Corinthia Hotel Lisbon

The amenities were 5 stars, but the service certainly was not. The hotel itself is nice - a bit corporate looking, but still pretty. The room was well decorated and spacious. The gym had more equipment than expected, which was a pleasant surprise. My husband and I used the gym almost every day of our stay. The indoor pool was quiet and clean. The buffet breakfast was delicious. We did not have dinner at the hotel during our stay, but it appeared that there were several nice restaurant options in the hotel. The subway was conveniently located just a block away from the hotel, and the shuttle service was great. However, it constantly felt like I would be told one thing by one hotel employee, but something totally different by another. I wouldn’t necessarily say that some employees lied to me about certain things, but it was still questionable. Several instances stick out to me: 1. I napped through the regular housekeeping cleaning hours and asked Guest Services if a housekeeper could clean our room at 5 PM since my husband and I had to start getting ready for an event at that time. I was told yes. About 20 minutes later, around 3:45 PM, the housekeeper came up and asked if it would be okay if someone from the turn-down crew could come at 6 PM instead. I said that would be fine as long as they do the same kind of clean. The housekeeper assured me they would, and then left. About 10 minutes later, the housekeeper came back with what appeared to be a supervisor. The supervisor asked to confirm whether I said 6 PM would be okay with me. I reiterated that yes, it would be, as long as they also clean. The supervisor said that the turn-down crew does not clean, and that it was the housekeepers job. It was a very uncomfortable situation to be in as a guest. 2. I had a $100 credit through American Express. I asked a female receptionist if I could use it towards the candle boutique that’s inside the hotel. She said yes, as long as I charge it to the room. So, I bought a candle and charged it to the room. At checkout the next day, a male receptionist told me that I could NOT use the $100 credit towards purchases at the candle boutique. When I told him what I was previously told, he didn’t seem to care. Instead, he offered me snacks from the minibar… 3. When I was at the candle boutique trying to decide on a candle, I asked the salesman if the store would be open the following day because I had to start getting ready for a wedding at the time, and we were checking out the next day. I figured I’d just pick a candle right before we checked out of the hotel. The salesman told me that the store would be closed. I ultimately decided on a candle a few minutes after that. The next day, the store was open and that same salesman was there. It certainly felt like he just said that to make me buy something. I’m not sure if I’d stay here again. I’d definitely look into other options.

They absolutely deserve every one of their 5 stars. The bed was among the most comfortable we’ve experienced in Europe, breakfast was excellent, and the staff were exceptional. A special thanks to João and Hugo—professional, attentive, and genuinely kind. Being slightly outside the city centre turned out to be a real plus, thanks to the hotel’s fantastic shuttle service with drivers who are friendly, helpful, and full of great local advice. Our 10-day stay was incredibly comfortable and smooth from start to finish. The pool lived up to expectations—both beautiful and pleasantly heated. If anything could be improved, perhaps an additional restroom in the public areas and a better shower by the pool, as it only had cold water and we needed to use the spa facilities instead.

Exceptional hotel, the staff all went above and beyond to look after us, particularly the chef and waiter in the sky lounge who were so kind and attentive to our son, thank you ☺️

The Corinthia Lisbon hotel is beautiful with great amenities. Food and drink are excellent- we stayed there as part of a river cruise for the River Douro for 2 nights. On the second night after an amazing Tuk Tuk tour and dinner our group of 6 came back to the hotel to play a card game before bedtime. While getting settled in the lobby we were told we were not allowed to play cards in the lobby. We moved to the bar hoping to play cards there. After ordering drinks and opening our cards we were asked to leave the bar as no card playing was allowed. We all felt very unwelcome at this hotel. We were not loud, we were not gambling, we just hoped to pass time with our friends and have some fun. These events were unfortunate and being asked to leave was embarrassing. The place is beautiful with fresh flowers- but the staff not so much. When you stay here don’t try to play cards.

This hotel is only a 15 -20 min drive from the airport and a 20 minute cab ride to the historic area of Lisbon. It is an immaculate 5* hotel with a calm and efficient ambience. The staff were all absolutely charming and couldn't have been more helpful. Our room was on the 11th floor and had a massive double bed which was very comfortable. The pillows were all goose down and super comfortable. It was all immaculate but I couldn't see how to get onto Netflix or Amazon Prime on the TV (I could have asked for help but didn't). The wifi was OK but not always fast enough. It was a very quiet hotel which we really appreciated - everything seemed sound-proofed. The best part was we had access to the executive 'Sky Lounge' on the 24th floor where there was food and wine on tap from 7am to 7pm. The breakfasts there were sublime - nothing was too much trouble for the chef and David, the maitre'd, looked after us brilliantly as we took in an incredible panoramic view of the city. We ate twice in the Evra Restaurant which was excellent although the wine was expensive at €65 a bottle but outstanding. Service was again excellent. My wife and I both had the Corinthia massage (together in the same room) for 80 mins which also gave us an hour in the excellent spa. We did the sauna, steam room, ice plunge - you name it, we did it. The massages were outstanding and deeply relaxing. We used Bolt to order taxis into the centre at about €6 each way - an absolute bargain compared with London and incredibly efficient. I highly recommend this hotel as a base for a city break.