Mandalay Bay Resort & Casino

I had a bad experience at the hotel, house cleaning did not visit our room for half of our stay. Also, some nights our room keys did not work and we had to go down to the lobby at 1-2am to get new room card keys. Everything was so far from this hotel. Also, they didnt let us bring our coolers to the pool area but didnt have a sign

Enjoyed this hotel. Mostly because of the pools but also the casino floor was not too smoky.

No one clean your room daily now even you request it. for all resort fee you paid too much rip off. The Mini bar charged you even you dont touch the drink always check your staments before check out.

This was our last stop on our AZ/NV summer vacation. PROS: -The room 18-211 was really nice. Spacious, clean, and a nice view of the strip -Beds were comfortable -The bell man who helped us move from our first room was very nice -My kids had fun at the pool area, especially the wave pool -The food at the pool cabana was decent and the kids happily ate it CONS: -Our check in was a disaster. We arrived at 5:30 for a 3:00 check in. Our room was not ready. Check in then took another hour, as they had to find us a room. We are finally given our room on the 21st floor. We go in the room and immediately notice the beds looked like someone wrestled on them. They weren’t made. We then noticed hand towels and tissues randomly scattered in the bathroom. The coup de grâce was the dirty diaper found in the trash can. We immediately called the front desk and they moved us to a clean room. -Parking is no fun, here. You circle for a while in the lot, searching for an open spot. Took me close to 20 minutes to find a spot. Just valet. Save yourself the headache. -I don’t know if they have a staff shortage, but you will find overflowing garbage cans all over the property. Maybe this is a systemic Vegas thing? -The pool area was nice, but bring flip flops. That pool deck is really hot. Even the sand by the wave pool was not fir bare feet -This is Vegas and a casino, but if you’re not from an area with a lot of smoking, the smell may turn you off Mandalay Bay isn’t bad, and maybe all hotels have these same challenges in Vegas. Will I be back? No, but that’s more to do with the city than Mandalay Bay.

The hotel is nice & clean. But there is no fridge to use for personal stuff, they have a fridge fir beverages that you have to pay. When we asked them to remove the beverages they said the fridge is not set up for food & if we want a fridge they will provide but with extra charge. No microwaive in the room to use re-heat food. Other than tha lt we enjoyed our stay as the room is very clean & we love the wave pool.