The Capital Hotel, Apartments & Townhouse

I just returned from another lovely stay at The Capital this Easter long weekend. I was welcomed by Dino, Paolo who recognized me. Aurelia checked me in early Yey! and when I got to my room Stella came up to personally greet me and welcome me back! ☺️I was given an upgrade to my preferred location, thank you 😊! After full days enjoying London and the Westend it was again so nice to see a familiar face, Prashant. At the bar I met and had great Cosmos made by Sophie and Madalina whom I enjoyed chatting with as well. Breakfast was a joy to meet Esteban each morning with his smile and welcoming personality. I noticed a much better and wider food selection this time. It was nice to see Valerica again and meet Miguel. I always feel a genuine welcoming and warmth from everyone here and that’s one of the reasons I keep returning.. not to mention the quality of the rooms I’ve stayed at every time. I already have made my next booking for June!

Great hotel, clean, nice service, professional and hospitable staff, thanks Esteban for a lovely breakfast experience!

The best part of this hotel is the location, but unfortunately that’s where the positives end. We arrived on Friday, checked in, and at first glance the room looked fine. After being out most of the day, we came back to freshen up and that’s when the problems became obvious. The shower was far too low—around six inches too low for me, and I’m 6ft tall. The bath was tiny, and the shower leaked water everywhere. On closer inspection, the overall workmanship in the room was poor: wallpaper peeling off the walls and around the doors, and fixtures that looked cheaply or carelessly installed. For the price of the room, this was nowhere near what we expected. Breakfast was another disappointment. We had to look around for staff just to place an order, and even then items were forgotten. We had to get up to ask for more hot drinks, despite being the only guests in the room. The staff seemed more interested in chatting in the back than serving. Overall, I wouldn’t recommend this hotel if you’re looking for a true 5‑star experience. There are much better options for the same price.

This boutique luxe hotel has one of the best teams I ever encountered while travelling; I always stay in very good hotels but not always we find a team that is always prompt to help with such a smile and good vibe. I spent almost the whole month at this hotel, in a such cosy and well decorated apartment, and they always provided what I need for maximum comfort. This hotel is all about detail and making guests feeling home. Miguel and Paulo were so so helpful and professional! One of the days I had a tendinitis and a lot of pain on my hand and they promptly called a Doctor and on the next day, after proper medication, I was well again. They provided breakfast to my mum and my husband which was at high standard; the gentleman from Peru, I think Esteben, is such a kind and genuine person. John the manager very flexible for long stay's arrangement! I thought would be difficult one month away but at this hotel, was such a pleasure! I highly recommend and will defenitely return! Location is also convenient, central and perfect for singles, couples or families.

A wonderful time, as always. Wanted to highlight the concierge, Miguel. He was always helpful and I really appreciated his going the extra bit for us.