Mandalay Bay Resort & Casino

When you're in Vegas, don't waste your time thinking of where to stay, your only choice should be the Mandalay Bay! This hotel and resort not only offers a fantastic experience but also makes you feel welcome and cared for! They are friendly and well-educated in everything hospitality.

After arriving on Sunday at 9am we didn't get settled in a room until close to 2pm. The room we ultimately resided in was the 3rd we were taken to. Number 1 was dirty and the bed linens smelled like they hadn't been changed from the prior guest. Along with smug prints throughout the entire room, never sanitized from prior guest. Number 2 had feces stuck to the sides of the toilet and smelled of cigarette smoke Number 3, an upgrade according to the front desk agent, had television and commode issues. Both reported to management and "supposedly fixed". Unfortunately the videos I took could not be attached to this review that were taken 20 minutes prior to checking out on Tuesday at 12:30pm. The room also has soiled cushins on the sofa / chairs and a rip in the carpet. Housekeeping totally missed our service on Monday and after arriving back to our room at 9pm I called the guest service department to let them know. A housekeeper showed up at 9:30pm to give us service, really. Housekeeping and engineering issues were a nightmare during our stay After bringing these issues to management numerous times, amends were made but clearly with the lack of sincerity.

make sure you check your bill. A lot of hidden fees. And then you’re taxed on those hidden fees. It’s just ridiculous. I don’t have a problem paying, but it’s the principal. again make sure you check your bill. You might be charged something that You’re not aware of.

Great hotel at the end of the strip. Very nice and is connected to 2 other casinos (Luxor and Excalibur) you can get to the casinos by walking in their indoor walkway (Mandalay Bay to Luxor walkway is a Mall) or by taking the free tram that connects them.

Always a great time at Mandalay Bay. Skyview penthouse suite, limo from the airport, Orla and Carama favorite restaurants, the staff are all amazing and kind and very helpful. Never smoky or dirty. Always has new games to try and several were paying out so that was even better.