Mandalay Bay Resort & Casino

Had a good time hotel was fine however, my only issue is the hotel provided refrigerator that they had things in there that could not be moved that were for sale only

What was suppose to be a celebration of my birthday since I was unable to celebrate it on the actual week before turned into one of the worst hotel experiences I have ever had. We encountered multiple dirty rooms. One room had a questionable stain that looked like blood that was still wet, totally disgusting and unsanitary. Looked like housekeeping tried to clean it up. Red questionable stains around the door handle. Tub had a dirty ring around it and was wet as though someone literally just finished soaking in the tub. The sheets, OMG the sheets had so many stains in them. Crumbs in the floor to the point you walk and step on them you can hear the sound of you crunching them under your shoes. One manager offered and gave comp credits but didn’t enter in the system right so had to literally talk to not one, not two but 5 different managers to get it resolved. These managers clearly know nothing about service recovery and resolving problems. I understand they may get customers complaining over things trying to get free things but they literally came to the room and saw for themselves the dirtiness of the room. Like who wants to walk around with possibly blood stains on the floor. We had to order cleaning supplies to clean the second set of rooms ourselves which caused us to get to the concert late and those tickets were very expensive. Every manager we approached didn’t seem to care about anything. All looked as though the just wanted to go home. To end things my cousin bumped her knee and the corner of the tub. Ok cool we all have bumped something before. But because the corner of the tub was jagged and had a piece of it missing it caused during that bump for her to cut her knee which then we had to call guest relations to see if we could get a first aid kit but they sent someone up to look at it, take a report and pictures of the tub. They offered a $25 comp credit which was totally useless since we were currently preparing to check out. They avoided giving the report number to use as well which they know we need just in case we get home and her leg gets worse and my cousin need to go to the hospital or see her doctor. Mandalay Bay ruined my birthday celebration. I’m a RN and it’s rare that I get time out to get out let alone travel. I need a doable but I definitely wouldn’t do it at Mandalay Bay.

Hi, I like very specific hotel hacks, so I just have a couple. The in room coffee; paper cups with sugar, Stevia and dry creamer; total garbage. But $16!!!! If you like your morning coffee, bring your own coffee pods; our Keurig pods worked even tho it’s a Lavazza machine. But bring your own coffee cups or you’ll have to pay up.No fridge, and ice maker on floor barely worked so if you are driving in, bring a big cooler with lots of ice. Or bring a collapsible cooler and be patient at the machine. The casino itself is freeeeezing! Women especially bring a pashmina or some such. Pool is a zoo; pay up for at least a day bed. I really like this place and we actually won money this go around. Have fun!

Pool drinks food to high Very expensive. Water too cold no heater Could not take a bath

Convenience from shows to restaurants to elevator locations, to casino