The Venetian

Check your bill carefully!! Avoid this place.... I am 74 years old retired traveler. In my lifetime I have been to many hotels around the globe. Last August I had the worst experience ever at Venetian. Rooms are large but very outdated. No USB available in the room. At checkout I found out that they have added extra charges left and right. I made reservation with upgraded room with 2 queen beds at $1105.47 for three nights. Then few days before arrival I called to change primary name on the reservation. Agent said we will upgrade room to 2 queen beds, which was already in original reservation. I emphasized to agent that make sure this is not an upgrade; I already reserved with 2Q upgrade. At checkout there was $90.70/day upgrade charge, plus taxes. I complained to checkout agent, she said we will look into this, come back in an hour. After an hour no change. I talked to another manager and all of them kept repeating the same thing, "This is an upgrade charge". Like they all are trained to deny everything. I wasted about 2 hours with these incompetent people and became very frustrated. For me money wasn't the issue, but the service cannot be at any lower scale. Avoid this place if you can.

From start to finish my experience was exceptional I love the hotel the amenities and the staff was very helpful on any and all questions.

Stayed in a newly renovated room in the North Tower in my first visit to The Venetian. Disappointed. Not sure how this could be a 5 star resort. Vegas used to be so much classier.

Beautiful location central to strip beautiful suite Great atmosphere, all hotel staff very nice, helpful. Room was excellent, great comfortable bed. Clean everything worked. Value, yes worth it. No too happy about high resort fees. I would have preferred spending the money on site gambling and or eating at the hotel. No noice, very quiet, great for comfortable sleeping Amenities: Service very good, I appreciate the kindness and hospitality of all staff.

The stay was wonderful except for the $16.00 charge per bottle of water from the room. There was no signage indicating the cost of the in room items and we had 2 bottles of WATER for 32 dollars.