Mandalay Bay Resort & Casino

Mobile check in sent an auto-confirmation saying to wait for a QR code, but thr QR code never arrived (we waited an hour). The in person check in line took an hour. The outlets in the room were mostly broken. Directions/signs to self park were almost non-existant - we drove around the building several times before looking it up on the internet. The pool was so crowded that it felt dangerous. The fridge was full of stuff we weren't allowed to move (signs said we'd be charged if we moved it), so there was no where to put prescription medicines or water bottles. We paid for self park during check in, but key didn't work in the garage to get out. The entire first floor smelled like smoke.

My stay at Mandalay Bay had a few challenges, but overall it was a good experience. My trip started with a nearly two-hour flight delay, and I was unable to reach the hotel by phone to let them know I would be arriving close to the midnight check-in deadline. When I finally arrived, the check-in line was extremely long, and the self-service kiosk didn't process my card correctly. Fortunately, once I reached the front desk, the representative was friendly, professional, and quickly resolved the issue. I was checked in within about 15 minutes. The room was clean and comfortable. The carpeting was a little dated, but for the price point, it met my expectations. Since I arrived around 1:00 a.m., I was disappointed that none of the restaurants were open, even though it's a casino resort. The convenience store was open, which was helpful, although a bottle of water, cranberry juice, and a bag of chips came to $23. It's Las Vegas, so I expected to pay a premium. I also requested a small refrigerator because the one in the room is reserved for minibar items. Housekeeping delivered a tabletop refrigerator about two hours later, which was perfectly fine. It was small—large enough for a few bottles of water or about six cans of soda—but it served its purpose. The pool area is beautiful, very well maintained, and one of the highlights of the property. Every staff member I interacted with in person was friendly, attentive, and helpful. The only consistent issue was reaching someone by phone. The wait times were long, but the hotel was incredibly busy with what appeared to be several basketball, baseball, and bowling tournaments happening around the area. Overall, I enjoyed my stay and would absolutely recommend Mandalay Bay. Now that I know what to expect, I can better plan for future visits, and I would definitely stay here again.

I met my sister and six of her friends, who were visiting from Charlotte, NC., for the weekend in Las Vegas. For many of them and my sister, it was their first time. In the last two years I've been to Las Vegas five times. Prior to that, it had been more than 10 years since my last trip to Las Vegas. And, I live in Los Angeles.

Check in process is horrible with not enough seating in the lobby area while waiting. Room service doesn’t come every day.

For a structure built in 1999, and 27 years later, it is a very pleasant and welcoming environment, especially the style of the rooms. However, it could be clearer regarding the options for purchasing items, particularly beverages. Arriving at the hotel thirsty and having to pay $16 for the first cold bottle of water feels excessive. Other than that, everything is fine; this is my second time staying here, and I really like how close it is to the airport. It is a very peaceful place, thank you.