Mandalay Bay Resort & Casino

Spoke with bell desk due to bell man damaging car rear camera, was promised a call back from 3 days in a row, never received any call back.

My preferred place to stay - rooms are a good size and not too crazy since you are at the end of the strip

We went there for the 4th of July celebrations. Checking in was a pain using their kiosk, so I had to stand in a long line to check in. Why was there a long line? because they cut back on staff, trying to push an automatic system that doesn't always work. All the bars in Mandalay Bay are individually owned, so every single one is a differant price. Our room was very clean, and the cleaning staff honored our request to stay away. The resort is at the beginning of the strip, so there is a lot less noise from the strip, which is what we wanted. The pool is very nice. The health club is basically a closet, or an afterthought. The inside is, of course, a casino, a bit smoky, not as bad as others, but in this day of anti smoking is was a bit surprising at the number of smokers there are.

Not what it used to be. The wave pool is broken and only produces one sporadic wave every so often. Really disappointing. The hotel itself is average. On a weekday most if not all the restaurants close by 10 PM and do not open until 11 AM.

We had a few small issues which could’ve easily been resolved if anyone would ever answer the phone at the front desk. We had been driving cross-country for a few days from Vegas and had yogurts and drinks and some fruit which we had to throw away because we weren’t allowed to use our fridge. We were told to call for a fridge but no one answers the phone kept up all night by the people next-door, whose dog was barking again couldn’t call the front desk and couldn’t reach the front desk to ask for a late checkout or to ask any questions we were charged for parking on our bill but we returned our rental car when we got there and just walked into cabs so we told them we didn’t need the rental car, but I didn’t wanna go stand in the long checkout line and I don’t know what my bill was. They need a front desk the answer the phone.