The Venetian

I booked the Venetian so I could have easy access to the Sphere, however, I was told that the passageway was closed so I had to walk to the Sphere which took me about 20 minutes. I had asked for a wake up call at 3.30 am as I had an early flight out from the Harry Reid airport. I slept on the sofa next to the phone and at 4 am a security guard came into my room claiming that I had not answered my call. No knock just entered into my room! Never had this kind of experience before! Unacceptable!

Sadly, my outfit was taken in my room after I came back from the pool and we went out for dinner, and in the meantime, the room was being cleaned. The next day I went to wear my swim cover-up and it was gone. The Venetian said they don’t take any liability. If their staff takes anything there’s no proof that they took it. This is ridiculous because they are the only ones who entered the room from when I left and took it off till when I went to go put it back on. The sad part was upon checkout. They charged me $168 in resort fees and the least they could’ve done was compensated at this time and taking it off my bill. They explained they needed to do an investigation so we left and waited 30 days for their answer and they came back saying they don’t take any responsibility. Very disappointing they don’t take any responsibility for their workers. It was a very lovely resort, but I would never stay hear again. The customer service is not up to par not at checkout and with their security investigation. Wouldn’t stay here if that is how they treat a customer.

This is an awesome property on the strip - you will be awestruck with the facilities. We were upgraded to a huge suite. There are 40 restaurants and casino in the property. Now the shortcomings- not only is it expensive but also nothing is free. House guests need to buy SPA pass to use sauna or steam. There is no coffee tea maker or water provided in the room. Room service charges $22 for tea! The housekeeping team does not replenish the soap, shampoo which you will expect for a hotel of this luxurious standard.

Second time we stayed at the Palazzo. Room was spacious and clean. Staff were friendly. The restaurants ( 40 of them) were very good. We tried several and all were great. It is connected to the sphere so you don’t have to leave the resort to get to the sphere. Pools were ok. Crowded and somewhat cloudy. Would stay again.

Pros: The Venetian Resort and Hotel is everything you could hope for in a stay on the Las Vegas Strip. A stationery cruise ship. The suites are beautifully-appointed, the variety of shops and restaurants are exceptional, and the casino is well laid-out with plenty of gaming opportunities. Security is posted near the hotel room elevator banks for guest control, and the staff is incredible. Housekeeping are the sweetest people. Tip them for sure. Our suite stayed immaculate. The Gondolas on St. Marks Square is dreamy, as are the painted skies in the Grand Canal. A pretty representation of Venice, with some really nice views if you’re having dinner in one of the restaurants there. All in all- worth a stay if you can grab a sweet deal. It’s pricey here, but I can see why. Cons: The deposit for incidentals is $150 PER NIGHT. Put it on your credit card for sure. DON’T even breathe on the mini bar due to the weight counters. If you even pick it up, you’ve bought it. I like peanut M&M’s but not at $15. Be smart and just leave that stuff alone, and stock your free refrigerator at Walgreens. Self-parking is $20 per evening. On top of the $63 a night resort fee per day. You’d think they’d be a little more giving on parking due to that resort fee. Just my opinion. Terrific experience, one I won’t soon forget.