The Landmark London

What a wonderful place for lunch! The setting in the stunning atrium is wonderful, the food was excellent and lunch is very good value for money too. Thanks to the manager, Martin, and his excellent staff for a very memorable experience. My friend and I were absolutely delighted! I highly recommend the Landmark.

I took my daughter here for her 26th birthday for afternoon tea. Starting with me e mailing ahead to request no egg sandwiches as neither of us like eggs and also for plains scones.. Alexeeva replied promptly and made arrangements for our request. The setting is simply stunning! The blue sky shone through the wonderful high atrium and we felt like we were in our own little heaven. The tables, the crockery just everything was gorgeous! The staff are all excellent! George was our waiter and what a professional warm young man he was. All of the staff we encountered were full of charm and were so helpful taking photographs, bringing more sandwiches and so on. The selection of teas is fabulous - we had English breakfast, Darjeeling and mango. The sandwiches were scrumptious, we had coronation chicken, a cream cheese with red peppers, smoked salmon and a cucumber. The staff keep coming around the tables and offering you more.. The scones were warm with a generous dollop of clotted cream and you could choose two jams. We chose the apricot and the gooseberry with elderflower. Both were delicious! On to the cakes, we had a light macaroon with pistachio cream mmmmm, a chocolate cup with caramel and chocolate inside, a fruit cake with white chocolate on top and my favourite was the mini lemon meringue... delicious ! George then brought over a fairy cake with a candle on and beautiful chocolate writing on the plate. I have been to many afternoon teas but the Landmark is the one to beat! Thank you, everything was spot on, I will be returning to try your brunch.

We really enjoyed our stay whilst celebrating our 40th wedding anniversary and a milestone birthday, in particular the discrete but attentive service from the staff. We love the calm airiness of the atrium.

The hotel is nice, the food good and the service generally in the hotel is quite good. I tried to call the hotel to book and couldn't get through, emailed and by the time I got a reply the price had gone up. After complaining agreed a price with manager, only to be told they had no record of this when I arrived. The reception/booking team is disorganised and do not follow up when they say they will. Another example of this is when I had no water in my bathroom in the morning. I went downstairs to the reception and was told it was an issue throughout the hotel. I was planned for major surgery that day nearby so had to wait for the spa to open and shower in there. This added to an already stressful morning. I was told that someone from the hotel was going to follow up on this. My mother stayed an extra few nights and spoke to the reception on this. The explaination received was that it was the whole hotel impacted, suggesting this is therefore acceptable. It's such a shame because some of the staff are excellent and the hotel lovely but nobody seems to take ownership for any concerns raised. I will not be staying here again!

The Landmark is a great standby for any type of traveler. It's not extreme in any category yet satisfactory for all. A very Grand entrance and lobby makes you feel good at entry. Checkin is efficient and welcoming and the room was very spacous with a home away from home feel. To be honest, we were very jet lagged during our stay and were happy to relax mostly in our room. The Landmark did an exquisite job of making y birthday special - we chose to have my birthday dinner at the hotel restairant and it was wonderful. The highlight was an amazing birthday desert which the decorated with Happy Birthday on the plate. It was really warm, relaxed and comfortable and the best part is that for such a fine establishent the price was amzinglty affordable. Location is right across from Marylebone Underground and if you're a cigar smoker, my husband enjoyed their garden patio where he could smoke.