Altis Avenida Hotel

Fantastic location - Right opposite the station where you can take the train to Sintra (that’s a must to do!). The local metro station is on the right just 3 mins away. Super market and pharmacy in the opposite lane Situated smack in the middle of town with all the main streets within walking distance. The tram 28 main starting station is a few minutes away at the open park near hotel Mondial. Amazing service- Rooms are super comfy, we are a family of 4 and booked a suite for us and a double room for our teenagers right next door. Trust me, the suite is really worthy the investment , it has a separate seating area with a tv where a family of 4 can sit and have dinner or drinks. Super comfy beds and clean and spacious rooms and bathroom. The aircon and heaters work perfectly too. Breakfast- Excellent spread, great taste and perfect and attentive service from the ladies! Love the fruit and eggs selection. The cafe is at the rooftop with great views! Lastly, the team at the reception, concierge and guest relations is brilliant. I had lots of questions almost every single morning before we started the day but they were patient, informative and friendly. Oh yes, they sent us a big plate of desserts, goodies and wine the day before we checked out. The only small con is that the entrance is on the Main Street with moving traffic and has no place for the Uber to stop so the drivers get confused and stop at the Starbucks opposite the hotel. All in all it was a fantastic experience, you can see that the staff is not only well trained but has the right attitude towards customer service which is critical in the hospitality industry. I would strongly recommend this hotel for your next stay in Lisbon.

The hotel was well located. (i.e. across from the train station, near a bus line and plenty of restaurants) The room was spacious, had a mini-fridge, closet, drawers, was soundproof and kept in impeccable condition throughout my stay! It was the staff (the people at the reception desk, doormen, cleaning staff) that made the difference. They were pleasant, friendly, quite helpful and made me feel very welcome!! There was a lovely terrace on the 8th floor that had a lovely view. It was excellent value for the money. There was also a restaurant on site which was excellent. In fact, I recommend this hotel without hesitation!!! 10 out of 10!! Of all the hotels I have stayed at in Europe, this was the best ever!! I was so well taken care of, I will have to return!

Excellent treatment at reception by Claudia who made it look so special and even accompanied us to our room. Vitor handled our baggage very well and went out of his way to give us directions and suggestions and also arranged for an extra place to keep the additional suitcase. Room was beautiful with a nice balcony where we could sit and enjoy the nice view where tourists come to see. Location of this hotel is excellent and everything was so close. Breakfast was superb and everybody attending on us was so helpful and nice. One of the best hotels I have ever stayed in and will stay here whenever I come again to Lisboa.

Mrs. Sara Soares has been extremely helpful. We had an issue with our clients who were unhappy with the location at another hotel, so we shifted the last day to the Altis Hotel, and they were fully satisfied. The coffee break was very well prepared, and Mrs Sara kindly made last minute adjustments to ensure the food was halal. The meeting room was also perfectly arranged. Overall, we had a very good experience, and we will definitely execute our future courses there.

We stayed here for one night before flying out of Lisbon. It's in a great location. The customer service was fantastic. Check-in was easy and the people at the front desk were incredibly polite. We were shown to our room and they walked us through the amenities. The room was clean and very comfortable. The breakfast was very nice, way better than any complimentary breakfast I have ever had. We also went to the rooftop bar, it has amazing views of the city and a great menu. We really enjoyed our short, but wonderful stay.