The Signature at MGM Grand

The staff hates you. If you ask them for anything, it's a major inconvenience; don't forget they're doing you a favor by speaking to you.

We upgraded to a suite for some extra $ and it was worth it. Huge room with two bathrooms and a spacious balcony with lovely views to the pools. Parking is included but it’s a valet system and you’re constantly reminded that gratuity is not included so make of it what you will. Pools close at 6 pm which is unusual and very inconvenient—we couldn’t even use it as we got back at 6:30 pm. The location is relatively convenient—the Strip is about a 20 min walk, the Sphere is about 30 min. The room was clean and spacious with a kitchen equipped with dishwasher, stove, etc. But what for? Given that there wasn’t a single plate, cup, cutlery, let alone pots and pans. Coffee machine with Lavazza pods. The bed was too soft for our liking and the pillows too thick. The balcony would’ve been lovely but with no furniture (not a single chair or a small table?!) there’s not much to do there. We ended up taking chairs out of the room so that we could enjoy our coffee there. Staff aren’t particularly welcoming either—there’s an attitude a lot of them have (that can be eased with tips…). Overall a good accommodation with some room for improvement. With a little more attention to detail this could be a much better hotel.

HORRIBLE EXPERIENCE. We had a very poor experience with virtually everyone we dealt with EXCEPT the valet. The valet service was excellent—although maybe that’s because we arrived in two Lamborghinis. We specifically PAID for a guaranteed 3:00 PM late checkout when we booked our room. We only booked ONE night because the entire point of staying was to get a good night’s sleep, sleep in, and then drive back home the next day. So why was room service ringing our doorbell NONSTOP at 9:00 AM? Is ringing it once not enough to realize the guests are SLEEPING? Thanks for waking us up. Then, just as we were FINALLY falling back asleep, we received a text at 10:30 AM telling us checkout was at 11:00 AM and that our room keys had been deactivated. What?? We PAID for a guaranteed 3:00 PM checkout. Your text service couldn’t fix the issue, nobody answered at the front desk, and we were forced to physically go down to the lobby and waste even more of our morning getting something corrected that should have already been handled. How do you drop the ball this badly on something we specifically paid for? The front desk acknowledged what happened and told us we would be given additional time beyond our paid 3:00 PM checkout because we had been woken up and then forced to waste nearly an hour dealing with MGM’s mistake. Then, at 2:59 PM—BEFORE OUR ORIGINAL PAID 3:00 PM CHECKOUT TIME, let alone the additional time the front desk had just promised us—room service started BANGING on our door nonstop while I was IN THE SHOWER. After everything that had already happened, I literally had to come out of the shower naked to tell them to stop and get a manager. Instead, they brought SECURITY to our room. Ironically, security completely understood what was happening and told them THEY were in the wrong. And somehow it gets worse: while I was showering, THE SHOWER HEAD—WHICH WAS VISIBLY RUSTED—BROKE OFF MID-SHOWER. I had to finish my shower in the bath because the shower was no longer usable. We paid extra for a guaranteed 3:00 PM checkout specifically so we could sleep in. Instead, MGM woke us up repeatedly, deactivated our keys hours before our paid checkout time, made us go to the lobby to correct MGM’s mistake, interrupted us AGAIN before even reaching our original 3:00 PM checkout time despite promising us additional time, sent security to our room, and provided a room where a rusted shower head literally broke off while being used, forcing me to finish my shower in the bath. Absolutely unacceptable for an MGM property. This was not one isolated mistake—it was failure after failure after failure. The valet team was the ONLY bright spot in an otherwise HORRIBLE experience.

Good service good experience everything clean rooms lobby pool good price for the rooms

10 out of 10 would not recommend the hotel says its a “luxury resort“ the entire place was an absolute disaster! screaming drunk people in the lobby extremely slow check-in zero late checkout options my mother-in-law‘s room was a literal construction zone like it didn’t exist and when asked to refund or replace the room, the hotel said no forcing her to find a replacement last minutethe one bedroom King suite that we were given didn’t feature a king size bed overall, I would say this hotel completely ruined me, and my wife’s wedding weekend I would not recommend it to anybody that I knew or even a stranger