The Dorchester

Opulent, comfortable, discretion and professional, celebrity sighting frequently, strives to meet guests every need, rooms wellserviced with amenities, excellent dining options, perfect location close to attractions yet away from the bustling crowds

Went for a few drinks with some family and we were spoilt for choice with the cocktails but we all had different and they were amazing!!! We had some nibbles as well and our waitress even escorted me to the loo! The service was flawless and as ever the flowers looked stunning. Coming back in October and I can't wait!

Arrived at 4pm and was told to sit and wait ion a side seat whilst the reception checked with housekeeping to see if the room was ready. (Check-in from 3pm?) Left waiting for 10 mins, the receptionist had clearly forgot and when prompted tried again. One of the keys didn't work in the lift and the assistant duty Manager said i will get you another one, this didn't appear. Arrived back in the afternoon to find a cleaning cloth on the bathroom floor, this was even missed by the night turn -down service in the evening. Newspaper turned up on one day but not on the other. Noticed a half eaten peach by the lift on a ledge at 6.30pm, this was still there at midnight, clearly ignored by staff. When i complained at check-out, i was asked if the hotel could contact me about the issues, guess what, i haven't heard anything since. Please don't reply to this review and to apologise and say our standards did not meet yours on this occasion but please contact us to make another booking and we will give you a better service, don't bother, put all your efforts into looking after your current guests. My advice is to avoid disappointment, stay at The Rosewood, a far better service!

What can I say-expectation was there for the obvious reasons as an iconic venue for food in the famous grill. Customer journey from start to in between each course and the finale was perfect. Attentive service, naturally executed,not too much and great chats with the various team members who look after you in the 2 hours. They don't need my recommendation as the experience is still fresh as it was 20 years ago.

A special birthday surprise and from the moment of arriving after letting the hotel know of the event. The birthday boy was greeted by all members in each department With a Happy Birthday wish, from Breakfast to Dinner. Elegance,sophisticated a huge memory. No one could be disappointed even without a celebration .