Mandalay Bay Resort & Casino

Our stay was quite stressful following a taxing journey from Japan due to a military permanent change of station. We arrived at 2 PM, yet our rooms were not ready until 7 PM, as they were still being cleaned. I had called a day in advance to confirm that our rooms would be connected, considering we have children, but regrettably, we were assigned two separate rooms located in different hallways, with one room situated far down near the exit doors, making it a considerable distance to check on our kids. When we reached out to customer service, we were assured that our rooms were guaranteed, which turned out to be untrue. Additionally, we had requested a high floor for a better view, but instead, we were placed on the 7th floor with no views whatsoever. Upon entering our rooms, we discovered that the bathroom floors were dirty and the sink was clogged, prompting us to contact the front desk for repairs or a room change. Fortunately, they responded quickly to address the issue, as the day's stress had already been overwhelming. Furthermore, the refrigerator was not available for personal use, and there were no basic amenities such as disposable toothbrushes, razors, or even complimentary water! I am uncertain what has transpired at Mandalay Bay, as we had previously stayed here numerous times as MLife military members, and it was always our preferred choice whenever we returned to Vegas, even after the traumatic experience we endured during the shooting at that country concert prior to our stationing in Japan. I doubt we will choose to stay at this hotel again in the future.

Make sure to request a high floor. The ac units make a tremendous amount of noise and you’ll need earplugs to get any sleep at all.

Check-in lines are long, staff is not very friendly, and rooms are average at best. More agents are needed to work the front desk. And the agents that are there with customer Service training.

This is my 5th stay at the Mandalay Bay. This trip was as good as the rest. I did VIP arrival it was worth every penny. The drivers were GREAT. Maria from VIP met us . My niece remembered Maria from a previous visit, man does she give great customer service. Anjuli was beyond great she was friendly and inviting . VIP has great snacks and beverages. This time we tried the Mediterranean restaurant and it was delicious. We also ate at Strip Steak for the second time. Gambling was fun. It’s on the south end of the strip so you get pretty good rates for a nice hotel. It’s easy walk to other hotels and perfect for an event at Allegiant stadium. I’ve never had

When booked a reservation we were offered $100 food and beverage credit after check-in. They also gave us another additional $50 food and beverage credit because they did not have my room type available. Only to find out after checkout they didn’t apply any of the credit credits to our account . They’ll screw up your billing and never help you with fixing it. check in and check out process is painful and it seems they want it that way so they could take advantage of their customers.