Mandalay Bay Resort & Casino

The room is beautiful and we have always loved the Mandalay, but due to the increase in families with small children that have inundated the hotel and the pool over the last few years, we won’t be returning anytime soon. If you were to offer a retreat or sanctuary wing where adults who enjoy a little serenity after the excitement of the Las Vegas strip can rely on some peaceful quiet away from families with noisy children, we would consider coming back. Also, your hallway carpets need attention - we tripped many times on sections with elevated wrinkles.

This hotel was nothing but trouble. It's like a Kafka-esque machine running that you have to navigate to be able to stay her or checkout. Long check-in lines. No one at the check-in desk but iPads. God forbid you find someone to talk to, they will point in the general direction. 20min wait to talk to someone even from the room phone. The fridge in a room is really a vending machine. You are not allowed to use it. You touch something, ghost charges will show up on folio, which is also nearly impossible to get. I checked out 2 days ago and I am still struggling to find an invoice. I am never staying here again.

We stayed on the 56th floor at Mandalay Bay, and overall it was extremely disappointing. The room felt outdated, with only the bathroom updated. There was no microwave or refrigerator, which made staying with kids very inconvenient. The counter and fridge had weight-sensitive items, many of which were dusty, and even the bottled water had heavy condensation, making it feel old and neglected. Parking is on the opposite side of check-in, forcing you to drag your luggage across the casino, which had a strong smoky smell and worn carpet—terrible for wheeled suitcases. The property is at the very beginning of the Strip, so you feel secluded and have to drive into the main Strip area for most tourist activities. On the plus side, once you pay the parking fee, you can park at other MGM properties like Bellagio for free. The internet constantly kicked us off every 30 minutes, requiring repeated sign-ins. We could not use self-check-in because of the “Chase Edit” promotions, which ended up doing very little: a room upgrade that was essentially nothing, no late checkout, a $100 property dining credit, and a welcome gift of a tiny bottle of water. To make matters worse, we did not receive a receipt after checkout. When we got home, we realized they overcharged us for four days of parking (or two valet) when we only stayed two days and self-parked. The hotel will not respond to emails, leaving us in the middle of a dispute. After this experience, it’s clear why Vegas is struggling—everything feels like nickel-and-diming, and you’re made to feel like you’re interfering when trying to get service. I would much rather stay at a normal hotel where you don’t have to reserve half your day just to park, check in, ride the elevator, and walk 20,000 steps to your room. Not sure why this is considered luxury or 4-star—definitely did not feel that way.

We were visiting Las Vegas for the Players Era basketball tournament. Some of the games were being held at the Michelob Ultra Center so we decided to stay at Mandalay Bay. We also heard about their great pools so we decided to stay there. We were unsure about the pools with the weather so we called ahead to make sure the pools were heated. We were told they were. The hotel itself is very nice and easy to get to. The rooms were spacious and the beds comfortable. We do not gamble much but the Casio floor was nicer than most of the hotels we walked through. The hotel is at the very end of the strip. This made the hotel and casino not as busy which was nice. The only issue is it’s a hike to get to many of the other casinos or you need transportation. There are people movers which help but you still have to walk a lot. The pools looked like they could have been amazing. The only issue is that the wave pool was closed for resurfacing. The lazy river was just closed. This was a bummer. They did have a small pool and hot tub open but with the huge resort these were packed. Also when we were there it was so loud due to the work they were doing on the other pools. We spoke to someone at the front desk about this and were told the pools are seasonal. We wish when we called we would have been told about this. Especially since three was a $50/day resort fee. There were so many options for restaurants and food. It was all expensive, as everything in Vegas is but the variety was nice. The hotel seemed understaffed. At check in and check out there were only a couple of people at the counter. We had long waits at both of these times or when we had to stop to ask a question.

WILL NEVER GO BACK LITERALLY CHARGE YOU TO BREATHE! $200 minimum for room service for the normal table tray or they send your food in to go bags