The Venetian

Loved the suite and my experience was wonderful.

Very beautiful hotel. Room was amazing. We had a view of the sphere, which was nice, but if not for that we would have been looking at rooftops and ac units. Resort was very busy. Casino was OK. Seemed like very tight slots. After dumping alot of money into one machine we finally hit a free spin bonus and only got a 9 dollar and change payout. Tried one restaurant. It was very good and portion sizes were large making the overall value reasonable.

Our experience was the best. The bed was comfortable and the pillows were comfortable. The resteraunts were delicious. My personal favorite was the Sugar Cane. OMG.

I checked in February 6 to find out that someone else check into my room. They asked for my credit card that was on file and it was not the one that I used to pay for my accommodations. The lady also mentioned that I now have a king room when I had booked a double queen room. She ended up getting me an “upgraded room” but honestly how do I know this room is better than the one I originally booked. I was also given 5 complementary champagne that I never got to use. I went to redeem the champagne and the restaurant was closed. We went the following day and was told by staff several places to go and places were either closed or didn’t take the ticket. So I went back to the front desk and ask is there anything else that can be offered since I am unable to use these complementary champagne cards that were given to me. This is when my experience went bad. Instead of the front dest lady stating unfortunately this is what we offer she questioned what places I went to and then asked what time did I go. She continue questioning me when I informed her that all I’m asking is that these complementary champagne cards that are given to us is not inany convenience for us because we’re not able to use it when we want to. Is there anything else that can be given for the issue occurred yesterday. She ended up looking in the system and stating seems like the issue was resolved and we gave you an upgraded room, complementary champagne that are over two to $300 worth. I can possibly refund you one of the resort fees, but seems like we’ve done everything we can. I can go see if my manager would like to do anything for you. She continues to are you her case. Like if we were on trial. Stating that these are the only two restaurants that they can be utilized at an asked me did go past 1 AM because she ended up giving me the time of day of the restaurants. This way I am aware of that. I asked her once again. My only question is is there anything else because these are not a convenience for me as she continues to tell me how is that when it’s open from this time to this time. At this I was done with the conversation she went to go speak to the manager, and the manager stated there’s nothing else we can do. I do regret not getting the rewards card the night before because we were gambling a lot and our record show nothing is being spent in the hotel when in reality we have spent over $3000 in the casino. So we went ahead and took the cards and tried to it. At least try to redeem one of them and here is the funny part that’s not really funny. When we went to the restaurant and try redeem it, they say that they are out of the champagne and have been out since the previous night. This is where I have been saying about convenience why offer something if it’s not available to your customers. When mysister-in-law turned in the cards because obviously we’re not able to use them the lady had the nerve to say, why don’t you just wait till they restock? Are you kidding me? You expect us to just be sitting around waiting for the champagne to come, they did not give an ETA of when it can possibly be in. This is Vegas. We are going to be out and about. We actually did over 25,000steps that day walking the whole strip and they expected us to just come back to the hotel every hour to see if we can get free champagne. No; we really thought that this was going to be the hotel from now on until this experience happen. My brother fell in love with the place and said this is where he will come with his wife, but after this incident, we do not want to come back. They could’ve said I’m so sorry. Let me send you a bottle of champagne to the room, and that would’ve been a resolution and then a more convenient matter because this will allow us to drink it when we are wanting to drink it. Next time offer something more reasonable and/or know how to be more accommodating to your customers. Being on trial is not a way to resolve an issue. Do better.

Incredible hotel very beautiful and location was just where we needed. So clean and staff so helpful , this will always be our choice of hotel for Vegas breaks