The Venetian

This was our first time to stay at the Venetian. What a fantastic experience!! Brought my wife into town to see the Kenny Chesney concert at Sphere. We love the easy access to Sphere from our hotel. Probably the best experience was when we checked in with DAX, he was absolutely fantastic!!!!! Incredibly polite and hospitable, wonderfully humorous and noting that it was our first time here and only the 2nd time ever to Las Vegas, he upgraded our already great suite to an even better room with a great view. The hospitality world needs more people like Dax!!! we certainly look forward to our return trip to the Venetian and to Las Vegas.

Absolutely first class, five stars⭐️⭐️⭐️⭐️⭐️Staff were incredibly nice, friendly and helpful. Had a wonderful stay. Went to the Sphere to see Kenny Chesney. Perfect place to stay if going to the Sphere

Suite: While the suite is large, it's dated. Pool: The pool on 4th floor was literally yellow, likely from urine. I left after just a few minutes. And, because of limited mobility, I could not walk to the adult pools at Palazzo because I was not sure just how far it really was. All staff could tell me was, "It's not that far...just make a right through a hall, etc., etc," They didn't provide clear directions. The property is huge. Pass. Pool Safety: Needs to improve. Staff nor parents supervised adequately. Children were running and jumping into shallow pool and lifeguard was too busy literally staring at his fingers and talking with other staff. No eagle eyes ensuring safe play. Casino floor: The casino needs more leadership on the floors. It was super crowded (probably due to heat outdoors) and staff were not helping people move along. Many families and groups were walking, stopping to talk mid-walkway, blocking walkways, oblivious to others, etc., impacting the overall feel of the casino experience. Phone found: Good experience.I did find a black cell phone on a slot machine. I brought it to security staff and they immediately logged it, took picture of slot bank and I hope its owner checks with security. They have it. Front phone screen is a black and white photo of a person maybe on a lake or something.

Hotel was fine but supposed to link our reservation as we booked 2 nights with a group with sphere tickets and another 3 nights on our own. Called 4 months ago to make sure they linked them. Did not. Verified this again at check in. Didn’t happen. Maid told us that morning we are checked out and keys won’t work. Went down to the front desk. No apologizes. Just handed us new keys. You would have think they could at least give us 2 drink vouchers for our troubles. ( and standing in a big queue to get this fixed.

​I booked a room with a view of the Sphere to celebrate my mother’s 70th birthday. Although the hotel is older, I chose it because their website claimed that the rooms had been renovated. Unfortunately, the stay was extremely disappointing. ​First, the room condition was poor. Contrary to the description, the room smelled musty and was far too dark, making it very uncomfortable. ​Second, the minibar was empty upon arrival. I contacted the front desk immediately, not only to have it filled but because I did not want to be unfairly charged for missing items that were not there to begin with. Although they promised to check and refill it, no action was taken throughout our entire stay. To make matters worse, the room phone was broken, forcing me to use the speakerphone, which made me question the hotel's standards. ​Third, the bathroom was completely unhygienic. Both sinks were clogged, and the water would not drain at all. I did not want to take photos of such a repulsive sight, but this meant that every time we brushed our teeth, the water remained sitting in the sink. We had to endure this unsanitary condition for the entire three-day stay. ​Fourth, when I tried to contact the front desk again to address these issues, the phone was completely non-functional. I was unable to reach anyone at all. ​I wanted my mother’s 70th birthday to be filled with only good memories, so I chose not to make a scene or file a formal complaint during our stay. However, considering the price, the lack of maintenance and service is unacceptable. I hope this feedback leads to better management for future guests.