The Venetian

This was our third time visiting Vegas, but our stay at The Venetian Resort was a massive disappointment. We traveled as a family (a couple with kids), and the service we received felt like a 2-star hotel, at best. The pool area was a frustrating experience. We couldn't find a proper place to sit, and when we finally settled in a side corner for 4 hours in the scorching heat, not a single waiter approached us to ask if we wanted anything to drink. Furthermore, housekeeping was severely lacking. The room was simply not clean. To give you an example, a water glass we used on our very first day was left untouched and uncleaned until the day we checked out. The room was overall dirty (I have attached a picture of the dirt). Overall, it was a terrible hotel experience. I do not recommend staying here.

Excellent location But the service in hotel poor and the housekeeping is the worst’s thing in the hotel

Great stay! Our check in agent Issac, was the total package; property knowledge, professionalism and friendliness gave us a great first start our visit!

Had an overall great experience. Staff at the front desk, concierge, and general services were all kind, thoughtful, and amicable. The room was very comfortable. After dinner on Thursday, we came to our room to find there was a big water leakage; that was unfortunate. However, it was resolved promptly; we got a new room (higher floor, better view) at no extra cost, and the resort fee was waived. Seeing the staff working on providing a solution with a smile on their face made a big difference. Highly recommended.

It was delightful! I’ve stayed in many places in Las Vegas, including the MGM, but The Venetian is in a league of its own. Everything is beautiful, everywhere you look. You simply enjoy your surroundings. Every day, you feel truly well taken care of. Thank you!