Mandalay Bay Resort & Casino

We arrived on Friday morning at 10 am and they told us our rooms were available. Super easy check in process and very accommodating. The rooms are large, spacious and very clean. The casinos are great, restaurants are plentiful and drinks are everywhere! We had a fantastic trip!

I would not recommend this hotel. We specifically chose it for the wave pool and lazy river, but both were a complete disappointment. The lazy river was ice cold—so much so that my children couldn’t even go in. It was just uncomfortable. As for the wave pool, it was technically “on,” but the waves were minimal and didn’t function like a true wave pool. It was nothing like the ones we’ve experienced at other resorts. There were also no umbrellas available by the pool unless you paid over $100 to rent one, and no poolside service was offered unless you booked a cabana or reserved seating. We also never received a final bill at checkout. I had to call to request it, and when it finally came, we were incorrectly charged $25 for a bottle of water and $16 for coffee—none of which we ever touched. When I called the front desk, they said it would take a week to investigate. They offered no help and didn’t plan to follow up—we were told we would have to call them back to find out what was decided. There were also no umbrellas available by the pool unless you paid over $100 to rent one, and no poolside service was offered unless you booked a cabana or reserved seating. For a hotel that’s part of the MGM Resorts group, this kind of overcharging feels intentional—and likely widespread. I wouldn’t be surprised if a class action lawsuit eventually comes from practices like these. Even the MGM app didn’t show our receipt—I had to call and have it emailed manually. Overall, this stay was frustrating, overpriced, and full of red flags. I would not come back.

One bar callRhythm and Riffs lounge south side . One bartender there with a ponytail and a heavy accent kept telling us that if we don't pay play we won't get a drink because of a red light on the computer we kept playing but he kept saying the red lights on no drinks very rude will not come there to Mandalay Bay ever again due to this Factor. I played at many casinos and never had this told to me before

Room 26312 had bed bugs, and looking through old reviews it appears this particular floor has had infestations in the past. I woke up with bites the first morning there and while management moved me to another room at my request they refused to refund the cost of the stay. They performed their own “independent” inspection and deemed that there were no bed bugs and therefore offer no remediation or take any liability. Bed bugs can happen anywhere, especially at such a high volume hotel, but their lack of accountability and customer service was very disappointing.

Nice pools down below, salon, finally waked out to main sidewalk, Escalators left of blue bro by Starbucks. Takes across to THE LUXOR. PRIVATE BUNGALOS BY A POOL.