The Venetian

Amazing Hotel. Perfect! Suite was beautiful and all the staff were so helpful and polite. Definitely coming back!

Went for my birthday weekend & was so excited for our stay. Was disheartened by the overwhelming cigarette smoke on casino grounds however our room was extremely dirty at check in including crusty stained sheets. Spent a couple hours trying to to get through lines at check in to alert someone. So my 1st half day wasted dealing with this mess. To their credit they did clean room (took couple of hours ) & offer a food credit of $75.00 . The resort fees of $65 per day should ensure I’m not checking into a motel 6 style room with complimentary crusty sheets & what appeared to be a condom wrapper on ground. 🤮 Overall I’d recommend being prepared to be a tad underwhelmed with the hotel which is so sad because I was beyond excited for our trip! P.S.photos were provided to the staff upon reporting & no one acted as if it was abnormal

Shout out to Sanders and the front desk crew for welcoming us in to celebrate my BiL’s 50th and making sure we started the weekend off on a positive! Gorgeous hotel and rooms, all the amenities you could need and more! Tanto bene!!

I’ve been coming to the Venetian for nearly 20 years, and this has easily been my most disappointing customer service experience. It started with a security guard on the 10th floor yelling at us for not swiping a room key, even though we were simply heading to Bouchon Bistro. Then came the confusion around the Expedia One Key benefits. The welcome letter clearly states that the slot credit is ”$25 per suite, per stay,” yet after booking two qualifying rooms, I was told I only receive one $25 credit. No one could point to any written policy explaining why. To top it off, Manuel, the front desk manager, was dismissive rather than helpful in resolving the issue. The Venetian has always been one of my favorite properties, but this trip felt like customer service has taken a real step backward. I hope this isn’t a sign that standards are slipping.

Great stay at the Venetian Resort. Location has everything to match it's ambiance with a great suite, restaurants and shops in the heart of the Las Vegas Strip. From the efficient check-in by Christopher at the front desk through departure.