Vdara Hotel & Spa

A great hotel to stay in & quieter than the hotels with casinos. Very stylish & the bed is comfortable & all cleaned well. Helpful staff as we have asked for a late check out

This was our 4th stay at Vdara. We first stayed there 9 years ago for our wedding & It used to be luxury but this last stay was incredibly disappointing. On our first day, we arrived early at 11am and were given a room straight away which was great. Upon check-in, the staff was incredibly friendly and I asked for cutlery, plates and washing powder. She said she would have it sent up. When i got to the room, i called to have linen sent up as well as i booked for 3 people and needed to make up the foldout lounge I asked 3 more times during the day for the crockery and linen. At 8pm they were delivered. We were told we could not have any more pillows as they had run out. There were no extra pillows in any cupboards. We booked the room for 3 people so I would have thought they would allow us all to have pillows. I went to the front desk to confirm they had no pillows, I even asked if they would get a pillow from Aria. The guy told me they were "fully booked". My response was that they are a hotel in Vegas and should cope with being fully booked instead of letting guests down. I was offered a $30 food and beverage voucher. Just for future, a voucher is not a substitute for a pillow. For the price of a room & the resort fees, can I suggest you invest in more pillows. The rooms are now very run down. The rooms were relatively clean. However, when I made the fold out bed, their was a dirty tissue in it which was extremely gross. Vdara will continue to have guests due to their large rooms, washing/ dryer in rooms, kitchens etc which is hard to find on the strip & it now shows that they just dont care about guests. 2 stars for the great location & beautiful views from the corner suite.

If I can offer any advice, it would be to not stay here. Vdara used to be considered a luxury hotel and it is now far from that. We had friends staying at a Hilton property during the same dates, their suites were a fraction of the cost and were beautifully updated. MGM/ Vdara/ Aria lost a long time customer. I took video and images of how run down the property is.

Stayed in a studio parlor suite at Vdara, room 12036. Minibar completely unstocked, like bare. They said they would put in a ticket for it to be filled tomorrow or the next day. The in room tablet for controlling infotainment and ordering room service was broken and non-functional. Let them know and they said they would be putting in another trouble ticket. The room was not clean. Dust on all the surfaces, still crumbs of food. I asked to be changed rooms, management declined a room change. Front desk assistant was nice, but unhelpful. Ultimately, it was you get what you get. I would expect this out of the Luxor, not an Aria property. They need to tighten it up. Terrible! Book at Aria or Cosmo or Wynn or Venetian before booking here. Such a shame because it is in a good location for proximity to Aria, Cosmo, and Bellagio.

We reserved a Studio Parlor Suite at the Vdara in late June 2025. The room itself was a little dingy. The furniture was banged up. There were HUGE stains on the couch. The refrigerator was completely frozen (needed to be defrosted) so none of our food and drinks stayed cold. I can go on and on (hair in the bed, shades didn’t work, etc.) but even though the state of the room was bad, it was the indifference from the staff that was the kicker! When I brought up the issues (one night into our stay), I was told they were completely booked and I could not be moved. No compensation was offered, no fees waived. The staff did not seemed too concerned with addressing anything I was upset with. I got a “sorry” when I again brought them up at checkout. Again, no compensation offered. My wife and I have exclusively stayed at MGM properties the past 20 years (we actually got married at the MGM Grand 15 years ago), but the terrible experience with the room combined with the awful customer service prompted us to tour other properties on north end of the strip. Very disappointing.