The Wigwam

As usual, everything was great. I do have a question about my bill though. Can you double check my nightly rate, I thought is was less than was billed under the Nelson Family Reunion. Thank you. Adam - 928.853.3495

Upon arrival, I had no idea what I was doing, having never been here. The gentleman parking valet was very understanding, kind and helpful showing me where to park and how to enter the building. Everything was immaculate - Clean lobby - well manicured and pleasing landscape and grounds - clean room. One thing to keep in mind is that the water is very hard in this part of Arizona. The showerheads showed visible calcium buildup, which caused them to leak and reduced the water pressure. I would still rate my exaperince a 9 out of 10.

We spent 3 nights over the 4th of July. Our first stay here. Located in an older residential neighborhood, the "hotel" is actually single/double/triple freestanding accommodations on the spacious grounds. 2 restaurants...Litchfield's is closed for renovations. 2 pools...one for 18 and over and then the family pool with slides. The inside of the main building is very charming. The guy who checked us in was condescending and not very helpful. We had requested a first-floor room when we made the reservation. He gave us a second-floor room. I asked him if daily maid service for the room was available. His rude reply...Yes, of course, this a RESORT. We have been to MANY RESORTS that no longer offer it since Covid. He handed us a map and circled our building with a marker. THAT'S IT. We signed a sheet that gave us rules at the pool. He didn't even tell us that anywhere on the property all you need do is call for a golf cart and they will be by to take you there. He didn't give us any info on the pools, restaurants, bars or activities over the 4th of July. Luckily, I saw a Holiday flyer on a wall pocket and took one. So, much for his bad attitude. Our room on the second floor was very spacious and updated...except for the toilet/shower room and tile floor in the bathroom. Very annoying lights that come on in there when you just pass by. Very large closet with a small safe. There was a sofa and a bar with stools. Perhaps, there was a small kitchenette at one time? We slept well and it was generally quiet except for the kids in the next room on our final night. We went to the Lobby Bar at Litchfield's for our first drink. The red sangria I ordered was water downed from the ice in was in. I should have sent it back. The area looked rather dirty and it was HOT in there. Turn the a/c down. For dinner our first night, we went to Red's. We drove as the guy who checked us in didn't bother to tell us about the golf cart transportation. We ordered an appetizer and 2 mains. None of it was really any good. But the star of that restaurnat was Joey. He is so personable and a true asset to the Hotel. We enjoyed talking with him very much. Hopefully you will get him to help you with your order and service. ***** 5 STAR ***** SERVER. The room had a large balcony, and we were able to view the fireworks all 3 nights...and so did MANY people who weren't staying at the hotel. They were driving around and left beer bottles on other people's first floor patios. We went to the adult pool on our last day (4th of July). It's Very old and they need to replace the flooring. It's so dirty and unsafe as much of it is cracked/chipped. Many locals staying over the Holiday. The towels need to be replaced as they are so worn and thin...almost like a rag. There is a small bar to order drinks at, and you can call room service for food. No restaurant there but they charge you $6.00 delivery/service fee that the hotel keeps and a 20% gratuity. In our opinion, if you have no restaurant for your paying guests, then there shouldn't be any service/mandatory gratuity. Luckily, that day, there was a barbeque set up for hot dogs and burgers. 2 hard working men manned it and the food was delicious. So, all in all our stay was fine. Not one of the best but not one of the worst either. It's like my title...the place kinda grows on you. Please give me a Heads Up vote if my review has been helpful to you or yours. Aloha.

Booked rooms in September 2025 for a large (75 person) family reunion. Was given confirmation numbers for 3 room adjoining building - one for my older mother, one for myself and one for my daughter and grandkids. Upon arrival we were told the middle room was already occupied by an unknown person and that confirmation numbers were useless. The staff member helping us (Travis?) was condescending and outright rude - stating that nothing was guaranteed and we would just have to deal with it. My mother needed a handicap accessible room but her room had no grab bars in the shower and a bathtub that was too high for her to step into - again we were met with rude comments from staff that all handicap rooms were different and to just make do with it. Ultimately an absolute failure for us

we truly enjoy our staycation ! a great place to relax and get away. the staff was grate and very friendly. the rooms were great. 10/10 was a great.