The Signature at MGM Grand

During my recent stay, I experienced several service lapses that fell significantly below expected hospitality standards. On the first night, the toilet in my bathroom backed up in the middle of the night. Housekeeping came to dry the bathroom floor, but the next day the room had a strong, unpleasant odor. I notified the front desk and requested housekeeping service. A housekeeper arrived early while we were still sleeping and stated she would return in an hour. We left the room for the day, but upon returning around 6 PM, it was clear the room had not been serviced and the bathroom had not been cleaned. The odor remained, and no follow‑up was provided despite my request. I approached the front desk again to ask for assistance, but no one was sent. At checkout, I mentioned the incident to the front desk associate, who dismissed the concern without acknowledgment or apology. His response was cold, disengaged, and lacked any sense of accountability. Additionally, at the pool, all front sun beds were marked as reserved, leaving only a few beds available in the back. When I asked the pool manager/supervisor for assistance, I was told that the front beds required a $100 fee or that I could “come back later” and hope one became available. The tone and delivery were uncaring and disingenuous, offering no genuine hospitality or effort to assist. Overall, the experience reflected a breakdown in communication, follow‑through, and guest care across multiple departments.

Very nice room, (36th floor, bedroom with adjoining room with small kitchen). View of the Sphere was pretty cool. Excellence location Clean area, elevators fast and easy. Very friendly and responsive staff! The small kitchen was very nice to have with full size refrigerator/freeze, coffee maker, sink, stove.

Excellence location. Relaxing atmosphere. Clean and vibrant suite. Excellent service! Very friendly and responsive staff!

The stay an all was great I feel like pool they be extra with kids when even the pool is alone and under parents supervision

Loved the rooms, the fact that your key works for only your room and floor, casino area cool, view amazing. Would definitely come back