Mandalay Bay Resort & Casino

Very disappointed. First: please note, I know this is Vegas and things work different but here's what we experienced: The TV didn't work, the phone didn't work, there was no soap in the bathroom. We got charged a $50/day resort fee that we were told covered the gym and internet; both of those are free in just about every other place I stay. The fees for services/amenities were, of course, high, but the fee for the use of the fridge or even 'lifting' any of the in-room snacks was not only outrageous but the communication of such seemed a bit hostile (e.g. 'don't you dare use the fridge! We'll know about it and nail you for it!!! The shelves are weighed!!!) Only one pool was open. The resort layout, even outside of the casino, is massive and poorly marked. I still gave it a 2 because the room was nice, the shower was good etc, but it screamed that they didn't want me there but for my wallet. Don't plan to drink on site unless $12 (plus expected tip) for standard beers is your thing.

First let me thank Tori & especially Wilbur , both for how they receive guests (and other employees) . Very kind fair people . Most people I meet are the same here . They made it easier for me to return . I really appreciate the spa team & my cleaning person for my room . I really enjoy the spa services too , so thank you Miss Jenni , Duck , the girls at the spa front desk , the guys that keep the spa clean & Nop , my favorite massage therapist , they are great with all services . Enjoy !

Room was clean and relaxing. Bed was a bit hard for me and the pillows had too high of a loft. Spa was exceptional and the massage was the best I have ever had.

We splurged for the VIP service and were glad we did. Made the trip to and from the airport easy and less stressful than regular travel. The VIP lounge was nice for water and coffee-they even had oat milk. There were snacks but being a diabetic I couldn't partake. They looked good though! The king room was large and comfortable. Nice large tub and shower. One thing we noticed was the smell of flowers as you walk into the hotel. The elevators were quick. I use a medication that requires refrigeration and they brought a small refrigerator right up. My only issues are that we had to call a couple times to get our room cleaned after 4-5 pm. And, even the coffee is part of the "honor" bar which costs extra. If you move something on the counter or in the refrigerator you are charged for it. Otherwise, it was wonderful! I'd stay here again.

If you want to be nickle and dimed for everything this is the place to stay. - Can't even use the hotel refrigerator without being charged!!! $60/day this hotel is pretty far away from most things, stay more central next time