JW Marriott Mauritius

We've stayed at this resort twice before, once in 2022 and once last year in 2025. We've had such good experiences and the vast majority of staff who work here were so good to us, we decided to come back this year (2026 at the time of writing this.) We've booked the exact same rooms as last year and an email was sent in January 2026 *for context check in was mid August 2026 ensuring that our requested rooms were available and heard no response. Two days before check-in an email was sent saying our requested rooms were not available and upon arrival it quickly became apparent that as a family of 5 we were not going to fit into these two much smaller rooms. Had the hotel clearly communicated this to us in a fair timeframe we would have made alternative solutions. We were open to the solutions of the duty manager at the time - Daniel, his solution was that we can book another room at full price, offering no alternative or discount. We reluctantly agreed as we had no solution to this for the first two nights when eventually a slightly larger room became available where we were to move into two rooms between five of us. I find it unacceptable that you are not able to reply to an email for 8 and a half months and only reply two days before a customer is expecting to check-in. This has ruined our holiday and left members of the family sleeping on sofa beds. If a fair and suitable solution had been provided this could of been overlooked however this was managed awfully by senior management at the resort and we will not be returning after how we have been treated. Please note this does not reflect upon the regular staff at this resort who are excellent and the reason we have returned multiple times.

We spent 10 unforgettable nights at the St Regis Le Morne in August, and it was truly exceptional. Our butler Tej was amazing, anticipating our every need throughout the stay. We were welcomed with champagne and fruit, and on our final night the team surprised us with champagne, flowers, and a cake to celebrate our wedding anniversary — such a thoughtful touch. The dining was fantastic too, with 5 different restaurants to choose from — Japanese, Indian, Chinese, a beach grill, and a buffet restaurant with a different theme every night. We never got bored of the food and loved trying something new each day. We also had lunch delivered straight to our sun loungers daily, which was such a lovely, relaxing touch. We loved windsurfing at the Ion Club, with excellent instructors and equipment against the stunning backdrop of Le Morne mountain. As a lovely send-off, we were also given a selection of rums as a goodbye gift. Every member of staff was warm and attentive, and spoke perfect English, which made for such a relaxing, stress-free holiday. The whole resort has an incredible personal touch alongside true five-star service. Highly recommend for a perfect beach holiday!

The St. Regis Le Morne has everything it needs to be an amazing resort. The setting is spectacular, with a beautiful beach, great pools and an incredible location beneath Le Morne. The rooms are beautiful and the restaurants are good. Unfortunately, the actual experience was completely different from what we expected from a St. Regis. It felt more like a three-star family resort on a Spanish holiday island in disguise. Every morning, guests rush to reserve sunbeds at both the pool and beach, often leaving them unused for long periods. If you choose not to participate in this morning race, you can easily end up with nowhere to sit. The staff are aware of the problem but do nothing about it. A simple policy of clearing unattended sunbeds after an hour, as many other hotels do, would make a huge difference. The resort was also extremely crowded and noisy almost everywhere. We are a family ourselves and are very used to family hotels, but even for us the noise levels were unbearable at times. Another issue is the golf carts. Staff regularly drive them at surprisingly high speeds along the main path connecting the resort, with very little consideration for guests walking there. It’s a real shame because the property itself is stunning. But beautiful rooms, pools and beaches are not enough to create a five-star experience. At this level and price point, we expected much better organization, service standards and attention to the guest experience.

It was the best experience I’ve ever had in my life, all the staff was amazing with us especially Ayman how made our holiday special

A very pleasant resort, with a beautiful atmosphere and a style that we really enjoyed. The staff are extremely friendly, welcoming and always make a genuine effort to be helpful. One area that could be improved would be the level of English spoken by some members of the team, as better communication would make the overall experience even smoother. I would also strongly recommend enforcing a clear no-reservation policy for sun loungers on the beach. Whenever guests leave personal belongings to reserve loungers and do not actually use them, the items could be respectfully collected and kept safely by the staff. This would ensure that everyone has a fair opportunity to enjoy the beach and would greatly improve the experience for guests. Overall, a lovely resort with a very warm and helpful team, and with a few small improvements, it could offer an even better experience. Rooms 424 and 423 Butlers: Ayman El-Shakry & Ghirish