Corinthia Hotel Lisbon

The Corinthia Hotel is not located centrally but has good access to the centre via the Metro. It is also walkable but a 40 minute walk. The facilities are good and the rooms well appointed. The breakfasts were a bit chaotic and less than relaxing. The evening meal was ok but service was ordinary. Having said that our waitress did a great job trying to pull things together and in service recovery. There was also a long wait to check out.

When we arrived at around 15.00, there was a problem with the hotel system, so we could not check in or get a room to settle us down. It was a bit disappointed that the receiptionist just asked us if we would like to visit the city or grab a drink at the bar, or use hotel facility. It wouldn't be too much to get a complimentary drink at the bar or something small in the restaurant since it's the problem from the hotel side. Anyways, we went to the city, came home after dinner at around 21.00, but we did not receive any update from the hotel regarding check-in, at least we got our room. The room was nice, the bed and pillows are comfortable, but the noise cancellation was improvable. It's very clear to hear the neighbor close the door, even someone caughs in front of the room. As a 5-star property, we expected turn-down service, this could be improved in the future. Overall, the hotel itself is beautiful with a lot of frsh flowers, friendly staff.

First of all, the good. The breakfast that is included is a buffet and it's wonderful. Just top drawer. The cafe on the ground floor is also good, albeit a little pricey. Now, the bad. It started with the reception. Seems our TA made a little error and we got booked twice. Instead of just dropping one of the reservations, the person at the desk started talking about me having to pay for "both rooms" because they could not take a cancellation so close to check-in. This took several conversations including calling my TA at home in Calif. 2 or 3 times. She (our TA) was finally able to reach someone at the hotel and the extra room got cancelled. This took about 1/2 an hour after flying from SFO. Seems the "Manager" hides out and is not reachable for this sort of thing. The room had a/c that would shut off completely. We asked for and were promised a space heater 3 times over a 3 day period. Never happened; instead just promises. The rooms were lovely and plenty clean but there were things like lights by the bed that didn't work, broken glass on the floor, VERY long time for hot water, and a freezing cold bathroom floor with a napkin sized bathmat. They call it 5 star. 5 star it's not. Might be a weak 4. Pretty disappointing.

I chose the Corinthia after a great deal of research when I attended a meeting in Lisbon. I booked an executive club room and was upgraded to a small suite upon arrival. The room, furnishings, and hotel ambiance were first rate. Catarina at check in and the Executive club staff were excellent and friendly yet professional. the only negative experience I had was at the bar when I ordered tapas but the order wasn't processed for quite a while. This was at lunch when the place was fairly empty, and eventually the two bartenders started talking about my order and it did get placed. Once it arrived, the food was excellent. The location, while not perfect , is close to the Metro and train service and cabs are readily available. I used the Metro for touring the city and cabs to get to my meeting which was not near a Metro stop. .All in all, this is an excellent property and I would be happy to stay there again if I return to Lisbon.

Stayed here for 5days. The place was lovely with a very distinct welcoming fragrance. The rooms are big by European standards, clean and well kept at all times. Breakfast buffet spread was equally good except that they offered the same food everyday. Since there were lots of Asians during our stay..the hotel's restaurant was kind enough to include white rice upon request on our 3rd day...just walking distance to the Sete Rios bus station as well as the metro. There is a mini grocery and fruit shop nearby. Would definitely recommend to others as well.