Claridge's
London, England
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About the Hotel
From 1860 when Empress Eugenie of France made her winter headquarters here, to the recent introduction of the elegant, Thierry Despont-designed Gordon Ramsay restaurant, Claridgeâ€(TM)s has been one of Londonâ€(TM)s most sought after luxury hotels. Situated in Londonâ€(TM)s elite Mayfair district, this stunningly revitalized Art Deco gem serves as home away from home for those travelers with aristocratic tendencies. Bedrooms and suites showcase top British design talent, and traditional afternoon tea offers more than 30 selections from around the globe.
Location
Claridge's
Brook Street
London, England
W1K 4HR
Nearest Airport: LHR
Features and Amenities
Reviews for Claridge's
Claridges is not what it used to be
Claridges has really fallen from my list of London's best afternoon tea experiences. I have great memories of delicious sandwiches, interesting jams and gorgeous decor. Sadly the food was subpar. The hotel lacked the beautiful fresh flower arrangements of years past and instead had minimalistic flower arrangements and three metal sculptures of headless woman with their breast nipples in your face when going into the restaurant- they honestly belonged in a modern art exhibit - they did not fit in with the aesthetic of the hotel or what one would expect for a ladies afternoon tea. Very disappointed. I must say that the service was very good and tea was good.
rina b - Indianapolis, Indiana
Try the Ritz or the Savoy or the Rosewood
We returned here for our anniversary and oh my how things have changed, for the worst. The place has undergone a refurb since we were last there and now is cold and soulless. We were shown to our table (these need to be addressed as well as they are incredibly uncomfortable as you are not able to get your legs past the over sized central leg) We perused the menu and ordered a bottle of wine. We placed out orders for starters and waited, they arrived and we were incredibly disappointed that things were cold and overly salty, the lobster bisque, we advised the staff of this. We then placed our orders for the main courses, chicken pie and the fish and chips, these arrived but once we tried them we were greeted by over cooked chicken and one of the cheapest cuts of fish we have seen in a long time. We advised the staff and they were very apologetic and offered to replace the dishes, we declined as once we have a poor experience we do not usually go for the same or something different. We settled the bill and left. A few days later we received a call from the deputy food and beverage director (there's a grand title if you ever heard) she was less than sorry for what had happened and was more intent on trying to tell me about the weight of each piece of fish and how many chips you got ect. Here comes the kicker, She then offered to refund the service charge, yes the service charge, what did any of the guys that served us do wrong? Let me tell you, Nothing, nothing at all but she wanted to take away their tips so as not to cost the company a penny! This is disgusting behaviour and should be stopped at once, It was the fault of the kitchen not the front of house so why punish them? I expect they have some excuse for it, they do for everything else. All in all a warning for you all, we know Claridge's is well known in London but this does not mean it is as good as you may think. Check out some of the other hotels like the Ritz or the Savoy or one of the Rosewoods as they are superior. We thank you for you email stating that if we wanted to return you would welcome us back but no thank you, not with your policy of screwing the staff over to save face.
GJKSS - London, United Kingdom
Appalling behaviour
Spoke to 3 separate members of concerige regarding getting a car to take us to Bicester Village. Was advised it would take 40 minutes to 1 hour to get there and we had a couple of options. Option 1 would be to take the car, have it wait there and the take a return journey with the car and the cost would be £125 per hour. (This was the only option offered by the first person) Option 2 would be to take the car there and organise our own transportation back. (This was offered by the 2nd person) We opted for option 2 and only at this point were we advised by the 3rd person that there was a minimum charge of 2 hours. This should have been the told to us by the 1st and 2nd person but neither did. Nonetheless we agreed to this and decided to pack our bags and check out early in order to go. I then checked out and the person at the desk asked me if it was ok to charge the £500 for the car to the card on file. I questioned this as I was under the impression it would be £250 (2 x £125). She then called concierge (who was standing behind me and I could hear both sides of the conversation clearly) and the 4th person on concierge advised they would investigate and come back to me. The person on check out then told me just to go on the journey and they would bill the card once they had investigated. I refused as I was not willing to pay £500 for a 1 way journey when I could take the car, have it wait and do a return journey for £700 so I would wait until there was an answer. The person on concerige called back a couple of minutes later (with me still standing in the middle being able to hear both sides of the conversation) to inform her that it was charged as 2 journeys, 1 journey there and 1 back. I said that I didn’t need the car to come back because we would arrange our own transport to London Euston station as we were checking out and didn’t need to come back to the hotel. I was then advised by concerige that the car still has to make the journey back so that would be the price and it was correct. I told them that I have never heard of having to pay for a return journey that I wasn’t actually travelling in. Surely the cost for 1 way is 1 price and not charged as a double journey? I told them just to cancel the car and I would make my own way there. The person from concierge then came over to speak to me to ask why I wanted the car cancelled. After explaining everything I have already written here, I said if it is your policy that I have to pay for the car to return even if I wasn’t travelling in the car (which I still think is absurd but fair enough) then it would still be covered in the 2 hour minimum charge, 1 hour there and 1 hour back. He started to talk to me like I was stupid because Bicester was minimum an hour and half to 2 hours away. At this point I was starting to get annoyed because I had 2 people coming round to the middle of the floor speaking to me and 1 treating me like a child. I did tell your staff that I was from Glasgow and not London so had no idea how far it was and going on the information given to me by THREE separate people on concerige. The person on checkout then was very apologetic and went to get her manager (I didn’t ask for him to come) to inform him of the situation. I now had 3 people surrounding me causing a scene. I was very angry at this point and was trying to remain calm so wasn’t saying very much as your manager and concerige were discussing. My wife came over to see what was going on as it was so obvious to everyone in the hotel there was an issue but quickly left as she felt intimidated that I was surrounded by 3 people and appeared like bullying tactics. Luckily I am not easily intimidated so continued to listen to them discuss (the person on checkout was there but not contributing anything to the conversation as she was leaving them to it which I appreciated, she was by far the most helpful and professional of the 3). Your manager then just asked for the names of the 3 previous concierge people I spoke to as they had given me incorrect information. I told him I didn’t know their names but I gave him the times I spoke to them and surely he would be able to look at his rota system to see who was working on concierge at that time. I am still waiting on an apology from your manager but don’t see that coming any time soon. I would like to add again that the person that checked me out is a credit and put your other 2 members of staff/management to shame. The person at check in from Newcastle and your door staff were also excellent.
MarioA487 - Glasgow, United Kingdom
Genuinely amazing birthday weekend
We have just got back from another amazing stay at Claridges. Reservation was a breeze and reserving everything before we visited was handled easily and as always, super friendly and helpful. We decided to drive into London and as we were walking towards the hotel entrance, we were very warmly greeted and whisked inside to reception. A quick drink in the bar, and then we were shown to our gorgeous suite. After a freshen up, straight downstairs for our afternoon tea reservation, where again, we were greeted warmly, seated promptly and thoroughly spoilt for the next two hours. Once we finished, we went for a walk as we were full from our tea, but we couldn’t wait to get back to our suite to chill. In the evening, back downstairs to the bar, welcomed warmly again, sat at our table, and just drank our drinks and people watched. The hotel was really busy and had a good vibe and as always, was spotlessly clean. The room too was spotlessly clean, very well designed and arranged and had everything you could want or need to make your stay as comfortable as possible. We had to shoot off quite early as we had family commitments on the Sunday, but we left very happy after an extremely indulgent weekend. Still 5* in every possible way. Thank you everyone.
GandC1994 - Colchester, United Kingdom
Excellent stay at Claridge’s highly recommended
I had a wonderful stay at Claridge’s in London. The hotel is perfectly located, making it very convenient to enjoy the city. The suite was beautiful modern, elegant, and extremely comfortable, with perfect bedding. The only small downside was that the room felt a bit dark as it faced a wall, which is slightly disappointing for a suite in a hotel of this standard. Breakfast was excellent, with great quality and impeccable service. Overall, if I come back to London, I won’t hesitate for a second I will definitely return to Claridge’s.
michaelberdugo - Paris, France
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My husband enjoyed three wonderful days at Claridge’s this past summer. What can you say about Excellence with a capital E! From start to finish the experience was marvelous.
-R. d'Eustachio
