The Wigwam

We take an annual staycation trip to the Wigwam and it is always great! We made a request to have our room by our family's and they put us right next door. The pool experience is always great and the food is wonderful. We look forward to coming back again!

Great get away for all ages. The property is lovely, and a lot of entertainment around the pool area for the holiday. DJ was great, and pool service is exceptional.

The comfort of the Bed was amazing, I forgot to ask what brand they had in 1b room 327 if you can please send me brand of mattress, which was so comfortable.

It was not welcoming when I first got there. The lady at the front desk was very rude. Then, when I first got to my hotel room, there was a wood strip that was sticking up in the air tripped both of us as we walked in. The handle was broke to the nightstand next to the bed then when I wanted to get a drink at the pool, I was able to do so by having to walk all the way to the bar at the restaurant they didn’t ask for an ID but the second time I wanted to get a drink, they required an ID, which kind of suck because I had to walk all the way back to my hotel room to get my ID. Then the lady couldn’t even make the drink that I wanted. She said she could then she said oh wait we don’t have blenders here. Then when I came to check out, they didn’t wanna honor my $50 resort credit. The lady said it didn’t apply to the hotel that I had but then I had to show her the email that your company was the one who sent me the email saying if I got a hotel I would get a $50 resort credit

Overall it was ok. A few things were disappointing and I was taken aback when I told the person checking me out that it was disappointing and she simply responded with "ok, would you like your receipt emailed or printed". She didn't probe at all and ask what was disappointing, she was just concerned with handing me my receipt and getting me out of there. On 7/1 at 6pm we went to the Wigwam Market to pick up snacks and such but the lights were off and the door was locked. The hours on the door stated they were to be open on Tuesdays at that time, the sign said "Will return at 4pm". On 7/1 I called room service 5 times between 7:30pm and 8pm, no answer, we had to leave property to pick up dinner due to this. The cabana rental was not definitely not worth it and I feel quite cheated actually. A silly thing but we had no sign, like everyone else got. We had to get our own towels. I informed our server that we would be leaving for a few hours but would be back, when we returned our cabana was totally empty, all of our towels, drinks, and even sunglasses were cleared away. We never did get cups or napkins again and the sunglasses were gone. Basically it just felt like we were treated like anyone else just using a lounge chair. Also of note, the lifeguard that was supposed to be at the bottom of the slide kept going up to talk to the lifeguard at the top of the slide for long periods of time, making us feel as though we couldn't use the slide and/or that we weren't safe when getting to the bottom of the slide.