Draycott Hotel

This was the second stay for us at the Chelsea Townhouse. It is exceptional in every way...ambience, dedicated staff, exceptional breakfast, and cozy, comfortable lounge areas. The rooms are spacious, and comfortable. The reception managers are welcoming and helpful, and Ariel was a delight to chat with while enjoying a drink by the fireplace many evenings after a full day out. The Chelsea Townhouse is a treasure, in the best neighborhood in London!

We have stayed at this hotel for some 15 years, beginning back when it was the beloved Draycott. This was our second time staying here since the change of ownership and renovation. While I approve of the room and bath renovations, I do miss the old sitting room/salon with the honor bar and access to the garden, the working gas fireplaces in the rooms, the ability to open terrace doors and windows without leash locks - much charm was lost in the change. However, we keep returning for the spacious rooms, the location, the comfortable beds and pillows, the rear garden, etc. One warning: We booked a Chelsea King room well before our travel dates. On the website they warn that some of these rooms are below street level and that was what we were initially shown upon check-in. The room did have private access to the garden, but after fifteen years of loyal patronage I did want to pay over $700 for a room in the basement. It was not hard to get them to correct this, but I'd advise management to make those basement rooms a separate category and price. In the years they were closed we stayed at Claridges, and I'm happy to go on doing that if I keep being shown the basement! There are people who will want the quality and service of this hotel who might be willing to pay a little less for those rooms as long as they know what they are paying for!

Absolutely wonderful staff. Always so friendly and helpful. Home from home Anastasia at reception was extremely helpful

All staff members were friendly and polite in all our interactions especially in the breakfast.area. The front desk staff and bell staff were helpful and professional. Anastasia was welcoming in her manner. Wonderful location for London

Such a charming, lovely, Chelsea hotel with a friendly staff in a great location. The rooms are spacious and very warm feeling. Great food nearby inn a very charming neighborhood. Every staff member from top to bottom is super friendly and makes you feel right at home. They definitely know the meaning of hospitality. Abdul greeted us every day with care and a big smile. He was very helpful with suggestions. The front desk helped me the fastest way to the football stadium, which I appreciated very much. Our breakfast and coffee every morning was always on time and hit the spot. I highly recommend the Chelsea Townhouse and will stay here again in April.