The Venetian

Atrocious experience. We booked a luxury suite months ago. When we arrived, they put us in a corporate/reception room with no couch and no bed for my daughter. They told us that our reservation was “subject to room availability” and, for that reason, they could put us in a worse room if that’s what they had. They admitted to overbooking the resort and essentially made it our problem. Strongly recommend not staying here

We upgraded to have a view of the sphere from our room. It was definitely worth it. Everyone was extremely friendly unprofessional. The atmosphere was perfect and the location could not have been better.

We had a wonderful stay at the Venetian this past weekend to celebrate our 30th Anniversary seeing the Wizard of Oz at the Sphere. Our thanks to Marco, Concierge who helped me with our confusing reservations with Vibee who didn’t send the confirmation until 3 days before our arrival. This necessitated me making a second reservation to be sure we had a room. Marco was very understanding and knowledgable confirming we did, indeed, have our Vibee reservation so I could cancel the other without penalty. Upon arrival we were warmly greeted by Christopher at the front desk who had our room and VIP lanyard for the show the next day. He congratulated us on our Anniversary and gave us a voucher for two glasses of champagne. He offered a room upgrade for a better view including a Suite close to the elevator since my wife had recent knee surgery. This was very much appreciated. All the hotel staff including the security guards were all friendly and professional. Our Suite was beautiful. There were some issues that I resolved with Aulani the next day who apologized profusely and took care of our resort charges. Again, this was a very appreciated gesture. The convenience of the walkway from the Venetian to the Sphere was great since it was raining on the day of the event. The property is beautiful, and clearly laid out with the adjacent Palazzo and restaurants superb. It had been 20 years since our last visit to Las Vegas, but we look forward to future stays at the Venetian.

The Venetian is definitely one of the best hotels in Vegas. The rooms are spacious, clean and beautiful! The casino, restaurants and shops are also very clean and inviting. The food options for our group meeting in the Convention Center were plentiful and delicious.

I had a fantastic time at the Venetian and Palazzo resorts. My sister and I travelled for our birthdays. The check-in with Dianne was easy and informative. She gave us great recommendations, and was very helpful. Our room was lovely. We appreciate housekeeping who brought in a board for my sister’s bed. She needs a firm bed for her back. We had a fantastic chef’s choice meal at Sushi Samba. Our waitress was amazing. On departure, Eli Flores at the Bell desk was extremely helpful. There is a famous race beginning and he provided excellent advice on how to travel to the airport from the hotel at this time. I appreciate his kind and confident advice. What a wonderful vacation!