The Landmark London

I had stayed here in late December, which was very nice due to the festive decorations and again in January. Both times I had an Executive Room, but on the second occasion the room had been updated in terms of decor. Gone were the excellent bedside drawers, which are great for storing clothes, etc. Instead somebody has decided to 'modernise' them with solid items which you can't put anything into, save for a few items in the open beside the bed. Why would they do that? It reminded me of the inferior Claridges whose room was a triumph of style over practicality. I looked all over for somewhere to store my clothes and all I could see was the shelf on top of the Coat Closet in the lobby. Unless I have overlooked the obvious this is a bit hopeless if you are staying more than one night. I suppose some 'genius' is behind it, but it didn't really need changed. The carpets in and around the lift could do with a spruce up, but it remains my favourite hotel in London.

we had such a lovely server, Louis, he made our night really enjoyable. The service was 10/10 and the food was great Thank you so much 🥰

TIK have me the best, effective massage I have ever had. It was a mix including deep tissue so it wasn't always gentle, necessarily so. Afterwards my body felt the best and most supple it's felt in many years. Tik was so thorough and concentrated on areas like upper arms that no one has ever done before and all relative t th tension I'm the shoulders She was efficient, professional and thoughtful. And she carried out the massage very intelligently. She will thrive in any business with her attitude and efforts. Most grateful. Amanda

I had a wonderful birthday lunch with my husband at the Winter Garden Restaurant. The food was perfect and we had excellent service provided by Bela, Charlene and Roshan who made us felt so welcome. Bela made sure we were happy with our every dish. I couldn't have asked more for my birthday. Thank you guys!

My wife and I booked the Festive Package for a two night stay in December 2025. Our room was a beautiful and spacious Executive room overlooking the Winter Garden. Housekeeping was very good. The food in the Winter Garden was of a very good quality experienced with both an evening meal and breakfast. There were, however, queues at breakfast on the Monday morning, with staff struggling to maintain service levels. As part of the Festive Package we were supposed to receive popcorn with which to watch a festive movie, but this didn't happen. It was however quickly remedied by the front desk. The package also included a cocktail voucher to be used in the Mirror Bar. We intended to use this on Monday night. Unfortunately we were not informed that the Mirror Bar was closed on Mondays. We enquired at the front desk who changed the voucher for use in the Great Central Pub. We were looking forward to our Festive cocktail as an intrinsic part of our package, expecting a choice of delicious beverages. We were thus extremely disappointed to find that our cocktail would be a mulled wine, no exceptions. Needless to say we declined this. The most disappointing aspect was that we brought this to the attention of the front desk on two separate occasions, at the time and at checkout, with the promise that a manger would contact me to discuss. As yet no response. This may seem a trivial matter but when you are looking forward to aspects of your package and they are not provided I would expect a 5 star response. Overall, the Landmark was lovely and we enjoyed our stay. We would certainly recommend the hotel but the detail is important to make a good experience unforgettable.