Corinthia London

I visited Velvet Bar for New Year’s Eve, and unfortunately, it was a tale of two very different experiences. While the logistics and atmosphere were handled well, the culinary side of the evening was a major letdown. The Food: To put it bluntly, the meal was awful and did not meet the standards expected for a holiday set menu. The Lobster: It was incredibly soft/mushy and contained almost no meat. The Chicken: The deep-fried chicken arrived raw in the center—a serious health concern. The Dessert: Advertised as profiteroles with ice cream, what we actually received was dry pastry filled with plain whipped cream. There was no effort put into the presentation or the "ambiance" of the plate. The saving grace of the night was the live music, it was excellent and kept the energy up. Additionally, the location for the fireworks was perfect; we had a fantastic view of the show. It seems we paid a premium price almost exclusively for the seat and the view. If you are going just for the music and the fireworks, the location is great—but based on this experience, I cannot recommend it for the food.

There is no other words to describe our experience at Corinthia than to say it was perfection in every way and truly, truly special. From the moment we left our car with the excellent valet parking team and was swept through the beautiful reception to check in and shown to our stylish room the whole experience was seamless, warm, tranquil and luxurious. The hotel itself is stunningly beautiful but what really separates this and makes it in my opinion as the best luxury hotel we have ever stayed in was the team and people working here. The service was impeccable and every single person spent time getting to know you on a personal level. It is not an exaggeration to say that we felt like VIPs throughout our entire stay. We felt truly and utterly taken care of and part of the Corinthia family. Treats and surprises were presented throughout our stay, needs anticipated before they were asked. Suffice to say we never wanted to leave which is why we stayed an additional night. We have stayed in luxury hotels all over the world but the Corinthia in our view is the pinnacle of hospitality. It is rare to have this level of consistency. Now we need to emphasise every single team member was incredible and the hotel should be so proud of the team as they are all a credit to your brand. We would like to make a very special mention to Scott in the Crystal lounge who was incredible. The words which come to mind to describe Scott’s service was warm, kind, friendly, incredibly attentive, and ultimately outstanding, professional 5 star service. Scott went above and beyond to make sure every one of our needs was taken care of (whether spoken or anticipated). It is not an understatement to say he was exceptional in every way so thank you Scott for making our stay so special. You are an absolute credit to the hotel. We must also note other members of your team who again made our stay special which includes (sorry if we have misspelt names): 1) Mateo at the Northal bar took really good care of us, made brilliant drinks and was warm, attentive and friendly. All the team at the Northal bar provided fantastic 5 star service and we loved spending time there. Thank you all. 2) Aga is absolutely lovely, friendly and again spent time getting to know us. She was so warm and attentive and made sure we had everything we needed. Thank you Aga. 3) Karina the hotel manager went above and beyond and exceeded our expectations. Karina is warm, engaging and kind. Thank you so much Karina you really did make sure our stay was so special. 4) Sahil from the concierge team anticipated our needs before we even knew we needed the requirement and was incredibly friendly with warm, great service. 5) Mohammad provided great service in the Garden restaurant and advised fantastic recommendations from the menu. 6) The team at Mezzogiorno made our visit so special. The service was impeccable and the food perfect. Thank you all. 7) Marco made sure everything was perfect during our stay, again five star service. 8) Kevin Lee the pianist. What an amazing and talented musician he is. Was a pleasure to listen to him play throughout our Christmas stay, he made it magical and was so friendly and engaging. As we cannot list all names above this part is now to the entire Corinthia team from management, to the cleaning teams, concierge, Northal Bar, the Crystal Chandelier lounge team, Garden Restaurant, Kerridges bar and grill breakfast team and Mezzogiorno thank you so much for making our stay truly special. It is not an exaggeration to say we will now be customers for life and will be returning as often as we possibly can. Please never change, you cannot improve on perfection and your hotel should be used as an example to others. We cannot wait to see you all again soon. Have a fantastic new year and thank you again for an incredibly special stay at your hotel.

Best of the best!! Best hotel I have stayed in London. The whole experience was top draw. Thanking for helping make our weekend trip to London even better 🎅🏻🎄

Not the best 5 star hotel. One night stay cost us £1600 which is fine if you’re getting 5 * experience. Our room wasn’t ready upon arrival so we went for late lunch at their restaurant kerridges. The service there was not 5 star either. A couple of times we had to ask where our drinks were. There was no explanation about the food we were being served and lacked overall attentiveness. After spending one hour here we went to reception to find our room still not ready and had to wait a further 30 mins in the lobby. This is definitely not 5star! The room was nice but again not the next room we have stayed in. (Claridges is the same price and much better.) There were no toothbrushes in our room which should come as standard. Breakfast was also disappointing and very disorganised. We waiting over 20 minutes for our coffees. Our toast for our full English arrived 10 minutes before the breakfast as was stone cold. Then twice my plate was attempted to be taken from me whilst I was still eating. I’m assuming because it was 30 minutes prior to closing time but again not professional and not 5 star. Would we stay again? Yes if the rooms were set at a price similar to 4 star in London. Maybe £650 is a fair price to pay for this hotel.

We went to the Corinthia for afternoon tea- and the service was outstanding. The teas were excellent with a wild range , the sandwiches and deserts were perfect. The scones and clotted cream were second to none. The amount of food in the afternoon tea was A LOT - we (and many other tables) had take home a doggy bag with the desserts and sandwiches we couldn’t finish ) The most outstanding part of the meal was the service - the staff had great rapport and attentive without any sense of overburdening.