Hotel Cafe Royal

A heartfelt thank you to everyone who looked after us during our stay. It was a truly elevated experience, made possible by the extraordinary care, warmth, and friendliness shown by every member of the team. From Guest Relations, the Doormen, Reception, the Spa, The Grill Room, The Gallery, and Cakes & Bubbles, we felt genuinely welcomed and cared for throughout. We experienced so many delightful aspects of what the hotel has to offer, all delivered effortlessly. In fact, the memories of our stay have remained with us for so long that it has taken this amount of time to properly express our gratitude. I would like to extend my sincere thanks and appreciation to the wonderful team members who made our visit so memorable. A special thank you to Marcella and Michelle for hosting us so graciously during afternoon tea. We were also delighted by Jake, the Footman, whose local knowledge, street smarts, and willingness to assist made a real difference for our guests. Our gratitude goes to Shah Jahan for warmly greeting us in the lobby late into his night shift, and to Olivia at the Spa Desk for her genuinely warm welcome. Thank you as well to Rio and Marcellus for their excellent service at breakfast in The Gallery, and to Himalaya for the thoughtful tour of the children's room. We greatly appreciated Roy's alfresco interlude, which was a particular delight for our wine-connoisseur guest. Most especially, I would like to recognize Ricardo, who left an outstanding impression on both my family and our guests. His welcoming style, genuine care, attentiveness, and invaluable assistance during checkout exemplified exceptional hospitality. Ricardo's professionalism and warmth elevated our entire experience and made us feel truly valued from beginning to end. Finally, thank you to Alexis and the entire Guest Relations team for the welcome card, warm wishes, and consistently exemplary service. Their attention to detail and commitment to guest experience were truly remarkable. Please convey our heartfelt appreciation to each of these team members. They created a stay that was not only luxurious, but also deeply personal and memorable. We look forward to returning. Highly recommended!

My husband and I were celebrating our 20th wedding anniversary on 13th May 2026 at the Cafe Royal. To make our experience memorable, Cafe Royal was our wedding venue all those years ago and wanted to relive a few of our special memories. Cafe Royal, went above and beyond our expectations, from the moment we arrived we were greeted beautifully, with warm welcome smiles, friendly faces and were more than happy to meet us. They showed us around the venue and took photos, it was just so wonderful. We had a table at the cafe Royal Grill, it was perfect from start to finish, the room was full of stunning decor, every waiter and staff member were fantastic in every way. The food was outstanding, we enjoyed a starter, main and dessert, completely out of this world. We couldn’t have wished for a more perfect day from start to finish. I wanted to put this feedback together to share our experience and to thank every staff for the most magical experience of reliving some beautiful memories. We look forward to returning and celebrating another year and have an over night stay in London in the future at their hotel. Thank you Cafe Royal from the bottom of our hearts for this most perfect, memorable experience ever!

My wife and I stayed at Hotel Café Royal in London from 12 to 14 May 2026. When we travel to London, location matters a great deal to us. I often need to take care of business while my wife enjoys the city, looks around and does some shopping. We have been to London many times and have previously stayed at hotels such as The Ritz and The Dilly, so our expectations are not based on brochures alone. I am also a member of the GHA DISCOVERY loyalty programme, mainly because a number of my previous stays in other cities have been at Kempinski hotels, including the Adlon in Berlin. This time I wanted to see what another hotel within this loyalty universe could offer, and that is why we chose Hotel Café Royal. We arrived early, left our luggage at the hotel and went for a long walk in London. When we returned, we were allocated a Deluxe Room, which in fact reflected the double upgrade available through the GHA DISCOVERY programme. That kind of recognition matters. It is one of the reasons why loyalty programmes only make sense when the benefits are actually delivered in practice. The room itself was very good. It was well designed, comfortable and in excellent condition. The bathroom was very nice, and the entrance area had good wardrobe space, which matters more than many hotels seem to understand. The room felt updated, calm and properly maintained. The staff deserve real credit. Across the hotel, the attitude was service-oriented and professional. In this respect Hotel Café Royal clearly outperforms at least one of the other London hotels I have mentioned. This is important, because guests do not book a five-star hotel only for marble, location and a good bed. They book it because they expect service. Hotel Café Royal seems to understand that. We had breakfast on both mornings, and it was an excellent experience. If you stay here and have the time, you should give yourself and your partner that start to the day. We also used the bar and in-room dining, and both were fully satisfactory. We also used the pool and jacuzzi, and that deserves to be mentioned. There is something quite special about swimming in a calm, well-kept pool just steps from Piccadilly Circus. To be able to retreat from one of the busiest and most central parts of London into that kind of quiet, almost hidden, space is a luxury in itself. Bathing this close to such a central landmark is an experience you only find in a small number of selected hotels around the world. This hotel wins first on location. It is difficult to imagine a much better base in London if you want to combine business, shopping, walking and simply being in the middle of the city. But it also wins on the quality of the rooms, the spa facilities, the loyalty recognition and the attitude of the staff. Everything felt as if it had been thought through and kept in proper order. Hotel Café Royal is now clearly at the top of my list for future stays in London, whether I come for business, leisure — or, as often happens, a combination of both.

This is a belated review, but we had another wonderful stay at Hotel Cafe Royal this past winter. Our Amex FHR benefits were all honored, with a very nice upgrade and welcome treats. This is our favorite hotel in London - the location on Regent Street is perfect, the staff wonderful, and the rooms as well as the amenities are excellent! We had a little hiccup when our TV cable connection prevented us from watching a Premier League match that we were looking forward to, but the hotel tried mightily to get it restored. It was a cable company issue, not the hotel's fault. Nevertheless, Kurtis more than made it up to us. Thank you Kurtis for your wonderful handling of this! You are a true asset to the hotel. And always a shout out to the superb concierges who offer great advice and land sought after reservations. Looking forward to our return!

The BEST personnel you could have encounter when visiting Hotel Cafe Royal. Giuseppe at Concierge is always smiling and accommodating with any requests and very knowledgeable. Tommy at the door is superlative, Mustafa leading the porters, Roy in Cakes &Bubbles with Cherlyn and Daniel are always going the extra mile. Ultimately, the whole hotel is and will always be my favorite home in London.