Mandalay Bay Resort & Casino

Unfortunately, my stay was extremely disappointing. During my visit, sewage came up through the shower, and the smell in the room was horrible. It was not only unpleasant, but also made the room feel unsanitary and uncomfortable. After reporting the issue, I was given a new room, but I had to call downstairs myself to get the information. No one came to assist me with moving my belongings, and no one followed up afterward to make sure the new room was okay or that the situation had been resolved. The hotel did provide a food credit, which I appreciated, but after dealing with a sewage issue and the smell, eating at the hotel was honestly the last thing I wanted to do. The bigger issue was the lack of care and follow-up after something that serious happened. I understand that issues can happen, but the way it was handled made the experience feel even worse. I expected more support, communication, and concern from the hotel staff.

Loud pool music filling room late after 9pm and later. Too cheap to even provide as couple of free bottles of water upon entering room. Beds too soft. Housekeeping failed to clean our room even though we mentioned to a housekeeper in hallway that we were leaving shortly (he responded "I'm not assigned to your room." One nice thing was the Lazy River.

Some members of the staff in the VIP lounge appeared indifferent to whether guests were enjoying their stay. Maintenance was prompt in repairing an electrical fixture that was broken upon our arrival; however, they were unable to fix the automatic shade that would not close completely in one of the bedrooms. Additionally, the windows were so dirty that they ruined the view, which was one of the main reasons for choosing the room.

We stayed here for 3 nights, 20th floor facing the pool areas. First night was fine, second night loud music from the pool Area continued till midnight, third night even louder music continued on past midnight. It was so loud you could hear the music easily on the 20th floor through the windows. The windows were even vibrating. I would not recommend anyone stay here if there are concerts scheduled at night for the pool area.

Step out of the Vegas heat and into the cool exotic world of Mandalay Bay. Feel the cool breath of an ocean beach air, see the underwater sea life around you, dive into the casino cove and search for hidden treasures,,, then rejuvinate in your personal bath vessel and melt away,,,