Mandalay Bay Resort & Casino

I stayed here in September 2023. I arrived the day of the cyber attack. That trip was far more smooth than this one. I had booked and paid in advance for 2 connecting restore rooms for our family of 6. After my first room was assigned, the second room kept having issues. I checked in at the desk and was informed that my connecting rooms were not only not connecting, but were several floors apart. It took nearly an hour of pushing to get rooms on the same floor and a refund for the connecting rooms fees. And I ended up with a king room and a 2 queens room instead of 2 rooms with 2 queens. I ended up not getting restore rooms. They offered a resort credit to make up for it, but when I got ready to check out, they tried to charge me for the credits they offered. 0/10 experience, I will not return.

This hotel is the definition of nickel and dime city. Don’t let the beach experience fool you. Everything is à la carte. The only thing that your hotel room entitles you to is access to the pool. 120° heat, have to pay $100 per chair for an umbrella. Non padded chairs with no shade are free though. Thirsty from the 120° heat, $8.50 per bottle bottled water. There’s only one word for it where I come from, and the that is EXTORTION! Especially when a bottle of water in vending machine at hotel is $3. Would not recommend at all

I stayed at Mandalay Bay for five days, and unfortunately, I won’t be returning. The biggest reason I booked this hotel was the famous pool complex. The photos and descriptions make it look like an incredible resort experience, but the reality was very different. In 110+ degree weather, there are virtually no complimentary umbrellas or shaded seating. The free lounge chairs are intentionally placed with little to no shade, leaving guests with two choices: sit in the blazing sun or pay extra. If you want two chairs with an umbrella, expect to spend at least $200. If you’d like a cabana, you’re looking at a minimum of $700. After already paying a premium to stay at the resort, it’s frustrating to feel like you’re being charged for every little thing. That pretty much sums up the entire experience. Everywhere you turn, there’s another fee or upsell. The constant nickel-and-diming really takes away from what should be a relaxing vacation. Overall, I left disappointed. The pool was the main reason I chose Mandalay Bay, and it simply didn’t live up to the expectations created by the resort’s marketing. Sadly, this experience also reinforced my feeling that Las Vegas, in general, has lost some of the value and hospitality it used to offer. I won’t be staying at Mandalay Bay again.

Rooms were okay. But, Staff were all mostly rude and the prices … 😱 it’s insane. Get back to the way things were: good offers/rewards and cheap drinks and food

Checking in with my family on July 24 was great, very nice and helpful team member who tried to accommodate our big family total of 4 rooms booking to be on same floor at least. I got a complementary room for my booking. Getting in the room, everything is okay but here is where the problem starts. Around 6pm after checking in, I tried using the coffee maker. When I opened it, soo many bugs started flying. Me and my husband were shocked. Even my kids are asking what's all the flying bugs. I tried calling guest service right away, even concierge. Multiple times for almost 2 hours. I get it, they are very busy. So I tried going down the lobby with my kids. There was a very long line for the check in so I tried asking anyone on the side. Someone told me they will let a manager know. So we waited, but 45min passed and still nothing. My kids asked me to go back because they are tired and sleepy. So we went back and I still did try calling but nothing. Mind you there are tons of bugs that was in the room flying around the bathroom, bed, everywhere. Next morning once I woke up, I called again right away. Finally someone answered. When I spoke with her she was like are you sure, tell me what type of bug. I'm like if she can just go to the room for her to see. Once she came inside the room, I explained to her there are a lot in there and there's bugs here flying around the room. I asked her to please be careful. I dont know if she doesnt believe me, and just opened it. She was shocked and was like "what the f**" what is that." Of course bugs went out again flying in the room. She opened it and put paper towel again. And stated someone will be coming to get the coffee maker since it needs engineering. I told her I understand and told me within 30min. Now over 1 hr later no one showed up. We went down to try to speak with a manager. I asked 1 team member, I don't know his name is a manager can help me. He said for what, I told him room problem. He told me I'm on break but ill let my manager know. So he left and we waited, no one was coming to see me it's been almost an hour. Then I saw another team member with a tablet, asked for her help. Told her can you please help me. I have been waiting for a manager for an hour but no one's coming. She rudely told me you have to fall in line there! Where the check in line is. I told her I am not checking in and someone told me he will let his manager know but no one is coming that's why I am asking. She rudely replied if someone told you someone is coming then just wait. Even the customer looked at me with shock of how rude she was. But I just walked away and looked for another team member that is willing to help. I was frustrated, I feel like I've been disrespected and ignored probably because of how I look. I did not do anything wrong, I stayed there because my 4 and 6 year old was requesting for the pool. But we already slept with bugs flying around without no one helping. Finally I saw one member who said she will let the manager know. In 10min she came to me asking what the problem. I explained to her the room problem and that they are too busy that's why no one is answering phone calls. Amd she apologized. Gave me $100 food credit for the inconvenience. I told her thank you but since it's already this time, we need to head out and eat lunch. Told the manager Please let them know they need to clean the room and take out the coffee maker. She stated she will definitely do it and rush it. Coming back to the room after 3-4hrs, no one came. Everything is the same. So I called hous keeping waited for long time and when they finally answered I told them again to please clean the room and for engineering to take out the coffee maker. She said okay. So we went down to swim. When we came back. Nothing. Nothing again. This is the 2nd night I tried calling no one answered again. Good thing I bought bug repellent just in case this happened 3rd day. Final day of our stay. We went down again to asked for manager help. I spoke with Wendy and explained to her the room problem. She told me you guys should not be staying there. She saw my kids. I told her but this is our last day. There's no point for room change. She apologized and gave us $200 food credit, 2 days free parking, and late check out. And she told me she will make sure to let house keeping and engineering know so that atleast for our last Everything is clean. I thanked her and we went to the pool. I requested for housekeeping online as well via mgm app just to be sure in case. When we came back to the room guess what. Hahaha it's still there. No room cleaning, coffee maker with bugs is still there. Bugs flying in the bedroom, bathroom. We were just laughing at this point. I requested again for housekeeping right away so if ever they come in we can still walk around the shoppes. But it's already passed 8pm and no one is still coming in. So we just ignored everything and tried to relax for our last night. [ ] Basically we stayed in there for 3 nights with bugs everywhere. No one came to the room to clean and no one ever came to atleat take out the coffee maker since they know we have kids in the room 😔