Mandalay Bay Resort & Casino

Pack a cooler, snacks, and even coffee/tea and a cup for aforementioned hot items. When I say this hotel provides nothing but ICE, I mean exactly that. Everything is sensory activated and costs a ridiculous amount of money to use.

While my room was extremely nice and very clean, the service I received did not match the quality of the accommodations. Before I even arrived, the front desk staff was not particularly friendly during a phone call, and my experience at check-in reflected the same lack of hospitality. Throughout my stay, multiple authorization holds were placed on my bank account, removed, and then charged again, which unnecessarily tied up my funds and made me feel like my money was being mishandled. To make matters worse, housekeeping did not service my room on the next-to-last day of my stay. It's disappointing because the property itself is beautiful, but due to these experiences, I cannot recommend it to others or see myself staying there again.

Get ready to check in late and wait in another ungodly line. Yes I did the mobile check in… it didn’t work.

The hotel is too far from the other hotels we wanted to visit. The hotel room was worn and needs updating. The pool was way too crowded, the wave pool had no waves and the life guards were checked out. We will book at the Wynn next time.

On a positive note the room was comfortable, clean and well presented. But, sadly the guest is charged for everything. No complimentary water in the room despite temperatures of 42c when we arrived. No free coffee making facilities in the room. The pool area is great if you are happy to sit in the sun all day. No free parasols, cabanas are charged at extortionate rates and so are parasols, sun loungers basic. Long queue at check in, only to be told we were no longer in the main hotel but instead in the W hotel, where maintenance work was being carried out. This is a five star hotel, that is not delivering five star service. I would not recommend.