Mandalay Bay Resort & Casino

It’s not worth the hype. Staff is rude and gives sarcastic answers when you ask them questions. The fridge in the room is already pre stocked and things are placed on the counter and if you touch them or accidentally knock them over you’ll be charged and if you want them to remove it from your room it’s $175.

​This was my first time staying at Mandalay Bay since before the pandemic, and unfortunately, the hotel now feels quite plain and has lost its excitement and energy. The whole experience felt very transactional, with no special value, room upgrades, or loyalty perks offered. The room itself was okay, but just a typical luxury Vegas room with nothing that stands out. Everything is designed to charge you; the minibar is entirely weight-sensitive, and even basic necessities like water and coffee come with a price tag. ​Logistically, the layout is exhausting. You have to walk a massive distance to get anywhere, and the self-parking garage is incredibly far from the main areas. Finding an interesting breakfast spot inside the property was also a challenge. To top it off, because we visited during the winter, most of their famous pool complex—including their staple wave pool and sand beach—was closed. It was just not a memorable stay. I probably won't return here unless I get a very good deal or have to attend a specific convention at their convention center.

Truly Dreadful place ! Don’t stay at the far end of the strip ! This Hotel has the worst customer service of any where I’ve stayed in the World . There only intention is to exploit there guests.

Actuality does not live up to hype. Charges after the stay were nearly twice the advertised price. Make sure to account for $20 per day to park your own car in your room charges, and DO NOT touch/move the $10 bottle of water on the counter or plan to store anything in the room refrigerator…you will be charged.

Mandalay Bay is well kept and great option for families but certain factors are disadvantages. No personal use of refrigerator (due to being filled with pay for items) Setting up of sofa bed was an issue, insufficient bedding material No complimentary water Bed side lamp outlets (both) did not work WiFi was very weak in 11-223