The Gore Hotel

I booked 2 rooms for 2 nights and from the moment we arrived the staff were awful. not just unfriendly but rude, my daughter said it was like they didnt want us to be there. The rooms are beautiful and the location is very quiet, its a good 10 minute walk to the nearest tube but its a lovely walk. When we checked in there were 2 people behind the desk, one was busy and the other just completetly ignored us, it was so awkward just standing there, he didnt say I will be with you, just left us standing. Another member of staff openly berated a young girl working there while we were waiting, again we felt so awkward and just embarrassed for her. The second room had a lifted tile where my friend cut her foot which she did report to management. On the second night we ordered room service, the order was wrong which can happen but the replacement food was wrong too. I emailed the manager who emailed me back to say he would look into it. I followed up 2 weeks later with another email asking if he did and he has just ghosted me since! I would never stay here again, I stayed in the Ruebens at the palace in January and when I go back to London in April that is where I will go, it was lovely. The rooms are clean and the bar staff were lovely, the bar is lively but not loud. Not worth the money at all.

I felt like something was off here from the moment I arrived. As it's a comfortable place in a good location I would have left things at that and might have even returned had the staff not seen fit to try and trick me out of my room deposit when I checked out on Sunday July 19th at around 10:10 am. I had given a deposit against the mini bar when I arrived. When I left I was asked if I had used the minibar and told them no. They presented my bill without further explanation and asked me to sign it. I noticed odd 'room charges' added, for seemingly random amounts. When I asked what they were I was told they were 'staff charges for the room'. When I asked why these charges were made when there is a clear room charge settled in advance for hotels I was told they were 'discretionary'. Only when I said that I did not care about anything other than the deposit I was owed did they make a new bill with the correct amounts. To be clear, this never happens in Britain - room charges are fixed. Charges are added at restaurants, which everyone sees and everyone can choose to pay. This does NOT happen for "rooms" for staff we never see and can't determine anything about. These charges are mentioned nowhere in the hotel literature. As far as I am concerned it was a cheap trick, and it had ruined the reputation of this hotel and its chain for me, for good.

We stayed in the Tudor Suite, which was the best experience. Its the room Mick Jagger played in. The room is stunning, and you are brought fruit and chocolate and icecold sparkling wine to your room. Theres a library with old books and a beautiful bar. The breakfast is one of the best i have ever had, endless choices. The staff are consistently polite and helpful. The only negative is that the bed, sumptuous as it was (a 4 poster) was on the small side for us.

The staff are great, any maintenance issues is dealt with speedily. Charged a service charge on everything. As walk ins for breakfast were allowed, hotel guests suffered and restaurant staff could not cope, annoying!!!

We stayed at the Gore for a family wedding for two nights , it is a beautiful hotel and the staff were all very friendly and helpful. We will definitely return with the Albert Hall being on the doorstep but next time would book a much bigger room. The cosy bedroom 507 was beautifully decorated with a renovated good size bathroom but the room was very small. We were unaware our room was on a floor with no lift to it and a steep winding staircase from the 4th floor my husband had recently had a knee replacement and I have had a hip replacement so with hindsight it certainly wasn’t the room for us , just something the hotel should make guests aware of on booking, we should have perhaps asked for an alternative room but don’t like to complain. We are not disabled just took us by surprise there wasn’t a lift. There was also a problem with the air-con not working at full capacity but staff were obliging and bought an additional fan to the room. We had breakfast which was delicious, we would have an evening meal next time as the food was so good. Overall a lovely hotel in a very nice area , parks on the doorstep for walking our little granddaughter too.