The Venetian

We stayed in an updated room which was very nice. I always love the extra space. The resort fee they charge is ridiculous. What did I actually use that cost $62 bucks per night. The pool is closed, there are not any outdoor sitting areas with heaters, which would be nice to do at night with a drink and cigar. Other resorts have lower resort fee and just as nice. Mott32 and Nomiki did not disappoint. Gaming was pricey, nothing less than $50 minimum bet...

Hotel was very nice and nicely updated! I will say, I paid for a VIP PACKAGE to see Zac Brown with this hotel including one of their new suites. It was nice, but, I had zero view! All I could see were walls of other hotels!! You would think for what I paid, it would have been better. Of course they said, “Ask Ticketmaster” and Ticketmaster said , “speak with them. Wanted to charge me even more to upgrade to something with a view for 1 night! Passss. Still don’t like that they allow smoking in the casinos. Don’t care what you say, it comes up into the rooms. My clothes smelled of it. Other than that, very nice.

The hotel and rooms are very well appointed. The customer service was great. However, we will never stay again because there was absolutely no where to sit in the lobby or in the Shoppes (unless you bought a drink or meal), Do not go if you cannot walk a long distance without stopping or sitting. They do have scooters to use, but that is too much of a hassle. We went just for the weekend to see The Wizard of Oz at the Sphere, which was 10/10.

Every time I came to Las Vegas, I stayed at The Venetian. Unfortunately, this experience has made me decide never to stay here again. The service was completely unacceptable. At check-in, I was given a room key but no room number, because the room was supposedly still being cleaned. I was told I would receive a message once it was ready. I waited until after dinner, and by 8:00 PM I still had not received any update. When I went back to the front desk, they gave me no explanation, took my room key back, and tore the card holder in front of me. This felt extremely disrespectful and offensive. They then assigned me a new room that was three floors lower than the original one. When I asked for the reason, the front desk said there was no reason. On top of that, they told me I would be charged for parking, even though I had already paid all fees during my initial check-in. Room service was also disappointing. I left a note saying there was no conditioner and left a tip. The tip was taken, but the conditioner was not refilled for three days. On the last day, even basic items like cotton swabs were not refilled. Overall, this stay was very frustrating and far below the level of service I previously associated with this hotel.

It's an ok hotel. The rooms are large but have no amenities, not even a coffee maker. There is a charge for everything, including bottled water. And room service prices are ridiculously high. Don't do the gondola ride. It lasts 10 minutes and there was ONE song. Really not worth it.