The Venetian

Our stay at The Venetian was deeply disappointing and far below what is advertised as a luxury experience. From the start, guests are expected to manage everything themselves. We were required to download an app just to function as hotel guests, check-in was inefficient, valet retrieval could not be called ahead, and attempts to reach the front desk resulted in being placed on hold for over 10 minutes. When we entered our room, we were greeted by a dirty washcloth with visible blood stains left in the sink. This was our first impression of the room and immediately raised concerns about housekeeping standards. Even after a housekeeping refresh the following day, basic amenities were still missing — there was no conditioner in the shower. This made it clear that these were not isolated oversights, but ongoing failures. In-room amenities were also frustrating. The hair dryer is engineered to blow hot air for only a few seconds before switching to cold in the name of “safety,” making it nearly unusable. The spa experience was equally underwhelming. The spa is an extremely long walk from guest rooms, and once there, the environment was chaotic rather than relaxing. The relaxation room was loud and disruptive, completely defeating the purpose of a spa visit. Departure summed up the entire experience. We waited over 30 minutes for our car with no ability to call ahead and were told, “We have 1,900 guests checking out.” The property was clearly understaffed and unprepared, leaving guests feeling processed rather than cared for. For the price point, this level of disorganization, poor cleanliness, and lack of service is unacceptable. The entire stay felt impersonal and transactional — luxury in name only. We will not be returning.

While I love the Palazzo and appreciate the comped room, I was so very disappointed in this trip with my room with the most horrible view I have ever seen. I was told I have a view of the Wynn Golf Course, it was on the 6th floor with a horrible view of the air conditioning units. Hope I never have this experience again.

If you’re going tp Sphere definitely place to stay as hotel connected by indoor walkway. Has all the high end shopping you could want. Restaurants and bar choices above average and plentiful. Delmonico’s our favorite. Hotel spotless. Std rm suite extremely large and well done with tv’s fast internet and extra plush bathroom. Good lower priced dining options.

Flatly refuses to provide drinking water. Will only provide insanely expensive drinking water. Just extortion.....

A low second tier hotel. I was shocked how poorly the rooms were designed. I stayed in a Venetian Grand King. The room had no reading light or night light when your in bed. Idiocy for a Hotel that just did a 1.5 Billion dollar refurbish. The front desk took 2 days to respond and on the 3rd day they sent a facilities guy to my room to confirm that there was none and in order to turn the lights on and off you have to get out of bed and walk to the front of the room. The Shower is also poorly designed. I moved to the Encore for the rest of my trip. Still have not heard from the Manager (Monica or Monique) to this day. Poorly managed.