The Landmark London

Feedback for Sharon – Landmark Hotel, 5th December 2025 I would like to share some positive feedback about Sharon, who looked after us on 5th December 2025 at the Landmark Hotel. Sharon was absolutely wonderful from start to finish. She was warm, welcoming and incredibly attentive, making us feel genuinely cared for throughout our visit. Her friendly manner and calm professionalism created such a relaxed and enjoyable atmosphere. She anticipated what we needed before we even had to ask, and nothing felt like too much trouble. It’s clear she takes real pride in her work, and it truly enhanced our experience. Staff like Sharon make all the difference, and she is a real credit to the Landmark Hotel. Thank you again for such lovely service — we really appreciated it.

A lovely seasonal 3 course meal with fizz - delicious food and great service from Helmi. A lovely experience all round! We had a lovely cocktail to start in the bar upstairs.

Came with my partner for an early Valentine’s Day treat / anniversary lunch. Everything was spectacular from the atmosphere to the food and service. Our waitress, Rodica, was delightful and also gave us some useful information about the hotel. We can’t wait to come back :)

Arrival and Check-In: 4/5 We arrived around 5pm and check-in was quick and friendly. I booked for 1 night for 2 people. Room: 3/5 Amenities: Kettle with tea/coffee, coffee maker, hand soap, hand cream, shower gel, shampoo & conditioner, robes, slippers, tissues and a hair dryer. Wireless charger pad, umbrella and bed side charging pad. I was in a deluxe room, and the room which has some modern and was a decent size. There were signs of wear and tear and carpet needed a deep clean. There are no spare power points by the bed. but there is a charging pad, but this wasn't useful for me and my C-Pap machine, which I need for my asthma. I asked the reception and maintenance came to the room and said I would not be able to plug anything in by the bed. I then suggested unplugging the charging pad and using that socket, which they did. The bed was firm, but the pillows were a no for me. They were too thin and there were no spare pillows in the cupboard. On inspection of the room, I noticed the coffee machine had not been fully serviced. It was missing a coffee pod and also the room as a whole was a little dusty. The AC wouldn't work, it was a very warm room and the temp stayed at 24 degrees celsius. In the end I turned it off. The rooms are not sound proofed, which might not be a problem unless your room overlooks the interior, which mine did. There was live music that evening, which was nice, but too loud when you are in your room and choose not to listen to the entertainment. This was not a major issue for me, but one to note. The TV was a good size, but I was confused as to why they had a choice of Chrome Cast, which didn’t work. It would only work if connected my phone via a HDMI cable, which I always carry. The brightness/contrast on the TV cannot be changed. Once you connected your phone via a cable, the screen appeared much darker than the phone screen. There were also no options for subtitles, even when pressing the button, I found this to be not very inclusive. The bathroom was nice, separate shower and bath, I requested bath salts, which was placed in the room, which I appreciated. The White Company bathroom amenities are a nice touch. There was also a hose next to the toilet (maybe instead of a bidet) very powerful, like a power cleaner and the water was ice cold. Gym/Spa: 4/5 The spa was closed when I visited and the fitness room, which was located in a room on the 4th floor. It had a bike, treadmills, cross trainers, kettle and medicine balls along with free weights and water and headphones. I hope they'll be incorporating the gym in the spa renovation. Service: 5/5 The staff at the front desk were nice, most staff I engaged with were also nice, no issues on this front. Location: 5/5 Situated in central London, with hotel entrances opposite Marylebone station and on Marylebone Road. Very close to Baker Street & walking distance to Paddington. Overall: 4/5 I would not rush to return, as I would with other hotels in the London. If I was staying longer, I would have brought some issues to their attention for fixing. This hotel is a great choice for those looking to stay in a central location at a location with history.

Thank you Louis for excellent service at our family Xmas afternoon tea. What a n excellent generous afternoon tea, eat your fill of sandwiches, pastries, teas with very professional service and champagne to finish, highly recommend!