The Landmark London

We had such a lovely time here at the Landmark,the staff are amazing nothing is too much trouble for them. A huge thank you to Malisa who as always makes our stay extra special.

From the moment you enter The Landmark, you immediately know where you are. It is a fact that this is one of the most iconic hotels in London. While it is not as flashy or bling-bling as some newer luxury properties, it has a unique, timeless sense of luxury that sets it apart from more “basic” five-star hotels. Upon arrival at reception, we were welcomed with a glass of champagne for the adults and orange juice for the kids, a very thoughtful touch that you do not see everywhere these days. We also appreciated the delicious welcome cookies in the room, which were excellent and a lovely detail. We visited during the New Year period and the hotel was almost fully booked, yet everything felt well managed. The Christmas decorations were beautiful, with a red theme throughout, and the atmosphere truly felt magical, like being in a festive wonderland. The huge atrium is undoubtedly the heart and soul of the hotel. It feels like a complete escape from city life and is the most impressive and unique space in the property. Simply walking through it is a wow moment. Our room felt slightly dated, but it still carried that old-world luxury charm. I would not say it needs a full renovation, but to compete with other top hotels today, it would definitely benefit from a refresh. I have seen on social media that the signature suites have already been updated, and ideally all rooms should eventually follow the same style. I am not sure if renovations are being done gradually. The spa and pool area is where the hotel shows its age the most. The carpet in the basement, where the spa is located, looks like it has been there for many years, while the rest of the hotel has already been updated. The spa itself is good, and the pool is a lovely amenity, with a jacuzzi and sauna. The jacuzzi temperature was perfect for winter, but the pool felt a bit too cool for such a cold season in London. It feels more suited to spring. The pool area would benefit from renovation, including new chairs and a more modern feel. I noticed on the hotel website that the spa will close on the 5th of January for a significant renovation, which is great news. The absolute star of the show was breakfast at the Winter Garden beneath the atrium. It is easily one of the best breakfast buffets I have experienced in London. The setting is stunning, the variety is excellent, and the quality is outstanding. The croissants deserve a special mention. In my opinion, they are some of the best I have ever had, even better than many famous palace hotel breakfasts we tried in Paris. A big shoutout to the pastry chef, especially for the pain au chocolat. A very special thank you to the concierge team. Staying during New Year’s Eve and the end of the festive season can be challenging, but they were exceptional. They helped us secure restaurant reservations, tickets to Hyde Park Winter Wonderland, rides, and advised us on where to watch the iconic New Year’s Eve fireworks near the London Eye. A special thank you to Mandar, Mo, and Sanjiv. Truly one of the best concierge teams. The only real downside for us was the location. While Marylebone Station is literally across the street, the hotel feels somewhat detached from the main action of the city. Almost everything is at least a 15-minute walk away, and with kids during such a busy season, we found ourselves relying heavily on taxis. There is not much within a comfortable 5 to 10-minute walking distance compared to other hotels in the same category. Even Marylebone High Street is about a 20-minute walk. We have seen complimentary house car services offered by many hotels in London these days, whether they are in average or excellent locations, and this is something that could really elevate the experience here. A house car connecting guests to key areas like Regent Street, Mayfair, or Harrods would help resolve the location problem and significantly improve the overall stay. Overall, The Landmark is a beautiful, iconic hotel with a unique atmosphere, exceptional breakfast, and outstanding service. This hotel could easily earn a 5/5, but for me, location is very important, which is why I am rating it 4/5.

We had a very pleasant stay at this hotel in London. The building is beautiful, everything is extremely clean and well maintained, and the overall atmosphere is elegant and comfortable. However, upon arrival, we encountered a small issue: although check-in was scheduled for 3:00 PM, our room was not yet ready. This was a bit disappointing, especially considering the price paid for the stay. We were told to wait until the room would be ready and that we would be contacted by phone, but we only wanted to change quickly and go out, as it was the Christmas market period. The first lady at the reception who handled our check-in had an unpleasant attitude and, unlike other guests in the same situation, we were not offered a complimentary drink at the bar as they were. I mentioned this issue, and another employee, Mădălina, stepped in and took excellent care of us. She showed professionalism, respect, and kindness, and thanks to her, our experience turned from a negative one into a very pleasant stay. We even found a small gift from her in our room as an apology for the incident at the reception.Overall, the hotel is impeccable, and the quality of service and cleanliness is outstanding. Thanks to Mădălina’s professionalism, we will definitely choose this hotel again in the future. The only aspect I would suggest improving is the punctuality in preparing rooms for check-in and paying closer attention to staff behavior, as employees like the first lady at reception can make the hotel lose customers in the future.

Wonderfull hightea, best service from Roshan! Really good job! Would recomend everybody to go here once! Would come back again next trip

The hotel itself is beautiful, with great décor, a pleasant atmosphere, and very friendly staff. However, the spa facilities fell short of expectations. Designated child pool times are not enforced, resulting in consistently busy facilities and little opportunity for peace or relaxation.