The Dorchester

My husband and I have traveled all over the world staying at luxury hotels, and we were really looking forward to our stay here. Unfortunately, the Dorchester pales in comparison to others in its’ class for a variety of reasons. First- If you’re looking to stay at a place where staff seems to cower and apologize for simply coming across you in the hall, this is the place for you. What is happening here?! In short, this hotel feels like a massive scene (think Dubai, Miami, Monaco), and is unbelievably stuffy. All flash and no class. The room was nice, though nothing particularly special for the price point, and the dining prices were outrageous by any and all London, NYC, or Côte D’Azur standards without any quality to back it up. We are quite willing to spend when the quality meets the price, though did not feel that was the case here at all. The staff, when not seeming to be watched by some sort of terrifying overload, were absolutely lovely, though the overall culture of the hotel was frankly awful. Not a comfortable stay due to this, and didn’t get at all the luxury feel one usually does when staying at an establishment that this one purports to be. Would not stay again or recommend.

We had a truly wonderful afternoon tea with exceptional service from our waiter Anwar and the rest of the staff. The room was beautiful and flowers amazing

What a disappointment. Total waste of 9k. Check in ladies are fine. Our room was a million miles from the elevator. Check your mini bar items immediately. We had a have eaten box of chocolates. Had i not checked right away we would be on the hook. Housekeeping is the weakest link. Came into our room to find that Housekeeping had placed a bag of garbage and rags on top of my open suitcase. Absolutely horrific. I felt to violated. Such disrespect for guests belongings. I always suspected Housekeeping did unsanitary things while guests not present. This hotel is packed with people NOT STAYING. it's an absolute circus. Mostly middle eastern. Don't think a single person working there is British. Do not recommend at all. Shame on you Dorchester Hotel for a horrible experience. You did not care one bit about our experience.

We had an amazing afternoon tea here, the service was attentive without being intrusive, the waiter was knowledgeable about what he was serving and his interaction made the experience more special The food was a delight and the surrounding a little oasis in a hectic London

Exceptional from start to finish. Absolutely 5 stars, exceeded all expectations. We visited to celebrate my wife’s 40th Birthday and were upgraded to the suite which is phenomenal. The breakfast was outstanding and the service received from everyone we spoke to was fantastic. Would highly recommend this hotel!