Hotel Xenia, Autograph Collection

I previously gave this hotel an excellent review. The breakfast does remain excellent. However, after staying in this hotel many times the way I was treated by their person over night was unacceptable. I have a documented medical issue at the moment. I was treated rudely and with direct and lied to. I will say that over the years this hotel has given different, positive, service but the way that I was treated ls utterly unacceptable. I was informed it is "hotel policy". I won a law firm in the U.K. who are informing me that the way I was spoken to may potentially be unlawful in the U.K. We are looking into filing a complaint with the relevant U.K. government authority. Not recommended for any guests with any form of disability.

My stay at Hotel Xenia was absolutely wonderful! The staff are truly amazing and make you feel welcome from the very first moment. Albino’s warm greeting every morning, his constant smile, and his professionalism at breakfast were the perfect boost to start the day. Together with Javer and Pamela, he always paid great attention to every guest, making everyone feel genuinely cared for. Connie’s homemade cakes were delicious and gave the mornings a truly ‘sweet’ start. The room was spotless and very comfortable, and everything ran smoothly thanks to the excellent leadership and ‘direction’ of the outstanding General Manager, Paolo Guarini. I had a fantastic experience and I will definitely be back

Wonderful experience here with my wife. The staff was absolutely outstanding, and we'd return just to see them again. Pamela, Olga, Sandip, Alejandro, and the entire team was world class. The restaurant at the hotel is actually owned by the hotel, so the service and quality was top notch (and the food was delicious). There's a five-star gym almost next door that's free for hotel guests. Two Tube stations are within a short walk. Highly recommend!

This hotel in Kensington is a gem. It is very convenient with two tube stops close by. The rooms are very clean but small however this is London and we were out exploring most of the time. What sets this hotel apart is the customer service. From the staff members that greet you at the door, front desk staff and the manager who thanked us for staying when we got ready to leave, we always felt welcome. Above and beyond that are the staff in the restaurant. I want to particularly point out Gosia, Albino and Alejandro. Every morning they greeted us like family. Alejandro even remembered us from the previous year. We couldn’t ask for a better place to stay when we come to London.

This hotel has many advantages, including a very convenient location, ultra-clean rooms, and attractive public spaces, but the thing that really sets it apart is the adjoining La Terrazza restaurant. At the hotel, all of the staff members were kind and helpful, but the restaurant staff truly went above and beyond in a genuine way to make our stay feel personal and special. The food at La Terrazza was equally outstanding, including homemade breakfast cakes and traditional Italian dishes made with great care and high-quality ingredients (check the menus!). If there was one drawback, it was that our room with a king-size bed was in the "English basement" lower level (a kind of half basement room), which meant the window (which was large and did open, thankfully) could provide fresh air but not enough sunlight. Also, the basement room and the bathroom were quite small. As we were with a group, we could see the upper-level rooms -- and we would request those in the future. Note that the rooms with "twin beds" could have worked for a couple, because the beds were pushed together.