Claridge's in London, England

Another perfect stay

Reviewed 1 week ago

Once again we have just spent 4 fabulous days at this lovely hotel. From the moment you step inside everything is perfect.we stayed in the Mayflower room which was very luxurious,great shower and a very comfortable bed. We enjoyed a family Sunday lunch in Dante resturant where Elizabeth looked after us, what a great asset she is to the hotel. Dinner one night in the resturant was great,David who looked after us was very efficient and had a good sense of humour. Well done the Claridges team for making our stay very enjoyable

trudym418 - Brentwood, United Kingdom

Not all that glitters is golden

Reviewed 3 weeks ago

I stayed at Claridge's from October 24-26 last year and payed an exorbitant £5,816 for the privilege. I am writing this review now because of the appalling levels of customer service from the most senior management of the hotel. I would encourage anybody considering staying here to take their custom to a hotel that values them, rather than just pockets your money and doesn't acknowledge its mistakes. For many people Claridge's is the epitome of elegance and luxury, and many people have a fabulous time whilst staying there. Reviews on this site are not reflective of all guest experiences, as anybody who has the audacity to challenge the narrative that it is the best hotel in the world will receive a call asking them to take it down. Unfortunately, this was not the case during my visit. Despite the price, I stayed in a suite that did not have a functioning television the entirety of my stay. In addition, I placed my passport in the safe in the room; unfortunately the battery in the safe died and on the day of checkout - and of my flight for a holiday - the battery died and the safe was unable to be opened for several hours as a consequence. After checking out, I realised that - despite having pre-paid my stay in August - that I had been billed the full amount again. This led my credit card company to place a block on my card while I was abroad meaning that I had no means of purchasing things whilst on holiday and was unable to pay my hotel bill in Copenhagen. Despite Claridge's being made aware of the situation they had no contact with my bank at all during this time and it was only three months later that the duplicated charges were refunded. Claridge's maintains that they were not made aware of these issues at the time because there is no record of it in their systems which means that it couldn't possibly have happened. Not only were they made aware, because they had to reset the safe and install a new television, I liaised extensively with the then director of rooms to discuss remediation. In spite of Claridge's denials I shared the room with three other people who have all attested to these errors, and I have provided independent corroboration from my credit card company. When I attempted to redeem the proposed offer of remediation, Claridge's response - from the Managing Director no less - has been to gaslight me, insisting that none of these things ever happened, questioning my integrity and insinuating that I am a liar despite being a long-standing guest of the property for 35 years. They claim to have no record of these faults but when I asked for evidence that they had asked all of the relevant teams, I was stonewalled despite having a statutory right to data held about me by the hotel. A failure by the hotel to train all of its staff to maintain accurate records does not make a guest a liar. Let the buyer beware - not all that glitters is golden

andrewhadland

Bit disappointing overall

Reviewed 3 weeks ago

Beautiful hotel but disappointed in the room. It was for my husbands 70th and I did politely ask for a bigger room but was told none available.There wasn't even a full size mirror in the room so bit difficult to get dressed to go out. We also attended a wedding at the hotel which was done to perfection. As of today I am still waiting 4 days later to be refunded quite a large amount of money that is on hold of some unknown reason. I had to ask for a Tea station to be brought to my room twice as they took it away after the first day. The birthday treat they brought to the room for my husband was so tiny that the candle wouldn't stay upright.

Charity G

Not what it once was

Reviewed 4 weeks ago

Claridges is not what it once was - previously our favourite hotel. The relatively new Mayfair rooms are adequate, but lack the wow factor you’d expect. Food service is extremely poor. As a guest, I would not expect to wait half an hour to be seated and a further ten minutes before being attended to. When we were eventually served, the food took an age to arrive and arrived mostly cold. They clearly cannot cope with the volume. We also sampled the late night bar food - poor. There are now far better hotels in London at this price point. I raised the issues directly with management. Based on the response received I don’t expect any improvement and will not return.

matthew d

Traditional Afternoon Tea - perfect for tourists

Reviewed 4 weeks ago

Very professional Afternoon Tea in traditional style. Just the place to bring your guests from out of town. They will be very happy with the luxurious traditional surroundings. Bookings essential but priced fairly compared to other London Afternoon Teas in similar hotels. Scones were heavy and let the side down at last visit.

55fionap - London, United Kingdom

Claridge's

London, England

About the Hotel

Location

Features and Amenities

Reviews for Claridge's

Another perfect stay

Not all that glitters is golden

Bit disappointing overall

Not what it once was

Traditional Afternoon Tea - perfect for tourists

Claridge's

London, England

About the Hotel

Location

Features and Amenities

Reviews for Claridge's

Another perfect stay

Not all that glitters is golden

Bit disappointing overall

Not what it once was

Traditional Afternoon Tea - perfect for tourists

Treat yourself to luxury