Mandalay Bay Resort & Casino

Stay here if you want to be ripped off and waste half your vacation fighting with the front desk. Mandalay Bay’s billing system is a pure scam designed to be intentionally non-transparent, adding random charges and hidden fees hoping guests won't notice. ​When booking, they promise a $50 credit per room, which magically disappears once you check in. They claim it will be deducted if you bill food to the room, but even though I made sure to eat at their designated cafe, they completely ignored it and charged the full amount to my card anyway. The credit was nowhere to be found. ​I literally wasted half a day today calling them SIX different times just to get their errors fixed, and I still don't trust that the final bill will be correct. They purposely complicate their billing to take your money. Absolute nightmare customer service and a total rip-off. Avoid at all costs.

Everything was top notch and I’d stay there again. The location is good atmosphere rooms are clean and the value was OK.

Lost my bag. Did not offer to help look for it or check camera.

Super clean, well maintained, friendly environment very comfortable. Great lazy river. Good food.

It was absolutely awful. I spent my harder money to be in a nice penthouse suite for a tradeshow and nothing went right. First check-in was delayed for 45 minutes, which put me behind for an event. When I got to the room, my bags were still not up there. It took another hour to get the bags up to the room. When I jumped in the shower and got out late to the event, I pulled on my clothes, pulled out and iron that looked like it was from the 70s and the iron literally leaked water all over my shirt ruining it. It took another 30 minutes for a new iron to come up with a new ironing board. The general is very nice and remarked that he never seen an iron that old or an ironing board that old in the room. The next morning I got up to get ready and the lights in the bathroom didn’t work. After being on hold for about 15 minutes, I was told to check the circuit breaker like I was a dummy. Clearly, why would I ever think to check a circuit breaker in a hotel room. I shared my disappointment with the lady and she dismissed everything I said. The showerhead was old half of the outlets didn’t work and the line for the bag check on checkout was at least 30 minutes long. I will never stay here again