Mandalay Bay Resort & Casino

First, let’s start with the positives. The room was huge and beautiful. The bathroom was as well, and complete with a big soaking tub. We had a great view of the entire pool complex. The hotel itself has many different price varieties of meal choices, and having the Michael Jackson one show on site is very convenient. We love the hidden speakeasy as well. The online check-in process is super easy, and our room was ready well ahead of time. Now, the negatives. The first full day of our stay housekeeping did not clean our room. I spoke with the floor supervisor, a bell desk clerk, and use the online concierge to request it being cleaned. Instead, they came in and dumped a giant pile of towels on the dirty counter while we were out and left. We could not get near the front desk that day to ask about this because the line was always extremely long . They seem very understaffed. We did get there the next morning after a slightly shorter line and a front desk clerk was extremely helpful and resolved the problem as well as comping our resort fees because of this. The hotel, and especially the pool complex, had more kids during our stay than my last trip to Disney World. I was glad I rented chairs for the pool a couple weeks ahead of time, otherwise you would never find one. As an adult, don’t expect to be in the hot tub either because it is literally a cesspool stuffed with unsupervised children. There are no adult only areas like some other MGM properties have. There were eight elevators for our tower, but there is no way they were all working. Several times there was a huge line snaking out into the lobby to get up to your room in one of them. When we were going to check out, we were running the risk of missing our flight because we spent at least 20 minutes in line waiting to go down. Every single time one stopped on the floor it was full. Finally, we had to stuff ourselves in one going up in order to go back down and get out of the hotel. They don’t allow you to exit in the stairs, it blocks you in. There should be a priority elevator for people who need to check out, as it seemed as most were waiting just to go to the pool. This is our sixth MGM property in Las Vegas and I will never stay here again. It is really too bad, there is a lot of potential.

This is a cautionary tale. Avoid their terrible mobile app for anything important. I tried to checkin via the text message / app and it completely messed up my reservation. They ended up downgrading my room and after I waited in their silly long front desk line for an hour they realized they screwed up but couldn't fix my reservation. Ridiculous. MGM has simply gotten too big and run by wall st that they've lost all sense of quality and are just now trying to extract money. I'm avoiding all MGM properties going forward, plenty of newer places and casinos that are actually functional and care about me as a customer.

Over an 8 hour wait for our room, 30-60 minute wait for any request no matter how trivial or important, $16+ for in room coffee

Upon arrival, our room was not ready until approximately 2½ hours after the check-in time I had selected. Unfortunately, my family had a scheduled event, and due to this delay, we were forced to attend without the opportunity to shower and change, which was extremely inconvenient. Additionally, I made several attempts to contact the front desk regarding this issue but was unable to reach anyone, as the phone lines went unanswered. When I went in person, the line at the front desk was consistently very long, making it difficult to get assistance in a timely manner. Another major concern was the pool. Despite the warm weather, the pool water was extremely cold. We specifically chose your hotel because of the pool amenities, and as a result, my children were only able to swim for about one hour during our five-day stay. Overall, this experience did not meet our expectations, and I am very disappointed.

Came to Vegas with my 7-year old for a Spring Break trip. We stayed at the Mandalay for the first few nights, before we headed to the Grand Canyon. The hotel is beautiful and we quite enjoyed it. We had a room with 2 queen beds on floor 53. The room was HUGE, my 7-year old was especially impressed with the size of the bathroom - we had a nice full sized tub and a separate shower. The room had a view of the pool complex, and my kiddo enjoyed pointing out all the different pools & hot-tubs she could see. Overall the room was very comfortable and quiet. No noise complaints, we slept well. Even the mini bar, which I had been worried about reading reviews, wasn't an issue. I was worried with a kiddo we would for sure end up with charges for touching something - but we left the fridge alone and the 'on top' portion was smaller than people had made it sound. Easy enough to avoid, at least with just two of us in the room. We had no charges for it (and the staff at the front desk was able to confirm that at check-out, so no surprises). I will say having no fridge on vacation is kind of a bummer. And as others have complained, at 4pm on a Tuesday we still waited a good 40 mins at check in. The line to check-in moves slooooow, and they dont ever seem to fully staff the front desk. But those are my biggest complaints. Anytime we needed to be pointed in the right direction to find something, there was someone around to ask who worked there. Elevators always seemed to be open and running quickly. The pool complex was really nice - my kiddo loved playing in the sand, the wave pool, and especially the lazy river. We had read the hotel sells tubes at an insane price for the lazy river, so we brought our own ordered from Amazon. The air station was easy to use (located in front of the towels right next to the lazy river). The hot tubs got WAY too crowded, but the rest of the pools never felt too crowded. And there are several to choose from so I think even if one had, it would be easy to find somewhere else to hang out. I will say - I found the lazy river to be VERY cold in April, but my kiddo (and all the other kids in there) didn't seem to notice or mind lol. This was my first trip to Vegas, and it sounds like most hotels are similar - but I loved how easy it was to wander from our hotel into an adjacent/adjoining hotel to check out what they had to offer. We also quite enjoyed the "The Shoppes" area - got breakfast and some cute souvenirs there. Saw complaints that the rooms don't have water - we were given 4 small bottles at check in to take up with us, so I feel like that makes up for it. Also had no issues watching tv (I saw someone reporting there wasn't tv...) Overall I would def stay here again & we found it quite kid friendly (we didn't even make it to the aquarium!)