Mandalay Bay Resort & Casino

Very nice and clean rooms. Comfortable beds and great shower. Great view of the strip from the hotel. Lazy river & pools were awesome. Did self check in and check out which was easy.

Rooms are not great, pool is crowded and forget about asking for help from customer service.

No good Need better service at desk

While we appreciated the $300 resort credit provided during our stay, our overall experience fell far short of expectations—especially given that we chose Mandalay Bay to celebrate our 20th wedding anniversary, having been married at your resort 20 years ago, and were excited to show our visiting family how incredible Las Vegas hospitality can be. Our stay was marred by a series of significant service failures. Upon check-in, only two of our three reserved Strip-view rooms were ready. We were completely fine with waiting for the third room and were assured we would receive a text message as soon as it was prepared. That message never came. By 7:00 PM—four hours past standard check-in time—we returned to the lobby. The self-check-in kiosks failed to process our reservation, and when we asked an employee for help, he directed us back into the standard line, where we had already waited 90 minutes earlier that day. After making it clear that waiting another 90 minutes was unacceptable, the staff consulted with management, only to inform us that our paid Strip-view room was out of service due to maintenance. Because the property was fully booked, we were downgraded to a garden-view room. Exhausted from a long day of travel, we reluctantly accepted the room and the food and beverage credit, though it was deeply disappointing not to receive the accommodations we had selected and paid for. The frustration continued the following day at the pool. Six months in advance, I had specifically booked Cabana 40 online because of its ideal location near the lazy river and wave pool. Yet when we arrived, we were walked over to Cabana 33 and told that Cabana 40 had been given to another family who was staying longer than us. Even our printed check-in receipt clearly stated Cabana 40. To make matters worse, the manager told me I should have called ahead to confirm—an unreasonable demand for a fully paid, confirmed online reservation. I wanted to detail these specific issues in the hope that Mandalay Bay takes steps to improve its operations and guest communication. Between the excessive check-in delays, the unfulfilled room assignment, and the misplaced cabana reservation, we were thoroughly disappointed with our stay and will not be returning as customers.

Do not do the mobile upgrade you receive via email. We were charged for a strip view room, but our view was opposite side.