Claridge's

Even if you searched across the entire world I don’t think you’d find a better place for afternoon tea. Jairo was our server and his customer service was nothing short of impeccable - thank you for making our anniversary so magical ❤️

There's only really one word I can think of to describe my stay and that is "exquisite". I treated my mum to a night here as a bucket list experience, and as I am more than aware we are not their usual type of clientele. If the staff thought it, they certainly didn't show it. Each and every member of staff (apart from the doormen, more later) treated us with the utmost courtesy and respect without being over the top. We were given a tour of the hotel and our room by the very warm and welcoming receptionist before leaving us in peace to wonder in awe at the room we were given. We ate out for dinner but we did have breakfast. The foyer and reading room were full when we arrived for our breakfast but were told we could use the Dante restaurant and personally shown to it. It did not disappoint. The setting is sublime and the breakfast was lovely. I only have two minor criticisms. Firstly, I find the signage to the various bars and restaurants non existent, unless I was too busy admiring the beautiful decor and missed them. Secondly, I find the doormen very snooty. I have actually eaten twice at Claridge's in the last 18 months and I felt very looked down upon by the doormen who couldn't be bothered to even acknowledge my presence. I deliberately brought a small suitcase for my overnight stay as a test to see if I was treated any differently. I waited about 20 seconds outside until one of the doormen deigned to even look at me. Seeing my case, he asked if I was staying at the hotel. When I gave an affirmative answer, his whole demeanour immediately changed and my case was taken from me and I was escorted to reception. I appreciate that the hotel is probably inundated with people being nosey and taking their insta pics just looking around as well as dining guests but I do feel that all guests should be treated with the same accord. Afterall it was my birthday lunch in 2024 that actually turned me into a staying guest. A small point and maybe a minor one but the doormen are the first impression of both the hotel and staff. I shouldn't have to be carrying a suitcase to get the treatment I received. Other than that, the stay was faultless, and I am now saving up to spend a couple of nights for my 50th birthday and once again live the lie of feeling wealthy!

We were heading to the Connaught for cocktails but passed Claridges on route. We'd never been before so decided to stop for tea/coffee and a cake. Everything was immaculate, the decor, the comfort, the atmosphere, the products, the value and the service. The staff are amazing, really friendly and helpful but also really efficient. It was so good we went back to Dante for cocktails to finish off the night. We had a cocktail in Dante, then the restaurantmanager tookus on a tour of the other 4 cocktail bars to decide our favourite. Dante won but we are certain that we will forever go to Claridges. Fantastic.

There are luxury hotels. Above those are ultra-luxury hotels. Above those are truly world class hotels. Above those, with a big gap in between, is Claridge’s. We have been lucky enough to stay in some amazing hotels around the world. But nowhere does service like this. It’s as if there are a team of invisible butlers following you around and then, when you even think of something let alone talk about it, they just appear and it happens. Quickly. And perfectly. And everything is just the best. Not a single detail is even second best. Rooms? The best. Housekeeping? The best. Restaurant staff? The best. The massages in the spa and even the croissants at breakfast? Have a guess. Every single guest is treated like an old friend. Nothing is too much trouble for anybody. We felt like we were staying with family, assuming our family hypothetically lived in a huge priceless mansion in Mayfair and were able to provide us with a Lobster Wellington. Some would say that you expect amazing service at this price point, But that’s far too simplistic. You expect a certain level of luxury, for sure. But it’s the little touches at every stage of your stay that make the difference. And absolutely nobody does those better than here. See you again, Claridge’s.

Very bad service. Personal are not friendly . I was there 3 days and I don’t feel welcomed and safe. I don’t feel safe there. Security should make you feel Safe in the territory of hotel but they do they job very bad and I have a very strange situation with one of them in 3 th day of my stay . He followed me with all his rudeness . Hotel Is dirty everywhere. They have a problems with water in the rooms and didn’t fix it on time. . The worst experience in my life. Never again!!! Gym Is very old. Hotel Is very old. And in the rooms you can hear when someone ring the door bell of other room close to yours