The Dorchester

We stayed 6 nights at The Dorchester from 7th to 13th September 2025. Excellent hotel with great attention to detail. We enjoyed the classy comfort of the rooms and the service and food at The Grill and China Tang.The staff are wonderful and always have a smile for the guest. Housekeeping is impeccable. The only reason it gets a 4 rating is because of the unexpected poor service at the Promenade. We have had 3 meals in this outlet , of which one was a dinner with friends. That meal took over 2 hours with the Dessert taking almost 45 minutes! Breakfast today took close to an hour with us waiting for 30 minutes for our meal. On every occasion we were left frustrated and the staff on duty were flustered and left to apologise on behalf of the outlet. Would seriously recommend the senior F&B management to do a deep dive and understand the root causes. We have travelled to over 60 countries on business and pleasure and have stayed in good hotels and don't make this observation lightly.We are also a well wisher of The Dorchester and do intend to stay again. So this review is really in the spirit of alerting you to an area of customer dissatisfaction which you can easily improve. Good luck and best wishes.

One of the best hotels I have ever stayed in, especially with excellent service. I can say it is even above the Four Seasons. They clean our room perfectly not just once but several times a day, and they replenish anything the room needs without missing a thing. All the staff are truly very professional, but especially Violeta and Mihaela are exceptionally professional; they welcome guests pleasantly and warmly, as if hosting them in their own homes. In my opinion, The Dorchester is the best hotel in London.

A beautiful experience to dine in this wonderful iconic hotel. The greeting on arrival is always so lovely. We were kindly looked after on arrival and made to feel so welcome. All the staff are professional, polite and friendly and the service is outstanding. The food is sublime and the whole experience leaves one feeling rather cherished.

We spent a weekend this July in London at the Dorchester. The hotel was above expectations and we loved every minute of our stay. A special thank you to Anuar in the promenade who couldn’t do enough for us during our stay, always warmly welcoming us and making us feel totally at home at the hotel! We would return to see him alone he was so good to our little girl so thanks Anuar and all at the Dorchester for your hospitality! see you soon! 🫶 Danny, Andrea & Alexandra Drysdale

Had a recent stay at The Dorchester and it really is one of those “London institutions” that lives up to the name. From the moment you arrive, it feels like you’re stepping into something a bit special – not showy, just properly polished. The service is slick but never stiff – everyone we dealt with was warm, switched-on, and made the whole experience feel effortless. Rooms are classic in style (don’t expect modern minimalism), but beautifully done. Big comfy bed, plenty of space, and proper attention to detail. You can tell they haven’t cut corners anywhere. That said, if you’re after a modern, contemporary vibe, this probably isn’t the place for you – it’s all about timeless luxury and that old-school glamour, which they do incredibly well. Had drinks in The Bar before dinner – highly recommend. Dark, glamorous and a bit theatrical in the best way. Didn’t eat at the main restaurant this time, but breakfast was spot on, and you can see the whole place runs like clockwork. It’s not cheap, obviously, but for a proper “London moment” or special occasion, it hits the mark. You’re paying for history, location and impeccable service – and they don’t disappoint on any of those.