Hotel Cafe Royal

I booked a stay for one night so I could do some Christmas shopping, I made a reservation in the Grill Room for dinner, This turned out to be a complete disaster. The waiter managed to get every aspect of my meal wrong. Wrong sauce for my steak, wrong potatoes, to mention a few. Very disappointing. He even used fowl language stating he had F**K up????

We had a delightful afternoon tea to help celebrate a friend’s 40th birthday. The room was stunning , the table linen was beautiful , the crockery was elegant . The sweet and savoury options were dainty and tasted exquisite. Have to say the service was exceptional. To a person, everyone was professional, but friendly and nothing was too much trouble. I just noticed one negative and I wondered if someone in management might comment. When we went to use the toilet , it was down a very dimly lit wooden staircase . No carpet . The staircase and the toilet doors would have benefited from a coat of varnish. There were only two toilets for a dining room of “mostly” women . On entering the toilet there was a small waiting area . Nothing on the walls. Just a small bare room . The actual toilet was very average , and did not even closely match the elegance of the room we had just left . I was very surprised . When I visited again ( 2 pots of tea later ) the basket for dirty hand towels was overflowing and there were hand towels all over the floor . Nothing matched the surroundings in the rest of this very beautiful hotel . It just seemed strange . As stated , we had a delightful afternoon. The birthday girl loved it , so all was good. I just wondered if anyone would like to comment about the only negative part of the afternoon. It baffles me still . Thank you .

Hotel Café Royal in London is a stunning blend of historic charm and modern elegance, offering immaculate cleanliness, breathtaking views over Regent Street, and beautifully designed interiors that exude luxury. The service is consistently exceptional, with staff attentive to every detail, and my experience was made even more memorable thanks to David, a waiter who provided personalized care by remembering my preferences and offering thoughtful recommendations. His warmth and professionalism perfectly complemented the hotel’s refined atmosphere, making my stay feel both indulgent and genuinely welcoming.

This is going to be our default hotel in London. This is by far the best hotel I stayed in. The service is amazing - everyone is trying to make it an incredible experience for you as a guest. The location was great for us - very close to shopping and the street is fantastic. We took the breakfast and it was worth every penny. Rooms were spacious, modern and very clean.

Here last October. The vibe is great! Really amazing. The staff name Anna? Annie? Ann? I dont remember the exact name but she's really proactive and her nice.