Charlotte Street Hotel

A delightful, charming, boutique, hotel in the heart of Fitzrovia and now a firm favourite. Despite the competition, of which there is plenty, this hotel stands out with excellent, polite and friendly customer service, and competitively priced rooms. A big bonus was the very effective air conditioning given the recent heatwaves hitting London. Also recommend the hotel restaurant that was a fun and lively experience, serving excellent food.

During a brutal London heatwave, I was staying at the Charlotte Street Hotel. After a long, exhausting day of business meetings, I was desperate for a massage to unwind and relax before finally saying "goodnight" to the city. I asked a hotel staff member if they offered massage service, and she highly recommended I contact www.centrallondonmassage.co.uk. I remembered that she also offered me a comprehensive introduction of the French restaurant Elsa, Italian restaurant Norma, Japanese noodle restaurant Ramen moto, Ramen moto Gallio and Indian restaurant Mowgli in the entire street. If all the restaurants in Charlotte street are gems, this lady must be the hidden gem in the area as her service is amazing and thughtful.

I am aware of the positive reviews of this hotel. I agree with the descriptions that it is a modern, interesting hotel in a good location. Nevertheless we had some negative experiences. Our room (a few notches above basic) was spacious but somewhat dark and with no view. There was no tea or coffee in the room (but they provided it when asked). We were disappointed with the food. At breakfast, the toast was “stale” and barely toasted. It came with two small dishes of jam. We ordered toast for two but they only gave us jams for one and we had to ask for more. On another day, we couldn’t eat the omelette, which was rubbery and oily. The worst, at dinner, was a dish advertised as red cabbage and crispy duck salad. For the equivalent of $AUD 56, it was a plate of red cabbage with fried duck skin pieces (very little meat attached to the skin).

What a wonderful stay at this beautiful hotel. Like all the other hotels in the group the styling is exquisite. You will not find a better bed to sleep in. The location is perfect; Soho is only a 5 minute walk, Regents Park 15 minutes and Marylebone Village 10 minutes. What makes the Charlotte Street special is the staff. Every single member we encountered was professional, efficient and genuinely friendly. We shall definitely return.

Such a charming hotel in the perfect location on a beautiful street in London. The staff were absolutely the nicest people around and made the whole stay feel so warm and welcoming. I think I’ve officially found my go-to hotel whenever I’m in London! ✨