Mandalay Bay Resort & Casino

I was there for 4 nights and the bathroom sink was never fixed. It was draining slow and disgusting when I had to brush my teeth and shave. I put in 3 requests to have it fixed and I even went down and waiting I the front desk line for 15 mins to follow up on my requests and it was never fixed. The phone lines were not working because the hours were temporarily changed, which is why I went down to speak to someone at the front desk. I used to love staying at the Mandalay Bay. So sad that it has gotten this bad. The fountain near the stairs on the way down to the gym doesn’t even have running water anymore.

The bed was terrible. The mattress was old and lumpy. We flipped the mattress ourselves and requested extra pillows that we could stuff under it to even out the surface. Trying to reach Guest services by phone or at the front desk was a minimum 20 minute wait every single time The front desk was extremely understaffed, and some of the personnel need to be retrained.

Mandalay Bay is an amazing hotel. The rooms and amenities are clean Gabriel Culiat will definitely recommend them to family and friends

The hotel was so large that they could not cope with the amount of customers at check in, we waited over 2 hours. The hotel was oversold as they had a convention with 8,000 people. The check in adviser offered an upgrade to the W Hotel which was attached to the Mandalay Bay, we were shocked this was not an upgrade, moved us to a 2 bed room that was interconnecting, you could here everything that was being said next door. Very tired room. Called Guest Services who eventually provided us a King Room that we booked and paid for. Went to the Pool the next day which was crammed with beds as one of the pools was closed due to lack of lifeguards, there solution was to charge $500 for a cabana for the day. Why charge a daily resort fee if you cannot provide the services?? I presented myself at the front desk the night prior to check out day, they provided me with a statement which I queried about the parking charges that I had already paid. When I checked my card I had been deducted the incorrect amount and an extra charge of $80USD for apprentenly removing some alchohol from the fridge to place my prescription medications. This triggers a weight discrepancy. I called customer services who was not helpful and said that housekeeping do not confer with check out about mini bar charges unless a customer complains. This is the worst experience of a hotel and I am still waiting for this overcharge to be corrected. Not good enough Mandalay Bay!

We loved our room and the view of the Strip. The walk from the guest elevators to the parking garage is fairly long, but it wasn't a major issue. If you have a car, this is a great hotel and an excellent choice. Without a car, however, I would probably prefer Park MGM because of its more convenient location. The service at the front desk was excellent—friendly, efficient, and welcoming.