Mandalay Bay Resort & Casino

There customer service line closed at 8pm and I had not been given a room. Check in is at 3pm or 4. I was traveling from out of town, so I was trying to call to find out what was going on with the room and couldn't get anyone on the phone. When I finally found someone to talk to, I was told the room I booked was no longer available which is why I didn't have a room. The hotel NEVER communicated this to me. I ended up having a room that I didn't want or book. MGM rewards program is no longer competitive and the customer service is horrible.

We stayed Thanksgiving week at the Mandalay. When we arrived the front desk lady was rude. We had simple questions of how do we get a refrigerator for medicine, where to go for uber, where are the elevators, etc. She kept saying go to the bell services desk. Of course, once there they couldn't help us. Once we got our room, one of the bedrooms had trash on the floor and hairs all over a towel. Clearly the room hadn't been serviced. The next morning drilling started in the 6 am hour. Tuesday night we returned to our room and both toilets had overflowed. Maintenance said there wasn't anything they could do about as it wasn't unusual to happen. The next morning the sinks started clogging. I called a manager again and nothing again. After breakfast we returned to our room and the toilets had overflowed again. Another manager promised us a two night credit due to the problem. As of now, it hasn't been applied/refunded. We were offered to move to another room, but at that point we were leaving the next day and who wants to pack up and move only to leave early the next morning. That night we returned to the room and housekeeping had service the room even though we declined the services. When they serviced it, they took my personal towels but left the trash on the floor that was originally there. Spoke to Matthew another Manager who promised a $200 credit to cover all of our towels but again haven't received it. The next morning, we woke up and once again the toilets had flooded. I travel weekly for work, and this has been the worse resort experience I have ever experienced.

Was charged for early check in without knowing about it. Room was cleaned but they never vacuumed the room in the four days we were there.

Stayed 3 nights at the Mandalay Bay Hotel. The room (King Strip View) was very nice - large, comfortable, small desk, with 2 chairs and a small table. Bathroom was very large with separate soaking tub and a walk in shower. Lots of towels provided. No housekeeeping the 1st day - which was disappointing. Apparently they defaulted us to the no housekeeping option (though we were not asked and there is no monetary incentive to do so). That was fixed after the 1st night and they did a nice job cleaning the room. View of the Strip (25th floor) was fine - though you are a long way from the center of the Strip. Dislikes - the mini bar - was forewarned by other reviewers about this - do not touch it. Did not realize until later in our stay that you can request a small mini fridge be delivered to your room for your snacks and drinks - do that! Without it it is a hassle. Also the prices at the market are HIGH. You are NOT close to an ABC store or CVS, etc so kind of felt trapped when we wanted to buy water or snacks (I paid $7 for a small sparkling mineral water at the mini market - rip off!). The resort fee is pricey - $50 - not sure what you get (no coffee in the room for that price). Wifi I guess and use of the pools, but since we were there in NOvember - no use of the pool. There are not a lot of tables for gaming in the casino - they were doing some renovations when we were there - so maybe part of the problem? Tables were very limited. They did at one point have a $5 black jack table, but it was of course crowded and then they changed it to $15. Food court was a joke - very few restaurants and only one open after 7:30 p.m (Subway). Come on - have more options and more hours. Felt a bit isolated from the main part of the strip. There is a free tram to Luxor and Excalibur which was convenient - so it does help if you don't want to do a long walk - though it seems to start a bit later in the morning. The resort itself is very large - 3 hotels (W hotel and Four Seasons as well as the MB hotel where we stayed). Liked: The lounge area with the band was awesome! Though apparently no music Tues/Wed - which was a bummer. Glad we got to see it when we did. That was a lot of fun. They are good with the drink service when gambling. I like that I could get a Sauv Blank (Kim Crawford) at most bars. Staff was all great and helpful, friendly. Dog friendly - we did not bring our dog - but saw a few and it is a nice option if you need it. There are some restaurants in the hotel of course - pretty fair choice of cuisines. Nothing really stood out in terms of dining for us, but there were a lot of options and the adjacent MB mall also had a few options (but Hussong's was a joke if you have been to the original one in Ensenada - no comparison). Overall for the rate we paid (super cheap) - it was a good deal since we were there for a basketball tournament and it was convenient to see the games. Would I return? Maybe if the price was right.

We stayed at Mandalay Bay for 3 nights during Thanksgiving and our room was never cleaned once. No housekeeping, no trash removal, no towel replacement—absolutely nothing. Yet they still charge a $59 per day resort fee… for what exactly? The shower barely worked—the water temperature jumped between freezing cold and boiling hot, making it unusable and unsafe. On top of that, they charge $50 per day just to use the mini fridge in the room. This is completely unreasonable. I am a Type 1 diabetic and need refrigeration for my insulin. Being forced to pay $50 per day just to store life-saving medication—on top of the room rate and resort fees—is unacceptable and shows extreme greed and lack of basic customer care. They also have sensors on the room counter. My child accidentally touched a Pringles can and they immediately charged $15 to my room. I had to physically go to the front desk to get it reversed because nobody ever answers the phone. Overall, this was an awful experience from start to finish. Poor service, hidden fees, broken amenities, and zero concern for guests. We were extremely disappointed and will never stay here again.