Mandalay Bay Resort & Casino

Perfect place if you want to walk to Allegiant stadium

I stayed at Mandalay Bay for three nights in a suite while attending a conference, and unfortunately, what should have been a comfortable stay turned into an incredibly frustrating experience. First, the suite I was given was smaller than the suite I had reserved. When I raised the issue with the hotel, I was told that Mandalay Bay had made a mistake. To make up for the error, I was promised three complimentary nights at Mandalay Bay Resort. I was specifically told that I would receive an email with the three-night complimentary stay certificate when I checked out. When I checked out, I specifically asked the front desk about the promised three-night certificate. I was told that I would receive it by the end of the day. That was another promise that apparently meant nothing. I never received the certificate. To make matters worse, housekeeping failed to clean my room during my entire three-night stay. The sheets were not changed, the bathroom was not properly cleaned, and the room was essentially left unattended for the duration of my stay. This is simply unacceptable for a resort charging the rates Mandalay Bay charges. So, to summarize: * I was given a smaller suite than the one I reserved. * The hotel admitted it made a mistake. * I was promised three complimentary nights as compensation. * I was told at checkout that I would receive the certificate by the end of the day. * I never received it. * My room was not cleaned during my entire three-night stay. * The sheets and bathroom were left unclean. Mistakes happen. What is unacceptable is how Mandalay Bay handled the mistake. Rather than fixing the problem, the hotel made promises to resolve it and then failed to follow through. For a major Las Vegas resort, this level of service is embarrassing. The combination of an incorrect room, lack of housekeeping, and a compensation promise that was apparently forgotten makes this one of the most disappointing hotel stays I’ve experienced. Mandalay Bay has a lot of competition in Las Vegas. Based on this experience, I would strongly consider staying somewhere else.

The check in line is so long, it smells like cigarettes. staff is rude. You can’t get help for anything if you need it. In a hurry and need help accessing your room? Good luck!

Tanisha was absolutely amazing! She went above and beyond to make sure we were taken care of. Her kindness, professionalism, and excellent customer service truly stood out. Thank you, Tanisha, for making our experience even better!

Hands down one of the best hotels on the strip enough for The whole family to enjoy