The Gore Hotel

The Gore Hotel is located on queen’s gate road close to Kensington palace. The area is very walkable to restaurants, small grocery stores, bus lines sub way ( tube) lines too. The gores staff is welcoming & considerate . We arrived after traveling to afternoon tea which included small sandwiches, pastries, biscuits, lovely jams too. The tea was delicious & needed after a day of traveling. We stayed in room 414 which was a quiet section of the hotel but our first night our air conditioning was not working properly, I complained about the situation but the staff was a bit slow in alleviating the situation, which a third party contractor confirmed it was a blown fuse on our system was why it wasn’t functioning properly. The next day it was repaired & the hotel offered us to change rooms. I accepted the new room & completed our scheduled stay. The breakfast staff was attentive & friendly. The manager offered us 2 drink tickets from their bar for our inconvenience of sleeping warm on our first night. When we checked out the daily service fee was removed 12.00 per day. The Gore is historic & rich in character but the management needs to listen to their guests on issues. I never complained about the shower / tub 🛀 faucet not working properly in our new room 203. The manager on duty was very insistent there was not a issue in our original room 414. I hope this review helps a traveler in the future. Good luck 🍀

I booked 2 rooms for 2 nights and from the moment we arrived the staff were awful. not just unfriendly but rude, my daughter said it was like they didnt want us to be there. The rooms are beautiful and the location is very quiet, its a good 10 minute walk to the nearest tube but its a lovely walk. When we checked in there were 2 people behind the desk, one was busy and the other just completetly ignored us, it was so awkward just standing there, he didnt say I will be with you, just left us standing. Another member of staff openly berated a young girl working there while we were waiting, again we felt so awkward and just embarrassed for her. The second room had a lifted tile where my friend cut her foot which she did report to management. On the second night we ordered room service, the order was wrong which can happen but the replacement food was wrong too. I emailed the manager who emailed me back to say he would look into it. I followed up 2 weeks later with another email asking if he did and he has just ghosted me since! I would never stay here again, I stayed in the Ruebens at the palace in January and when I go back to London in April that is where I will go, it was lovely. The rooms are clean and the bar staff were lovely, the bar is lively but not loud. Not worth the money at all.

I felt like something was off here from the moment I arrived. As it's a comfortable place in a good location I would have left things at that and might have even returned had the staff not seen fit to try and trick me out of my room deposit when I checked out on Sunday July 19th at around 10:10 am. I had given a deposit against the mini bar when I arrived. When I left I was asked if I had used the minibar and told them no. They presented my bill without further explanation and asked me to sign it. I noticed odd 'room charges' added, for seemingly random amounts. When I asked what they were I was told they were 'staff charges for the room'. When I asked why these charges were made when there is a clear room charge settled in advance for hotels I was told they were 'discretionary'. Only when I said that I did not care about anything other than the deposit I was owed did they make a new bill with the correct amounts. To be clear, this never happens in Britain - room charges are fixed. Charges are added at restaurants, which everyone sees and everyone can choose to pay. This does NOT happen for "rooms" for staff we never see and can't determine anything about. These charges are mentioned nowhere in the hotel literature. As far as I am concerned it was a cheap trick, and it had ruined the reputation of this hotel and its chain for me, for good.

We stayed in the Tudor Suite, which was the best experience. Its the room Mick Jagger played in. The room is stunning, and you are brought fruit and chocolate and icecold sparkling wine to your room. Theres a library with old books and a beautiful bar. The breakfast is one of the best i have ever had, endless choices. The staff are consistently polite and helpful. The only negative is that the bed, sumptuous as it was (a 4 poster) was on the small side for us.

The staff are great, any maintenance issues is dealt with speedily. Charged a service charge on everything. As walk ins for breakfast were allowed, hotel guests suffered and restaurant staff could not cope, annoying!!!