The Wigwam

I wanted to love this place. I really did. I spent a lot of time researching local resorts for our staycation before booking us into The Wigwam. We're not hard to please and were looking for peace and relaxation during the day with some more lively options at night. We chose an Oasis room near the adults only pool. That section is advertised as a “secluded poolside paradise” and “super-exclusive and private.” They also describe the property as “a desert oasis with timeless luxury and casual elegance, tranquil, a luxury resort perfect for a romantic getaway”, etc. Sounds perfect, right? Kudos to their marketing team and webmaster! We got a great summer rate with a $100 resort credit so off we went. Upon arrival, the friendly valet attendant greeted us and directed us to the front desk. The check-in agent lacked enthusiasm and gave vague directions, failing to mention that our room was on the second floor or that the historic building lacked elevators, causing confusion. Parking was a slight issue as the two very small lots closest to our room remained full for the duration of our stay but we found a large lot nearby. The sprinklers are poorly timed as discovered the hard way. We had an uncomfortable encounter with a Wigwam golf cart that did a U-turn in front of us and refused to yield, forcing us off the sidewalk and into the rocks with our luggage as the passengers just smirked and the cart driver barely apologized. Not a great welcome. I found the golf cart drivers in general to be rather reckless and fast-driving but know that the service is there if you’re up for a hair-raising, wild ride. The room was spacious and exactly as depicted in the photos. Although it seemed clean, it did have a stale, dirty and musty odor that hit us every time we walked in. I know this is a historic property but it went way beyond that. The bathroom was immaculate and odor free with dual sinks, plenty of counter space, motion activated lighting, and a separate tub and shower with a rain head and hand-held faucet. I personally loved the charming Saltillo tile floors and cute blue and white wall tile and appreciate how the Wigwam utilized these warm Southwest details in the rooms. It’s worth reading the Wigwam website about the design elements and meaning behind the color schemes they chose during the renovations. The front desk staff uses a texting system that was exceptionally fast and helpful, providing restaurant recommendations and answering various questions. Litchfields was closed for renovations so we ordered room service for dinner the first night and it arrived before the promised time but was disappointingly lukewarm and pricey. They tack on extra fees that can be a little confusing so our fast, friendly and respectful food runners ended up with twice the gratuities. That’s ok, they were worth it. The food, not so much, but we tried again for breakfast to share the next morning. They forgot one of the food items but returned quickly with that. The silverware napkin roll was missing a spoon so we had to stir the coffee with a straw. Pure luxury indeed! The presentation was nice and the tray included a small, happy little flower bud in water. The grounds are lush and lovely and the area near the check-in desk was fragrant and appealing. The sidewalks between buildings are dimly lit and many were stained, cracked and buckled. The cute sitting areas with benches near the entrance were covered heavily in AZ sunbaked bird poop, including the ground, so it was next to impossible to enjoy. We used the adults only Oasis pool from 9:00 pm until it closed at 10:00 pm. The pool hours were frustrating as the adult pool closes early and the family pool stays open an hour later. I was expecting more of a tranquil experience being an adult pool but there was a group of rowdy older teens and someone else smoking weed so if you’re sensitive to that, be aware that guests do openly imbibe. There were issues with barking dogs, housekeeping who never refreshed our room even though I purposely did not opt out of that service, thin walls, sticky doors, and other noises like the loud AC cycling on and off, early morning heavy machinery running right outside our door, and strange rattling with our every gentle tiptoe. The bed was a bit soft and the pillows were floppy. A ceiling fan to circulate the air would have been amazing since it was tough to regulate the AC and sleep comfortably. There wasn’t much to do at night even though they advertise live music and other activities. The live music was apparently discontinued for the summer but it was still advertised on their website. It’s our overall feeling that the resort's enticing, impressive website and flowery descriptions vastly overstated the experience. The property wasn’t ideal for the romantic couples getaway they promised so we packed up and left a day early. I’m so disappointed as we had high hopes and wanted to make this an annual tradition like so many others do, but it just didn't deliver for us personally.

We had a wonderful stay at The Wigwam! The location couldn't be more convenient, and the resort-style atmosphere immediately sets a relaxing tone. The casita-style rooms are fantastic—clean, cozy, exceptionally functional, and very welcoming. The surrounding grounds are serene and beautifully maintained, making it easy to unwind. What truly stood out, though, was the service. Every staff member we interacted with—across the pool, bar, spa, and restaurants—was warm, attentive, and helpful. For the level of service and high-end amenities you get, it is amazingly affordable and an incredible value. We can’t wait to come back!

The Wigwam is a fantastic resort with ample amenities and 5 star ambiance. I attended as a member of a conference, and the overall experience was top notch. The adults only Oasis pool was a highlight and the attention to detail in guest experiences and customer service was exceptional. I highly recommend staying here and I hope to be back again in the future.

As usual, everything was great. I do have a question about my bill though. Can you double check my nightly rate, I thought is was less than was billed under the Nelson Family Reunion. Thank you. Adam - 928.853.3495

Upon arrival, I had no idea what I was doing, having never been here. The gentleman parking valet was very understanding, kind and helpful showing me where to park and how to enter the building. Everything was immaculate - Clean lobby - well manicured and pleasing landscape and grounds - clean room. One thing to keep in mind is that the water is very hard in this part of Arizona. The showerheads showed visible calcium buildup, which caused them to leak and reduced the water pressure. I would still rate my exaperince a 9 out of 10.