Claridge's

The best reason to stay here is that it is a full service hotel 2 blocks from the Bond Street station on the Elizabeth line just 30 minutes ride from Heathrow. If the train is broken (which it was when I was departing), it is a 2 minute ride from Bond Street station to Paddington Station to pick up the Heathrow Express. Claridge's is elegant in decor and service, and you can expect your shaver outlet to work to recharge your phone here. My room had a tiny balcony which meant it also had some light. In the restaurant, food comes quickly if you ask for them to rush your dinner or breakfast order. Nevertheless, this is not my favorite hotel in London. The hotel is like a maze to get around with elevators tucked away discreetly and room numbers not marked well in the hallways. Elevators can be slow. I found it frustrating to find my room all the time running around the hallways and asking staff to help me find my room. The gym is decent with fancy equipment but not great when it comes to content and the swimming pool is warm but small (3 strokes to get across). Spa facilities are good but they and the pool close at 9. There is no spinner-dryer for a bathing suit, a surprise at a property like this one. No hard bath soap in my bathroom. The Langham is better on all counts. They also have a breakfast buffet instead of only a la carte options. For the same money, you can get a corner executive suite which gives you a lot more room and access to the business lounge. For the airport transfer it's one stop on the red line from Oxford Circus to Bond Street. Both hotels are within a few blocks of a Marks and Spencer. Good things in this hotel are that the AC runs continuously at night and the room had easy to use light switches and shower. A cute thing here -- they had a poet in residence in the lobby writing out Valentines Cards. That's something you'd only likely find at Claridges!

Fabulous hotel,friendly staff who are willing to go above and beyond .Room was extremely beautiful. Can’t fault this place. Food and atmosphere were splendid. It’s the attention to detail where they really excel. Thank you for unforgettable memories.

I really appreciated the quintessentially-British baked treats not to mention the dedicated skilled craftmanship of a passionate baker🇬🇧✨ If you purchase one thing here I would personally recommend the rye sourdough loaf, it is exquisitely crafted not to mention one of the best rye sourdough bread I've ever sampled(superb in taste, unique sourdough texture and satisfying hollow sound from the back :-) ✅🍞✨

Claridges has really fallen from my list of London's best afternoon tea experiences. I have great memories of delicious sandwiches, interesting jams and gorgeous decor. Sadly the food was subpar. The hotel lacked the beautiful fresh flower arrangements of years past and instead had minimalistic flower arrangements and three metal sculptures of headless woman with their breast nipples in your face when going into the restaurant- they honestly belonged in a modern art exhibit - they did not fit in with the aesthetic of the hotel or what one would expect for a ladies afternoon tea. Very disappointed. I must say that the service was very good and tea was good.

We returned here for our anniversary and oh my how things have changed, for the worst. The place has undergone a refurb since we were last there and now is cold and soulless. We were shown to our table (these need to be addressed as well as they are incredibly uncomfortable as you are not able to get your legs past the over sized central leg) We perused the menu and ordered a bottle of wine. We placed out orders for starters and waited, they arrived and we were incredibly disappointed that things were cold and overly salty, the lobster bisque, we advised the staff of this. We then placed our orders for the main courses, chicken pie and the fish and chips, these arrived but once we tried them we were greeted by over cooked chicken and one of the cheapest cuts of fish we have seen in a long time. We advised the staff and they were very apologetic and offered to replace the dishes, we declined as once we have a poor experience we do not usually go for the same or something different. We settled the bill and left. A few days later we received a call from the deputy food and beverage director (there's a grand title if you ever heard) she was less than sorry for what had happened and was more intent on trying to tell me about the weight of each piece of fish and how many chips you got ect. Here comes the kicker, She then offered to refund the service charge, yes the service charge, what did any of the guys that served us do wrong? Let me tell you, Nothing, nothing at all but she wanted to take away their tips so as not to cost the company a penny! This is disgusting behaviour and should be stopped at once, It was the fault of the kitchen not the front of house so why punish them? I expect they have some excuse for it, they do for everything else. All in all a warning for you all, we know Claridge's is well known in London but this does not mean it is as good as you may think. Check out some of the other hotels like the Ritz or the Savoy or one of the Rosewoods as they are superior. We thank you for you email stating that if we wanted to return you would welcome us back but no thank you, not with your policy of screwing the staff over to save face.