The Signature at MGM Grand

My sister and I stayed here for 5 nights in August, we were in Tower 1 at a request due to my sister being on crutches. The hotel itself is fab, staff are very friendly, the one and only negative is the beds, they are so uncomfortable!

This was our second time at The Signature and once again we were blown away. The room, the service, it was just as we expected and just as it should be. We have tried quite a few hotels on The Strip by now, but the Signature still stands out.

This is our second stay at the Signature with two very different experiences. Check in was fine, but absolutely no option to pay deposit for incidentals ($100USD per night in cash plus resprt fee of $30USD plus tax per night.) Now I know this is Vegas and resort fees are fine, but the wi fi constantly cut out, didnt maintain throughout the hotel, dirty sheets on bed when arrived which were replaced when called housekeeping, however dirty ones were told to be left outside door and someone woudl get them, they were still there the next morning. Kitchenware is not supplied which is clearly stated , howevere called as soon as arrived in room to ask for 4 sets of kitchenware, never came in 3 days. Called for water bottles for fridge which were included as part of resort fee, they no,longer deliver them to the room, you go to the front desk and get your daily allocation of 2 150ml bottles. Ridiculous and its an effort when you ask at times. Used room service once and was sufficient, cost effective and tasty. Utilised the incidental nightly fee in MGM restaurants so this works well, however I received no receipt on booking in of what had just been placed on my card, no information about rooms or what restuarants we were eligible to eat at, was told I would have to go to MGM and ask each retaurant. This can be improved. Room otherwise ok, showerhead needs replacing in room 17-117.

Stayed in 3 days at Tower 2. Everything was ok - reception is helpful, room is clean but not the size as i have imagined (the kitchenette/amenities facing the bed). Easy access to MGM for business meeting but a bit distance to the strip. Only thing is reception and house cleaning department are operated by different company. overall is still a good choice if you would like some quiet place behind the happening place.

I booked a Deluxe Balcony Room for 4 nights with 2 friends. Its nice because its not a casino hotel as such, so once you arrive you can head straight to the lobby. We were on the 19th floor, views were great - particularly at night once everywhere was lit up. The room was modern, clean, spacious. Housekeeping every day was brilliant. The only negative was when we ordered room service one evening. The menu was on the TV in the room, we called our order through to be told the menu has changed, so we had to go on the website which didn't display prices. Once ordered we were told it will be delivered in take away packaging. Whilst the food was pleasant, it was over priced at around $70 for a salad, sandwich and pasta dish, plus tip- so $90! In hindsight we would of gone somewhere for dinner for that price, we just had a long day already.