Andaz London Liverpool Street

Location is great- right above liverpool street station. Can walk to Spitalfields, and plenty of other local spots. Less touristy around here! For the hotel itself, rooms are a bit small/bland- just grey and black. Good bathroom, and the service is fantastic. For a 5 star in london, I guess I was hoping for something a bit more extraordinary... especially for the price. Noise level as well- some sort of alarm in the hotel or outside was going off around 2-3 AM, and I did hear that through the walls/windows. Rooms were clean, no problems there. If I were to return to london, would likely try to find a more exciting hotel experience for this price point.

I rarely write negative reviews, but our experience at the Andaz London Liverpool Street was so astonishingly poor that I feel obligated to warn others. Our stay was derailed almost immediately when our shower flooded the entire bathroom, forcing us to contact the front desk repeatedly before anyone took action. The staff’s response could best be described as apathetic—no urgency, no concern, and certainly no acknowledgment that this was a legitimate maintenance and safety issue in a supposedly high-end hotel. We were told a manager would follow up with us. No one ever did. Not a call, not a note, not even an apology. The situation somehow worsened when maintenance eventually arrived—while we were still in the room—to unclog the drain. The process released a putrid, stomach-turning smell that filled the entire room and lingered until the following morning. Being forced to sit through that was unacceptable and, frankly, unprofessional. As if that weren’t enough, our mini-bar was never restocked at any point during our stay, despite being advertised as part of the room experience. For a hotel that markets itself as upscale and service-oriented, this stay was an absolute failure from start to finish. Poor maintenance, indifferent staff, and a complete lack of accountability made this one of the worst hotel experiences I’ve had in London—or anywhere. I cannot recommend the Andaz London Liverpool Street, and I sincerely hope management takes a hard look at how they handle guest concerns, because right now, the bar is shockingly low.

Wonderful hotel ! Brilliant location for travelling around London and perfect place to unwind after a days shopping! Breakfast was lovely and help fuel our trip !

I have stayed here many times and it's always fantastic, sadly on this visit the staff were not as friendly which made the experience less enjoyable, all other times I would have given a 5 star

I’ve just booked the hotel via Hotelux which provides free breakfast, room upgrades and credit 100 USD. Absolutely recommended. I feel warmly welcomed. The staffs are friendly and helpful. The location is nearby Liverpool station. The room is spacious and well equipped. The environment is lively. The breakfast is average.