removed, there were only two employees assisting a very long line. I waited more than 30 minutes just to correct a charge that should never have been placed on my account in the first place. This was especially frustrating while trying to check out and leave the hotel. Lastly, the ice machine on my floor was not working. This meant I had to call and request ice whenever I needed it, which was very inconvenient. I understand that individual issues can happen during a hotel stay, but having several problems during the same visit negatively affected my overall experience. For a resort of Mandalay Bay’s reputation and price point, I expected better customer service, properly functioning amenities, and accurate billing. I hope management reviews these concerns and takes steps to improve the experience for future guests.