Mandalay Bay Resort & Casino

Location was perfect. The atmosphere was exciting and busy. The suite was beautiful. No issues with noise.

I was staying at another casino during my most recent trip to Las Vegas, and after a disappointing experience there, we decided to walk the Strip and ended up at Mandalay Bay. I had stayed here once before several years ago and had a very negative experience involving a rude pit boss. At the time, the situation was so uncomfortable that we cashed out immediately— even the dealer commented that they didn’t blame us. We left in the middle of that trip, moved to another hotel, and hadn’t really returned to the casino since. This time, we were only planning to walk through briefly and then head out, but we decided to stop in the high-limit room and play for a bit. I’m glad we did. We had a great time. The dealers were friendly, dealt at a good pace, and made the experience enjoyable. The floor manager was also excellent—we spoke with him for a while before he had to move on, and he was professional and welcoming. While we did end up winning, that wasn’t the main reason the experience stood out. Our goal is always to have fun, and this time we genuinely did. It completely changed our perception of Mandalay Bay. The next day, my wife and I found ourselves saying that maybe it’s time to give Mandalay Bay another chance.

Our stay was quite stressful following a taxing journey from Japan due to a military permanent change of station. We arrived at 2 PM, yet our rooms were not ready until 7 PM, as they were still being cleaned. I had called a day in advance to confirm that our rooms would be connected, considering we have children, but regrettably, we were assigned two separate rooms located in different hallways, with one room situated far down near the exit doors, making it a considerable distance to check on our kids. When we reached out to customer service, we were assured that our rooms were guaranteed, which turned out to be untrue. Additionally, we had requested a high floor for a better view, but instead, we were placed on the 7th floor with no views whatsoever. Upon entering our rooms, we discovered that the bathroom floors were dirty and the sink was clogged, prompting us to contact the front desk for repairs or a room change. Fortunately, they responded quickly to address the issue, as the day's stress had already been overwhelming. Furthermore, the refrigerator was not available for personal use, and there were no basic amenities such as disposable toothbrushes, razors, or even complimentary water! I am uncertain what has transpired at Mandalay Bay, as we had previously stayed here numerous times as MLife military members, and it was always our preferred choice whenever we returned to Vegas, even after the traumatic experience we endured during the shooting at that country concert prior to our stationing in Japan. I doubt we will choose to stay at this hotel again in the future.

Make sure to request a high floor. The ac units make a tremendous amount of noise and you’ll need earplugs to get any sleep at all.

Check-in lines are long, staff is not very friendly, and rooms are average at best. More agents are needed to work the front desk. And the agents that are there with customer Service training.