Hotel Cafe Royal

Excellent hotel. Ideally located in London for walking around and exploring the city. The rooms are very beautiful, spacious, and extremely comfortable. The staff is truly focused on guests’ well-being. They showed thoughtful touches for my birthday, for example. If I had one slightly negative thing to say, it would be that the savory breakfast dishes didn’t seem to live up to the hotel’s high standards. Otherwise, everything is perfect

This is an addendum to my previous review and follows a response from, and subsequent correspondence with, General Manager Eugene Leonard. His handling of my complaint was exemplary. I have faith that he will take steps to address the faults I identified from our original visit. Credit where it is due when it comes to customer complaints handling.

I just stayed at Hotel Cafe Royal with my family for 8 days. I cannot say enough amazing things about this hotel. Check in was seamless.....the room was lovely...and the concierge team was the best that I have ever experienced. Amine and his team at the concierge desk helped us secure tickets to two soccer games, transportation to and from, dinner reservations every night, private tours to some historical sites, and airport transfers. They even took care of shipping some items home for us. Again, no ask was too big and they made everything seem seamless and easy. They truly cared for us as guests and made us feel like family. We are already planningout next visit!

The staff here are incredibly friendly and provide outstanding customer service. One individual truly stood out, Tommy, the genial gentleman who welcomes you and assists with luggage, ensuring your arrival and departure are smooth and effortless. His exceptional service genuinely enhanced my experience. I look forward to returning soon! The breakfast was 10/10! and the gym and spa amazing!

We had a delightful afternoon tea to help celebrate a friend’s 40th birthday. The room was stunning , the table linen was beautiful , the crockery was elegant . The sweet and savoury options were dainty and tasted exquisite. Have to say the service was exceptional. To a person, everyone was professional, but friendly and nothing was too much trouble. I just noticed one negative and I wondered if someone in management might comment. When we went to use the toilet , it was down a very dimly lit wooden staircase . No carpet . The staircase and the toilet doors would have benefited from a coat of varnish. There were only two toilets for a dining room of “mostly” women . On entering the toilet there was a small waiting area . Nothing on the walls. Just a small bare room . The actual toilet was very average , and did not even closely match the elegance of the room we had just left . I was very surprised . When I visited again ( 2 pots of tea later ) the basket for dirty hand towels was overflowing and there were hand towels all over the floor . Nothing matched the surroundings in the rest of this very beautiful hotel . It just seemed strange . As stated , we had a delightful afternoon. The birthday girl loved it , so all was good. I just wondered if anyone would like to comment about the only negative part of the afternoon. It baffles me still . Thank you .