The Signature at MGM Grand

I've stayed at this property many times in the past, but my last visit was over 3 years ago. I booked via the Hyatt website and requested an upper level walk out balcony. At check in (about 12:30) I was told my room wasn't ready yet, but it would be on the 7th fl-- I asked about a higher floor and was told none available (not sure if that was due to Hyatt or not). I was also told they would call me when my room was ready. I left my bag and went into the MGM casino. With no call, I came back around 3:30 and was told my room had been ready 'a hour ago'.. (But No Call ??) The room (7-316) was a one room suite with Micro, fridge, etc.... but no utensils, dishes, glassware, or pans. In the past I do remember the kitchen being fully stocked. There was a note saying I could call down if necessary. Also there was a mini bar (I think), although it was locked and no key had been offered. Aside from those issues, the room was comfortable with a nice Strip view, but the only way to enjoy that view is standing up, as there are no chairs or furniture on the balcony.

The staff is what make this hotel great. This was my second time in Vegas, the first time I stayed at the Cosmopolitan which was very nice but I prefer this hotel over the Cosmo. Let me start off by saying that I've stayed at 5 star hotels all over: Tokyo, Kobe, Bangkok, NYC and if it counts the Ritz in Denver. The staff at 5 star hotels is always very helpful and extremely polite and at the Signature they met this standard. However what blew me away was how genuinely warm the staff was. I knew it was going to be a good stay from the moment I checked in. The girl at the reception was all smiles and very warm. I caught a cold right before arriving so unfortunately I was under the weather the entire time. Every time I ordered room service it was very quick and the service excellent (I recommend the chicken noodle soup and the salmon Caesar salad). One day I was in the room when they came to clean and one of the cleaning folks was a very gay guy. He was hilarious. He saw that I was sick and demanded that I drink tea with lemon and something else. He did get on the phone and did his best to find me that tea but couldn't get the ingredient he was looking for. I had to insist a few times for him not to worry but I have to say this guy went above and beyond. Other observations: 1) The hotel is a real short walk to MGM Grand just a few minutes. 2) Each of the three towers has a pool and they are not overcrowded - easy to find a chair. If you prefer you can use the MGM Grand pools. 3) The gyms are very good for a hotel gym, 2 of the three towers have one. I'll definitely go back to this hotel!!

Our first time in Vegas, and we had chosen the Signature because of the reviews and good price. We got a warm welcome from friendly front desk staff Tanja, and as she saw that we were German, she talked in fluent German to us. We were quite early and Tanja offered us an upgrade to a penthouse suite with an amazing strip view, if we could wait 1 hour more. That wasn't a problem as we had to return our rental car anyway. We got a room in tower 3, which is the closest tower to walk to the strip. We did that once on the hottest day.....never again. Bell boys call you a taxi any time of the day, that's more convenient. Our room was beautiful, spacious and super clean. The most comfortable bed we've ever had and everything worked well. You can use all pools from all towers and MGM pool as well, but we were happy with pool at tower 3. In tower 2 there is a little cafe, delights, where we got nice breakfast. We would return for sure. All staff and housekeeping super friendly and accommodating.

It was great, very clean and the fact that's its on the strip but not a casino perfect. They have free wifi and the rooms are very spacious all suites and you can cook for yourself great for family. The bar in tower two the best it's honestly a hidden gem loved the bar attendanc.

It was our first time staying here and I would absolutely come again and again! We had a deluxe balcony suite and the size of the room was perfect. I was hoping to be located in Tower 1 (closest to MGM and its pools) but we were assigned to Tower 3. I asked to move and was told they were full for that night (Saturday) but to stop back the next morning. I did so and was moved to Tower 1 with the help of a wonderful front desk associate named Ybett. She was fabulous and SO helpful! The rooms have huge bathrooms, fridges, microwaves, everything we could need. The bed and pillows were so comfortable, too. I also love the non-smoking aspect of this hotel. It was a short, inside walk to the MGM and not far to the strip. The valet service was wonderful as well. They had my car ready for me each morning without me even requesting it, and when I did need to request it at different times, it arrived very quickly. I can't recommend this hotel enough! Everything was wonderful.