The Capital Hotel

Although there’s no denying that this is a beautiful hotel, the service was disappointing. I called twice to make reservations for both The Capital Bar and Grill and 111 for brunch and didn’t get a call back either time, we had to ask twice to get a bulb replaced in a lamp, we asked for coffee in the room the evening before and had to call again the next morning. Also, when I left my hanging bag in the car(completely my fault), they gave me the keys to go get it myself out of the valet lot. It’s still a great place to spend for Father’s Day but they need to improve to make a true 5 star experience.

The Capital Hotel is an unparalleled experience of luxury and style. The architectural elements, design, and attention to detail are unmatched anywhere in Arkansas, or perhaps in this country. The gracious hospitality of the staff sets a special tone at the hotel. The reservationist, Matt, is extraordinarily efficient, helpful, and friendly. He is the best in my 25 years of lodging here. The front desk crew is always so welcoming and helpful, however Beatrice is truly the epitome of southern hospitality. Also, handing the keys to my car to Billy, who strikes the perfect blend of friendliness with professionalism, begins your first impression of the hotel on an invaluable positive note. Enjoying this hotel is an experience that will keep you coming back for more.

This historic hotel is such a gem! My mom and I enjoyed a couple of wonderful days on Memorial Day weekend here, and we were treated like royalty. From the moment we checked in with Angela, we felt so pampered. We had a wonderful large room on the second floor, so my mom could easily access the balcony. Everything was so perfectly appointed in the room, a filled ice bucket, water bottles, delicious Frette linens with numerous fluffy pillows. We enjoyed cocktails and dinner at the Capital Bar and Grill, wonderful breakfasts at the One Eleven bistro, and we enjoyed quiet reading on the beautiful balcony. And on our last day, while waiting out some rain and preparing for our ride to the airport, we enjoyed some wine in the elegant lobby and were treated to a little pimento cheese with their homemade chips by Peter, one of the managers. What a send-off! Oh, and don't forget to inquire about their fabulous, specially seasoned pecans - they make wonderful gifts. Thank you to everyone. You made my mom's last trip a very memorable one!

Was in town to visit family amd had the opportunity to stay with you. This hotel Is beautiful clean and well maintained. Rooms are very comfortable and cozy. Linens are lovely. Staff is very welcoming and attentive. Can't wait to visit again.

I’m very disappointed. Went today for a business brunch. Pulled into the back where I guess was supposed to be valet parking , no one was back there the gate was open and the valet sign was off to the side so there was no clear guidance. Parked my vehicle and was approached by a Caucasian gentleman driving a promo covered tundra who seemed to be maybe management. He was very rude and aggressive as I put my window down all smiles. He immediately said it was private parking and I asked where do I need to park because this is my first time here , he then said on the street or the parking garage but that this is private parking. No hello how are you etc. Just rudely wanting me find someone else to go is what it seemed like. He talked over me the whole encounter and gave a very unwelcoming attitude. Talked to me as if I was the scum of the earth. If you are African American do not spend your money here. We aren’t wanted.