The Signature at MGM Grand

I was so surprised and relieved when I first walked into our suite at the Signature for our 4-night stay. The amount of space, the view from the terrace, and the modern, attractive decor made this a great stay. Housekeeping comes in daily and even does your dishes for you. The room was quiet, with 2 bathrooms (one with a Jacuzzi and the size of my bedroom!) and loads of storage space- and is beautifully set up for basic cooking, with a full-size refrigerator, stove/oven, and even a dishwasher. Two televisions with plenty of desk space. MGM really did this right.

When we arrived the lady on desk was very friendly and chatty, we explained that it was our honeymoon. Originally we were put in tower two but I explained that I wanted a room high up in tower 1. Straight away this was sorted and we got a beautiful room on the 37th floor. Our room was lovely and very clean. There was lots of space for our clothes and shoes and the bathroom was lovely with a big shower and jacuzzi bath. The kitchen and fridge came in handy too. We went straight to tower 1 pool which is adults only, had a lovely relaxed atmosphere. We ordered the nachos (they were yummy) and got our mgm cup which is reusable for drinks which does work out cheaper (even though all drinks in Vegas are expensive! It is cheaper for food and drinks at the signature pool than mgm pool) The walk to mgm is not far at all and is all under cover and air conditioned. We used the monorail to get around and uber which made getting around Vegas easy. One evening we walked from ceasars palace back to the signature which wasn't too far (especially when you can stop in different hotels and have a look around) Overall I would really recommend this hotel to couples and families. It was nice to get away from the craziness of Vegas and the smoke from the casinos to a lovely room and very comfy bed after a mad day and night on the strip.

Anyone can tell by looking at my reviews this isn't my first stay at the Signatures. I tend to stay at this facility for many reasons. They treat everyone as if they are a VIP no matter what room or floor you stay in.The overall stay was very pleasant, the hotel is a great place to stay if you want peace and quiet and the end of a long day on the Strip.This is why I was shocked by the recent lack of attentive customer service. Upon arrival August 1, 2017 14:40 I was informed my suite wasn't ready. This can happen and I do understand that from time to time. I was told by the gentlemen who checked me he would check for me when the suite would be ready. His other option he could put me in a room much lower that I requested or paid the extra fee for. I declined. After waiting :30 mins I went back to the desk and check when the room would be ready. A different guy said he would check, still no definitive answer. Upon waiting now I had been there about an hour I spoke with a very friendly woman at the front desk. She informed me that they were extremely busy. She attempted to call housekeeping to get some answer for me. After she got no answer, she informed me that there was no time table when the room would of could be made available. She also offered to move me to a different room on a lower lever, She also informed me she could not refund me the money I paid for the suite on the 38th floor as I booked my room through their parent company. I again said I would wait. She mentioned they had no time table when room could be ready. It could be from now until midnight. I walked away she was very pleasant, sadly couldn't provide any real answers as her hands were tied. Finally after about two hours the room was ready. With technology there has to be a system housekeeping and guest services could have to offer guest information. All and all I will continue to stay at the Signatures. Even with the recent issues. Also my room wasn't cleaned on multiple days, as well as others on my floor for whatever reason. As told my guest services when I called to get someone to clean it. The housekeeping staff confuses the colors red and green. Green light means service red light means privacy.

The suite was nice and had a partial Strip but mainly McCarron airport view. We decided to splurge and took a one bedroom suite with balcony on 38th floor. Two bathrooms, the en-suite was large and sported a bathtub Jacuzzi. The king mattress in the bedroom was very comfortable, the pull-out sofa Queen in the living room was not. Overall very happy with our visit and will likely stay there again.

I travel twice a year to Vegas for business and this is by far my favorite place to stay. I like that you don't have to walk through a casino - the hotel has it's own entrance. Each tower has a pool of its own, but the MGM pool complex is just down the walkway. The food court, shopping, and MGM Garden arena are all connected via the walkway as is the tram that runs up and down the strip.