Andaz London Liverpool Street

I booked Andaz London Liverpool Street primarily for its unbeatable access to Liverpool Street Station, which proved incredibly convenient. The lobby is funky and full of character, and the reception staff were genuinely friendly, kind, and efficient—an excellent first impression. Our room was not particularly large, but the bed was very comfortable and the linen of good quality. Unfortunately, the air-conditioning felt dated and was quite noisy, even when switched off, so I was grateful to have earplugs. We didn’t have breakfast at the hotel, so can’t comment on that aspect. The hotel is ideally located near Spitalfields, which has seen a huge upgrade recently. The area felt safe to walk around both day and night and had a lovely Christmas atmosphere, with festive markets and plenty of life. It’s also an easy tube ride to Covent Garden. Overall, the access to both the train station and the Underground is excellent. It’s a beautiful old building with striking architecture, set among newer, sleek skyscrapers, which makes the contrast particularly interesting. I really enjoyed discovering this area of London.

Nice and vibrant. Perfect location and friendly staff. Nice rooms with fresh bathrooms. Nice area close to Liverpool station and nice restaurants

Overall it did not feel like a 5-star experience, beyond the very impressive lobby. The room was very standard, although clean and well-decorated, and got little natural light. It got hot at night, and the window could not be opened; air con was available but I struggle to sleep with it on. Two out of the four nights of my stay, there was very loud music coming from one of the function rooms. On one evening in particular, this was going on all evening until almost midnight and was loud enough that the window frame of my room was shaking, and I had the pleasure of hearing drunk people sing along to Abba and Christmas songs when I was trying to sleep. I complained about this on checkout and was given a rather insincere apology. I thought it was ridiculous that at well over £500 per night (thankfully paid by my company and not me) breakfast was not even included and cost an additional £25 per day - and that was the "discounted" rate. The main purpose of a hotel is a place to sleep comfortably, and it barely even met that requirement. On the plus side: great location, very good gym, and the happy hour was nice although I'd choose free breakfast over free booze.

We all had a great time and truly enjoyed the experience. A big thank you to Kawser for making this booking possible, and to Joanna, for all her help and excellent communication throughout. I would also like to extend our sincere appreciation to the wonderful staff who looked after us, Rishita, Aziza, Aisha, and Chef Rishi. Their exceptional service really made the experience worthwhile. We will definitely be returning again very soon. 10/10

Location is great- right above liverpool street station. Can walk to Spitalfields, and plenty of other local spots. Less touristy around here! For the hotel itself, rooms are a bit small/bland- just grey and black. Good bathroom, and the service is fantastic. For a 5 star in london, I guess I was hoping for something a bit more extraordinary... especially for the price. Noise level as well- some sort of alarm in the hotel or outside was going off around 2-3 AM, and I did hear that through the walls/windows. Rooms were clean, no problems there. If I were to return to london, would likely try to find a more exciting hotel experience for this price point.