Hotel Xenia, Autograph Collection

My stay at Hotel Xenia was fine. Nothing went wrong, but nothing stood out either. I’d read so many positive reviews that I expected a warmer experience. I was rarely greeted, and while no one was unfriendly, the service didn’t feel especially welcoming or attentive. That surprised me for an Autograph Collection hotel. I was working in Shoreditch, so the location wasn’t convenient for me. That’s a matter of where I needed to be, rather than a fault of the hotel. There’s also no gym, which I should have checked before booking. If you’re spending your time in this part of London, the hotel may make more sense. For me, it was simply an okay stay.

We stayed in the Suite (there is only one suite.) It was the BEST hotel experience we have ever had, and we have had a lot of great ones. But this staff at Xenia is just EXCEPTIONAL! They did so many extra things to make our stay so special! Every employee from House Keeping to the Front Desk/ Concierge, to the Restaurant Staff is just CLASSY!!!! The Suite itself is JUST BEAUTIFUL with a large living area and 8 panel bay window and large bathroom and dressing room, as well as a quaint little balcony so you can get a little slice of Sunshine with your coffee in the mornings. The Suite is worth every penny and so much larger and nicer than what you can get anywhere else for the price. There is a very nice club next door where you can exercise, sauna, etc. Also, 2 tube stations very near by and super easy to use! Very safe/ beautiful neighborhood to walk around. Super convenient. I want to thank all the hotel staff and I will miss naming a few, BUT THANK YOU TO: Nadia, Alesandro, Litz, Khalid, Ines, Allesh and absolutely all the House Keeping staff, you are all a CLASS ACT!!!!

My adult daughter and I spent 5 nights at Hotel Xenia and had a wonderful experience. Breakfast was outstanding. Our room was comfortable and cozy. They serviced our room daily with fresh linens and on two occasions, fresh fruit bowls. Location was perfect - with accessibility to Earls Court and Gloucester road tube stations and atmospheric Kensington neighborhood. And the staff were so kind and helpful. We would stay there again in a heartbeat.

My husband and I as well as a dear friend who met us here had a lovely stay last week. The kind employees include Lit, Collins, Sheggs, Paul Dilhith, Sandeep, James, and Haider. The breakfast bouquet was wonderfully presented. The food was fresh. We also had dinner here. The burger and calamari were among the memorable food offerings. I highly recommend this Autograph Collection property. It is a short walk away from the Earl's Court tube station. Lots of restaurants nearby. So is Sainsbury.

Hotel Xenia is now one of my favorite hotels of all time. From the moment I walked in the door, I was made to feel welcome. I had checked in online the day before and let them know I would arrive early (between 10 a.m. and 11 a.m.) and would like to leave my suitcase with them. When I arrived in person, the lovely woman at the front desk told me that because I'd let them know in advance, she'd made sure my room was cleaned in time for my arrival. This was huge for me at that moment, because there were issues with the Underground for several days that week, and what I thought would be a quick ride from one London neighborhood to another turned out to be a bit of an ordeal, rerouting me to stations that required me to lug my suitcase up stairs. It was a hot day and I arrived sweaty and exhausted. Another wonderful hotel employee, Lit, brought me a glass of fresh orange juice and showed me to my room, pointing out everything (which was helpful, as it was a small room with some things, like the tea kettle, etc., somewhat hidden away). Later, he refused to accept a tip, and when I was leaving, offered to call a cab for me and when I said I'd prefer to walk to Earl's Court station, came outside and ensured I knew the way. Every employee I encountered was friendly and polite, but these two wonderful humans stood out. Breakfast in the restaurant was incredible: More fresh orange juice, unlimited espresso coffees (or tea), house-made baked goods, fresh fruit, eggs, meats, potatoes... And the employees there, too, are exuberant and welcoming. They remembered my name the following morning. Traveling alone can be lonely, but not when you're treated with such kindness. Thank you to the wonderful staff at this extraordinary hotel. And to anyone reading this: Please don't make this hotel so popular that I can't get a reservation next time I'm in London. ;) P.S. I am a Marriot Bonvoy member and booked directly with the hotel. Membership is free. Check it out.