Mandalay Bay Resort & Casino

I stayed at Mandalay Bay Resort and Casino for a conference and while the property itself was fine, I had a very disturbing experience involving a taxi driver at the hotel’s cab stand — and I was disappointed by the hotel’s lack of follow-up afterward. On my first day, a bellman helped me into a cab so I could go to the nearest CVS. Before we had even properly left the hotel property, my team called to say they were already at the hotel, so I immediately asked the driver to turn around and take me back. The driver became angry, refused to unlock the doors, and demanded a full $30 fare because he claimed I had cost him another ride. I offered to pay half even though we had barely moved from the hotel entrance. The situation escalated to the point where I had to roll down the window and ask the bellman outside to open the door because I felt trapped inside the cab. The driver then became verbally abusive, and the bell desk staff had to step in to calm the situation. I do want to specifically thank Joe from the bell desk, who helped defuse the situation and assisted me when I felt very uncomfortable and unsafe. I later reported the incident to bell desk manager Richard and asked that they review security cameras and speak to the staff members who witnessed everything. While he apologized for the experience, I was told they would not investigate further, and I never heard back from anyone afterward. What concerns me most is that these taxis operate directly from the hotel entrance and are part of the guest experience whether the hotel technically employs them or not. I expected stronger action regarding a situation where a guest felt unsafe and intimidated before even leaving the property. I’m sharing this so other travelers are aware and so management hopefully takes future incidents more seriously.

Paid for 2 nights but “no showed” the first night after a hiking accident in the Grand Canyon. After returning to the world of cellular coverage, Lisa at the front desk informed that my paid for second night could not be honored, however, Laura, from reservations, informed me that she could make me a new reservation for my originally booked room, albeit at a day of rate that totaled more than I had already paid for! Expected more from a 5-star in a city known for its customer service. Not surprised my shares of the Blackstone Group have done well, but also not thrilled to be on the wrong end of their business practices.

A massive MGM property that's been adopting more tech and reducing staff. While it's beautiful and there's plenty available on site, there were several occurrences where we faced a high level of frustration. We traveled with kids and must warn, the pullout sofabed isn't made up, nor was there a set of sheets. Communicating with Housekeeping is physically not possible. You're forced to use their QR code triggered chatbot, which uses AI to determine what your needs are. Another point we were challenged was the pool. We arrived around 10am to find absolutely every single chair taken. We would up sitting on our towel on a sliver of grass. Otherwise, your options are to cough up hundreds on a cabana. No umbrellas so prepare to roast. A lazy river float tube is $30, exactly what you need to bring home on the airplane. I'd rather they charge more for the room and not nickel & dime you along your stay. Management was great to deal with during checkout, but for the limited time we were there, too much went wrong.

I was at a Laserfiche conference and the person at the gift shop, Yordanos, was incredibly helpful purchasing a souvenir for my wife. She continued to be helpful though out the week giving recommendations of where to eat at what services were available at the Mandalay Bay. She was amazing and I wish everyone could be as helpful as she was in this service industry. If you need anything at the Mandalay Bay make sure to stop by the gift shop at the front desk and as Yordanos. She is great. She needs to be promoted and giving a hefty raise. Great job!!!!

First time in Vegas as a family, and we left feeling being a family was an inconvenience. 1. We upgraded to a suite for more space as we were told a standard room would be too small to be comfortably. The suite was gorgeous, but already, there’s double the price from the start. 2. The bedroom aircon unit was broken (blasting cold air all night). When we informed reception, the staff member was rude, claiming he didn’t understand Celsius (cold = cold, regardless dog F or C!) 3. Our pram umbrella was confiscated before going into pool area. It’s maybe 11 inches diameter, so not going to provide shade for anyone expect baby. Now, it’s $250 A DAY to rent an umbrella. $250. Vegas is too busy to wander all day with a bay, which is why we chose a hotel with a nice pool, so we could spend the hot afternoons cooling down. 4. We were almost charged $50 for touching he snack tray. We don’t touch it. So on request to remove it, we were charged $25, to then be told we actually didn’t touch it. 5. The music is loud. Everywhere. Distracting to try and get baby to nap even outside hotel or eat in restaurants. Not a relaxing or inviting environment for families.