Altis Avenida Hotel

My stay at Altis Avenida was nothing but pleasant. The hotel is very well located, making it easy to get around. The staff were extremely friendly and helpful, always going above and beyond whenever I needed assistance. From the bellboy to the receptionist, everyone was welcoming and smiling. The rooms were a decent size and great value for money. I would happily stay here again.

Amazing experience at this wonderful Hotel. From the very moment we stepped into the doors, we were treated extremely special. Every worker, from bellhop, to front desk, to doormen, were amazing. Room was comfortable and spacious ( we booked a suite). Hotel is centrally located, very clean, and out stay was simply amazing. The front desk even helped us out when a tour cancelled on us last minute and booked a replacement tour by car for us. We can't thank them enough and if we come back, we wouldn't even consider staying somewhere else. Rooftop views are amazing , especially at night with a clear view of the mountaintop castle, and definitely recommend booking the buffet breakfast. Also, felt very safe in the area.

Exceptional stay at Altis Avenida Hotel. From the moment we arrived, we felt genuinely welcomed. The service throughout our stay was outstanding and truly made the experience special. At the front desk, Sofia was excellent. She personally walked us to the room, explained everything clearly, and helped us book our train to Porto. She was extremely kind, professional, and attentive. Claudia, also at the front desk, was always very nice and helpful. At breakfast, Lesimayde and Jasianne were absolutely wonderful. They were warm, friendly, and very attentive every morning. Their kindness really stood out and made breakfast a pleasure each day. The hotel itself is fantastic. We stayed in the Rossio Suite, room 517, a corner unit with spectacular views from every window. Truly amazing and one of the best city views we have experienced anywhere. The location is perfect, right next to Rossio Square, with very easy access to the old town, shopping, and restaurants. Everything is walkable. The Rossio rooftop is spectacular and a must see. It offers a breathtaking 360 degree view of the city and is perfect for enjoying Lisbon from above. We also had lunch at Pinóquio, a great local restaurant nearby, with excellent food and service. I travel the world frequently, and I can honestly say this hotel exceeded my expectations. The warmth, service, comfort, and location were all exceptional. I highly recommend it and would absolutely stay here again.

Very nice rooftop and fine wines. The breakfast was amazing and with awesome views. The service from the staff (reception/restaurang, lobby, breakfast) were 👌😍

From the very moment I arrived at Altis Avenida Hotel, I felt something rare: a genuine sense of warmth, safety, and care. This did not feel like a hotel, it felt like a refined, comforting home in the heart of Lisbon. I would especially like to highlight Sofia, who welcomed me with such attentiveness, calm confidence, and warmth. She was incredibly thorough in explaining everything, truly listened to what I needed, and understood my request for a room with two single beds for my son and me. Not only was this request honoured, but she went above and beyond by ensuring we were given a room with a stunning view over the centre of Lisbon, which made our stay unforgettable. Throughout our five-day stay, the service was nothing short of exceptional. Any time I called, whether for an extra bottle of water or a small request, the team arrived at our door within minutes, always with a smile and often with more generosity than expected, offering an extra item without hesitation. This level of thoughtfulness makes all the difference. The housekeeping team deserves special recognition: warm, kind, discreet, and incredibly efficient. Every interaction felt respectful and human. In fact, every member of staff we encountered carried themselves with outstanding manners, positivity, and a genuine desire to help. There was never a sense of inconvenience, only willingness. I would also like to sincerely thank Raquel, Carolina, Myrian, Sofia, Claudia, and Josué. Each of you contributed to making our stay feel supported, calm, and cared for. Even when conversations required sensitivity, they were handled with grace, elegance, and composure, a true reflection of professional hospitality. Yes, this is a premium stay, but what you receive in return is far more than a beautiful hotel. You receive support, safety, kindness, and consistency - qualities that are priceless. Whether this is considered a boutique hotel or not, the level of service rivals (and exceeds) that of many larger luxury establishments. Altis Avenida is a place I would return to without hesitation, and one I would recommend wholeheartedly to anyone who values true hospitality, warmth, and excellence. Thank you for a truly memorable stay.