Little Rock Marriott

Valet got my vehicle mixed up. Clean older hotel.

The location was perfect. My only complaint is that a place to charge your phone at the bed. The room was clean and nice.

Was a great hotel. M club is incredible. Gym is great. The peloton is huge addition and bonus. Was great to see. Bed was comfortable and hotel was quiet. Really a diamond level hotel. Would look forward to my visit next time. Well done!

Great staff and very good location

The hotel is very centrally located, which made getting around easy and convenient. During check-in, Matthew at the front desk truly went above and beyond. He carefully reviewed our requests and assigned us a quiet room away from the elevator, which we really appreciated. His professionalism and attention to detail made for a great first impression. 👏 We used the valet service for our car, and unfortunately the experience there was not as positive. The valet staff did not seem particularly interested in assisting guests—there were no greetings and very little sense of customer service. Later in the evening, I approached the front desk to ask about a coffee machine. The staff member who responded (a gentleman without a name tag) had a rather dismissive and somewhat judgmental attitude. It was unclear whether he was a regular employee or covering someone’s break, but there was little willingness to help. I wish I had his name to provide more specific feedback, but he unfortunately was not wearing a name tag. Overall, the stay had its positives—especially thanks to Matthew—but there are definitely some service consistency issues that management may want to address. A more welcoming and helpful attitude from all staff would significantly improve the guest experience.