The Venetian

On September 30, I received a two-night complimentary room offer from The Venetian with offer code CM54DZ. On October 6, I used the offer link to book a two-night stay from November 21–23 to attend the F1 race. I entered my credit card information (even for a complimentary room they require a card for security deposit). At the time of booking, no charges were made and there was no indication that room rates would apply. However, when I checked out on November 23, I was unexpectedly charged $1,150.30 for the room. I went to the front desk and asked why, since my two nights were supposed to be complimentary from the casino. The front desk staff were very rude and told me that because demand was high during that period, the complimentary offer did not apply and I had to pay for the room. This is unreasonable because I had booked the stay almost two months before the race using the complimentary offer, and I am certain that at the time of booking there were no additional room charges shown. In fact, I even had a separate four-night complimentary offer from Fontainebleau for the same period, but I chose to stay at The Venetian for two free nights instead. The front desk told me to contact casino marketing. The casino staff then implied that because I did not gamble enough during my stay, they could not remove the room charges. This condition is not written anywhere in the complimentary room terms. I feel this is very fraudulent — they use the “free room” to lure you in, and then charge you over a thousand dollars for the room when you check out.

Atrocious experience. We booked a luxury suite months ago. When we arrived, they put us in a corporate/reception room with no couch and no bed for my daughter. They told us that our reservation was “subject to room availability” and, for that reason, they could put us in a worse room if that’s what they had. They admitted to overbooking the resort and essentially made it our problem. Strongly recommend not staying here

We upgraded to have a view of the sphere from our room. It was definitely worth it. Everyone was extremely friendly unprofessional. The atmosphere was perfect and the location could not have been better.

We had a wonderful stay at the Venetian this past weekend to celebrate our 30th Anniversary seeing the Wizard of Oz at the Sphere. Our thanks to Marco, Concierge who helped me with our confusing reservations with Vibee who didn’t send the confirmation until 3 days before our arrival. This necessitated me making a second reservation to be sure we had a room. Marco was very understanding and knowledgable confirming we did, indeed, have our Vibee reservation so I could cancel the other without penalty. Upon arrival we were warmly greeted by Christopher at the front desk who had our room and VIP lanyard for the show the next day. He congratulated us on our Anniversary and gave us a voucher for two glasses of champagne. He offered a room upgrade for a better view including a Suite close to the elevator since my wife had recent knee surgery. This was very much appreciated. All the hotel staff including the security guards were all friendly and professional. Our Suite was beautiful. There were some issues that I resolved with Aulani the next day who apologized profusely and took care of our resort charges. Again, this was a very appreciated gesture. The convenience of the walkway from the Venetian to the Sphere was great since it was raining on the day of the event. The property is beautiful, and clearly laid out with the adjacent Palazzo and restaurants superb. It had been 20 years since our last visit to Las Vegas, but we look forward to future stays at the Venetian.

The Venetian is definitely one of the best hotels in Vegas. The rooms are spacious, clean and beautiful! The casino, restaurants and shops are also very clean and inviting. The food options for our group meeting in the Convention Center were plentiful and delicious.