The Signature at MGM Grand

We stayed at The Signature at MGM Grand from July 7–12 and were extremely disappointed with our experience. We specifically chose this property for the kitchenette, but our refrigerator had a strong odor and never maintained a safe temperature, forcing us to throw away groceries and restaurant leftovers. We reported the issue multiple times and were repeatedly told someone would come fix it, but no one ever did. We spent our entire stay with a broken refrigerator and no resolution. What made the experience even worse was the consistently poor customer service. Basic requests were often met with resistance, including a simple late checkout request. As Marriott Platinum Elite members, we’ve stayed at many Marriott properties, and this was by far one of the most disappointing experiences we’ve had. We left feeling like an inconvenience rather than valued guests. Unfortunately, despite being the host hotel for a convention we attend annually, we won’t be staying here again and would not recommend this property to others.

Our stay here was fantastic. Would highly recommend this hotel

Really enjoyed our stay, staff was great. Really enjoyed the pool area, liked that it wasn’t insanely busy like some other places. Wish there was a little more seating around the pool, lots of reserved spots that were blocked (but not being used). Rooms were nice, clean, beds comfy. We liked having the kitchenette, saved a few dollars by hitting up target Day 1, and being able to make our breakfast and lunches. When going to the main strip, I highly recommend using the connecting hallway that goes to MGM. Doesn’t add any time for most places, and can walk inside out of the heat. Also, lots to do in MGM and across the road at New York New York.

MGM Signature towers units are extremely comfortable, and staff are very attentive, courteous and professional. The atmosphere is very calming, and it helps that there are no casino machines!

Our 10-night stay at The Signature was the most disappointing hotel experience we’ve had. From our first night, the manager refused to provide extra blankets, pillows, towels, or even enough glass cups for the three guests in our suite, claiming it was “hotel policy.” When we asked how we were supposed to rinse our mouths without cups, we were told to use our hands. Throughout our stay, we were repeatedly denied basic comfort items and felt unwelcome rather than cared for. On our final night, my son was up all night vomiting. I called at 1:30 a.m. to request a 2:00 p.m. late checkout so he could get a little more rest, was left on hold for about 45 minutes, and then manager Justin was rude, denied the request, and hung up on me. The only bright spots were the housekeeping staff, valet team, and bellman, who were outstanding—especially the bellman who compassionately helped us with a wheelchair, our luggage, and loading our car while my son was still very sick. Because of these repeated service failures, I cannot recommend The Signature and hope MGM reviews our stay and makes meaningful improvements.