Hotel Xenia, Autograph Collection

The customer service here is phenomenal. The hotel itself is located in between a couple tube stations for convenience and is in a neighborhood. There are lots of restaurant and shopping opportunities nearby. The rooms are small but clean. I would stay here again! The restaurant in the hotel has decent food, we sat in the bar one night and ordered a glass of wine and a charcuterie board, which was fantastic!

We always stay at Xenia when in London, and it’s always a pleasure. Rooms here are not big, but the design and atmosphere are fantastic. All the staff are welcoming, attentive and professional, and this in particular make us want to come back. Special mention to Alejandro and all the restaurant staff who always ensure breakfast is the best experience. The breakfast and coffee are fresh, varied and delicious. Already looking forward to our next stay with you.

I initially wrote a poor review for this hotel based on a real concern with a service issue. The General Manager of the hotel took the time to sit with me and listen to me. He had investigated and apologized that his staff member had been at fault and he had addressed a training need. I have stayed at this hotel many times over many years and am a returning guest. I am putting my very negative experience down as a "one off" with the hotel addressing a training need for one staff member so the issue will not re-occur. The Italian restaurant manger remains a "mainstay" of this hotel. He works far too hard to keep his guests happy - I hope Marriott give him the luxury vacation at a 5* resort he deserves, he is part of the reason I return to this hotel :-)

My stay at Hotel Xenia was absolutely wonderful! The staff are truly amazing and make you feel welcome from the very first moment. Albino’s warm greeting every morning, his constant smile, and his professionalism at breakfast were the perfect boost to start the day. Together with Javer and Pamela, he always paid great attention to every guest, making everyone feel genuinely cared for. Connie’s homemade cakes were delicious and gave the mornings a truly ‘sweet’ start. The room was spotless and very comfortable, and everything ran smoothly thanks to the excellent leadership and ‘direction’ of the outstanding General Manager, Paolo Guarini. I had a fantastic experience and I will definitely be back

Wonderful experience here with my wife. The staff was absolutely outstanding, and we'd return just to see them again. Pamela, Olga, Sandip, Alejandro, and the entire team was world class. The restaurant at the hotel is actually owned by the hotel, so the service and quality was top notch (and the food was delicious). There's a five-star gym almost next door that's free for hotel guests. Two Tube stations are within a short walk. Highly recommend!