October 26, 2017 for 3 nights for 2 adults.

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The St. Regis Mauritius Resort in Le Morne, Mauritius

Adrift on the shimmering waters of the Indian Ocean, with the green peaks of Mauritius' idyllic Le Morne Branbant Mountain range looming in the distance, The St. Regis Mauritius Resort is an island paradise miles from the monotony of everyday. From the airy, ivory canopies draped above the oversized beds to the lavish Remčde bath amenities, The St. Regis Mauritius Resort upholds the superior standards of elegance and refinement essential to the internationally acclaimed Starwood brand. With a myriad of ornate lobbies and intricately designed corridors, six restaurants boasting international cuisine, and over 170 spacious rooms that complement the natural beauty of the surrounding area, the St. Regis Mauritius offers its elite clientele "experience beyond expectation."

Greet the morning on your private terrace as the resort's dedicated staff attends to a colorful array of island fruits and sumptuous local delicacies for breakfast. Then, explore the lofty peaks and verdant valleys of Mauritius on horseback, or take to the sea with a list of "to-do" activities from deep-sea fishing and kayaking to uncovering the hidden treasures of the dazzling underwater coral reefs. The resort also offers a catalogue of organized activities including a sublime day on the water with a dolphin cruise and poolside activities. If your ideal luxury vacation means a day of shopping and "spa-ing," spa treatments are available at the resort, and the Bagatelle Mall of Mauritius is just a few short miles away. Return to the resort for a taste of heaven. Whether you hope to savor sumptuous Indian fare, or want to please your palate with Pan-Asian small plates, the resort's six eateries will carry your taste buds on a flavorful journey across the globe. A night cap at the charmingly old-fashioned 1904 Bar, and a luxurious soak in your room's massive tub sets the mood for a tranquil evening under the stars. Then, as the sounds of sugar cane swaying in the fields lulls you to sleep, delight in the knowledge that you do not need to dream of paradise—because you have already arrived.

Location of The St. Regis Mauritius Resort

The St. Regis Mauritius Resort
Le Morne Peninsula
Le Morne, Mauritius

Nearest Airport: MRU

Amenities for The St. Regis Mauritius Resort

  • General Information
  • 172 Guest Rooms and Suites
  • Pets Not Permitted
  • Dining
  • Pool Bar
  • 2 Bars
  • 24-Hour Room Service
  • 6 Restaurants
  • Room Service
  • Afternoon Tea
  • On-Site Amenities
  • Concierge
  • Pool
  • Spa on Property
  • Spa Services
  • Laundry Service
  • Fitness Center
  • WiFi
  • Currency Exchange Service
  • Butler Service
  • Valet Parking
  • Gardens
  • Limousine Service
  • 24-Hour Concierge
  • Tennis Court
  • In-Room Amenities
  • Turndown Service
  • DVD Players
  • In-Room Safes
  • Televisions
  • iPod Docks
  • Luxury Linens
  • Radio & CD Players
  • Private Terraces
  • Activities
  • Deep Sea Fishing
  • Fishing
  • Windsurfing
  • Scuba Diving
  • Snorkeling
  • Sightseeing
  • Kite Surfing
  • Business
  • Meeting Room
  • Business Services
  • Family
  • Babysitting
  • Kids Club
  • Nearby
  • Shopping
  • Beach
  • Golf
  • Beaches
  • Shopping Mall
  • National Park
  • Interests
  • Beach
  • Culture & Arts
  • Family
  • Hotels

Reviews for The St. Regis Mauritius Resort

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TripAdvisor Traveler Review Rating Reviewed 20 hours ago

I recently stayed at The St Regis, Mauritius, the beach is amazing and rooms are of a standard you'd expect for a 5 star hotel, bathrooms are particularly good. However, I visited during half term when the hotel was busy and they couldn't cope with with the number of guests. The room servicing the first week was adequate, although turn down service is quite literally turning back the corner of the bed linen, wet towels are not removed and the bathroom floor wasn't mopped. The second week we returned to our room at 5 pm, having vacated it at 8:30 am to find it was only just being serviced, the bathroom wasn't properly cleaned and dirty glasses and coffee cups were left on the bedside tables. The Restaurants are a nightmare, you need to decide on arrival where you'd like to eat for the duration of your stay and book then, otherwise you'll only be offered the Indian restaurant, which in a soulless conference type room with mediocre food, or a table at 9:30 pm. For me part of going away is to relax and not to have to plan my day in minute detail. The wines are extremely expensive, there are a few which are better value but these run out on a daily basis. Our wine of choice ran out 3 times in one week! Again not what you would expect for a 5 star hotel. Unfortunately there are no other restaurants locally. In summary I think that there are far better 5 star hotels in Mauritius in which to stay.


TripAdvisor Traveler Review Rating Reviewed 1 day ago

Firstly, Mauritius is beautiful, and the scenery is fabulous.The hotel was in def need of some fine-tuning. The staff is very sweet, especially our butler Gary, he went all the way to make our trip special. He def made our vacation!!! The bathroom in our suite was in desperate need of repairs. I believe I counted 15 cracks on the floor, bubbles on the walls from water, and the corner of the shower door was disgusting. It was such a long way to travel from California, and to walk into this was a major disappointment. Housekeeping def need 5-star training. I had a sugar bowl and a dirty champagne glass for four days in the bathroom. It's a beautiful touch when housekeeping put your cosmetics on a napkin; this was not going happen at the St Regis. The housekeeping team are lovely but not trained. All the restaurants are in the same location. It feels like the same place every night just different food. It would have been great to listen to jazz music after dinner. I believe they only have music 1 night a week. We hired our own music for my birthday and on our last night. Our butler Gary arranged this for us. We also booked several trips through the concierge. On several occasions, they did not inform us of things that we would need to bring or that we had to pay directly to the company. I also asked 3 times for water for our 90 min car ride that they arranged. Our car service for the airport was 28 mins late. The trainer in the gym was so kind and gentle, he def loved his job and knew how to train a guest. Bottom line ... location is gorgeous, people are lovely, but they need real 5-star training.

alessideb - Beverly Hills, California

TripAdvisor Traveler Review Rating Reviewed 2 days ago

You can't go wrong with staying at Le Morne, Amazing natural views anywhere you go on the resort and you'll have great photos to capture nice memories. Staff ensured everything was smooth and that we feel at home, our Junior Suite was great overlooking the sea and few steps away from the beach. Privacy is at its MAX there, and the room setup was very romantic, we went for the candle light dinner on the hotel jetty and we got to spend a very nice 1.5 hour private retreat. The white beach is very nice with clear waters, you also get free water skiing sessions and there is a close by Kite surfing center if you are interested. They have great restaurants with different cuisines so you'll always fill your appetite. It's a great way to spend your SPG points and well worth it (I used the Cash+Points rate). It's definitely one of my favorite spots on the Indian ocean.

Hossam E - Cairo, Egypt

TripAdvisor Traveler Review Rating Reviewed 3 days ago

We stayed at St Regis for 5 nights and it was probably about right for us. The place was beautiful, the room we got was clean and airy with none of the smells and humidity noted in some of the other reviews (probably as we went in October?). We had room 309 which was a nice minute or two from the main building and set slightly back from the beach. It wasn't a beachview one (cheapest suite) but you could still see it. Bit mean they didn't autoupgrade us given they were at 50% capacity (the booker on the Starwood line tried as it was our honeymoon) but the room was good anyway. Butler service was a nice marketing hook. We seemed to have different people all the time and their role wasn't that distinct other than they wore coloured shirts. I spotted one cleaning rooms when I walked past so it seems neither here nor there. When we left I left a reusable water bottle there by accident. I messaged and it was slightly annoying they didn't find it till after it was too late to return it, bearing in mind I was on the island for another few days at that point. Small thing but could do better. Turndown service was just a cleanup and a flip down of the duvet. Bit disappointing that all we got given was some crystallized pineapple on the first night and nothing else - it's the little things you look for. Unlike other reviews we didn't get any fruit. Got our morning tea and coffee for free which was nice. There was complementary long life milk in the fridge for tea but annoyingly there wasn't any English Breakfast, just Earl Grey. We had plenty of free water too (two huge bottles were refilled when they became empty.) Towels weren't always clean (foundation and black marks found) but then there were enough towels to pick through to find the clean ones. Toiletries weren't covetable and I didn't use the showergel as it had exfoliant in which probably isn't a good idea. The hotel we stayed in in Port Louis had Bvlgari and I was floating around in a bliss hoarding bottles. The watersports were good. We brought our own cheap snorkel and water shoes to try out and there's plenty to see without going on the boat to get further out. The snorkel guide really doesn't offer any assistance or guidance. I'm not a strong swimmer and at first I clung to his feet to avoid being swept under the boat, but once I got used to the snorkel it was all good. Kayaking, paddleboats and stand up paddleboarding also fun. We didn't linger that long on the beach but were given ice slushies, crisps and water randomly when we did which was nice. The pools weren't really for swimming. One was by the main house so in the morning people are sitting there eating breakfast. The other pool is a really small pool more for children. Neither are much fun looking, whereas when we wandered down the beach we snuck a look at the Lux and that's a bit more swim friendly. We were not on a food plan and food was a bit disappointing (wrote separate reviews for those) and we preferred every meal we had outside of the resort. There are some food vans near the kite surfers and restaurant down the road which we preferred. We rented a car and I highly recommend it. Very easy to drive there during the day (like your own go-cart course), slightly ropey at night nearer Port Louis and the main roads as it's more congested which makes it dangerous because most roads aren't lit and people try to overtake on two lane roads. The jacuzzi/steam room is fine. We used it twice and only once was there another couple in there. Its not the best, but it's a good facility. Games room was good fun (ping pong, pool, foosball, PS). Cinema room was atrocious - nice room, but showing awful films like The Duff so it was empty a lot. We also had the candlelit dinner on the jetty. It doesn't really do the whole torches and flowers as much as advertised - more tea lights and a small floral display. It got dark and cold pretty quick. They were really well prepared with pashminas and blankets. The food was okay, could be better for the price, but what I really loved was the chance to talk to our server who had worked at St Regis for some time, studied in UK and happily chatted about the development of the site. What I liked about St Regis as opposed to places like Ritz Carlton is that no one loitered with intent making you feel like you were obliged to tip. There is a service charge on meals anyway. I did tip for the jetty meal because he did put in a lot of effort, but I feel bad because that is split between all servers anyway.

SucroseObsession - London, United Kingdom

TripAdvisor Traveler Review Rating Reviewed 4 days ago

My fiancée and I recently stayed at the St. Regis Mauritius for 4 nights following a safari in South Africa. We eagerly anticipated spending time at a gorgeous property with impeccable service. Although the physical property and location are stunning, repeated poor service soured our stay. Prior to Arrival: We chose the St. Regis largely because of the brand name, good reviews, and pictures that looked beautiful. We also read that its location, on the Le Morne Peninsula of the island, is a particularly nice area with great beaches. It seemed like the best of the best on Mauritius. Before we arrived, I was optimistic that we would have a great stay. I emailed the hotel various times, and Rajeev at the Butler Service Desk answered the majority of my emails. Rajeev was patient and thorough in his responses, and put up with my many requests and questions with the utmost of graciousness. Arrival Experience: The resort is about a 1.5-hour drive from the airport. We had pre-arranged a basic taxi pickup with the St. Regis, and a driver was waiting with a sign to greet us. Airport transportation can be paid directly to the driver or to the room account, with a slight upcharge if paid through the hotel. The taxi driver’s car was small, but clean and new. Some of our luggage had to be put on the roof and tied down while we drove to the resort. We didn’t love this, but it was ok. The ride from the airport felt long, especially since it involved stop-and-go driving through small villages, with some scenic views along the way. The driver seemed very nice and professional at first, but started to get a bit pushy and aggressive, pressuring us to book an island tour with him and to reserve him as our taxi driver back to the airport. We were exhausted and not in the mood for a sales pitch. We never liked this driver (who was provided by the St. Regis). He ended up also providing our island tour and return airport transportation, which we didn’t love. Once we arrived at the grand St. Regis gates, we entered a lush, upscale oasis, with beautiful plantings and water features. The main entrance and front desk are in an open outdoor area that is very pretty, and the main Manor House building is just next to that. During our stay, I read something saying that the Manor House is meant to represent a grand Mauritian plantation house, and the theme is carried out well. When checking in, we were immediately escorted to a couch overlooking the pool to check in. We were provided with a hot towel and a welcome drink of fresh juice. After that, check-in took quite a bit longer than we expected. It was unclear what was taking so long, but we waited for about 15-20 minutes on the couch before room keys materialized and we were taken to our room on a golf cart. Room: We booked an Ocean Junior Suite, which is one step up from the basic Junior Suite, but below the Beachfront Junior Suite. We were happy with our choice of view, and it wasn’t worth the 300 Euro per night upgrade to Beachfront. The rooms are in a long stretch of staggered two-story buildings that are built away from the Manor House toward the opposite end of the property. Each cluster has a building right on the beach (beachfront rooms), a building slightly behind it, still with direct beach access and an ocean view (the ocean rooms), and then a third building farthest back (the regular junior suite), which is more likely to look at the gardens. I would recommend requesting the ground floor. We were on the ground floor and found it to be so convenient to be able to walk from our patio back and forth to the beach. We loved the covered patio and its comfortable daybed and table and chairs. Our room (572) was a bit far from the main hotel amenities. We were in the second to furthest cluster of rooms from the Manor House, and the walk was pretty long to get to each meal and hotel facilities. We also found it frustrating that the path to the rooms is almost always overrun with staff members on golf carts. Many staff members would drive their golf carts at high speeds, rarely yielding to guests who were walking, and never once offering a ride. The room décor is lovely, with calm colors and a botanical and colonial motif. The entrance to the room includes the mini-bar and coffee maker (pod-style illy coffee is complimentary, along with large glass bottles of water that are replenished as needed). The main area of the room, including the king bed and daybed, was large, and the bathroom was quite spacious, featuring dual vanities, a beautiful tub, a huge separate shower, and a separate water closet. The desk is in the bathroom as well, which was sort of odd. The walk-in closet was actually one of the nicest I’ve ever had in a hotel, with beautiful dark wood built-ins, several drawers and plenty of storage and hanging space. The wall behind the bed is open to the bathroom. There are curtains that can be pulled down to create a division and block out light from the bathroom. We didn’t mind the setup, but those who want more privacy might not like it. Our butlers (Vick in the day, Gary at night) were both incredibly nice and helpful. They provided great St. Regis service. We loved that our butler met us as the room when we checked in, and gave us a very thorough tour of every feature of the room, down to the function of each light switch. They offer complimentary unpacking services. We didn’t feel comfortable asking them to unpack everything, but we did create piles of the items we wanted hung up in the closet (since there weren’t enough hangers for them), and the butler happily helped unpack. The butlers also provide complimentary coffee or tea service in the morning. After calling the butler desk, it never took more than 10 minutes to arrive, and we loved having morning coffee on our patio. We tried to order coffee in the afternoon once instead of the morning, but were told coffee service is only available in the morning for free. I didn’t know why it mattered what time we request it, so long as it’s not multiple times per day. Free wifi is provided, although we had trouble getting it to work when we first checked in. It also stopped working a couple other times for no real reason during our stay, which required getting a new password two more times. The longer we were there, the more issues we noticed. The walls were scuffed up in way too many places, and the edge of the bed had a series of stains on it that were red and looked sort of like blood (but I don’t actually think they were). The grout in the bathroom was clearly black in several spots, both by the sinks and in the shower. It didn’t help that housekeeping did a very poor job throughout our stay. We like housekeeping to be done in the morning, but on our first day, the housekeeper never arrived until close to 4:00 pm, after we called to see if they were coming. We then requested morning cleaning, but they never honored this. The only day that housekeeping came in the morning was on our check out day, and they came before 8:00 am, actually waking us up. With good housekeeping, you can tell immediately when the room has been cleaned upon walking in. That wasn’t the case here. The floors are tiled in a light color, and these would get dirty when we came back from the beach. The dirt was quite obvious (including some from the guests before us), and we noticed that housekeeping didn’t mop the floors well, or maybe at all. We called to complain about it one day and found the floors somewhat mopped after that (but only in very obvious spots, and not thoroughly). The floors were not mopped going forward. Additionally, toiletries in the bathroom were never replaced until our last day. Each night, we would pour a glass of water and leave it on the nightstand. Instead of removing it and replacing it with a fresh empty glass the next day, they would just move the day-old glass of water and leave it by the coffee maker with the water still in it. This was simply odd. It seemed like housekeeping wouldn’t touch certain things in the room. For example, if our tray of coffee was left in the room from when the butler delivered it in the morning, housekeeping wouldn’t remove it. They’d wait for a butler to come back to get it, which simply seemed odd and not team-oriented. The thing that bothered us the most was how sloppily our bed was made. We noticed after our first night that housekeeping had simply pulled up the duvet when making the bed, and that the flat sheet was left bunched up at the bottom of the bed. This was so lazy, and happened every day. I expect better at a St. Regis. Turndown service was provided, but was pretty basic, including pulling down the duvet, drawing the curtains, and replacing towels. I would have maybe expected chocolates on the pillow, and some soothing music on the TV. The housekeeping staff would usually come for turndown while we were getting ready for dinner, and we would ask if they could come back once we were at dinner at 8:00. They always seemed annoyed with this request. Hotel Facilities and Activities: The St. Regis offers various activities and facilities. The formal Manor House building contains the 1904 Bar, which serves a full bar selection, including the signature St. Regis bloody mary. We had a couple drinks there at different times, and although the service was good, the drinks were always just ok, and usually too strong. The upper level contains the lovely library and sunroom, which has some books to choose from, and very nice chairs. The other main facility upstairs is the movie theatre, with a set of very comfy recliners and a large projector screen. There is a schedule of movies that guests can pay to see, or you can privately book the movie theatre from 5-7 pm any day. We decided to reserve it one day, and for about $20 USD each, we had a private showing of our choice of any movie on Netflix, along with a private server bringing us ice cream bars, drinks, and popcorn. It was quite fun! The main pool is outside of the Manor House, which is very large, but no one ever seemed to use it. Several sun beds and lounge chairs (all free) are located there and seem easy to obtain. Another small pool is located in the middle of the rooms, by the beach. It’s really hard to find and not marked from the main pathway to the rooms. There is also a gym in another building near the main lobby area, and we visited it once. The selection of equipment and weights was pretty good, definitely sufficient for a hotel gym. Tennis courts by the gym appeared to be available on a first-come, first-served basis. We didn’t try the spa, which was near the gym. The prices seemed high, and nothing about it seemed particularly unique. The beach is the main attraction here, and it’s nice that it stretches on for a while, with a single row of lounge chairs and umbrellas by the rooms. It was never hard to get chairs, and the beach staff was nice. They would come by with juices to try and also offer to clean our sunglasses. Beach service for food or drinks was available on-demand with the press of a small button on the umbrella, a very smart idea. When we were there in early October, the ocean, while gorgeous in color, was chilly. There was also a lot of coral in the water, so water shoes are a must if you expect to go in. The beach in front of the resort technically isn’t private, so anyone can walk by. Vendors bothered us a couple times, but they were respectful. There is a watersports center past the Manor House on the beach, which offers some activities for a fee, such as kite surfing lessons, and complimentary activities, such as snorkeling, stand-up paddleboards, and glass-bottom boat rides. It’s wise to sign up for these activities in advance, as they can fill up. We tried to do the glass-bottom boat tour for two days. The first day, it was cancelled due to wind. When we did it the second day, it was not really worth our time. The staff member running the boat was clearly disinterested. He quickly took us out to a reef, gave us 5-10 minutes to look, and took us right back. It was extremely short, and not too interesting. You can also sign up for a few excursions from the resort, such as a hike up Le Morne Mountain in the early morning. If you want to do an island tour, there’s no official “tour”, but they’ll hire a taxi to take you wherever you’d like to go. We were interested in touring the island for a half day, and we asked the concierge for assistance planning it. He simply listed potential attractions, with no sort of explanation about them. We had to go back to our room and do research before deciding where to have the driver take us the next day. The south side of Mauritius (where the hotel is located), has some interesting things to see, such as the Black River Gorges National Park, Seven Colored Earth, Rhumerie du Chamarel (a rum distillery), and other scenic overlooks along the way, all of which can be seen in about 4 hours. Dining: We were staying on a half-board plan, which included buffet breakfast and dinner (appetizer, entrée, and dessert) each day. Dinner can be taken at any restaurant except Atsuko, where the meal plan only gives a 25% discount. Drinks, even water, are not included. The buffet breakfast is in the Le Manoir restaurant in the Manor House. No reservations are needed for breakfast, and casual attire is fine. The buffet has a good variety of hot and cold items that will please any American or European palate, and we also saw a few Indian and other Asian dishes available. There is a made-to-order egg station, as well as a juice station. However, the staff at breakfast was not the best. The staff at the egg station wasn’t always very nice, and often didn’t complete orders properly. The staff member at the juice station was downright nasty when I asked her what she could make in addition to the juices that were already out. She begrudgingly told me they could make smoothies, and then presented me with a green juice when I asked her to make a fruit smoothie. The wait staff was also lackluster. On multiple occasions, it took forever to make or receive a drink order, sometimes not occurring until the end of our meal. The dinner restaurants have a rotating schedule, with at least one closed and at least one being adults only each night. The evening dress code at all of them requires men to wear pants and closed shoes (jeans are fine). I didn’t see the point of this dress code. We’re at the beach! I was glad I knew about this rule in advance so that I could pack accordingly. Another thing we found annoying was that the meal plan didn’t cover all entrees and appetizers on the menus. Multiple entrees and appetizers at dinner would be a supplemental charge, sometimes up to $30 USD or more extra per entrée. Even though the restaurants are never full, I believe they do all require dinner reservations. We made our reservations before our stay, but there is a desk near the 1904 Bar that for making restaurant reservations during your stay. We had dinner twice at the Boathouse, once at Le Manoir, and once at the Floating Market (never tried Atsuko or Simply India). The Boathouse was our favorite restaurant. It’s the most informal one, located outside right by the beach, and sometimes offering live music. The menu had a good variety of seafood and meat options, all of which were very good. The staff was not the best the first time we went there. They gave us a hard time on our first night, inquiring multiple times about our room number and name, implying that we were wrong (we weren’t). The hostess even came over to our table during dinner to question me about it. A luxury hotel should just figure it out internally, without bothering the guest so many times. Our server was also just not very friendly and generally slow to do basic things like get our drinks and take orders. However, the second time we went, the staff was nicer, more attentive, and even remembered my fiancée’s dietary restriction from the previous visit. Although Floating Market (Asian food) was a beautiful restaurant space, with pretty floating lanterns as décor, it was our worst meal. The service was very inattentive, and the food was also bad. My fish was incredibly bland and boring, and the appetizers we had were of poor quality. The prawns were overly fishy and the chicken skewers were some sort of ground chicken mixture, rather than pieces of chicken breast as I would expect. Desserts were the only saving grace. Dinner at Le Manoir was also just ok. The setting is pretty and formal, with a vaguely French menu. We felt that our server completely rushed us through our meal there. The chicken breast entrée was good, but the appetizers were not (the lobster bisque in particular was incredibly spicy and barely edible), and the desserts were just ok. We weren’t impressed with that meal. We did order food from room service on a couple occasions, once for a quick lunch, and once for dinner on our departure day. The food is served very nicely, and the staff would set up a white tablecloth and fresh flowers on our patio before serving the food. We had yet another odd service experience during one of our room service deliveries. While setting up the food, the staff member asked me how our stay was, and I replied with something simple, indicating that we were having a good stay and enjoying the island. Apparently he wanted to have a longer conversation, because he then said that we clearly aren’t having a good time since we weren’t being friendly and talking to him enough. He made it seem as though our lack of further conversation (something I don’t view as required during a room service delivery) was personally offensive to him. The exchange was just uncomfortable and odd, and indicative of a lack of staff training. In general, prices of alcoholic drinks were too high. We were glad that we learned before our stay that we could bring our own bottles of wine to the resort restaurants and pay a corkage fee. The corkage fee was around $40 USD per bottle, and we did bring some wine with us. Departure Experience: We were departing Mauritius on a late evening flight, so we inquired before our stay about late checkout. We were pleasantly surprised when we were offered late checkout until we needed to leave for the airport for about $80 USD. We thought this was a great value, and it was wonderful to have full access to our room until we left in the evening. When it was time to leave, I was a little disappointed that the hotel didn’t proactively schedule a time to pickup our luggage and take us to our taxi. Once I set it up, they did come at the requested time, with our butler, who made sure we had everything we needed, including our boarding passes. The most frustrating thing when we were checking out was how long it took. Just like check-in, it took a good 20+ minutes to check out. It was not at all busy at the front desk. However, it took at least 3 staff members to figure out how to print out our bill and let me pay. I have no idea what the issue was, but it was indicative of the general incompetence that permeated the property. Overall: Despite the St. Regis Mauritius being beautiful, we really didn’t have the best stay, largely due to poor service. At a hotel of this caliber, service should be seamless, and all staff members should be trained to provide service that meets the standards of an international luxury brand. Although there were some slight language barriers, the issue seemed to go beyond that. I didn’t feel that anyone (other than the butlers) had any clue of what St. Regis guests are looking for service-wise. Restaurant service was inconsistent, the front desk and concierge simply weren’t good at their jobs, and the housekeeping was atrocious. When paying so much, all of this should have been so much better. The failure to provide great service left a bad taste in our mouths, and makes us unlikely to return to this hotel, or to Mauritius at all.

mrg0137 - New Jersey

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