Hotel Xenia, Autograph Collection

Wonderful experience here with my wife. The staff was absolutely outstanding, and we'd return just to see them again. Pamela, Olga, Sandip, Alejandro, and the entire team was world class. The restaurant at the hotel is actually owned by the hotel, so the service and quality was top notch (and the food was delicious). There's a five-star gym almost next door that's free for hotel guests. Two Tube stations are within a short walk. Highly recommend!

This hotel in Kensington is a gem. It is very convenient with two tube stops close by. The rooms are very clean but small however this is London and we were out exploring most of the time. What sets this hotel apart is the customer service. From the staff members that greet you at the door, front desk staff and the manager who thanked us for staying when we got ready to leave, we always felt welcome. Above and beyond that are the staff in the restaurant. I want to particularly point out Gosia, Albino and Alejandro. Every morning they greeted us like family. Alejandro even remembered us from the previous year. We couldn’t ask for a better place to stay when we come to London.

This hotel has many advantages, including a very convenient location, ultra-clean rooms, and attractive public spaces, but the thing that really sets it apart is the adjoining La Terrazza restaurant. At the hotel, all of the staff members were kind and helpful, but the restaurant staff truly went above and beyond in a genuine way to make our stay feel personal and special. The food at La Terrazza was equally outstanding, including homemade breakfast cakes and traditional Italian dishes made with great care and high-quality ingredients (check the menus!). If there was one drawback, it was that our room with a king-size bed was in the "English basement" lower level (a kind of half basement room), which meant the window (which was large and did open, thankfully) could provide fresh air but not enough sunlight. Also, the basement room and the bathroom were quite small. As we were with a group, we could see the upper-level rooms -- and we would request those in the future. Note that the rooms with "twin beds" could have worked for a couple, because the beds were pushed together.

TA Review: *High Points: the AUTHENTICALLY Italian-run building, from the food to the feeling; the little touches in the rooms like UK pillows; Phileas as Front Office Manager taking care of all guests personally as they arrive, even before they get to the front desk- his hand written notes- his tea- his helpful tips- his umbrellas- his looking after us like it's his place as a true asset to the property; Pamela in the restaurant also deserves mention as someone to treats guests as family and remembers them *Low Points: luggage ramp is under repair awaiting a part *Unique Points: the restaurant and the after-hours bar on opposite ends of the lobby; the cookies in the rooms; guests get holiday baked Italian-style panettone bread in the room in a Xenia box!; branding on everything from slippers to pens to robes to towels; what a great attention to detail at this well-run property.

From the moment I arrived to my final steps out the door, I truly felt at home at Hotel Xenia. My stay was originally planned for seven days, but I ended up extending it by a few extra days. Abi at the front desk went above and beyond to make sure I could stay in the same room without any interruption—an act of thoughtfulness that set the tone for the entire visit. Every morning, I was welcomed with warmth and kindness by the wonderful morning team: Albino, Gosia, Asrar, Yuliyan, and Aria. Their smiles and friendly words helped me start each day on the perfect note and made the experience feel personal and genuine. And then there is Connie, the incredible pastry chef. Not only are her creations unforgettable, but she even shared the recipe for her fig crumb cake with me—please, make sure you try a slice during your stay. It is absolute heaven! On the final afternoon, Albino made certain I had a tea to take on my trip back to Heathrow. You are a gem Albino! I’m already looking forward to my follow-up trip and returning to what truly feels like my second home at Hotel Xenia. Highly recommend this gem in London to anyone seeking comfort, warmth, and exceptional hospitality.